10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: Had a great trip, we had a Wrangler, super comfy ride, enjoyed travelling From Chicago and Indiana and back.
We had so much fun!
Dislike: I have no complaints, everything worked as I expected.
Read More >9.6 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: Everything from start to finish was very efficient.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: Didn't have to wait too long for the ride at the airport. The staff was very proficient and did not upsell anything. I had a great experience. Will choose them again.
Read More >8.6 /10 Very good
Reviewed: Thursday, October 3, 2024
Like: Great Jeep for a very reasonable price. Staff was all very nice.
Dislike: Make sure to read the terms and conditions of the rental - I have never experienced a company that, no matter if your plane was delayed and you paid in full, would release your reserved vehicle and charge you full price if you were more than 2 hours late. You can avoid this by calling and letting them know but we were stuck on the tarmac with horrible cell phone reception so we couldn't call. Luckily, we made it with 10 minutes to spare but still they said that there is no flexibility with that policy and that seems crazy. I paid beforehand so that vehicle should be waiting for me no matter how late my pick-up is.
Read More >9.8 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: Price, vehicle and the service representative, Patrick.
Dislike: Nothing.
Read More >9.8 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: The car I ordered was available
Read More >8.8 /10 Very good
Reviewed: Thursday, October 3, 2024
Like: The experience from Routes was overall good and a good value. We def enjoyed popping the top on our Wrangler rental.
Read More >9.8 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: Good service, good car choices, and excellent price.
Dislike: Pick up from airport took lo ge than usual. Shuttle buses of other car rentals are more frequent
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: clean fast, car was ready when i pulled in, my check out was fast and nice thx
Dislike: nothing they where great
Read More >8.8 /10 Very good
Reviewed: Thursday, October 3, 2024
Like: Price
Dislike: I didn’t get the car that I wonted.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: I got an excellent price for my rental vehicle, and they upgraded me for free. It was awesome
Dislike: There were a few things that I did not know when I rented the vehicle that I would need to show proof of, so making the customer aware of that would be appropriate
Read More >9.8 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: Free upgrade
Read More >9.8 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: aLL the way around it was a good experience
Dislike: ?
Read More >8.2 /10 Very good
Reviewed: Thursday, October 3, 2024
Like: The value for the price was excellent
Dislike: The company only offered Jeep Sahara vehicle which have poor sight lines, no backup cameras and are unwieldy in a city like Chicago
Read More >9.4 /10 Excellent
Reviewed: Thursday, October 3, 2024
Like: Quick pickup after and before my flights; friendly transfer drivers and counter staff, fun car (jeep!)
Read More >7.7 /10 Good
Reviewed: Thursday, October 3, 2024
I was up graded to a Sarah jeep. I got 30 mile away and could no longer keep the jeep on the road. The front end had a problem. Even over the smallest bump it would shake uncontrollably. I called the office and was told they could not bring me another car. I should drive back slowly with my hazard lights on. I did what I was told, however I did not feel safe. I was given a car to replace the jeep. this company dose not check out there cars before they defend them. I know this for a fact. I brought back my car and it was immediately resented while I was waiting for the shuttle bus.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
yes employees all great ease of renting very good
Read More >4.3 /10 Average
Reviewed: Thursday, October 3, 2024
Many thing need to improve ❗️
Read More >2 /10 Poor
Reviewed: Thursday, October 3, 2024
no. it's an old broken down vehicle that was dirty and full of snow that took forever to get and forever to return. Sucked!
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
Staff is polite and respectful. Although, I could see that the staff was buzy, they kept a smile. They worked as a team. Good job on the staff
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
Routes is off-site and not in the new car rental building at ORD. It was not difficult to get to, but required a second van trip. Person behind the counter seemed anxious to leave and not very friendly, but the process was smooth and efficient. A Jeep Wrangler was substituted for the Rogue. It is very boxy and not fun to drive as it was very windy. When we got the car, no one volunteered to go over the controls and features. However, when asked, one outside worker did a pretty good job of showing them.
It is easier to get in and out of Routes than it is the car rental building at ORD.
