Car was well maintained and upgraded too. What really bothered me was- no person at the counter neither did I receive any info before hand.
After a long wait, security at the terminal empathised my situation and guided me to the workshop where I finally found someone from Alamo washing the car. He was unaware of any booking and contacted the manager. Finally, someone arrived after 30-45 mins wait to complete paperworks and handover keys.
I understand the issue of short staffing bcoz of covid but I felt it could have been handled much better and organised
Corolla sedan was a 2019 model with 77K kilometres on the clock. So in average condition. Not a high end car. However, the car was easy to drive and went well.
Counter staff were insistent that damage incurred would cause a $5500 penalty charge. And a refundable deposit of $1000 would be charged to my credit card and refunded if no damage. However, by paying the daily waiver fee (car and windows/tyres seperately, (approx $45 per day) then no deposit or penalty charge would apply.
Staff took about 20 pics of car before pickup while we waited and another 20 pics when we returned - also while we waited which i found very annoying. I have booked a lot of cars in Australia and Overseas and i found then to be the most vigorous with these car examinations
“Very disappointed,let down by what was supposed to be a good deal .”
About East Coast:5.0/10
Price that QEEQ quoted didn’t happen,had to pay 658 Australian Dollars, After signing paperwork I was informed of over 30 scratches and damage to the car. Also included in the price was car insurance, despite me stating I had car insurance.
Felt like they tricked me, could have increased damage marks on my return of the car.
Seemed a bit of a scam company.
Would be good to have more staff to take care of pickups- not ideal having multiple groups waiting and only one person behind the counter doing their upselling on insurance.
That said, overall, another good experience with Bargain.
I found extremely poor service that while a shuttle bus was indicated to be offered, but it is not offered early in the morning and means you are required to walk with your luggage to the airport. That alone would prevent me ever booking with them again
I was expecting a Tesla as i specifically booked for a Tesla, but i do understand that it stated others as well so a Polestar wasnt a dissapointment at all.
The counter staff was adamant that my AXA insurance was inadequate and I wouldn't be covered for any excess in case of a claim, was coerced into paying a higher pick up premium before we could leave
About QEEQ:10.0/10
The online booing platform was great yet I didn't receive the price drop guarantee offer
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