KEFLAVIK CAR RENTAL REVIEWS

Good

Very satisfied

Very satisfied

Nothing happened

Highly satisfied

Quite satisfied

Very satisfied

The store is a bit far from the airport. When I went to the store to pick up the car with my pre-order, I was told there were no cars available and that they would refund me. Of course, I couldn't accept this, so I discussed the possibility of upgrading the car model. The store said there were no upgraded models available either. I then suggested going to their parking lot to check, and the staff accompanied me. Unexpectedly, a Hyundai SUV had just been returned, so I insisted that the store rent me this recently returned car. The staff eventually agreed. The most frustrating part was that when customers go to the store at the agreed time to pick up their car, they are told there are no cars available. The store doesn't proactively find a solution but instead directly proposes a refund, completely disregarding the customer's prior booking.

Waited ages for the car in a huge line. When we got the keys it was a 5 minute walk in torrential rain to pick up the car. Other car rentals had a bus to take them there and back. On the way back there was a bus to take us back to the terminal which was appreciated.

I really liked it. The only thing was the international driving permit, it wasn't needed for Canadian licences. I found this out from budget in Iceland which saved me $31.50 And when you said I hadn't picked it up when I had

There was no upselling throughout the process, and the paperwork was completed very quickly.

Returning the car was fairly quick, but the airport shuttle runs every 20 minutes, so make sure to allow enough time.

Very good

Very satisfied

Very satisfactory

Excellent

Renting and returning the car was convenient, but finding the car was a hassle with unclear instructions. The car's condition was not great, warning lights appeared several times, and there were strange noises.

Car pickup was smooth, but the service of the return staff needs improvement.

Satisfied

Satisfied

It was okay, had to wait quite a while to pick up the car.