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Routes, Chicago Car Rental

Routes 6000+ ratings, 159 reviews

Chicago, Illinois, United States

8.4 / 10 Very Good

Routes - Chicago Information, Car Rental Instructions & Policies

Store Location

3901 Mannheim Road, Schiller Park, IL 60176

Telephone

8476714000

Pickup from Branch or Car Park & After Hours Pickup

The Routes - Chicago car rental location is located out of the airport

You can arrive of Routes - Chicago car rental by free shuttle bus.

Upon arrival at O'Hare airport, proceed downstairs outside of baggage claim area following signs to Rental Car Center Shuttle. The O'Hare Intl Airport shuttle will pick you up at the following stops: Terminal 1 Door 1G, Terminal 2 Door 2E, Terminal 3 Door 3G and for International flights Terminal 5 Door 5B all on the furthermost island from the baggage claim sliding doors. Take the bus to the Rental Car Center and once you get dropped off there call us at (847) 671-4000 to request a pick up. Our Routes Car Rental shuttle will pick you up outside of Door #3 at the Rental Car Center.

Return to the Store, Car Park or Key Box & After Hours Return

Please return the vehicle to the store and the free shuttle van will take you to the airport.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -19:00
08:00 -19:00
08:00 -19:00
08:00 -19:00
08:00 -19:00
08:00 -19:00
08:00 -19:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD 500-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master, AMEX

Visa Master AMEX

DinersClub,JCB,Discover are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 25 years old with charge of USD 27 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Domestic License + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

NO LEARNER PERMITS OR PHOTO COPIES OF DRIVING LICENSE ARE ACCEPTED.

For local renters, you need to bring:

Driving License issued in United States

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
USD 6.99/day
Additional driver fee
Additional driver fee
Note that all drivers must provide their valid documentation.
USD 13.99/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
USD 10.99/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
To be confirmed
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
USD 10.99/day

Cross Border

Must-not:

Taking rental cars to following countries is not allowed:
Canada, Mexico

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 2000 for Opel Astra,Nissan March,Peugeot 308,Mazda 3 4 Door,Kia Forte,

USD 3000 for Nissan X-trail,Ni Navara Bva 190 Dble Cab Tekna +-diesel,Bmw X5 Aut.,

USD 3500 for Volvo Xc60 Premium,Chrysler Town Country,

USD 2000-3500 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.1 mi from Chicago O`Hare Airport

13.1 mi from Chicago Midway Airport

19.2 mi from DuPage Airport

Railway Stations

14.1 mi from Millennium Station

Hotels

9.2 mi from Stan Mansion Suite

10.9 mi from IHSP Chicago Inn At Damen CTA

10.9 mi from Urban Holiday Lofts

Other Landmarks

13.6 mi from Willis Tower

13.8 mi from Water Tower Chicago

13.9 mi from 360 Chicago

FIND ME A CHEAP RENTAL
Map view of Routes Store Location
coordinates: 41.94891 -87.88397

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.4 / 10 Very Good

  • Vehicle condition: 8.9
  • Vehicle cleanliness: 8.8
  • Spaciousness: 9.1
  • Counter staff: 7.9
  • Pick-up location: 7.3
  • Drop-off location: 8.6
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • G.Sheldon

    Chicago

    9.6 /10 Excellent

    Reviewed: April 4, 2020

    Like: Everything from start to finish was very efficient.
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  • V.JOHN

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Like: Didn't have to wait too long for the ride at the airport. The staff was very proficient and did not upsell anything. I had a great experience. Will choose them again.
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  • CarrieJH

    Chicago

    8.6 /10 Very Good

    Reviewed: April 4, 2020

    Like: Great Jeep for a very reasonable price. Staff was all very nice.
    Dislike: Make sure to read the terms and conditions of the rental - I have never experienced a company that, no matter if your plane was delayed and you paid in full, would release your reserved vehicle and charge you full price if you were more than 2 hours late. You can avoid this by calling and letting them know but we were stuck on the tarmac with horrible cell phone reception so we couldn't call. Luckily, we made it with 10 minutes to spare but still they said that there is no flexibility with that policy and that seems crazy. I paid beforehand so that vehicle should be waiting for me no matter how late my pick-up is.
    Read More >
  • D.CRUZ

    Chicago

    9.8 /10 Excellent

    Reviewed: April 4, 2020

    Like: The car I ordered was available
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  • H.Gillis

    Chicago

    8.8 /10 Very Good

    Reviewed: April 4, 2020

    Like: The experience from Routes was overall good and a good value. We def enjoyed popping the top on our Wrangler rental.
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  • F.kamaledd

    Chicago

    9.8 /10 Excellent

    Reviewed: April 4, 2020

    Like: Good service, good car choices, and excellent price.
    Dislike: Pick up from airport took lo ge than usual. Shuttle buses of other car rentals are more frequent
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  • T.orourkel

