QEEQ CAR RENTAL REVIEWS

Very disappointing. Car that was booked and paid for ,not available. Had to take an electric car which was an awful experience in Norway in winter, spent half our holiday charging the car. Won't use Hertz ever again.

Well Ok I guess but I can't help but wonder whether we would have got bounced or not if we had booked directly with Hertz

I like Qeeq because of the fully comprehensive insurance policy on offer. When I got to Avis, I decided to purchase the Excess Insurance Waiver. I was told by the person at the Avis desk that it would cost £83 plus VAT for 4 days. I decided to pay that as £100 was worth it not to be faced with a possible excess of £1,500. When it came to signing the contract, I saw that the cost was £144 and not £100. I asked why. I was told that this was "£83 plus VAT". I knew that this was UTTER NONSENSE and that the person behind the desk did not have a clue what they were talking about. It turns out that car breakdown had been added in for £20 without telling me. And then Avis add a "location surcharge" of 20% of all extras added. So there was 20% added onto the £83 waiver insurance and 20% added onto the £20 car breakdown cover. What an ABSOLUTE SCAM!!! I raised this with the manager and the issue was sorted by giving me half a tank of free petrol as compensation for the "location surcharge" which could not be removed. BE VERY (!!!) CAREFUL WITH ANY OF THE CAR HIRE COMPANIES AND THE HIDDEN EXTRAS THAT THEY TRY TO ADD ON

Car was smaller than expected.

I was travelling from India with 2 old age people and 1 infant and I booked car to pick up from Sydney airport and drop off at Canberra. Actually I have booking through qeeq website and when I booked at that time I don't have any physical card or neither anything mentioned about it on website. So when I went to Sydney airport to collect the car the staff member told me he need physical bank card according to their policy . I explained my whole scenario but he didn't convinced. One of my friend with me who having licence and bank card with him but still the staff member has denied to tranfer that booking on his name. He told me to rebooking again which is cost me additional huge amounts. So finally I have to called my friend to get my bank card from Canberra and delivered to sydney airport. When my friend came with the card they don't have any car available and they arranged from domestic airport after wasting another 1 hour. So totally I have wasted a lot of time and money. I don't understand that if I have my licence with me, then what is the meaning of physical card and I told them i will pay through tap on by using the same account. And If physical card is that much important then why they allow to book through website? In some case I think they should also have to understand. They can transfer the car on my friends name but for some extra money they didn't. I will never use this services again.

Provide a cool swap from 2wd to 4wd :) felt much better on gravel drives.

Thanks for providing.

The vehicle provided was a hybrid although the hybrid option was not explained so did not use. The car upgrade was very satisfactory

Excellent

予想以上に傷だらけの古い車だった。 日本語堪能な現地スタッフのサポートあり安心。

保険価格が当初提示より最終金額が高くなっていた。 保険が別途保険会社と直接契約がわかりにくかった。わかっていれば入らなかった。

Had to wait over an hour before a vehicle was available, but when one was Available, it was a nice upgrade. The return was a nightmare, with no place to refuel nearby, and access at the Auckland International terminal very digfficult to find and very poorly signposted.

The car was an MG HS model, which is not similar the a Mitsubishi Outlander. It was the worst car I've ever driven. It was lacking in power and the gearbox was poorly mated to the engine, causing it to continuously hunt through the gears. The centre screen occasionally rebooted while driving and was also slow to load. The foot pedals were positioned too far to the left making it actually a little dangerous to drive. Was not happy with this vehicle. Also the photos that Apex supplied of the vehicle condition were of a poor standard. Many existing dints were not visible. Had to upload my own.

It was fine.

Driving the car was initially challenging since it was larger than what I'm accustomed to, especially considering it was my first time handling such a big vehicle. However, as the trip progressed, I found it easier to manage. Fortunately, there wasn't a lengthy wait at the counter to collect the car, and I appreciated the helpful and patient customer service provided during both the pickup and return processes.

Booking through the platform was a breeze. Compared to other platforms I considered, Qeeq stood out as user-friendly and straightforward, both in terms of pricing and the booking process. I found it easy to compare prices and secure a confirmation reservation without any hassle.

The car was perfect, excellent condition. Henry in CNR was an absolute delight to have. Can’t recommend highly enough.

The staff is helpful and the car condition is good. We saved more on the fuel consumption. Driving from Auckland, Rotorua and Wellington without worrying.

This website offer cheaper rates for car rental.

Excellent service, very friendly,

Had a price drop and refund, excellent service

スタッフの数が少なく，日本語も全く通じないので時間がかかりすぎた。車は古く両サイドミラーが汚くて見にくいし、バックモニターも途中から映らなくなった。燃料を満タンにしたが帰りの空港までの走行で少し減った為か、後日100ドル請求された。 今後Hertzは利用しないだろう。

予約は簡単で使いやすい。 価格が安いかどうかはわからない。

All absolutely fine, no up-sell attempts. However because we’d booked through Qeeq they wouldn’t allow us to register at the Preferred counter with our Presidents membership, had to walk to the other building and queue again.

Unfortunate that we can’t connect our Avis preferred number on the booking like we can with other agencies. Sadly for that reason I won’t use Qeeq again for Avis. Everything else absolutely fine.

Car was better than the model I had booked.

Good price. Some communication was convoluted & over-wordy. A little too much confusing and sometimes “pushy” info about joining QEEQ’s loyalty program.

I had a little extra charge to adjust the pickup and dropoff time

It could be a bit easier to enter pickup and dropoff times in search instead of defaulting to 12 all clocks should be 24hr

After taking an hour and a half flight we had to wait on line at the counter at FLL for an hour and a half to receive our reserved car. There were 3 people working and a line 60 people long. All of this while wrangling an almost 2 year old does not making travel any easier. Car received was smaller than expected.

Car was fine for our purpose, however the navigation system did not work! Even bought a new USB charger cable and nothing! It was very inconvenient.

Citywide staff were very helpful, accommodating and very efficient. We had a very neat and clean car.