ROME CAR RENTAL REVIEWS

Very professional staff, very helpful and timely service.

Always the best

Very efficient and friendly service. Guys very helpful. Very fast and good choice of cars.

The front desk staff had a good attitude, and the online check-in was completed within 10 minutes. However, I booked an Audi A6 Avant and ended up with a Ford Kuga SUV at pick-up, which is not on the same level. At the very least, it didn’t even have electric seat adjustment. Thankfully, this car is a hybrid, offering a surprising level of fuel efficiency. Perhaps this is just how Europeans do business. Overall, it was acceptable.

Fantastic experience! I was given an upgrade to a brand-new Audi A4 upon arrival. The car was equipped with the latest features, and my 10-day rental was excellent.

The insurance purchased on the ZUZUCHE platform is not visible at overseas counters. As a result, the counter considers there to be no insurance, forcing the purchase of local insurance and other fees, totaling over 400 euros.

It's really extremely slow.

When changing cars, they insisted there were scratches on the underside of the front bumper, but we didn't experience any collisions, so how could there be scratches? They asked us to provide videos or photos from the car pickup, but we had checked the car's exterior thoroughly at the time and didn’t think to examine the underside. We trusted the rental company, so we didn’t inspect that closely.

The cost breakdown is clear, but the last-minute car change feels unfair.

When picking up the car, they try to upsell additional coverage. After purchasing, the actual charges differ from those stated in the contract, with unexplained fees added.

As long as they don't push insurance privately, it's fine.

Very satisfied. The person at the counter was an aunt dressed in casual clothes, which initially seemed unprofessional. However, it turned out that appearances can be deceiving. She was very meticulous and thorough in explaining the deposit refund process, and didn’t push any insurance. I requested an additional cleaning fee of about 10 euros (because I heard that car rental companies in Italy might charge a high cleaning fee if the car is too dirty upon return, and we were worried we wouldn’t have enough time to wash the car on the last day, so paying for a cleaning fee upfront gave us peace of mind). The aunt carefully explained that this cleaning fee, unlike the deposit, would be directly charged. Despite numerous experiences renting cars abroad, this was the first time someone explained the charges so clearly. She also reminded us to take photos of the car's exterior and fuel level before driving away. The only downside was that because every procedure was done very carefully, it took quite a bit of time to complete the paperwork. It wasn’t busy when we picked up the car, but even so, it took about 20 minutes for our group. I recommend setting aside enough time for car pickup when planning your itinerary. When returning the car, the rental company’s staff wasn’t present, possibly because we returned the car earlier than scheduled. Another company’s staff collected our keys and told us the rental company would send us an email after inspecting the car. We were concerned whether existing scratches or damage might be attributed to us since there was no immediate confirmation. However, everything turned out fine. Shortly after, we received an email confirming the car was in good condition, and a while later, the deposit was refunded. The entire pickup and return process went smoothly.

Excellent service

Very satisfied.

Satisfied

Very satisfied!

Very satisfied, smooth pickup process.

Satisfied

Very easy to find.

Hard to explain, it's complicated.

The car was in good condition, and the service was great.