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Like: clean fast, car was ready when i pulled in, my check out was fast and nice thx
    Dislike: nothing they where great
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  • P.Griffin

    Chicago

    8.8 /10 Very Good

    Reviewed: April 4, 2020

    Like: Price
    Dislike: I didn’t get the car that I wonted.
    Read More >
  • G.Dodge

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Like: I got an excellent price for my rental vehicle, and they upgraded me for free. It was awesome
    Dislike: There were a few things that I did not know when I rented the vehicle that I would need to show proof of, so making the customer aware of that would be appropriate
    Read More >
  • M.Shaban

    Chicago

    9.8 /10 Excellent

    Reviewed: April 4, 2020

    Like: Free upgrade
    Read More >
  • K.MARCHMAN

    Chicago

    9.8 /10 Excellent

    Reviewed: April 4, 2020

    Like: aLL the way around it was a good experience
    Dislike: ?
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  • J.Ziemba

    Chicago

    8.2 /10 Very Good

    Reviewed: April 4, 2020

    Like: The value for the price was excellent
    Dislike: The company only offered Jeep Sahara vehicle which have poor sight lines, no backup cameras and are unwieldy in a city like Chicago
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  • C.Sellers

    Chicago

    9.4 /10 Excellent

    Reviewed: April 4, 2020

    Like: Quick pickup after and before my flights; friendly transfer drivers and counter staff, fun car (jeep!)
    Read More >
  • L.Ford

    Chicago

    7.7 /10 Good

    Reviewed: April 4, 2020

    I was up graded to a Sarah jeep. I got 30 mile away and could no longer keep the jeep on the road. The front end had a problem. Even over the smallest bump it would shake uncontrollably. I called the office and was told they could not bring me another car. I should drive back slowly with my hazard lights on. I did what I was told, however I did not feel safe. I was given a car to replace the jeep. this company dose not check out there cars before they defend them. I know this for a fact. I brought back my car and it was immediately resented while I was waiting for the shuttle bus.
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  • j.christopher

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    yes employees all great ease of renting very good
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  • P.Li

    Chicago

    4.3 /10 Average

    Reviewed: April 4, 2020

    Many thing need to improve ❗️
    Read More >
  • Anonymous

    Chicago

    2 /10 Poor

    Reviewed: April 4, 2020

    no. it's an old broken down vehicle that was dirty and full of snow that took forever to get and forever to return. Sucked!
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  • C.Pitter

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    Staff is polite and respectful. Although, I could see that the staff was buzy, they kept a smile. They worked as a team. Good job on the staff
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  • R.Corder

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    Routes is off-site and not in the new car rental building at ORD. It was not difficult to get to, but required a second van trip. Person behind the counter seemed anxious to leave and not very friendly, but the process was smooth and efficient. A Jeep Wrangler was substituted for the Rogue. It is very boxy and not fun to drive as it was very windy. When we got the car, no one volunteered to go over the controls and features. However, when asked, one outside worker did a pretty good job of showing them. It is easier to get in and out of Routes than it is the car rental building at ORD.
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  • L.Isoe

    Chicago

    9.3 /10 Excellent

    Reviewed: April 4, 2020

    They were busy when I picked up my car and yes I had to wait 30 minutes
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  • E.Whittle

    Chicago

    7.3 /10 Good

    Reviewed: April 4, 2020

    I would have to begin EVERY day with stopping for air for one tire. By the end of each day the same tire was flat again. I called to extend my rental, yhr first lady was busy and said she would call me back but she didnt. I called again an hour later anf the second make promises that the price was the same and everything was set. The next day a man calls me and said the car was due nack yesterday and now I have to pay $3 a day extra for thr extension fee.
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  • Anonymous

    Chicago

    6.7 /10 Average

    Reviewed: April 4, 2020

    Stuff was not professional at all. You do not talk about you personal stuff with other workers while taking care of the client. This place is so over stocked with cars (they rent and provide parking for the airport)you can barely get out with your rental. I had to call twice just to make sure I will have the car that I wanted. Price was the only thing that kept me from saying anything.
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  • Y.Ng

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    More polite counter staff would make a big difference.
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  • Anonymous

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    Overall experience exceeded my expectations. Only issue was the ~40 minute wait for the shuttle bus from the car rental center at O’Hare. Returning the care was very quick and easy thanks to a guy not working behind the counter, otherwise I would have been waiting in line for probably 20-30 minutes.
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  • J.Barber

    Chicago

    7.7 /10 Good

    Reviewed: April 4, 2020

    They were cool in the fact they gave us a Jeep even though we had booked a Kia.
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  • S.Alvi

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    Every thing was great
    Read More >
  • Anonymous

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Routes was great!
    Read More >
  • Anonymous

    Chicago

    4 /10 Average

    Reviewed: April 4, 2020

    I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.
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  • D.King

