We were very happy with the ease of car hire We were there for my father’s funeral so didn’t need any complications Staff were great and the car was excellent.
Car exceeded my expectations. Just had a slight wait as they were turning around the car for me. Otherwise was a very smooth process in car collection and return.
The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.
About QEEQ:10.0/10
Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user
“Watch out for International transaction fee as QEEQ is not an Australia base company”
About Apex:9.0/10
Time for picking up was a bit long as we have to wait for staff to be available. But it’s was all good. Just a down side that Apaec in Perth airport closed at 3pm. So we have to pay an extra $40 for drop off after 3pm
About QEEQ:8.0/10
I thought I was booking my car with an Australia agent as everything was quoted in Australian dollar and I used my Australian credit card to pay. When I get my credit card statement I was shock to see my bank charged me an international transaction fee of $36 because QEEQ is based oversea. I am very unhappy. Will not book with QEEQ again.
Not happy about the hidden costs for insurance for windscreen and headlight glass.
Then told that excess of $ 5000 if the car was involved in an accident.
The Vehicle is very unsafe to drive.
Wanted a Carolla and got a Chery as an upgrade.
The lane detection not very accurate and the auto correct to aggressive, causing me to have hold the steering more intensively, hands sore after driving.
the speed notification shown on mthe dashboard, inaccurate to whats on the road. Sometimes showing 80 or even 50 on a 100 km zones. At times GPS on phone would warn of speed limit on the road and the indication on the dash would be different.
Will not drive this type of vehicle again.
About QEEQ:8.0/10
Booking platform is okay and everything webt well that side.
It's been ten days and I still haven't gotten my deposit refund.
And The drop off point is difficult to find. We do not know where is the office. The office in The airport is closed when 6 pm.
The car did not exceed my expectations. It was old and seemed to struggle on the freeway over 80km/h. Not the car I thought I had booked. The staff however, were lovely. Very friendly and professional!
The woman at the check out counter was extremely nice and helpful. She provided valuable information and directions. The car did not have floor mats and the bottom carpet had a hole worn through. The return area at the Perth airport was very confusing and I saw several cars/drivers circling the airport. I also had to circle twice as the signage was poor.
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