SAN FRANCISCO CAR RENTAL REVIEWS

Extremely dissatisfied. The store staff had a bad attitude, the reserved car was not available, and I was told to either pay extra or accept a subpar vehicle, specifically a MiniVan. The car looked terrible, with scratches all over the body. The next day, the car broke down, and the engine wouldn’t start. I immediately called for roadside assistance at 2 PM, but the tow truck didn’t arrive until 9:30 PM. During this time, the car rental company and the roadside assistance company delayed and passed the responsibility back and forth, which was extremely frustrating. The breakdown location was only about a 10-minute drive from the rental store, so they could have easily brought a replacement car, but they didn’t intend to do so and instead passed the issue to the roadside assistance company. By the time the roadside assistance company finally got us to the rental store, Budget, it was almost closing time. The staff said they didn’t have a car ready for us, even though the roadside assistance company had told me the store had prepared an SUV. However, the store staff said otherwise. Fortunately, someone returned a Toyota Corolla, which was then given to me. It was already 11 PM by this time. From calling for assistance to getting a new car, it took 9 hours. The entire day’s plans were ruined, and I couldn’t check into my reserved hotel, resulting in a no-show charge. Budget might be struggling, merging with AVIS. Many locations have either dual branding or only AVIS branding. I picked up the car at Union Square in San Francisco, booked via Budget, but the store only had AVIS signage. The breakdown happened in Monterey, and I switched cars at the local airport, which also only had AVIS signage. This might explain the bad service. I advise everyone to avoid Budget if possible.

Good service attitude, no upselling even with full insurance purchased. They let you choose from several models. The staff I met was an Asian named Bobby.

Clear process, friendly attitude, efficient service.

Very satisfied

It was average. Can you believe the downtown pickup location had only two or three cars? I booked a Camry but got a Chevrolet with seventy to eighty thousand kilometers on it. The air conditioning didn't work well, and I didn't have time to get a replacement. Avoid this company.

Very good and smooth.

Great service, easy to pick up and return the car.

Friendly and smiling staff

Simple process

Excellent. This trip was cut short due to my mother's health issues, but the car rental and driving experience were very good.

The rental company is easy to find. After completing the paperwork, they give you the key and parking spot number. You just pick up the car yourself from the parking lot, very convenient.

Labor is expensive in the US. There's staff at the car rental registration, and the rental agency has many counters. You can handle the process as soon as you arrive. Booked a Toyota RAV4, but got a very new Hyundai Tucson with only 29,000 km! Quite satisfied.

Very good

The queue was too long, and the service experience was very poor. At San Francisco Airport, it took 1.5 hours to handle the paperwork and another half an hour in line to pick up the car! The car model felt much smaller than what was reserved, but I couldn't wait in line any longer.

Overall experience was good, convenient and fast, short waiting time for car return.

Very satisfied, reasonable price, the car was quite new, and our driving experience was smooth.

Highly efficient

Renting and returning the car was very convenient. After getting off the plane, you can follow the signs to find the rental location. For returning, just drive to the designated spot and leave the key in the car.

Everything went smoothly. The lady at the next counter saw us waiting in line and called us over to assist us directly.

Very smooth process. A lady at the neighboring counter saw us waiting in line and called us over to help immediately.