Like: New cars, low mileage, a relatively quick pick-up. Dislike: I don't like unusual process:
1. For deposit unholding I had to stand in line for 30 minutes (drop off)
2. Extra charge for car washing (or I can do it my self in the morning before flight!!) - I have never had this conditions before
3. Not full tank of the car when pick up
Like: amazing stuff..very helful..even when I lost my wallet in the car they came back to the airport to return the loss loss wallet. Highly recommended.
and last but not least the upgrade my car car from economy to jeep so it'd definitely upgrade our trip!
The only issue I had was on the return when the agent pointed out a scratch in the paint that was the size of a small child's nail, saying this might be an issue of damage... But after talking to the manager, it was resolved.
I will never book an Avis car again. The counter staff gave a very intimidating and aggressive sell for additional insurance. There were only 4 in the queue and all had an argument over insurance and all bought it. Almost being told you could not have the car without it. Dreadful behaviour. I have my own excess insurance but was told in was inadequate.
Overall Interrent were ok. They did stress car had to be returned clean, which is acceptable and we were happy to do this ourselves. However we did feel pressured to opt for car cleaning fee before collecting hire car as agent explained we could be charged up to €60 if they weren’t happy with cleanliness of vehicle on return. When we did collect the vehicle it had only a cursory clean and the interior didn't appear to have been vacuumed and cleaned since last hire.
The staff pushed hard to sell me insurance after I already paid for it online telling me over and over about how they will find every little bit of damage. I did not buy the insurance as I bought it online through easy car. When I got back they bent down below the vehicle to find damage in a spot you can't see when you are standing up as I was during the vehicle inspection. I didn't cause that damage but they wanted to charge me. They said I could give them 150 euros now or get a bill later for much more. They are crooks who rip people off for minor damage that was already there.
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E.Santos
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View more >Dislike: I don't like unusual process: 1. For deposit unholding I had to stand in line for 30 minutes (drop off) 2. Extra charge for car washing (or I can do it my self in the morning before flight!!) - I have never had this conditions before 3. Not full tank of the car when pick up
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