Read More >9.3 /10 Excellent
Reviewed: Thursday, October 3, 2024
They were busy when I picked up my car and yes I had to wait 30 minutes
Read More >7.3 /10 Good
Reviewed: Thursday, October 3, 2024
I would have to begin EVERY day with stopping for air for one tire. By the end of each day the same tire was flat again. I called to extend my rental, yhr first lady was busy and said she would call me back but she didnt. I called again an hour later anf the second make promises that the price was the same and everything was set. The next day a man calls me and said the car was due nack yesterday and now I have to pay $3 a day extra for thr extension fee.
Read More >6.7 /10 Average
Reviewed: Thursday, October 3, 2024
Stuff was not professional at all. You do not talk about you personal stuff with other workers while taking care of the client. This place is so over stocked with cars (they rent and provide parking for the airport)you can barely get out with your rental. I had to call twice just to make sure I will have the car that I wanted. Price was the only thing that kept me from saying anything.
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
More polite counter staff would make a big difference.
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
Overall experience exceeded my expectations. Only issue was the ~40 minute wait for the shuttle bus from the car rental center at O’Hare. Returning the care was very quick and easy thanks to a guy not working behind the counter, otherwise I would have been waiting in line for probably 20-30 minutes.
Read More >7.7 /10 Good
Reviewed: Thursday, October 3, 2024
They were cool in the fact they gave us a Jeep even though we had booked a Kia.
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
Every thing was great
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Routes was great!
Read More >4 /10 Average
Reviewed: Thursday, October 3, 2024
I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
The shuttle told awhile for pick up. And it took a while to pick up my rental car due to low staff
Read More >6.7 /10 Average
Reviewed: Thursday, October 3, 2024
The drop off was not as streamlined as other companies. Waiting in a long line of people just parking their cars, picking up rentals... workers not very friendly.
The hassle of taking 2 shuttles with kids and 8 bags to collect rental vehicle in first place means I’ll prolly just use another company in future.
Read More >5.7 /10 Average
Reviewed: Thursday, October 3, 2024
It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.
Read More >6 /10 Average
Reviewed: Thursday, October 3, 2024
The process to pick it up was terrible nobody new anything I had to call several times, then coming back they told me 15 minutes for a shuttle I way 45 minutes plus.
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
Routes offered the cheapest option to rent in the O'hare area. There was a shuttle that went from the rental car area to Routes itself. Be prepared for the additional 10-15 minute wait. Once everyone who was on the shuttle gets to Routes, the line takes a while to die down. It took me about 20 minutes to get to the counter once I arrived. They also charged $400 as a security deposit which I was not aware of at the time. Besides the wait, I would still use Routes for business car rental for the price and availability.
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
The vehicle delivered was no comparison to what I wanted - They pushed an off the road jeep on us that we drove just down the block and it was the most horrible ride..We turned right around and they put us in a Kia Forte which was a lot better. It drove great and got good gas mileage
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
It was easy to pick up the car. Car was brand new.
No schemes nor the staff tried to sell anything else from what I've reserved.
I wen full insured with easyrentcars and had no issues at all.
Read More >5.3 /10 Average
Reviewed: Thursday, October 3, 2024
Rental place took forever to get to, took a long time once there, staff was NOT customer service oriented and car didn’t have working A/C! Will never used them again.
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
The whole third party booking was a bit confusing. Instructions for pickup were not real clear. Routes definitely pushes add ons, insurance, i-pass, etc.
Read More >9.3 /10 Excellent
Reviewed: Thursday, October 3, 2024
great service, very fast, got an upgraded car . Very happy
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
Ended up with a Jeep Wrangler Sahara. Only other choice was a Dodge Durango. We preferred to have a smaller vehicle for better gas mileage. The Jeep was “cool”, but buffeted a lot in the wind on the freeway. And it only got 19 mpg. Routes did compensate us with a half tank of free gas, as we complained and requested such upon accepting the car.
Read More >9.3 /10 Excellent
Reviewed: Thursday, October 3, 2024
They upgraded our car to a Jeep Wrangler. It was great!
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
A bit upset that we didn't get the car we booked or anything close to it. I needed a car with a secure trunk that locks so that we can store our luggage in there without worrying about someone breaking the window to steal our items.