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    The shuttle told awhile for pick up. And it took a while to pick up my rental car due to low staff
    Read More >
  • Anonymous

    Chicago

    6.7 /10 Average

    Reviewed: April 4, 2020

    The drop off was not as streamlined as other companies. Waiting in a long line of people just parking their cars, picking up rentals... workers not very friendly. The hassle of taking 2 shuttles with kids and 8 bags to collect rental vehicle in first place means I’ll prolly just use another company in future.
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  • m.soroka

    Chicago

    5.7 /10 Average

    Reviewed: April 4, 2020

    It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.
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  • W.Knerr

    Chicago

    6 /10 Average

    Reviewed: April 4, 2020

    The process to pick it up was terrible nobody new anything I had to call several times, then coming back they told me 15 minutes for a shuttle I way 45 minutes plus.
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  • AlexF

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    Routes offered the cheapest option to rent in the O'hare area. There was a shuttle that went from the rental car area to Routes itself. Be prepared for the additional 10-15 minute wait. Once everyone who was on the shuttle gets to Routes, the line takes a while to die down. It took me about 20 minutes to get to the counter once I arrived. They also charged $400 as a security deposit which I was not aware of at the time. Besides the wait, I would still use Routes for business car rental for the price and availability.
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  • P.Stathopoulos

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    The vehicle delivered was no comparison to what I wanted - They pushed an off the road jeep on us that we drove just down the block and it was the most horrible ride..We turned right around and they put us in a Kia Forte which was a lot better. It drove great and got good gas mileage
    Read More >
  • Diogo

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    It was easy to pick up the car. Car was brand new. No schemes nor the staff tried to sell anything else from what I've reserved. I wen full insured with easyrentcars and had no issues at all.
    Read More >
  • Anonymous

    Chicago

    5.3 /10 Average

    Reviewed: April 4, 2020

    Rental place took forever to get to, took a long time once there, staff was NOT customer service oriented and car didn’t have working A/C! Will never used them again.
    Read More >
  • Anonymous

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    The whole third party booking was a bit confusing. Instructions for pickup were not real clear. Routes definitely pushes add ons, insurance, i-pass, etc.
    Read More >
  • E.Gonzalez

    Chicago

    9.3 /10 Excellent

    Reviewed: April 4, 2020

    great service, very fast, got an upgraded car . Very happy
    Read More >
  • T.Haupt

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    Ended up with a Jeep Wrangler Sahara. Only other choice was a Dodge Durango. We preferred to have a smaller vehicle for better gas mileage. The Jeep was “cool”, but buffeted a lot in the wind on the freeway. And it only got 19 mpg. Routes did compensate us with a half tank of free gas, as we complained and requested such upon accepting the car.
    Read More >
  • K.Tucci

    Chicago

    9.3 /10 Excellent

    Reviewed: April 4, 2020

    They upgraded our car to a Jeep Wrangler. It was great!
    Read More >
  • Anonymous

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    A bit upset that we didn't get the car we booked or anything close to it. I needed a car with a secure trunk that locks so that we can store our luggage in there without worrying about someone breaking the window to steal our items.
    Read More >
  • M.D.

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    Free upgrade to Jeep Wrangler. Nice!
    Read More >
  • reachglen

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    This location seems totally unprofessional and unorganized. There are cars everywhere. It also is an airport parking location for paid customers. Be prepared to spend some time here and also unlike the other major car rentals, this drop off requires you to stand in the line again to return a vehicle.
    Read More >
  • Archer

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    The car I received was fantastic - new, clean, comfortable, well equipped and in great condition. Exactly what was required and at a fantastic rate.
    Read More >
  • D.Foy

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Picked up 12:30 am after flight delays and staff was still there from airport to location and I was driving away in 30 minutes
    Read More >
  • O.Ajibola

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    The car was ok much bigger engine that I expected The staff were ok
    Read More >
  • Lex Estoya

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    Car safety like collision sensor needs servicing as indicated in the dashboard otherwise its excellent experience and driving performance.
    Read More >
  • D.Speirs

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    all went well & car was fab
    Read More >
  • UNHAPPY EX-CUSTOMER

    Chicago

    2.7 /10 Poor

    Reviewed: April 4, 2020

    THE STAFF LACKED TRAINING IN ALL ASPECTS OF AUTO RENTAL AND CUSTOMER SERVICE. IT WAS OBVIOUS THEY HATED THEIR JOBS AND CUSTOMERS.
    Read More >
  • Anonymous

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    Maybe tell people they need to take multiple shuttles to get to the damn place. Or send the shuttle straight to the airport.
    Read More >
  • Anonymous

    Chicago

    7.3 /10 Good

    Reviewed: April 4, 2020

    The staff was terrible. Only two people and their focus was on the phone, not the people in front of them.
    Read More >
  • H.Poon

