The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.
“Would have been great if I’d been given the car I’d asked for.”
About Easirent:9.0/10
The reason I wanted to hire a car was I needed more boot space for luggage as my car is to small. I wanted a estate car and that’s what I thought I was getting, but after I’d payed I was given a 2008 Which wasn’t big enough.
I was a little apprehensive booking my car from Alamo since I'd never used them before. I couldn't have asked for a smoother pick up and drop off process. Both took 5-10 minutes, which was ideal (both happened during the summer, so presumably high season). Car was in perfect condition (2.5k miles, so basically new) and I had no problems at all. Will use again!
About QEEQ:10.0/10
I'd never used QEEQ but was really happy with the service. The price was much better than everywhere else and it even dropped after I booked it. Didn't have to use customer service or insurance, so can't comment on that, but I will be using them again for sure.
Alamo staff were extremely helpful. We had missed our flights and had to get to a different airport. Alamo upgraded our car to their top range. When we got to our destination we had a vehicle booked with another rental company who had given our vehicle away and charged a cancellation fee. We were so disappointed with them and decided to rent on the spot from Alamo again because of their value for money and great customer service.
I didn't get insurance oversell as I saw happened to other people. The car is pretty OK for the budget and very gas efficient. The pick-up is pretty smooth and easy to find, but the drop-off took a bit time primarily due to early morning (7:30am) and busy rental car drop-offs. Overall, very good for the budget
About QEEQ:8.0/10
booking and purchasing of insurance is very smooth
The car was not the one advertised in my booking but « an equivalent car » which never look as good as what I booked.
It took some time to do the paper work - and finding the car ! - at pick up
Everything else was great
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Phong Jansen
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