Car rental experience was exceeded my expectations. There's a little bit of wait on the line to accommodate but reasonable when you are renting a car. The car is immediately available after the counter check-in.
About QEEQ:10.0/10
I would like to suggest that all information should be disclosed to avoid the long wait on the line up in the counter.
I waited in line for 40 minutes, and when it was finally my turn, they said the car wasn't ready yet. I had to wait another 40 minutes. This was quite inconvenient, and the line was also very long. But at least they gave me two nice cars, both brand new Lincoln Corsairs.
Waited an hour and 45 minutes at check in, and then waited 45 minutes for a car. And I didn't get the car class that I asked for. I specifically asked for a compact and they gave me an SUV.
Horrific experience.
The customer service kindly asked about the size of the luggage and then upgraded to a larger Nissan for free. Super considerate. The signs for picking up and returning the car were very clear, so I had no problems even as a woman!
“Bad expeience and not match my order expectation”
About Budget:4.0/10
The car was very noisy and when noticed it was too late and far to return to replace. It appears that had been used extensively before, almost 100,000 miles. I was busy in my business purposes and short in time to call or replace it during the trip
Also the size of it was seem smaller and not at the level in the order of mid-size SUV.
About QEEQ:7.0/10
I communicated with your whatsapp channl which was responsive.
I rented the car for just a few hours, but they asked if I wanted to prepay for gas for $52. They also asked if I wanted to upgrade for an extra fee. They charged $33 for a day of unlimited tolls, but I didn't even need it since I purposely avoided highways.
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L.Daoang
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