    Chicago

    4.3 /10 Average

    Reviewed: April 4, 2020

    Very bad! The car I pick up the fuel are not full and I needed to return as the fuel I pick up. But no one can fill the fuel as you needed but only full fuel. So the only way you do is only fuel up more. So they can earn such money. I hate ROUTES.
    Read More >
  • Anonymous

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    Booked a small car and got an unwelcome behemoth gas guzzler
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  • Nick

    Chicago

    7.7 /10 Good

    Reviewed: April 4, 2020

    Routes will charge you less during booking but will recoup their charges by having to book a mandatory liability insurance. When other rental companies will include all necessity mandatory requirement all inclusive during booking.
    Read More >
  • Anonymous

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    the vehicle though a 2019 made some noise. Other than that it was ok
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  • Mohammad Siddiqui

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    Yes, I wish I could have the same deal and experience for my immediate trip.
    Read More >
  • B.Sharma

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    Exceeded our expectations. Large size, totally comfortable. Enjoyed
    Read More >
  • S.Kobrosly

    Chicago

    2 /10 Poor

    Reviewed: April 4, 2020

    Three people including myself were all told the car they rented wasn't available and were given larger gas guzzlers or told after waiting an hour that they could return to the airport and find another service. It is not a shuttle away from the airport, but multiple shuttles away which is deceiving and complete BS.
    Read More >
  • Anonymous

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Beautiful
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  • D.Le Fevre

    Chicago

    7.7 /10 Good

    Reviewed: April 4, 2020

    I wanted the car I rented, an economy car. I did not want an SUV. I doubt that I would rent from Routes again. Although I rented for a reasonable price, the add ons for insurance, some of which I did not really need, I found very irritating.
    Read More >
  • P.Burke

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    Good car good service no issues
    Read More >
  • Anonymous

    Chicago

    7.3 /10 Good

    Reviewed: April 4, 2020

    Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.
    Read More >
  • Anonymous

    Chicago

    7.3 /10 Good

    Reviewed: April 4, 2020

    I had booked the seven-passenger van. Then I told my group to use your company for rentals. When I got to the pick-up location. Your staff said We have a 7 passenger Tacoma only. We needed space for luggage. After 30 minutes of wait, she brought the van. My group had cars reserved both got Jeep wranglers.
    Read More >
  • W.Galinada

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    Car rental pick-up instructions should be provided in more details in the reservation email confirmation.
    Read More >
  • L.Reeves

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    Great rate and car
    Read More >
  • M.Bingham

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    Car was great
    Read More >
  • D.Hawthorne

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    The customer service was awful. They were cheaper than competitors, but you get what you pay for and I find that disturbing.
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  • R.Asbury

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Great people very helpful and polite from pick up to drop off great service.
    Read More >
  • J.Zolot

    Chicago

    7.7 /10 Good

    Reviewed: April 4, 2020

    I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.
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  • M.Walsh

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Excellent
    Read More >
  • Anonymous

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    The car size I reserved was not available and I had no choice but to be "upgraded " to a much larger vehicle. It was extremely difficult for my 86 year old mother to get in and out of the larger vehicle that I didn't want in the first place. Also the vehicle only had 1/2 a tank of gas. And when I called to determine if I should bring it back with 1/2 a tank I was told to look at the contract which showed a full tank, so I was cheated out of 40 dollars in gas. I told the drop off employee who tried but couldn't refund the 40 dollars because the rental was prepaid. I pretty irritated about that. Also was told that every toll booth I paid cash had to be documented with time an date and amount paid so I could prove I paid the tolls in case the rental company tried to charge me for skipping tolls because I didn't buy their over priced Eazy pass.
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  • v.rodriguez

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    Car was great, shuttle driver to routes was pleasant. Getting the car was busy but guy helping us was great. Returning the car was busy, and lady at the counter was very rude to everyone. Lacked customer service skills.
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  • D.Sears

    Chicago

    9.3 /10 Excellent

    Reviewed: April 4, 2020

    Arrived around 7:00PM on a Saturday. The gentleman at the counter was very friendly and helpful, but kept getting distracted by phone calls because he was the only one at the counter. When we finished our check-in, he ran all the way through the lot to pull our car up. I could tell that he felt badly that it took so long - not his fault. Excellent service on his part.
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  • J.Appelgren

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    Great price! Car was not as clean as it should have been on the inside and was released to me on pick up with 1/4 tank of fuel. Easy to dismiss this as price was great.
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  • J.Beazley

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    I would say I was pleasantly surprised with my car, the cleanliness, and the Dodge Durango was an upgrade over the Nissan Rogue I was expecting . I will definitely use Routes again and tell my friends and family !!
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  • A.Collier

    Chicago

    7.7 /10 Good

    Reviewed: April 4, 2020

    I knew pretty much what I would get and that is what we got. The price was over $200 cheaper than any other company. I knew it was off site and I knew I would need proof of insurance so picking up the vehicle went smoothly. The car was not very clean and was a very base model. The lady at pick up was kind of rude. They said we had to return the car vacuumed out, which I wasn't told at the beginning, but the manager waived that so it all worked out fine in the end. I would use them again for the amount we saved since that was our top priority.
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  • Anonymous

