Worst customer service ever, stood in que for 3 hours to pick up car. Un helpful staff, car was disgustingly dirty with tire pressure light on. couldn’t complain as I would have been waiting another 3 hours to get another one.
Customer service was awful and very unfriendly acted very put out. We were also charged 13 dollars a day more because I didn’t have the same credit card with me that was on file and what I had pre payed for. will never rent from y’all again.
L’agent lors de la récupération du véhicule de centauro était des plus désagréable (il était pressé de terminer le travail)
Ces collègues autour n'étaient pas mieux ...
heureusement qu’au retour nous sommes tombés sur une personne plus aimable
I booked convertible, however they told they don't have one. I agreed for a regular Mustang. the only compensation given was the pre-paid fuel tank.
The car wasn't in the best condition, especially gearbox.
Ye
Your advert is totally misleading and stated a Ford Galaxy or equivalent 5 seater so I thought I was getting a Ford Galaxy but to get that I had to pay 150 euro extra was is that right!!
Great value, and I'll probably use Routes again in a few years. But the drop off process must be streamlined: There was a guy to check the mileage/status of the vehicle, but with Enterprise when I give him the keys and sign a slip that he can print mobile, then I'm done. 3 minutes. Instead I had to wait in line for 40 minutes to talk with a very frustrating and loud woman, who contradicted what her boss had just told me to do (which was, to get in her line). Then she left for 15 minutes. Her boss, or maybe it was another person at the counter, helped me and another lady with the drop off process. She missed her flight, I almost missed mine. If I knew it was a 30-60 minute process, I would have planned accordingly.
“Poor service at Alicante airport desk, car missing basic features such as working wipers”
About Centauro:4.3/10
Long queue to pick up (30mins)
Scaremongering to upsell additional insurance which was more expensive than the rental!
Because I didn't take insurance, didn't even tell me where to find the car just got given keys.
Picked up during a storm and the car was missing a wiper! (known damage)
About QEEQ:10.0/10
No complaints with easyrent, have used many times, will use again.
Affitto auto tutte le settimane, ma mai mi sono ritrovato in queste condizioni. Personale scorretto arrogante approssimativo. Pensate che mi hanno dato l’auto con due incidenti e uno neanche era stato segnato. Fanno dello sciacallaggio vero per far sì che si acquisti la loro assicurazione casco. I peggiori in assoluto su tutta ciampino.
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