SYDNEY INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

The customer service and shuttle drivers were excellent and helpful. There was some confusion on my pick up point as they were under the thought my flight was a domestic one, but they contacted me, rearranged pick up, and gave me easy, specific directions on where to meet the driver. Overall very pleased with the service.

Easy and quick service.

Great service and helpful staff. Not yet heard on any extra charges which is always the decider!

All fine

Great experience overall

Seamless and best deal ever

Great customer service and car condition

Seamless as usual

Excellent service and vehicle form East Coast.

Trustworthy and always price competitive.

Excellent customer experience from the team at Apex. Very easy to complete pickup and drop off. Would highly recommend Apex and especially Ian who dealt with our hire with exceptional quality

Excellent platform

When we went to collect the vehicle, we had to pay for the Insurance, mathew was very helpful .

It would have been helpful if the counter staff in sydney had told us about where to drop the car in Brisbane. We found the drop off point off airport quite by chance, which saved us driving to the airport unnecessarily.

The office installations where very poorly looking, walls peeling off, etc. The staff wasn't very friendly and the person who process my documents took pictures of my credit card front and back, which I found very doggy as the security code is on it, when asking, he said it was for their own security, which I completely disagree, but he didn't give me other option.

You should specify that insurance bought on the app is not related with the car hire company and if anything happens we have to claim apart

The car is a new version and bigger size model. Condition of the car is good and the smell is pleasant upon entering the car. Free baby seats and additional driver are bonus as well

Told prior to booking 2 large suitcase of about 80cm fits. It doesnt fit well unless you take the trunk cover off. Sharing as fyi in case you rent this and habe 2 large suitcases with you. Luckily one of our suitcase is 78cm one is 82cm so we placed wider one first then the smaller last. Had to wiggle few times for the trunk to close. Had to drive it with several bird poo on its moon roof, first stop seen myself wiping it off. Thought the crew handing me the car could’ve done a quick one min to wipe off. I didn’t mind doing it but scored rightfully as received so hope they add the consideration for the next customers if they want a 5star clean score. Ultimately all the staff we dealth with was very friendly and supportive so thanks again heaps ! We will rent again and hope its a 5star clean next. Cheers

The overall experience was brilliant The only issue I had is when I went to drop off the car the gps took me to your old address

Loved the experience

Not the comments but complimentary for well structure process and hospitality given to us by the staffs, it was impressive

Quick check in/out, car was ready for collection and smooth process

Loved the auto rebook if price changes to a lower one- saved money on that. Always kept upto date with info and timings

Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.

Its was an awesome car and excellent Customer service

Everything was great with no problems

Appalling service. Not the car I booked. I booked a hybrid. When I realised and asked for car I booked I was told I would have to wait 1 hr.

Great prices in comparison to other sites. Smooth and effortless collection and drop-off. Courteous staff were very helpful and al the extras I asked for were also included as per booking. Car great, clean and ready to drive without fault. Very happy with this booking and will booking again.

Easy to use and great value!

Excellent car and experience

Car was small and low powered but suited our needs and purpose for this trip. Staff were excellent. Friendly and jovial. Answered all questions and took care of a minor problem without hesitation.