BARCELONA AIRPORT CAR RENTAL REVIEWS

The stuff on counter and also on return fields was very nice, friendly and helpful. Instead of booked Toyota RAV4 Hybrid I got Alfa Romeo Tonale Sprint Hybrid. The car was new, clean and in an excellent technical condition. All passed nice and smooth. In T1 BCN very nice peoples work in Record Go - all is very comfortable and good organized. Thanks!

Very simple, convenient and, as I have repeatedly seen, reliable service! I will continue to use it in the future. Thank you!

I was running late to collect the car so I contacted Europcar directly and they said it wasn't a problem due to my pre-paying but when I arrived at the counter there was a problem as the car was no longer available

Ok

Smooth pickup and drop off process; very courteous people at LEASYS on CALLE DE LES GARRIGUES 49, SAN BOI DE LLOBREGAT

Easy to use booking platform; great offers and deals on rental cars

I rented a Tesla, having never driven one before. The Europcar agent Herman was very helpful in explaining the basics to me. I would definitely rent through them again.

Very good price competitiveness.

I was disappointed that the car didn’t have a rear camera so it was difficult on the reverse, Also the CarPlay didn’t work.

Very good

The car and service met all our expectations. Very smooth collection and transaction.

Easy search and fast application

El auto alquilado fue un Cupra. Excelente espacio en el maletero, caben dos maletas de las grandes y alguna mochila más. El personal muy profesional y con conocimiento de los autos. Repetiremos

QEEQ es una plataforma que utilizo seguido, muy fácil y práctica. Sobretodo cuando disminuyeron el precio! Volveré a utilizarla. Conviene fijarse si el alquiler es con una empresa cuyo mostrador esté en la misma terminal del aeropuerto o si es remota. Para saber qué esperar y tiempos de recogida y devolución.

The confirmation email stated unlimited miles, at the desk I was told there is limit on the distance I can drive before they start charging for each extra km.

None of our card would work during the pick up to pay the deposit( there were 2 different customers there having the same issue), the staff was saying if we buy an extra insurence from them then we will not have to pay the deposit. Also they said my bank card was a prepaid one which totally wasnt, it was visa debit card. Very unpleasant experience during the pickup. Everything worked at the end however. Drop off was really easy and straight forward though.

Fatal en la recogida del coche, más de una hora esperando y al final tuve que ir a buscarlo por mis medios. También comentar que para la devolución se portaron muy bien y la persona me esperó hasta que lo entregué, un 10 para ella. El coche similar que me dieron era bastante más pequeño que el contratado

Really nice and helpful staff!

The email responses could have been more prompt. The car should have been cleaned before pickup.

We learnt our lesson from past rental experience so we took Record Go offer with insurance eventhough we already purchased insurance with Qeeq. Car condition is not immaculate as with dents all over the place. Returning car must show fuel up receipt in order not to be charged with fuel fill up services.

The car was scratched and it was smelling like cigarettes.

Easy to use and great price.

No tuvimos que pagar nada extra de lo que ya habíamos pagado en la reserva a través de qeeq.com, ni seguros, ni comisiones, estaba todo incluido a un precio excelente.

For a nominal fee we upgraded and the car was very nice

QEEQ was pretty good. I do have an insurance claim to make and I’m not sure what to do

Terrible pick up process. Told we could extend our rental time by call the main number. When I called I was told that I could not change the return date or time

I paid on way charge for the car from Barcelona - Valencia on QEEQ. But Centauro charged me extra for on way when I got to pick the car up. Case is on dispute with QEEQ and I will be seeking refund from my credit card company when I return to UK. As soon as we left Barcelona car engine management light came on, l continued with driving and it went. Hour later l lost power to the car, then stopped at hard shoulder and after turning car off for few minutes it worked. Anyway Centauro replaced the car next day but l lost a whole day. When we got to Valencia the office told me they need additional car so they will be keeping this car. Felt like being ripped off by driving car all the way to Valencia from Barcelona for free for them and they charged me well over €150, what a CON Company.

Smooth process but customer service not too good as l am disputing over €65 for extra charge.

The worst customer service ever. Over 3 hours to pick up the car. 1.5 hours to drop off the car. Staff unprofessional and rude. When we called with questions regarding faulty key drop off box the record go agent called us liars, shouted at as, put down the phone and refused to answer any further calls. .. all the time knowing we had a 3 month old baby with us.

Directions to the car hire location were incorrect and we had to walk for over 40 mins to find the record go office. No assistance was offered.

El coche entregado un Peugeot 208 estaba impecable. Con pocos kilómetros y limpio. La atención del empleado fue siempre muy amable. Recomiendo esta rentadora.

Rápido y facil proceso de reserva y el precio super competitivo. Recomiendo este portal para los próximos alquileres. Yo repetiré con Uds. Gracias.