NEWARK CAR RENTAL REVIEWS

Counter staff was terrible. She does not even knew about QEEQ and was telling me my booking is not valid. She was trying to sell me insurance even though I had full coverage, while booking on Qeeq. Won’t recommend dollar due to counter staff.

At pickup it's in a caravan which no automatic door which is a pair when you've got heavy luggage you just schlepped up a ramp. Kind of forced me to take insurance I didn't want to spend money on. Had to return by Hertz which was a pain since it was unexpected and I was in a rush.

The location of pick up and drop were not clear

Checkin Counter staff's responses were curt, speaks w minimal eye contact, no greetings, no smiles, no 'thank you'....simply bored with her job (?) Overall, unapproachable & checkin was unpleasant. In contrast, Checkout staff were courteous & professional.

Glad I found this site.

Car broke down. Battery flat and warnings up on dashboard. Tried to call Budget road side assistance but got nowhere. Tried to call drop off point but no response. Couldn’t get the car back on time because of this. Ended up paying someone to jump start me and finally got the car to an alternate drop off point. Fella there was very helpful.

Yes

Muy bien

Muy bien

A bit long time of waiting to pick up the car, above one hour of waiting in the queue

Excellent service

Counter staff very good and friendly. Car dashboard was really dusty and they were a bit stressy with us when we asked them to clean it.

The vehicle was not prepared for rental. It had not been cleaned and was not re-fuelled. The lack of fuel was reported to Avis before we left the rental lot. I paid for a full tank of gas, On returning the vehicle, I complained about the lack of preparation, cleanliness and missing gas. The only thing Avis was prepared to do was refund the charge for gas. It remains to be seen whether this gets paid. The vehicle itself wasn't great. There was a loud annoying squeak that was irrutating throughout the 2 week rental. The ride of the vehicle could best be describes as 'agricultural', i.e. not very comfortable.

Booking process was okay. No benefit from price drop protector.

more than 2 hours to collect the car. the car had been used by a smoker and we could not drive with the windows closed

We had a small problem with our own smartphone and it’s connectivity to the vehicle for Satnav. A team atone of your Midwest drop offs helped us immensely and even provided a portable backup Satnav unit.

The outcome (of a good quality long term rental at a cheaper price) was far superior to anything else we found. Well done!

Everything was perfect! Just as we expected:)

Easy booking! Love the price drop protection!

The vehicle was in really bad condition Every time I braked the whole car would shake. Every time I drove fast the car would star making noises, the pick up speed is really bad. The service of the staff of budget was pretty grumpy and when I went into the office there after dropping of the vehicle the lines were so long I would have missed my flight if I would have waited in line. I don’t believe I should be paying for this rental and I expect a refund.

Instead of compact I got SUV Was no need. That's what was available

Was no need for up grade I ordered a medium size car

Not nice at counter

Poor customer service

El coche superó mis expectativas todo limpio cómodo y muy amable el servicio

Everything with Budget was great, easy, thoughtful, and clear