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
Free upgrade to Jeep Wrangler. Nice!
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
This location seems totally unprofessional and unorganized. There are cars everywhere. It also is an airport parking location for paid customers. Be prepared to spend some time here and also unlike the other major car rentals, this drop off requires you to stand in the line again to return a vehicle.
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
The car I received was fantastic - new, clean, comfortable, well equipped and in great condition. Exactly what was required and at a fantastic rate.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Picked up 12:30 am after flight delays and staff was still there from airport to location and I was driving away in 30 minutes
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
The car was ok much bigger engine that I expected
The staff were ok
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
Car safety like collision sensor needs servicing as indicated in the dashboard otherwise its excellent experience and driving performance.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
all went well & car was fab
Read More >9.3 /10 Excellent
Reviewed: Thursday, October 3, 2024
Desk agent upgraded our vehicle at no extra cost.
Read More >UNHAPPY EX-CUSTOMER
Chicago
2.7 /10 Poor
Reviewed: Thursday, October 3, 2024
THE STAFF LACKED TRAINING IN ALL ASPECTS OF AUTO RENTAL AND CUSTOMER SERVICE. IT WAS OBVIOUS THEY HATED THEIR JOBS AND CUSTOMERS.
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
Maybe tell people they need to take multiple shuttles to get to the damn place. Or send the shuttle straight to the airport.
Read More >7.3 /10 Good
Reviewed: Thursday, October 3, 2024
Car was about what I expected. Difficult to find place. They will put a 400$ hold on a 20$ rental on your credit card, simply bc they are a smaller company. It would be nice to know ahead of time bc they return it in “3-5” business days. It’s been 3 and I don’t have it back, which makes me nervous. In hindsight, would rent from bigger companies in the future - less hassle.
Read More >7.3 /10 Good
Reviewed: Thursday, October 3, 2024
The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.
Read More >4.3 /10 Average
Reviewed: Thursday, October 3, 2024
Very bad! The car I pick up the fuel are not full and I needed to return as the fuel I pick up. But no one can fill the fuel as you needed but only full fuel. So the only way you do is only fuel up more. So they can earn such money. I hate ROUTES.
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
Booked a small car and got an unwelcome behemoth gas guzzler
Read More >7.7 /10 Good
Reviewed: Thursday, October 3, 2024
Routes will charge you less during booking but will recoup their charges by having to book a mandatory liability insurance. When other rental companies will include all necessity mandatory requirement all inclusive during booking.
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
the vehicle though a 2019 made some noise. Other than that it was ok
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
the car was almost new and was just out of the car wash. The attendant found a damaged antenna that we did not see and pointed it out. Efficient and professional service.
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
Yes, I wish I could have the same deal and experience for my immediate trip.
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
Exceeded our expectations. Large size, totally comfortable. Enjoyed
Read More >2 /10 Poor
Reviewed: Thursday, October 3, 2024
Three people including myself were all told the car they rented wasn't available and were given larger gas guzzlers or told after waiting an hour that they could return to the airport and find another service. It is not a shuttle away from the airport, but multiple shuttles away which is deceiving and complete BS.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Beautiful
Read More >7.7 /10 Good
Reviewed: Thursday, October 3, 2024
I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
Good car good service no issues
Read More >7.3 /10 Good
Reviewed: Thursday, October 3, 2024
Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.
Read More >7.3 /10 Good
Reviewed: Thursday, October 3, 2024
I had booked the seven-passenger van. Then I told my group to use your company for rentals.
When I got to the pick-up location. Your staff said We have a 7 passenger Tacoma only. We needed space for luggage. After 30 minutes of wait, she brought the van. My group had cars reserved both got Jeep wranglers.
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
Car rental pick-up instructions should be provided in more details in the reservation email confirmation.
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
Great rate and car
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
Car was great
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
The customer service was awful. They were cheaper than competitors, but you get what you pay for and I find that disturbing.
