SAN FRANCISCO CAR RENTAL REVIEWS

Although we didn’t get the car we asked for we got an upgrade. It was fantastic!

The customer service was great as we wanted to drop the car off at another location, it was super smooth and the people were quick in responding to us.

I was provided pictures of the vehicle in regards to minor scratches etc. Upon going to the vehicle, there were more severe scratches that I had to photograph and return to the counter to show the counter staff. Also, there was no windshield washer fluid . I needed this during my drive from San Fran to LA . Something so minute should have been taken care of prior to releasing the vehicle.

Easy and efficient both collecting and drop off

Efficient, courteous service--the way hiring a car used to be--not just processed at a counter, then left to go find the right car.... YESAWAY office is off-airport (SFO), but an Uber whisked me away quickly (at YESAWAY expense) and upgraded car ready to go when I arrived at their office. Loved the unexpected touches in vehicle -- (multi-phone) charging cord and phone holder, plus an umbrella in the trunk in case of rain. Vehicle return was done in moments and Jade (same agent who served me when picking up vehicle) dropped me off me, right outside the terminal. Easier than messing with the train!! :) Terrific service from start to finish!

Sold an excessive insurance package at the counter without explaining details which I figured out at the drop off. In addition, changed the car model at the pick up lot. I was too tired after a long flight and didn’t want to waste my time complaining about. I will not use this company any more.

Mid-size SUV wasn't available so got a standard sedan which isn't parking-lot friendly in SF downtown

Our experience with Alamo was very positive - check-in process was quick and easy. During our drive down the Pacific Coast Highway, a small rock cracked our windscreen. Thankfully, the included insurance covered the damage and we didn't have to pay any extra.

This was my first booking on Easyrentcars and I will definitely use this platform again in the future. Prices were cheaper than other platforms and the booking process was easy.

Thrifty and Dollar are now the same company so you have to wait double the length of time. They didnt have a mustang as requested so had to then come back to collect this another day.

Great service

WORST rental experience ever. Avoid this company! Not only the long waiting time and failure to keep the car type I booked in advance, but they also charge you for the lost key after I returned the car and the KEY! After I returned the car (and KEY of course), I found out that I left my sunglasses in the car. Went back to the garage and staff told me the car is open so go pick them up yourself (at that time he wasn't even dealing with other customers). I searched inside of car with IPhone flashlight, found my sunglasses immediately and looked around other seats too in case I left anything else in there. Nothing else. 30 minutes later, the staff called me and accused me of stealing key saying he left the key in the car but it's missing since I went there to pick the sunglasses and I am the last person who accessed the car so I am responsible for the lost key. NONSENSE! I did not see the key during the thorough search with the flashlight. And basically anyone could access the car since staffs are busy and NEGLIGENT and cars are wide open. It is HIS RESPONSIBILITY to keep the returned key safe. When the male staff Bershile first called me, he was like "If YOU GUYS don't bring back the key right now, we will charge you $500." Treating me like a thief. I am so INSULTED. After 3 minutes of argument I went to the garage again to find the key myself, he changed his tone saying "I'm not accusing you right now. It's not my decision. Management will decide how much to charge you. Are you sure you didn't take the key by mistake?" Who knows if they are hiding the key to steal money from me? I'm not paying for what I did not and I will fight back against this FALSE ACCUSATION, or SCAM. Avoid this company! I searched his number in Google, then Green Motion Car and Van Rental showed up. Looks like they are famous for SCAM business.

Picked up car was not cleaned at all (interior). We had to wipe the back seat since something was spilled in it.