“Good unassuming rental experience from Budget thru QEEQ at Chicago Midway Airport”
About Budget:9.0/10
The car was decent and ran well. It had advanced safety features such as all around cameras and adaptive cruise control. No real issues with this rental or the customer service interactions.
About QEEQ:10.0/10
The booking platform worked well as usual, I did receive two price drop refunds so appreciate QEEQs follow through in that regard.
This Chicago location is run jointly with Avis. Firstly, there are no clear signs indicating that members should go to the second floor while non-members stay on the first floor, so I wasted an hour in line. The funniest part is that I then waited another hour and a half on the first floor because all the cars were rented out and they were waiting for returns. I landed at 2 PM and didn't get the car until almost 5 PM.
It was okay. However, they didn't inform me in advance that the car was different from what I rented. Also, the screen couldn't sync the navigation, which was a bit inconvenient.
En el mostrador de Budget intentaron venderme varios seguros argumentando que yo no estaba cubierto, luego intentaron cobrarme casi 200$, luego de enseñarles los papeles de la reserva donde tenía que pagar 50 y poco me hicieron pagar $64 o no tenia el coche. Muy lamentable. Señora temendamente desagradable me atendió
The service was average. They tried to sell me insurance, but I declined. They also pushed their toll service, similar to ETC, which was a bit of a scam. It cost around $20 per day and charged me over $200, but I only used it twice.
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