Read More >7.7 /10 Good
Reviewed: Thursday, October 3, 2024
They gave me a Nissan Rogue, not the economy car I had requested. I prefer more gas efficient cars. Otherwise, the pickup was fine. The return was not:
I arrived at the Routes car return at 12:30 pm on Saturday June 1, in plenty of time to return the car and get to the airport for my 2 pm flight. The moment I arrived, a Routes employee who later told me her name was Maria Sanchez, came out to check the car for damage and get the mileage. She did not mention how often the shuttles leave or when the next one would leave, so I took my time gathering my belongings and collecting the trash I had accumulated on my trip, and waited patiently behind another customer who was checking out. After I finished signing the paperwork, I asked when the shuttle to the airport left and Maria told me it had just departed 30 seconds ago. I asked when the next one would be and she said “15-20 minutes.”
I asked her why she hadn’t told me that it was about to leave and she said that I took my time getting my stuff out of the car. I asked why she hadn’t asked the driver to wait 30 seconds since I was clearly about to leave. She said she couldn’t control him. A few minutes later, I heard her answer the phone and tell another customer that she would ask the driver to loop around and come back to pick him up. I asked her about this and she ignored me. I doubt her name really is Maria Sanchez...but she's pictured below.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Great people very helpful and polite from pick up to drop off great service.
Read More >7.7 /10 Good
Reviewed: Thursday, October 3, 2024
I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Excellent
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
The car size I reserved was not available and I had no choice but to be "upgraded " to a much larger vehicle. It was extremely difficult for my 86 year old mother to get in and out of the larger vehicle that I didn't want in the first place. Also the vehicle only had 1/2 a tank of gas. And when I called to determine if I should bring it back with 1/2 a tank I was told to look at the contract which showed a full tank, so I was cheated out of 40 dollars in gas. I told the drop off employee who tried but couldn't refund the 40 dollars because the rental was prepaid. I pretty irritated about that. Also was told that every toll booth I paid cash had to be documented with time an date and amount paid so I could prove I paid the tolls in case the rental company tried to charge me for skipping tolls because I didn't buy their over priced Eazy pass.
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
Car was great, shuttle driver to routes was pleasant. Getting the car was busy but guy helping us was great. Returning the car was busy, and lady at the counter was very rude to everyone. Lacked customer service skills.
Read More >9.3 /10 Excellent
Reviewed: Thursday, October 3, 2024
Arrived around 7:00PM on a Saturday. The gentleman at the counter was very friendly and helpful, but kept getting distracted by phone calls because he was the only one at the counter. When we finished our check-in, he ran all the way through the lot to pull our car up. I could tell that he felt badly that it took so long - not his fault. Excellent service on his part.
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
Great price! Car was not as clean as it should have been on the inside and was released to me on pick up with 1/4 tank of fuel. Easy to dismiss this as price was great.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
I would say I was pleasantly surprised with my car, the cleanliness, and the Dodge Durango was an upgrade over the Nissan Rogue I was expecting . I will definitely use Routes again and tell my friends and family !!
Read More >7.7 /10 Good
Reviewed: Thursday, October 3, 2024
I knew pretty much what I would get and that is what we got. The price was over $200 cheaper than any other company. I knew it was off site and I knew I would need proof of insurance so picking up the vehicle went smoothly. The car was not very clean and was a very base model. The lady at pick up was kind of rude. They said we had to return the car vacuumed out, which I wasn't told at the beginning, but the manager waived that so it all worked out fine in the end. I would use them again for the amount we saved since that was our top priority.
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
Routes counter service staff were great. At O'Hare, you have to take a shuttle to the new car rental facility and then you have to take another shuttle to Routes. It took them a long time to track down a minivan for us to rent. And, when the car arrived, it was soaking wet like it had just come out of the carwash. It was clean inside other than something was all over the interior ceiling and the antenna was missing on the van so we couldn't pick up very many radio stations.
Overall, I would rent from Routes again because it was so much cheaper than the more well known car rental companies.
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
It was not immediately known that the pickup counter was away from the other airport car pickups which elongated our pickup experience. It was also not known that a 3rd party insurance would be required and costing us more money.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Perfect, Congrulations. Best Rgds,
Read More >7.3 /10 Good
Reviewed: Thursday, October 3, 2024
Either their phones were malfunctioning or staff weren't answering, but I waited 45 minutes to be picked up at the airport. Not a good start. Once at their site, things were ok. Car fine. Staff maybe assumed I knew the "ropes" more than I did. I had to ask questions. It all worked. Price was amazing.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
everything went smooth and the car was clean as a pin great experience no problems
Read More >7 /10 Good
Reviewed: Thursday, October 3, 2024
Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
I accepted the offer of a jeep and didn't realize how rough the suspension was. No fault of the staff, maybe a friendly warning would have been helpful.
