When picking up the car, the staff insisted that we buy insurance, despite us having full coverage purchased through a domestic rental platform. We didn't buy additional insurance from them. During the car inspection, the staff mentioned that scratches on items like the spoiler were not an issue and assured us of no worries, so we didn't take photos. However, upon returning the car, they claimed we had scratched the left side mirror and the tire, insisting the tire was new and required a complete replacement. She demanded £500 for repairs, with a potential partial refund after the repair but mentioned the process could take 1-2 months with email communication only. My objections were dismissed, and I was told this was the only way to proceed with the return, with a very firm attitude. The said damages were barely visible unless up close. Throughout my drive, I’m certain there were no scrapes, so I am very displeased that these damages were attributed to me. Despite having full coverage insurance, the rental company's actions left me feeling helpless and very unhappy. The attached photos show the claimed damages needing repair with a £500 charge, which is unbelievable, especially since the tire clearly shows wear and is obviously not new.
Although there was a small issue when picking up the car, it was smoothly resolved after conscientious and responsible communication with the platform's customer service. A thumbs-up to the customer service guy! The car was in great condition and very new.
Smooth car pickup and convenient drop-off. Just to note, the car model was actually MG Pilot, but since it wasn't in the dropdown menu, I had to select MG5.
I booked a Mercedes C-Class, but initially got a CLA. They claimed it was the same class, but it was too small for four people and four pieces of luggage. Upon request, they switched it to a standard C-Class.
Rented a Mercedes C, but they gave me an Audi A4 with 51,000 miles. Two days later, the axle broke in a parking lot. Called the shop for a replacement, waited over an hour for AA to come. AA said they couldn't fix it, contacted the shop for a car change. Was told to drop off my family and go 56 km to another shop to get a replacement. Got a Mercedes A, the process took over 5 hours. Was charged over 500 pounds, issue still unresolved.
Hertz is great. I lost my passport, but Hertz was the only company that could rent a car to me, and they were very efficient. I ended up with a Toyota Chev, which is a great car.
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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