BIRMINGHAM CAR RENTAL REVIEWS

Very satisfied

The car rental process was easy, and although the car was carefully inspected upon return, no issues were found. The deposit was refunded within 2 days. A great rental experience!

Very satisfied

The front desk service is average, there's no restroom available for customers, and the vehicle pickup and drop-off process is inefficient.

Europcar had long lines both times, and the process was very slow. Some customers ahead were dissatisfied and interrupted the staff to make jokes. When the staff got upset, they walked away and stopped serving. The upselling was quite persistent; they kept trying to sell an EQC upgrade, and when declined, they pushed insurance instead. After refusing both, their attitude turned sour. Previously, they charged a deposit of 250, but this time they demanded 700, which might be related to rejecting the upsell.

Quick pick up and drop off. Staff ewere very efficient and friendly. Would highly recommend.

Easy to use and quick response to online customer service query

Alamo was excellent. All the staff were happy, motivated and professional. Wonderful service.

Fradulent charges and forced consumption. The staff on site were extremely irresponsible!

Budget debited my payment card for nearly 400 euro which still hasn’t been returned to my account.

Simple process and smooth communication! The car is extremely new, a 2024 model, and very clean. Returning the car was very easy!

Satisfied

My daughter left her phone in the car which set off elsewhere after I dropped it. The staff quickly recalled the driver and returned the phone much to our relief. Thank you to Callum and his colleagues.

Wonderful Hire co, very experienced

Easy Navigation and online service 5*

The reason I wanted to hire a car was I needed more boot space for luggage as my car is to small. I wanted a estate car and that’s what I thought I was getting, but after I’d payed I was given a 2008 Which wasn’t big enough.

Easirent and Zara on the counter were super helpful and sorted me out when my phone didn't work. Very happy with them.

As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve. Generally enterprise & their staff were good & I'd be happy to use them again.

Generally quite well.

The fuel cost is expensive.

Highly satisfied

Excellent

Excellent

Very satisfied