Read More >6.7 /10 Average
Reviewed: Thursday, October 3, 2024
Routes is rather remote from the airport, apart from the rental center where other vendors are. They are a bare bones operation and the first rental company I've encountered that required my insurance policy number in order to rent the car. Service at the counter was incredibly substandard compared to competitors.
Fortunately, the car was in ok condition and I didn't run into any problems.
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
Shuttle experience was a bit challenging, but overall Routes was awesome
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
I will be using your web site again and would definitely use Routes again.
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
Two things, it would have been helpful to know the shuttle to "routes" from the O'hare shuttle terminal said routes. we missed one since it said routes and not easy rents cars. Secondly tell folks to make sure to bring their car insurance info. the turn in sucked, you just want to be done and get to your plane, and we had to wait in line again.. for awhile.
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
The Durango is awesome, the specs seems like driving a high end cars...the gas was expensive but it is a SUV so... it would be nice if there's a dropoff at Midway airport... so pretty much it's worth the money...
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Everything was good. Great experience
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
The mileage and gas usage of the car was awesome. It was not what I expected but definitely a perk. The person who originally helped me did a good job. The person who helped me upon return was unprofessional and sort of rude.
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
Awesome experience fair exceeded my expectations. Will use them again given the opportunity. Don’t forget to bring you proof of insurance with you at checkin.
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
More counter staff at pick up and more regular airport shuttle at airport
Read More >9.3 /10 Excellent
Reviewed: Thursday, October 3, 2024
Saw a bunch of negative feedback so was worried but the process was easy and quick. Showed them my ID and insurance card and just waited for my car. I had a 2019 Durango and it was clean and in great condition
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
Vehicle was fine. However, the information for getting the shuttle bus from the airport to the pick up point was sparse and led to a delay. The information about shuttle service to the drop off was not detailed enough.
Read More >5.7 /10 Average
Reviewed: Thursday, October 3, 2024
only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Exceeding expectations all the way! Great customer service, considerate, patient and very professional!
Read More >7.3 /10 Good
Reviewed: Thursday, October 3, 2024
Penalty for the gas (half tank instead of 3/4) was very high
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
Routes not on main car rental location where most other car rentals are from airport so you need wait for their shuttle to go get you after you call that takes kinda long time to arrive...was like 30 minutes. Process of getting car was fast , got car I wanted to get in good shape, staff was helpfull with finding damages on car so they dont try to trick you. When I was driving piece of plastic on doors fell off, I didnt do anything to damage car was clearly manufacturer thing , googled piece of plastic was about 30 USD (new) but when I was dropping off car I had to pay 500 USD ,even tho I paid 500 USD already at beggining and gonna get rest back after repair for damages I didnt cause or couldnt prevent. Hope repair wont be overpriced becouse I know you just clean it and put there piece of plastic ,I know becouse I work in Škoda and I know how those being put on (we use screws tho so this cant happen , here was just glue).
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
Car was great, fast service, but the customer service at the pickup lacked friendliness and warmth. Appreciate not being upsold.
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
Difficulty in finding the location. Had to change 2 shuttles.
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
Got wrong information when called for assistance to get to shuttle. Very frustrated with with this experience & altitude of people answering phone. We walked b ack & forth 2 times carrying heavy luggage.
O`hare us in transition. We should have been notified prior to day of pick up of changes & given direction.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
It has been an excellent experience. Well above the expectations. My wife and I were both very pleased with the car. Our children loved it.
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
Easy process. They tried to give me a different type of vehicle saying they did not have any available but then found keys to the type i had requested originally. The vehicle was missing an antenna and the interior roof was dirty.
The staff was fast and ready to help.
Read More >3 /10 Poor
Reviewed: Thursday, October 3, 2024
Nope, very rude staff,took forever.Try to rip you off and lied to you about existing damage to the car.Will never rent from routes again and tell family and friends, never rent because they are cheaters.
