CANCUN CAR RENTAL REVIEWS

Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.

They never answered us when we arrived so we couldn't get a car when we arrived. We had to pay for a taxi and our 5 day trip to Mexico was ruined

Counter at airport.

Quick and Easy.

Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.

Quick and easy.

El vehículo estaba bien.

Muy bien en todo

We waited a very long time to get our car and the car was in bad conditions and dirty.

There is a new section of Hell that recently opened up for the staff of MEX.

The staff were really helpful and super friendly

Booking was easy and fast!

Me cobraron obligadamente un seguro que yo llevaba de Chile. Recurrí a QEEQ pero no me solucionaron el problema

I had to wait 1.5 hours to pickup the car. There was only one person ahead of me in line. They did not have my rental at pickup time. They told me to come back in 4 hours. They told me to call customer service and it was closed. I could not get a refund. After waiting an hour, they said they had a car. The sales rep at the counter, did the hard sell for every possible additional coverage. They want you to sign everything before they show you a copy of anything.

El auto era lo contratado, en el proceso de check in el tipo del mostrador insistía en cobrarme un impuesto adicional, a pesar que el voucher decía que los impuestos estaban incluidos, finalmente me los quito y no pague nada más. El auto venia con golpes leves en la parte exterior, la vía del costado derecho desprendida y me lo entregaron con 3/4 del tanque. Asi que tome fotos. Mi sorpresa es que al salir el sistema de ellos toma fotos y me las envió, por lo que me quedé tranquilo de no esperar sorpresas a la entrega. Al devolverlo, lo di con tanque lleno y el proceso fue muy rápido. Lo del tanque me pareció una mala práctica de parte de ellos. Es importante leer bien lo que alquilas. El mensaje es: "si te dejas se aprovechan".

Muy fácil.

No me gusto que rente el coche y me cobraron un seguro extra igual de precio que la renta del coche Y prepague la gasolina y me cobraron como si fuera una suburban Sentí que me robaron, y me molesto que te retienen 20,000 pesos por cualquier cosa

QEEQ bien Pero me gusto más rentar el coche en LA ahi lo que me dijeron que era eso pague y ya Acá me salieron con sorpresas

Something wrong With the tire it was not safe at all

It was very unclear what was required to waive their expensive insurance. I had a letter from my bank, but apparently it needed to list an insurer that was on a specific list with Europcar. That list isn't clear on their website and we were forced to pay more than twice what we signed up for in order to rent the vehicle.

Muy bueno el servicio pero si deberían ser más claros en los temas de seguros y depósitos

Ninguno

El auto desde mi punto de vista ya no debería estar a disposición de renta

Al llegar nos realizaron un cobro adicional el cual no se indico al momento de la reserva

Quick excellent service

Easy booking platform, better price I have gotten very satisfied

El carro se nos dañó (no encendía) 2 veces por batería, eso nos estresó bastante y nos retrasó los planes de las vacaciones y es algo prevenible de solo mantenimiento. Deben ser mas cuidadosos con ese tema

They where amazing. Really fair safe and fast. Good staff.

Perfect on the selection and price all was perfect.