KEFLAVIK CAR RENTAL REVIEWS

Excellent throughout!

The car was not in terminal. I had to pay extra to drive more than 100km a day.

No issues with the booking, car was exactly as expected and there were no hidden fees. For a car rental company with an off-airport pickup site, it was very easy to get to and from the airport. My car battery died on the first day and they were very helpful with getting it serviced and reimbursed me for the fee I paid.

Excellent service, the staff himself take us back to the airport…really appreciated.

During car pick up, ask always on insurance even I bought via QEEQ platform. Very fast in car drop off, and the guy was in good service and speed fast on car checking

Very helpful, soonest response and provide useful information

On return of the vehicle, there was a little chip on the windscreen. I found the charge was over the price

24/7 office opening hours were super convenient and all staff we dealt with were helpful. The car was not brand new or super fancy but it was very good value for money and was perfect for what we needed.

Platform was easy to use and staff were helpful with enquiries.

Shout out to the staff, they have massive hearts. Thank you to all of you.

Car was quite old, lots of milege. Car computer gave lots of warnings, which made driving unconfortable. Upon the return of the vehicle the staff told that we should not have paid any attention to the warnings. I wish they had told that to us earlier! The outlooks of the car were ok with terribly rusty wheels.

The car was great, as were the Icerental 4x4 staff. What wasn't good was the shuttle wait to get to the car rental. It was supposed to be every 10 minutes, but was more like an hour wait, which is unacceptable.

Good price, good service, good car, no hidden costs.

Enjoyed free diamond reservation as a Christmas gift. Totally worthed

Great experience, no issues.

Staff very friendly and helpful. Car was good value for money. Will be using them again

First car a Dacia Logan went back as it had issues, replaced with vitara. A much better vehicle.

Always good as i jave been using them for past travels. Good clean cars. Don't hard sell extra insurance as they know our booking covers the excess.

Good pricing and expectations of great deals compared to other agencies

The Dusters its a great car, the car was brand new had no issue when return the car, the only down side is the shuttle between the rental location and airport its slow little bit(45 min) we probably just arrived after the shuttle left, i recommend to drop the car a bit earlier than usually you would do. Overall, great experience, good staff explaining you option about the car etc.

The car was perfecto. Very Comfortable, clean and without any tipe of breakdown por noise. Good selection.

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.

車は清潔で通常のレンタカー会社が提供するレベル以上で文句なしでした。 空港でのピックアップに約３０分以上待ち、お客が多かったためドライバーだけがレンタカー会社に送られ、同行者は空港で待たなければなりませんでした。カウンターでの手続きも混雑のため６０分以上かかりました。 返却は営業時間外だったので、空港までの送迎サービスはなく、自分でタクシーを手配する必要がありましたが、予約の時点でこのような情報は提供されていませんでした。

レンタカー会社の詳細情報（会社名、住所、営業時間外の返却方法、送迎の有無など）を記載すべきだと思います。

The staff provided excellent and timely customer service. Well done!