EPTA - Car Rental & Tours Sdn. Bhd. (lgk) Information, Car Rental Instructions & Policies

Like: Everything was good.

Like: I like that the staff was punctual during my pick up. Also they were professional in identifying the scratches and dents of the car made by previous drivers so that I would never be wrongly blamed for those damages.
Dislike: They were a bit slow to arrive when it was due to return the car to them. This caused me to be almost late for my flight check in.

Like: Efficient & friendly staff. Car very new.
Dislike: Nothing

Like: It was fast, hassle free, value for money.

Like: We arrived 2 hours earlier than the estimated time, but still can get the car within 30 mins.

Like: Petrol efficient and comfortable driving
Dislike: There are some faults with the car but the staff already informed beforehand professionally

Like: Good Services and car condition is good

Like: Courteous and accommodating staff. No castles and I would recommend to anyone.speci thx to Madeline.

Like: Easy to book, get exactly what you hired and even had people meet me at the airport. So easy and efficient, will use again and again.
Dislike: Nothing!

Like: Car brought to airport and picked up, no problems, would recommend
Dislike: Nothing

Like: Prompt and efficient.

Like: Cars came as they were expected to.
Dislike: The Toyota Vios we rented could have been a little cleaner. Especially the passenger seats at the back.

At the last hour, we were told that the car, Innova was not avail instead we were being offered with Avanza (paid for Innova). Fuel was not full. Told us they will deliver the Innova on the following day which we had to follow up. Innova was sent to our hotel but the car was definitely not to the expectation. Very poorly maintained. Fuel was empty and we had to fill up ourselves just like the Avanza. The car key and remote was simply unbelievable (pls refer photo)

Upon arrival we waited almost 40mnt to get our car as due to jam during that time (LIMA). The 1st car we got we were not very happy as the staff inform us to keep an eye on the car temperature. As I'm travelling with elderly and kids I was worried if the car stop mid way and so informed the staff to get me a replacement. Within 1 hour, the staff managed to get a replacement car and it was brand new and super clean. Bravo to the staff for working on my request so fast and really appreciate it.

I had a small bump I thought for the size of damage it created a lot of hassle! £30 charged which was reasonable .

Very rude and unprofessional staff. One of the staff members was almost threatening and I was about to call the police. Vehicle in shabby condition damaged and dented exterior and shabby interior. AC hardly working despite engine running for 35 min. I was blackmailed into accepting an ‘upgrade’ to a vehicle of exactly the same spec but newer and with a working AC but was charged extra in cash. Second driver not added as per booking.

Got an upgrade to a better car.

Excellent service by Arrief. Honest and efficient.

The car was not safe for rental, horn did not work, steering was horrendous and the car would not start if it was raining. I will never use EPTA again and would give a lower rating if I could.

Amazing and easy to use rental car company, would definitely recommend. Car pick up was a smooth process at Langkawi Airport. Upon arrival and picking up our luggages, we headed straight to the EPTA booth. Lady took a photo of us and told us to head out to the arrival hall (Gate/Pintu 2) and wait. Rental car guy came about 5 minutes later after scheduled pickup time with the car. Car (Perodua Axia) was overall in a good condition. Fuel tank was half filled, so when returning the car, tank has to be half filled at a minimum. After signing a few papers and noting down any scratches/dents, a MYR100 refundable deposit was requested. I only presented my Australian Driver's License and that was acceptable - also there was no upsell of insurance, and I didn't get the insurance through EPTA either. The Perodua Axia was a cheerful little car that took us around the island without skipping a beat. The car however can be underpowered at times, but dropping down to 2nd or 3rd gear will get you going up hill/overtaking quite comfortably. Interior cleanliness of the car could be slightly better however. When returning the car, simply drive it back to the airport and give the guy's number (on the receipt) a ring. Ours came to pick up the car in less than 5 minutes and after a swift inspection for any damage, the deposit was promptly returned. Overall a smooth and seamless experience, and for the price we paid for 4 days of rental, it's amazingly value for money.

In my booking confirmation i understand i will get a full tank of petrol and that i was supposed to return with full tank too. However, i was only given 2 bars/level of petrol. The staff said this is their normal practice ie. to give only 2 bars/level of petrol. If this is so, then would suggest that you provide a proper confirmation during our booking.

The car is heavy, (long time to pick up) .

Car rent condition very bad for car. Brake almost finished and didn't services at all. Very dangerous when driving due brake problems. When pick up we ask for changes then not other car xan choose. Terribly

Very fast process from pick up and drop off. Good hospitality from their staff. Car is clean and tip top. Eventhough the fuel receive only 2 bars, I have fill up full tank and left with 3 bars without any dispute. Cash deposit also returned back on the spot. Thank you EPTA.

Very good car supplier , reliable and friendly

Reliable company

Excellent service

Would have been good if they had given us upfront notice on the pick up location. We spent some time asking around before we found the location.

Great supportive stuff

vehicle had no fuel on pick up.a bit inconvenient.

Like: Efficient & On time !
Dislike: nothing

Like: The staff handling the booking right from the start till the end was excellent!
Dislike: None!

Like: Promised as in receipt,provided better car choice yet same price.valuable!
Dislike: Car still got some unwanted stuffs from previous customers or own.

Like: This car has a millage balance indicator, so you know how many miles more you can go with the balance fuel in your car. That is really cool, so we can extimate if we need to pump petrol or not.
Dislike: I forgot to call them before I reach the airport during drop off. I called them only when I arrived at the airport, the Langkawi airport do not allow me to put the car at the road side just to wait for them to come pick up the car, so I was a little stressed up during drop off the car. They came very fast, within 5 minutes they arrived and took back the car. It was the airport people's problem, there were plenty of space for me to just park for a few minutes , and I wasn't blocking any other people, but those guard there just kept chasing me away.

Like: Very easy to deal with! Efficient worker