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
Rental fee is way cheaper than others, but car condition is as good as others or better. Accessing pickup location from the airport is a bit tricky. You need to take airport shuttle to Rental hub, and then call Routes office for another shuttle to the pickup location. It takes easily over 30 min. It is still worth taking time for pickup because the deal is so good. Also direct shuttle service from the dropoff location to the airport is provided after returning a car.
Read More >6.3 /10 Average
Reviewed: Thursday, October 3, 2024
I rented a Dodge Grand Caravan, and they told me they did not have one. That made a problem with 4 adults, 4 golf travel bags, and 4 large suitcases for an 18 day trip. The Dodge Durango was not an even swap, we were squashed the entire time. They did give me the 2nd driver free of charge per my request to them for the obvious inconvenience. I would have appreciated a heads up before arrival so we could make other arrangements and not find out on arriving at 9:30 pm.... The airport shuttle to the Car rental place went smooth, but the Shuttle the rental car center to routes was over an hour wait... there was a young family waiting next to us and with their little kids and the late hour, this was horrible. especially when it is only an eight minute drive from the airport itself!! I could tell this was going to be the same problem when I returned the vehicle, so I just got an Uber and avoided the whole aggravation. Also on return of vehicle, there wasn't any signage on procedure, and it was very different then any other rental care company I have ever used. The price was great, the desk staff were very professional to deal with even with the inconvenience of downgrading the vehicle we needed, but the shuttle service set up is HORRIBLE and needs attention!!
Read More >7.7 /10 Good
Reviewed: Thursday, October 3, 2024
This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for.
The counter representative was no help.
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
Staff was courteous
Read More >7 /10 Good
Reviewed: Thursday, October 3, 2024
We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars.
The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet.
Shuttle was quick and easy.
Read More >7 /10 Good
Reviewed: Thursday, October 3, 2024
Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.
Read More >7.3 /10 Good
Reviewed: Thursday, October 3, 2024
The car that I reserved and called to confirm about was not available. I got a nicely equipped Nissan Rogue, but what I really needed was the fuel efficiency and convenience of a sedan.
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
I was very pleasantly surprised with Routes. After reading some of the reviews, I confess having had some concerns but I found the whole process to be a very good and easy one. My checkout clerk did an exceptional job and was overbearing with requirements like I had expected. The check-in process was also very easy. The only challenge is that two rental shuttles are necessary to get there- but I was not in a hurry, so this was not a problem.
Read More >6.7 /10 Average
Reviewed: Thursday, October 3, 2024
Slow going at the desk
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
The shuttle pick-up location is slightly different from what is stated in the print out. They print out says 'Door 3' when it should be 'Station/Pillar 3'. Otherwise everything was awesome!
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
It was fun to drive this car!
Read More >6.7 /10 Average
Reviewed: Thursday, October 3, 2024
Car pick up was problematic: Firstly, it wasn't at the airport with the other car rental companies which meant it took much longer to get on the road. Secondly, the person dealing with the booking had no idea about my booking, despite me giving the reservation copy to her which she said she didn't need...a booking which I had made 5 months earlier, and she tried to give me a Jeep when I had booked a Nissan Rogue or equivalent. I refused the Jeep and then her colleague said, "Oh we just had a Rogue come in"...magically. This person was also quite rude. Additionally, the car tires were low and within an hour the warning light came on. This is unacceptable since you have to pay for air refills in the States.
However, the person handling the return was excellent and efficient and friendly.
Read More >7.3 /10 Good
Reviewed: Thursday, October 3, 2024
staff was slow
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
They were professional and courtesy
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
The customers are traveling and need the aide of automatic doors when handling luggage.
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
The counter staff are very friendly and helpful. The transactions went quick and smoothly.
Shuttle van bring us to the location which is nice because outside the craziness of the ORD airport.
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
The staff were friendly and quick. It’s a 20 minute ride from the airport to get to the pick up. The car we had was damaged on the front bumper, the interior of the car was immaculate
Read More >5.3 /10 Average
Reviewed: Thursday, October 3, 2024
Car interior was not clean, took forever to get car. Used routes before and they are usually good. Don’t know what was going on this time
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Tres bien mais plus loin que les autres loueurs, il fau prendre deux navettes à l'aller et u ne seule au retour.