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    Routes counter service staff were great. At O'Hare, you have to take a shuttle to the new car rental facility and then you have to take another shuttle to Routes. It took them a long time to track down a minivan for us to rent. And, when the car arrived, it was soaking wet like it had just come out of the carwash. It was clean inside other than something was all over the interior ceiling and the antenna was missing on the van so we couldn't pick up very many radio stations. Overall, I would rent from Routes again because it was so much cheaper than the more well known car rental companies.
    Read More >
  • Anonymous

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    It was not immediately known that the pickup counter was away from the other airport car pickups which elongated our pickup experience. It was also not known that a 3rd party insurance would be required and costing us more money.
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  • i.gorur

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Perfect, Congrulations. Best Rgds,
    Read More >
  • D.Hesselbarth

    Chicago

    7.3 /10 Good

    Reviewed: April 4, 2020

    Either their phones were malfunctioning or staff weren't answering, but I waited 45 minutes to be picked up at the airport. Not a good start. Once at their site, things were ok. Car fine. Staff maybe assumed I knew the "ropes" more than I did. I had to ask questions. It all worked. Price was amazing.
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  • Anonymous

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    everything went smooth and the car was clean as a pin great experience no problems
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  • ChicagoToDoorCo

    Chicago

    7 /10 Good

    Reviewed: April 4, 2020

    Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.
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  • D.White

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    I accepted the offer of a jeep and didn't realize how rough the suspension was. No fault of the staff, maybe a friendly warning would have been helpful.
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  • Anonymous

    Chicago

    6.7 /10 Average

    Reviewed: April 4, 2020

    Routes is rather remote from the airport, apart from the rental center where other vendors are. They are a bare bones operation and the first rental company I've encountered that required my insurance policy number in order to rent the car. Service at the counter was incredibly substandard compared to competitors. Fortunately, the car was in ok condition and I didn't run into any problems.
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  • Anonymous

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    Shuttle experience was a bit challenging, but overall Routes was awesome
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  • A.Paterson

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    I will be using your web site again and would definitely use Routes again.
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  • Anonymous

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    Two things, it would have been helpful to know the shuttle to "routes" from the O'hare shuttle terminal said routes. we missed one since it said routes and not easy rents cars. Secondly tell folks to make sure to bring their car insurance info. the turn in sucked, you just want to be done and get to your plane, and we had to wait in line again.. for awhile.
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  • SuperPogi

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    The Durango is awesome, the specs seems like driving a high end cars...the gas was expensive but it is a SUV so... it would be nice if there's a dropoff at Midway airport... so pretty much it's worth the money...
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  • R.Nambiar

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Everything was good. Great experience
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  • G.Dooley

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    Awesome experience fair exceeded my expectations. Will use them again given the opportunity. Don’t forget to bring you proof of insurance with you at checkin.
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  • S.Webb

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    More counter staff at pick up and more regular airport shuttle at airport
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  • S.R

    Chicago

    9.3 /10 Excellent

    Reviewed: April 4, 2020

    Saw a bunch of negative feedback so was worried but the process was easy and quick. Showed them my ID and insurance card and just waited for my car. I had a 2019 Durango and it was clean and in great condition
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  • J.Ryan

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    Vehicle was fine. However, the information for getting the shuttle bus from the airport to the pick up point was sparse and led to a delay. The information about shuttle service to the drop off was not detailed enough.
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  • K.Gonzales

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Exceeding expectations all the way! Great customer service, considerate, patient and very professional!
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  • Anonymous

    Chicago

    7.3 /10 Good

    Reviewed: April 4, 2020

    Penalty for the gas (half tank instead of 3/4) was very high
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  • Anonymous

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    Routes not on main car rental location where most other car rentals are from airport so you need wait for their shuttle to go get you after you call that takes kinda long time to arrive...was like 30 minutes. Process of getting car was fast , got car I wanted to get in good shape, staff was helpfull with finding damages on car so they dont try to trick you. When I was driving piece of plastic on doors fell off, I didnt do anything to damage car was clearly manufacturer thing , googled piece of plastic was about 30 USD (new) but when I was dropping off car I had to pay 500 USD ,even tho I paid 500 USD already at beggining and gonna get rest back after repair for damages I didnt cause or couldnt prevent. Hope repair wont be overpriced becouse I know you just clean it and put there piece of plastic ,I know becouse I work in Škoda and I know how those being put on (we use screws tho so this cant happen , here was just glue).
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  • M.Fuqua

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    Got wrong information when called for assistance to get to shuttle. Very frustrated with with this experience & altitude of people answering phone. We walked b ack & forth 2 times carrying heavy luggage. O`hare us in transition. We should have been notified prior to day of pick up of changes & given direction.
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  • S.Berger

