CAR RENTAL REVIEWS ON ADVANTAGE AT HONOLULU AIRPORT, HNL

I showed up 15 minutes before our rental time and staff was completely unwilling to start the rental process early unless I paid $100 US. It took an hour for them to enter the information into their system and get the keys to me.

Price drop saved us some money and Easyrentcars was great

Pick up was longer than expected with a pushy up sell, it felt like the counter staff were getting annoyed when i wasn't purchasing extras i didn't need or want. They even tried to sell me insurance that was already included as they weren't checking the booking properly. Rental car drop off signage was confusing, as the signs were blue and in plain sight when driving in to the airport, but they change to yellow small signs as you get near the terminal, so we missed the entrance and were taken back on to the highway. This added another 15 mins to dropping the car off so we were almost late. Drop off staff were trying to move the car to begin cleaning etc while our belongings were still in it, luckily we were very organized or it would have been easy to leave something behind.

Forced to drive a gas guzzler and spend more money for fuel.

Horrible!!! Our appointment time to pickup was 11:30am. Stood in line for about 45-1hr. Car was still not ready.

We had an enjoyable experience

Best prices

The car was ready to go when we picked it up. There was slight miscommunication and someone else's reservation kept popping up instead of ours. The car ran great. Only issue was that the wipers were very squeaky.

Booking was very easy and quick. I even got to save more money after already booking our trip which was awesome!

I booked a mid-sized SUV (Toyota Rav 4), but was informed at the counter this agency did not have Toyotas, and I was given a Jeep Renegade. Experience led me to believe this is a smaller noisier vehicle. I ended up paying an additional $15/day for an upgrade. If I would have known at the time of booking, I would have booked a different vehicle at the outset.

Good customer service! Easy drop off! The wait to pick up was over 40 minutes. Otherwise, great experence.

Great little car. Easy pick up and drop off. Great service.

Like: I like their professionalism
Dislike: I had a right tire blow out on the free way which caused a destruction of the tire and wheel. There concern was the care of my safety and gave me another car showing their care and professionalism.

Provide customer service training for your staff, they were terrible! I will never rent from Advantage again!

Like: Your rep, Fale Voli, provided impeccable service.

Surprisingly

Like: Service
Dislike: N/a

Like: folks at Easy Rent A Car are awesome. After waiting 1 hr in long line i decided to call in and talk to an agent. They assured me that the car was confirmed and reserved. Advantage had the best prices by a large margin, however when i got there was a long line and they sounded like they had no or little cars left. People started to reserve elsewhere and so the line thinned out and by time i was talking to easy car agent i was 5th in line so decided stick it out. the agent was really nice and sympathetic. I ended up getting a nissan versa which they said was a slight upgrade from the yaris or similar car. Returning the car was a snap - no issues.
Dislike: just the long line at advantage rent a car...

空港へ到着し、カウンターでの待ち時間が長すぎる。 対応スタッフは二人で、それぞれ対応中でしたが、その対応に時間がかかり無駄な話しや関係ない会話ばかりで 次に待っていることを全く考えていない。

Like: Unlike our car rental experience previously, we prepaid over internet and there were no ‘hidden fees’ on arrival.
Dislike: Too long at check out Second driver should be included

It was a very long wait at the check in counter. The instructions said I would not be guaranteed a car if I was delayed upon landing & I should call Advantage. I called & the phone just rang & rang. There was a very long wait at the counter...about an hour. The service person was very nice, & said they would put me in another car so I wouldn't have to wait for a my compact. Unfortunately, the car was a Camaro, which was a difficult car for a short person, & the trunk with the very small opening was useless. The staff was very helpful in the garage when I couldn't find the brake release & the trunk release. Return was extremely quick.

I didn't realize EasyRentCars was a middleman, so didn't learn it was Advantage until I received a reminder just before my trip. Prices were much better using EastRentCars.

The waiting time at counter was too long. It was early in the morning (9ish) and there was only one on the counter and one other who moved with no urgency to open another station and tend to growing line of customers. Quite frustrating.

Easy booking, no problems

Like: It was a pleasant experience and would rent with them again. Also convenient location.
Dislike: Nothing really.