L'attente etait un petit peu plus longue que la moyenne habituelle.
Le retour a été plus rapide, cependant nous avons été surpris de nous voir reclamer un tip par le chauffeur de la navette, tres inhabituel et malpoli!
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
The counter agents were so friendly, they helped me upgrade the vehicle so all my bags can fit in. I am super satisfied with this rental.
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.
Read More >8 /10 Very good
Reviewed: Thursday, October 3, 2024
Great value, and I'll probably use Routes again in a few years. But the drop off process must be streamlined: There was a guy to check the mileage/status of the vehicle, but with Enterprise when I give him the keys and sign a slip that he can print mobile, then I'm done. 3 minutes. Instead I had to wait in line for 40 minutes to talk with a very frustrating and loud woman, who contradicted what her boss had just told me to do (which was, to get in her line). Then she left for 15 minutes. Her boss, or maybe it was another person at the counter, helped me and another lady with the drop off process. She missed her flight, I almost missed mine. If I knew it was a 30-60 minute process, I would have planned accordingly.
Read More >9.3 /10 Excellent
Reviewed: Thursday, October 3, 2024
Went great for everything
Read More >5.7 /10 Average
Reviewed: Thursday, October 3, 2024
Should have been told in the email that outlined process that there would be a van, that it was offsite. No one we asked at the O’Hare car rental area recognized the co from email. Lost a lot of time trying to figure it out.
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
Picking up the car was quick and easy and the staff was polite and helpful. We got upgraded from a Corolla to a Durango, and for the price, it couldn't be beat, even if getting there was a bit of a trek. The car was very clean. Dropping off was a whole other story... There were a lot of people, and everyone had to go inside to turn in keys and sign off on the rental. Everyone (pick-ups and returns and people who had parked their personal car there) was in the same line (which created a very long line) and they seemed understaffed to handle that. It was disorganized and inefficient. One woman was working with a couple and she seemed very angry/annoyed and kept walking away and going to the back without saying anything to them. Most of the staff appeared or acted unhappy to downright rude. That being said, at some point, someone separated all the people picking up personal cards and helped them, then helped all the people returning cars and it went much faster. The shuttle driver was very kind and polite and being taken directly to the airport after the return was helpful.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
I loved being able to have a car this tie around on my trip visiting family. The staff was friendly and helpful. I will definitely use this company again when I come to Chicago!!
Read More >5.7 /10 Average
Reviewed: Thursday, October 3, 2024
We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Best rental I have ever been to.
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
Not enough counter help. Wait too long for transportation to the rental car facility. Gas cap cover broken.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Everything was excellent
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Everything was excellent
Read More >8.3 /10 Very good
Reviewed: Thursday, October 3, 2024
So far so good.
Read More >9.3 /10 Excellent
Reviewed: Thursday, October 3, 2024
Although I ordered a 4 door car, the desk staff upgraded me to a nicer SUV for free when they saw the luggage my group had brought, which was very much appreciated. They answered the phone quickly when I needed to speak to them and the instructions on pick up / drop off were precise.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
The booking was very easy, the location is a bus ride from the airport, the staff was excellent, and the experience was awesome! Thank You!
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
the car exceeded my spectations, it was a Sahara Jeep Hybrid, the best thing I ever tried, we need to change all gas vehicles to electric or hybrid, I dont spend too much money and drive a lot!
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
いわゆるレンタカー会社集まったビルとは別のところにあるのが、少々わかりづらかった。でも車はいい状態だし、スタッフも良好。空港へのシャトルが多少時間かかるので、余裕を持っての利用を。
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Explain gps and basics of the car
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
Since during my trip has been snow and winter conditions on the road I missed in the car equipment for cleaning the windows from ice and snow and winter tires too.
Read More >8.7 /10 Very good
Reviewed: Thursday, October 3, 2024
Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved!
Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
My girlfriend and I were traveling together but staying at different locations. We came in on the same flight and were leaving on the same flight. For some reason when booking my car my pickup was later and my return was much earlier. When I was telling this to the wonderful woman at the counter she went to the trouble to look at my reservations and was able to switch to the same times as my girlfriend's times at no extra cost and there was even a car ready for me right then and there. She didn't have to do that. She could have let me sit there until my time. Thank you, thank you, thank you.
Read More >9.3 /10 Excellent
Reviewed: Thursday, October 3, 2024
Staff is really helpful.
They upgrade me and help me in a difficult moment
Read More >6.7 /10 Average
Reviewed: Thursday, October 3, 2024
My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Left my phone in the vehicle. Staff brought it to me post haste before I realized I forgot got it.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Excellent value ! Excellent service!
Read More >9.7 /10 Excellent
Reviewed: Thursday, October 3, 2024
Would be good to give time estimate to reach the Routes desk, it took me about 30 minutes to find the place.
Read More >9 /10 Excellent
Reviewed: Thursday, October 3, 2024
It took long time to reach the office. Non stop shuttle needed...btween Airport and rent office...
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
it would be nice to have a faster check in system
I will have all my details written out but would be nice to have a quicker arrive and go system,
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Everything was excellent
Read More >9.3 /10 Excellent
Reviewed: Thursday, October 3, 2024
Nice car - especially for the price
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
it is off site to the usual rental area but they are great and send a shuttle to collect you and drop you off at the airport. otherwise easy to deal with
Read More >2 /10 Poor
Reviewed: Thursday, October 3, 2024
The staff had a lackadaisical attitude and basically threw the luggage when helping guests.
Read More >2 /10 Poor
Reviewed: Thursday, October 3, 2024
The staff is seriously understaffed, waited for a long time, and the system crashed during this period, almost missed my flight! The shuttle bus also took a long time, the staff was very lazy, strongly suggest that the rental company cancels their cooperation with them! Bad review, do not choose this company!
Read More >2 /10 Poor
Reviewed: Thursday, October 3, 2024
The tire had a leak. They just inflated it and said the problem was solved, refused to change the car. After a day, the tire went flat again, had to go to a repair shop to fix it! Extremely irresponsible!
Read More >2 /10 Poor
Reviewed: Thursday, October 3, 2024
Too slow, and they force you to buy insurance!
Read More >4 /10 Average
Reviewed: Thursday, October 3, 2024
The waiting time was too long. The pickup location is farther from the airport compared to other rental companies.
Read More >6 /10 Average
Reviewed: Thursday, October 3, 2024
Few people, so the waiting time is short, but the service attitude is not good and efficiency is low.
Read More >2 /10 Poor
Reviewed: Thursday, October 3, 2024
The staff had a lackadaisical attitude, chatting casually, working inefficiently. It took 30 minutes to pick up the car and another 30 minutes to complete the paperwork. Very unprofessional! Even after returning the car, I was charged after 20 days. I will not rent from this company again. I don't know how this platform selects rental companies. Routes is terrible!
Read More >6 /10 Average
Reviewed: Thursday, October 3, 2024
About 25 days after returning the car, unexplained charges appeared. Even now, over a month later, I can't determine the cause, which is disappointing.
Read More >2 /10 Poor
Reviewed: Thursday, October 3, 2024
I bought insurance online, but when picking up the car, they insisted I buy insurance again. The customer service told me to pay first and they would handle it later, but they never did. I ended up spending a few hundred more for nothing. Very disappointing. I suggest everyone avoid renting from this platform, it's full of pitfalls.
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
We switched to another car halfway through, and the vehicle was in excellent condition. Both pickup and return processes were quick without any upselling. A very cost-effective company.
Read More >2 /10 Poor
Reviewed: Thursday, October 3, 2024
If you don't have a return ticket, they say the order is invalid and won't refund your money or give you a car. They ask you to contact customer service for a refund, which has strict conditions involving other rental companies, and they charge you for the entire week if you're just a little late picking up the car. Everyone should avoid renting from this company in the future! Anyone who hasn't rented from them should be very cautious!
Read More >10 /10 Excellent
Reviewed: Thursday, October 3, 2024
The rental company staff were very nice.
Read More >4 /10 Average
Reviewed: Thursday, October 3, 2024
Not very satisfied
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