CAR RENTAL REVIEWS ON APEX AT BRISBANE AIRPORT, BNE

The car was as expected. Service was good, no issues. All matters explained, including what to do in emergency. Would have appreciated some quick tips on operation of the vehicle, things such as seat configuration, media ops and cruise control.

The entire experience of collection & return was easy and uncomplicated.

With some changes for length of hire the process was very user friendly

Staff were lovely. Shall use again car was nice to drive.

Ever never rely on them.

alright but better to look other option.

Car pulling to left on picking up car resulting in bulge on inside of tyre which necessitated a new one. Apex helpful in locating a new one. Great difficulty in finding return centre in Brisbane then nowhere to put luggage except office a walk away.

Excellent service .

Very professional and friendly service. I would personally like to thank Alan. Although it took a little longer thanI would have liked to queued, to get to the desk. When I got to Alan, he was excellent in completing his role swiftly and I was further fortunate when I dropped off the car and Alan further organised the drop off, and shuttle to the airport.

Very professional and friendly service.When I had to extend the use of the car, it was so easy to do so by phone, and I did not have to worry about a thing.

Excellent service

Nothing

Car was not ready when we arrived which was really annoying as we had spent hours travelling and just wanted to get on the road. The car was only cleaned on the outside not the inside. The gentleman that served us was dripping with sweat which was a little disgusting as he was dripping all in the car and all over car seat when he installed it. We won’t be using again simply because we found the whole pick up process so disorganised

Staff were really good and fun to talk to. Vehicle was similar to the one rented, Toyota Corolla saloon instead of Hyundai Elantra but took all our luggage no problem. Whilst in Australia we had an issue with the fuel gauge not working properly (did it's own thing basically) but Apex records it when I contacted them so there were no issues upon return. Overall I will definitely rent from them again.

All good. I will probably use them again based on price.

Car was very good and the service was excellent. There was a 20 min wait to get the shuttle back to the airport on drop off but otherwise very quick and easy.

Easy hooking, no problems.

Incredibly slow. We landed at 8:30am and it wasn't until 11:15am that we were in a car.

Fine. No problems

We got a free upgrade. Fuel economy was exceptional. Everyone very friendly and helpful.

Everything was very easy and great service

Excellent service! Awesome conditions

Awesome platform. Easy and quick.

Ended up waiting for 50 minutes at the airport before pick-up and therefore was late for my appointment which I then had to rearrange. Otherwise everything else was good.

After we got rear-ended by another car and had to go back to the rental company again, there was zero to none sympathy for us from the first lady who helped us, which we thought was really weird. The next lady who helped us with additional paperwork was a bit more friendly luckily.

Apex was reluctant to deal direct with me since I had booked through a 3rd party. Several phone calls were made to adjust my pick-up time. The woman at the pick-up counter suggested that it's not convenient to book through a 3rd party and we should have booked direct.

Phone call made to adjust the pick up time to Easyrentcars was pleasant and the agent went above and beyond with a phone call back so I didn't wait on hold for a long time waiting for a result from Apex.

Great car, new condition. Was compensated since I had to wait longer than usual for car pickup

Best price

We arrived early and called Apex to ask if we can get picked up slightly early for our reservation time but they said no so we waited at the airport. however, the shuttle ended up arriving super late to go to the shop so we were unable to get the car and go to our appointments so we had to cancel. Very strange. But after we picked up our car, there was no problem.

I'm happy with the service.

Car wasn't very clean internally... could have done with being vacuumed out

The woman that checked us in was very thorough and helpful. She really helped make the process smooth, and made me feel good about renting from them and also being a foreigner driving in Australia. The vehicle was perfect and it was a pleasure to drive.