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    It has been an excellent experience. Well above the expectations. My wife and I were both very pleased with the car. Our children loved it.
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  • Papi

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    Easy process. They tried to give me a different type of vehicle saying they did not have any available but then found keys to the type i had requested originally. The vehicle was missing an antenna and the interior roof was dirty. The staff was fast and ready to help.
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  • T.Chaudhry

    Chicago

    3 /10 Poor

    Reviewed: April 4, 2020

    Nope, very rude staff,took forever.Try to rip you off and lied to you about existing damage to the car.Will never rent from routes again and tell family and friends, never rent because they are cheaters.
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  • T.Beyer

    Chicago

    6.3 /10 Average

    Reviewed: April 4, 2020

    I rented a Dodge Grand Caravan, and they told me they did not have one. That made a problem with 4 adults, 4 golf travel bags, and 4 large suitcases for an 18 day trip. The Dodge Durango was not an even swap, we were squashed the entire time. They did give me the 2nd driver free of charge per my request to them for the obvious inconvenience. I would have appreciated a heads up before arrival so we could make other arrangements and not find out on arriving at 9:30 pm.... The airport shuttle to the Car rental place went smooth, but the Shuttle the rental car center to routes was over an hour wait... there was a young family waiting next to us and with their little kids and the late hour, this was horrible. especially when it is only an eight minute drive from the airport itself!! I could tell this was going to be the same problem when I returned the vehicle, so I just got an Uber and avoided the whole aggravation. Also on return of vehicle, there wasn't any signage on procedure, and it was very different then any other rental care company I have ever used. The price was great, the desk staff were very professional to deal with even with the inconvenience of downgrading the vehicle we needed, but the shuttle service set up is HORRIBLE and needs attention!!
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  • T.Glasgow

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    Staff was courteous
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  • Anonymous

    Chicago

    7 /10 Good

    Reviewed: April 4, 2020

    We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars. The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet. Shuttle was quick and easy.
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  • R.Kontra

    Chicago

    7 /10 Good

    Reviewed: April 4, 2020

    Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.
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  • Justin Purbeck

    Chicago

    7.3 /10 Good

    Reviewed: April 4, 2020

    The car that I reserved and called to confirm about was not available. I got a nicely equipped Nissan Rogue, but what I really needed was the fuel efficiency and convenience of a sedan.
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  • Kevin C

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    I was very pleasantly surprised with Routes. After reading some of the reviews, I confess having had some concerns but I found the whole process to be a very good and easy one. My checkout clerk did an exceptional job and was overbearing with requirements like I had expected. The check-in process was also very easy. The only challenge is that two rental shuttles are necessary to get there- but I was not in a hurry, so this was not a problem.
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  • R.HARTUNG

    Chicago

    6.7 /10 Average

    Reviewed: April 4, 2020

    Slow going at the desk
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  • M.Miscicka

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    It was fun to drive this car!
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  • R.Pandey

    Chicago

    7.3 /10 Good

    Reviewed: April 4, 2020

    staff was slow
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  • P.Farrell

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    They were professional and courtesy
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  • Anonymous

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    The customers are traveling and need the aide of automatic doors when handling luggage.
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  • H.Soewardiman

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    The counter staff are very friendly and helpful. The transactions went quick and smoothly. Shuttle van bring us to the location which is nice because outside the craziness of the ORD airport.
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  • J.McKerron

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    The staff were friendly and quick. It’s a 20 minute ride from the airport to get to the pick up. The car we had was damaged on the front bumper, the interior of the car was immaculate
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  • Anonymous

    Chicago

    5.3 /10 Average

    Reviewed: April 4, 2020

    Car interior was not clean, took forever to get car. Used routes before and they are usually good. Don’t know what was going on this time
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  • Philippe

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Tres bien mais plus loin que les autres loueurs, il fau prendre deux navettes à l'aller et u ne seule au retour. L'attente etait un petit peu plus longue que la moyenne habituelle. Le retour a été plus rapide, cependant nous avons été surpris de nous voir reclamer un tip par le chauffeur de la navette, tres inhabituel et malpoli!
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  • F.Ji

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    The counter agents were so friendly, they helped me upgrade the vehicle so all my bags can fit in. I am super satisfied with this rental.
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  • Anonymous

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.
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  • M.Przybylek

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    Great value, and I'll probably use Routes again in a few years. But the drop off process must be streamlined: There was a guy to check the mileage/status of the vehicle, but with Enterprise when I give him the keys and sign a slip that he can print mobile, then I'm done. 3 minutes. Instead I had to wait in line for 40 minutes to talk with a very frustrating and loud woman, who contradicted what her boss had just told me to do (which was, to get in her line). Then she left for 15 minutes. Her boss, or maybe it was another person at the counter, helped me and another lady with the drop off process. She missed her flight, I almost missed mine. If I knew it was a 30-60 minute process, I would have planned accordingly.
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  • M.Morris

