Around 7 PM local time in the UK, the car broke down while driving. It delayed us until noon the next day. The rental company offered no compensation. Very disappointing!
The service is pretty good. They might ask if you want to upgrade to a bigger car; you can just refuse. There aren’t many people, and the pick-up and drop-off procedures are quite smooth.
“I spotted the Avis scam which would have cost me £44 extra for nothing. Other than that, great car”
About AVIS:8.0/10
I like Qeeq because of the fully comprehensive insurance policy on offer. When I got to Avis, I decided to purchase the Excess Insurance Waiver. I was told by the person at the Avis desk that it would cost £83 plus VAT for 4 days. I decided to pay that as £100 was worth it not to be faced with a possible excess of £1,500. When it came to signing the contract, I saw that the cost was £144 and not £100. I asked why. I was told that this was "£83 plus VAT". I knew that this was UTTER NONSENSE and that the person behind the desk did not have a clue what they were talking about. It turns out that car breakdown had been added in for £20 without telling me. And then Avis add a "location surcharge" of 20% of all extras added. So there was 20% added onto the £83 waiver insurance and 20% added onto the £20 car breakdown cover. What an ABSOLUTE SCAM!!! I raised this with the manager and the issue was sorted by giving me half a tank of free petrol as compensation for the "location surcharge" which could not be removed. BE VERY (!!!) CAREFUL WITH ANY OF THE CAR HIRE COMPANIES AND THE HIDDEN EXTRAS THAT THEY TRY TO ADD ON
When visiting the UK, it's essential to have a car for the countryside and highlands. You can't fully enjoy the Lake District, Peak District, or Isle of Skye without one. Joining a local tour group isn't the ideal way to travel; self-driving is much better. Avis is a big company, and getting the car you want is a great start to a perfect trip. Returning the car without any damage makes the journey smooth and satisfying. Everything was wonderful.
Unhappy with AVIS service. They downgraded my reserved C-Class Mercedes to an A-Class just because I didn't have two credit cards for the deposit (one card suffices in other European countries). They didn't even refund the price difference. Ridiculous!
When picking up the car, I was informed that my reserved model was unavailable, and then they recommended more expensive models. This seems to be a common tactic nowadays.
There was basically no service when picking up the car. They just gave me the keys and a parking location, so I had to find the car myself. Only after asking did they provide me with a paper receipt. I found noticeable scratches on both sides of the car. I had to figure out how to use the car controls on my own. When returning the car, there was no one to inspect it; you just leave the keys as instructed and can leave.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Dawn Meredith
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