TENERIFE CAR RENTAL REVIEWS

Nope

The woman at the Europcar stop was absolutely wonderful! She helped me to choose a car that would best fit my needs and made the renting experience very easy. She went above and beyond and gave me some great travel recommendations. Also, I loved the car she connected me with (I had initially chosen a different car). I would 100% recommend!!

The service was good, but the child seat was too old.

The whole experience was simple no dramas

The information I recieved was incorrect,at the airport I was told to wait at E16,E17 infact it was E7 for the shuttle,it also doesn't mention that you have to pay extra to cover any damage to the rental car!

Very nice and useful staffs.

Very nice to use it.

Long wait at the Cicar desk, although each position was attended. Vehicle (Fiat 500) was inadequate for the hills in Tenerife. (This was my fault, not Cicar's)

Fine. Price drop protector was interesting option.

The service attitude was quite good. Apart from the car being relatively old, everything was fine overall.

The staff was not professional and unfamiliar with their tasks. What kind of logic is it to let the customer decide how to resolve issues? Is this how they are trained? They asked if I wanted an upgrade when I couldn't find the pickup location in a foreign country and couldn't reach them by phone. Customer service said communication could only be done through email. If I were the boss, I would have fired such an employee!

Satisfied

Mandatory charges

Didn’t meet with any agent / rep in the terminal at pick up as instructed, we asked locals for directions to the Gobycar shuttle and luckily they were able to help us and tell us where to go. Shuttle bus parked at bay E3 for information. Please update for other users as to the instructions as there may have been other renters not so proactive and waiting around in terminal for agent. Other than that it was a straight forward process and got an upgrade to vehicle for free. Person on desk was friendly and helpful

All good easy booking process but would have been good to get a comparison with other sites of rental costs

excellent

Yeah all worked as it should. A very well used Opel Crossland is not an Audi A2 but it worked for me. Car had plenty of dings in it, but this is normal in Tenerife. Car was fine in all respects, other than a dragging brake. Return process simple and a very helpful guy looked after me. Deposit was a bit steep, but it was only pre-authorised and was removed soon after return.

QEEQ's site is complex. The price you see in the summary is rarely the price you pay and the it is a nuisance to have to go through it all and uncheck the boxes. Better would be to hold a profile of a user's preferences and work on that basis. Otherwise process is fine.

Efficient

Efficient

Quite pushy with the sell up insurance and clearly weren't happy with me refusing it. I had to point out quite a few damages that weren't on the original damage report. Two days after dropping the car back off they rang me to ask why I hadn't dropped it off yet, I told them when/where I dropped it off, they have emailed me with the end of hire report so guessing it was just an error but they haven't rang back to explain or apologise.

No complaints here, everything went smoothly.

Didn’t have an automatic transmission car which I had booked.

The pick up process was most difficult. It was a ticket system but was not communicated so we stood in a crowd for 15 min before we realised. Then there was only 2 staff and it was very slow. We sat on the floor waiting. Then they didn’t take AMEX, which is ridiculous as it is a worldwide accepted card.

No issues at all

Be careful with this car rental company. Make sure to thoroughly check the car and get insurance. I was charged 400 euros for a small scratch on the wheel. Locals recommend Cicar as a more reliable option.

I had an email confirming that the the car was off hired and returned with no new damage on the off hire due day (10 11 22) The company has tried to charge my card €720.05 yesterday (10 19 22) with no explanation. Fortunately I use a travel debit card with not much credit and so was declined! I would like an explanation from the hire company please.

Pretty good. Drove for five days without any issues.