PALMA DE MALLORCA AIRPORT CAR RENTAL REVIEWS

We forgot a driver's license at home and they were very unwilling to change to a different driver. They did not allow a change, then tried to push us into a very expensive total insurance cover and scare us off from canceling the old and making a new reservation (it would be expensive, would take hours - neither was true).

Strongly not recommended. This was the worst part of the entire trip booking. They forced extra charges, even though I already bought insurance, and still demanded a mandatory purchase. It was inconvenient too. I admit I should have done better research. Make sure to check more tips, everyone!

No service at all.

Pretty good

The staff interaction was so horrible. They try to buy an expensive car and they don't explain anything about the car or the insurance conditions

Tuvimos que pagar un seguro adicional por no tener tarjeta de crédito para el depósito.

Very satisfied

great experience/ really excellent company - good prices/ fair

great experience/ really excellent company - good prices/ fair

Not friendly to Chinese customers. When it was our turn, we clearly saw two Westerners cut in line ahead of us, but they were still served. Then, we were told they never had the Mini Countryman we reserved. They forced us to purchase insurance, saying they don't recognize the booking from Zuzuche, and charged 36 euros per day for it. The queue was incredibly long, and it took us an hour to pick up the car. However, returning the car was convenient.

The fuel deposit hasn't been refunded yet.

The service was great and very friendly.

Met expectations but the collection was very slow

Good and great value

Primera y última vez. Contratación engañosa. Para dejar una franquicia de 1.400€ es necesario tener un límite de 3.000€ en la tarjeta que no pone en ninguna parte. Total que el seguro que hice no sirvió de nada y tuvimos que pagar 123€ extras al no poder hacer la franquicia ya que "sólo" tenia un límite de 2.000€.

Primera y última vez. Contratación engañosa. Para dejar una franquicia de 1.400€ es necesario tener un límite de 3.000€ que no pone en ninguna parte. Total que el seguro que hice no sirvió de nada y tuvimos que pagar 123€ extras al no poder hacer la franquicia ya que "sólo" tenia un límite de 2.000€.

Easy to find and pick up

Always best value

Long pick up due to airport closure Everything else fine

Excellent will use again

Car had significant damage on car door. Told they don’t fix damage until the end of the season (september). Rang customer services and said we were not happy. They said it’s a free country and hung up. Never again.

None

Sehr unzufrieden bin ich mit der automatischen Verrechnung für das Füllen des Tankes nach der Abgabe. Ich habe das Auto beim Flughafen voll getankt und auch so abgegeben. Ich fühle mich herein gelegt und bin nicht bereit, die mir verrechneten Kosten zu akzeptieren. Ich habe goldcar umgehend geschrieben, aber noch keine Antwort erhalten.

Tiptop. Ich hoffe, QEEQ verhilft mir zu meinem Recht in Bezug auf die unkorrekte Benzinverrechnung.

I returned to the desk when I discovered there was additional damage on the car at pickup. This is quite a long walk back into the terminal. Agent at the desk was dismissive, told me it was minor and that it was "impossible" to add the additional damage onto my rental agreement, and that it should be reported when I drop the car off. There was no one to report it to when I returned at the end of my trip. Received an email a few days later attempting to charge almost £200 for damage to an alloy wheel which was there when I picked it up. Luckily I had pictures but it took a very long phone call (over 40 mins on hold) and further emails to resolve the issue and cancel the damage charges. Avoid Budget in Palma!

The service was good, but there were quite a lot of people, so I had to wait for a while to pick up the car. The car had many scratches.

The car rental process was very convenient.