CAR RENTAL REVIEWS ON DOLLAR AT MIAMI AIRPORT, MIA

Everything was good except the cars smell like firmer renter was smoking inside the car. I had to drive on with windows open for 15mn. Overall, everything was perfect

Excellent service.

Very, very long lines to the desk ... waited more than one hour. It was Sunday in the middle of the day. But every other office had long lines too.

Would have give 5 stars but back break light wasn’t working.

Great. Easy to use and find information. Definitely recommend to friends.

The booking was for a Mazda 3 "or similar." The car we got was not in the same class at all as a Mazda 3, though technically, I guess it was.

El coche y el servicio superaron mis expectativas

Excelente plataforma, fácil de usar

2 of our party of 8 arrived 2 hrs earlier. Even though the car was not in their exact name, the gentleman at Dollar was astute enough to ask the right questions so that the car could be picked up earlier by my son to get all 8 of us en route to our destination.

Unfortunately the Car was defective after one day and I had to miss out on the convertible driving experience I was hoping for, as I could not get another convertible in exchange.

Unfortunately the Car was defective after one day and I had to miss out on the convertible driving experience I was hoping for, as I could not get another convertible in exchange

Car smelled terrible

The car was great. We were missing a remote control though so the key would set off the alarm when we opened it. Pick up was very simple.

I found the website intuitive and relatively easy to use. Sometimes there was too much choice though which made the process longer.

Worst customer experience ever. Never seen such thing. We waited for 2 hours and finally did not get the car we booked 3 months in advance. Employees just do not care about customers. Will never book with Dollar again.

Booking with easyrentcars was good

La récupération du véhicule n'a pas été des plus agréables; outre un accueil un peu limite à l'accueil, que dire de la réception de la voiture. L'employée peu en clin à faire son taf, nous a montré les véhicules, de loin, nous disant de faire notre choix. Aucune explication (gps, boîte auto, etc.) !! Avons eu un souci avec notre sun pass perso durant cette location (l'avons enregistré et activé mais pas relié à la plaque du véhicule donc souci pour le paiement. Ne voulant pas payer d'amende excessive, avons voulu en échangé avec Dollars mais impossible d'exposer clairement la situation. Espérons qu'ils seront indulgents et que nous ne serons pas facturés des amendes par Dollars ( 9.90$/passage alors que Sun pass doit faire le point dans les 15 jours !!). Sun pass nous dit de faire le nécessaire auprès du loueur et à la restitution de la voiture (pourtant une employée modèle, très disponible), on nous dit de faire le nécessaire auprès de Sun pass !! situation de fou....voilà la situation actuelle. Globalement, location correcte hormis le personnel à la prise du véhicule (elle devrait changer de métier si marcher 50 m est vraiment trop difficile et on ne parle pas de l'amabilité !!) et la gestion de notre souci de transpondeur.

Rien à reprocher de ce côté. Tout a bien fonctionné. Merci

Upon pickup the counter staff member was pretty rude and unhelpful. The guy who releases the car downstairs was extremely rude in front of my family. Dollar didn’t explain about the SunPass for Florida (you pretty much can’t drive anywhere in Miami without a toll road) so I now have $90 admin to pay to them plus a toll bill which is higher than having the SunPass as it has been billed by plate. The car had numerous scratches and I had to clean out the back of the car including the rear armrest console after picking the car up.

No issues, would use again.

Im still waiting to get a REFUND They CHARGED ME $185 DOLLARS IN FEES, TOLLS AND GASOLINE A COMPLETE STEAL HORRIBLE FRAUD

We received difference car.

I was given the opportunity to pick which ever car I wanted in the car park so I got an upgraded model which was great

Good clean reliable car. Watch out for fuel options you can end up spending more than required. Easiest just to fill up before return. In Miami there were plenty of fuel stations nearby.

Easy website to deal with

I rented a Jeep Grand Cherokee and ended up getting a GMC Terrain and didn´t get the baby seats I requested. At the counter I was not informed that I was getting a different car. It was only when I got to the garage to pick up the vehicle that I was told to choose any of the cars (in the same category) that were parked there... I was a bit shocked. First I chose a Pathfinder that suited me very well but after putting all our luggage in and starting the car a message came up on the panel ¨key - low battery¨.... went to the company booth and was told they didn´t have a replacement battery so I had to choose another car. What a nightmare. I then chose the Terrain a which had less space then what I needed. The car was good and clean but space was crutial in our trip and the overall experiance with Dollar was bad.