    Chicago

    9.3 /10 Excellent

    Reviewed: April 4, 2020

    Went great for everything
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  • D.NORMAN

    Chicago

    5.7 /10 Average

    Reviewed: April 4, 2020

    Should have been told in the email that outlined process that there would be a van, that it was offsite. No one we asked at the O’Hare car rental area recognized the co from email. Lost a lot of time trying to figure it out.
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  • CY

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    Picking up the car was quick and easy and the staff was polite and helpful. We got upgraded from a Corolla to a Durango, and for the price, it couldn't be beat, even if getting there was a bit of a trek. The car was very clean. Dropping off was a whole other story... There were a lot of people, and everyone had to go inside to turn in keys and sign off on the rental. Everyone (pick-ups and returns and people who had parked their personal car there) was in the same line (which created a very long line) and they seemed understaffed to handle that. It was disorganized and inefficient. One woman was working with a couple and she seemed very angry/annoyed and kept walking away and going to the back without saying anything to them. Most of the staff appeared or acted unhappy to downright rude. That being said, at some point, someone separated all the people picking up personal cards and helped them, then helped all the people returning cars and it went much faster. The shuttle driver was very kind and polite and being taken directly to the airport after the return was helpful.
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  • Anonymous

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    I loved being able to have a car this tie around on my trip visiting family. The staff was friendly and helpful. I will definitely use this company again when I come to Chicago!!
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  • G.Minzer

    Chicago

    5.7 /10 Average

    Reviewed: April 4, 2020

    We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.
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  • VeeRu Motamarri

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Best rental I have ever been to.
    Read More >
  • Anonymous

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    Not enough counter help. Wait too long for transportation to the rental car facility. Gas cap cover broken.
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  • B.ORAHAM

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Everything was excellent
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  • B.ORAHAM

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Everything was excellent
    Read More >
  • K.Chan

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    So far so good.
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  • M.Rundle

    Chicago

    9.3 /10 Excellent

    Reviewed: April 4, 2020

    Although I ordered a 4 door car, the desk staff upgraded me to a nicer SUV for free when they saw the luggage my group had brought, which was very much appreciated. They answered the phone quickly when I needed to speak to them and the instructions on pick up / drop off were precise.
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  • R.Powell Moon

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    The booking was very easy, the location is a bus ride from the airport, the staff was excellent, and the experience was awesome! Thank You!
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  • Anonymous

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    the car exceeded my spectations, it was a Sahara Jeep Hybrid, the best thing I ever tried, we need to change all gas vehicles to electric or hybrid, I dont spend too much money and drive a lot!
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  • Osapo

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    いわゆるレンタカー会社集まったビルとは別のところにあるのが、少々わかりづらかった。でも車はいい状態だし、スタッフも良好。空港へのシャトルが多少時間かかるので、余裕を持っての利用を。
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  • Aleks

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    Since during my trip has been snow and winter conditions on the road I missed in the car equipment for cleaning the windows from ice and snow and winter tires too.
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  • D.Misch

    Chicago

    8.7 /10 Very Good

    Reviewed: April 4, 2020

    Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved! Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.
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  • M.Graff

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    My girlfriend and I were traveling together but staying at different locations. We came in on the same flight and were leaving on the same flight. For some reason when booking my car my pickup was later and my return was much earlier. When I was telling this to the wonderful woman at the counter she went to the trouble to look at my reservations and was able to switch to the same times as my girlfriend's times at no extra cost and there was even a car ready for me right then and there. She didn't have to do that. She could have let me sit there until my time. Thank you, thank you, thank you.
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  • Anonymous

    Chicago

    9.3 /10 Excellent

    Reviewed: April 4, 2020

    Staff is really helpful. They upgrade me and help me in a difficult moment
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  • s.Cirillo

    Chicago

    6.7 /10 Average

    Reviewed: April 4, 2020

    My husband has leg problems. Routes uses a small van and is quite high. He had difficulty getting on and off vehicle. I waited in line nearly 45 minutes to get the rental
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  • D.Cermak

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Left my phone in the vehicle. Staff brought it to me post haste before I realized I forgot got it.
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  • A.Schneider

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Excellent value ! Excellent service!
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  • M.Pitt

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    Would be good to give time estimate to reach the Routes desk, it took me about 30 minutes to find the place.
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  • T.Lee

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    It took long time to reach the office. Non stop shuttle needed...btween Airport and rent office...
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  • p.linney

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,
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  • T.King

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Everything was excellent
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  • hjmaddox

    Chicago

    9.3 /10 Excellent

    Reviewed: April 4, 2020

    Nice car - especially for the price
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  • F.DUSHIME

    Schiller Park

    10 /10 Excellent

    Reviewed: April 4, 2020

    Like: Had a great trip, we had a Wrangler, super comfy ride, enjoyed travelling From Chicago and Indiana and back. We had so much fun!
    Dislike: I have no complaints, everything worked as I expected.
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  • Anonymous

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    Rental fee is way cheaper than others, but car condition is as good as others or better. Accessing pickup location from the airport is a bit tricky. You need to take airport shuttle to Rental hub, and then call Routes office for another shuttle to the pickup location. It takes easily over 30 min. It is still worth taking time for pickup because the deal is so good. Also direct shuttle service from the dropoff location to the airport is provided after returning a car.
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  • M. Rahman

    Chicago

    8.3 /10 Very Good

    Reviewed: April 4, 2020

    Difficulty in finding the location. Had to change 2 shuttles.
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  • Anonymous

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    The shuttle pick-up location is slightly different from what is stated in the print out. They print out says 'Door 3' when it should be 'Station/Pillar 3'. Otherwise everything was awesome!
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  • Anonymous

    Chicago

    5.7 /10 Average

    Reviewed: April 4, 2020

    only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.
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  • Farimaki

    Chicago

    7.7 /10 Good

    Reviewed: April 4, 2020

    They gave me a Nissan Rogue, not the economy car I had requested. I prefer more gas efficient cars. Otherwise, the pickup was fine. The return was not: I arrived at the Routes car return at 12:30 pm on Saturday June 1, in plenty of time to return the car and get to the airport for my 2 pm flight. The moment I arrived, a Routes employee who later told me her name was Maria Sanchez, came out to check the car for damage and get the mileage. She did not mention how often the shuttles leave or when the next one would leave, so I took my time gathering my belongings and collecting the trash I had accumulated on my trip, and waited patiently behind another customer who was checking out. After I finished signing the paperwork, I asked when the shuttle to the airport left and Maria told me it had just departed 30 seconds ago. I asked when the next one would be and she said “15-20 minutes.” I asked her why she hadn’t told me that it was about to leave and she said that I took my time getting my stuff out of the car. I asked why she hadn’t asked the driver to wait 30 seconds since I was clearly about to leave. She said she couldn’t control him. A few minutes later, I heard her answer the phone and tell another customer that she would ask the driver to loop around and come back to pick him up. I asked her about this and she ignored me. I doubt her name really is Maria Sanchez...but she's pictured below.
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  • Anonymous

    Chicago

    7.3 /10 Good

    Reviewed: April 4, 2020

    Car was about what I expected. Difficult to find place. They will put a 400$ hold on a 20$ rental on your credit card, simply bc they are a smaller company. It would be nice to know ahead of time bc they return it in “3-5” business days. It’s been 3 and I don’t have it back, which makes me nervous. In hindsight, would rent from bigger companies in the future - less hassle.
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  • J.Davis

    Chicago

    8 /10 Very Good

    Reviewed: April 4, 2020

    The mileage and gas usage of the car was awesome. It was not what I expected but definitely a perk. The person who originally helped me did a good job. The person who helped me upon return was unprofessional and sort of rude.
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  • B.Callahan

    Chicago

    9.8 /10 Excellent

    Reviewed: April 4, 2020

    Like: Price, vehicle and the service representative, Patrick.
    Dislike: Nothing.
    Read More >
  • A.Nonymous

    Chicago

    7.7 /10 Good

    Reviewed: April 4, 2020

    This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for. The counter representative was no help.
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  • K.Lux

    Chicago

    6.7 /10 Average

    Reviewed: April 4, 2020

    Car pick up was problematic: Firstly, it wasn't at the airport with the other car rental companies which meant it took much longer to get on the road. Secondly, the person dealing with the booking had no idea about my booking, despite me giving the reservation copy to her which she said she didn't need...a booking which I had made 5 months earlier, and she tried to give me a Jeep when I had booked a Nissan Rogue or equivalent. I refused the Jeep and then her colleague said, "Oh we just had a Rogue come in"...magically. This person was also quite rude. Additionally, the car tires were low and within an hour the warning light came on. This is unacceptable since you have to pay for air refills in the States. However, the person handling the return was excellent and efficient and friendly.
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  • C.Jacobson

    Chicago

    9.7 /10 Excellent

    Reviewed: April 4, 2020

    the car was almost new and was just out of the car wash. The attendant found a damaged antenna that we did not see and pointed it out. Efficient and professional service.
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  • Anonymous

    Chicago

    9 /10 Excellent

    Reviewed: April 4, 2020

    Car was great, fast service, but the customer service at the pickup lacked friendliness and warmth. Appreciate not being upsold.
    Read More >
  • J.Nicks

    Chicago

    9.3 /10 Excellent

    Reviewed: April 4, 2020

    Desk agent upgraded our vehicle at no extra cost.
    Read More >
  • E.S.

    Chicago

    10 /10 Excellent

    Reviewed: April 4, 2020

    Explain gps and basics of the car
    Read More >
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