M.zalduendo
Fort Lauderdale
9.2 /10 Excellent
Reviewed: Wednesday, April 17, 2024
Dislike: Even though I had my own insurance I still had to purchase some. It was no clear or evident on the booking pages that you had to actually bring in your declaration page or coverage and after business hours it is not accessible. This should be in bold print with the booking information
Read More >J.MELENDEZ
Fort Lauderdale
10 /10 Excellent
Reviewed: Wednesday, April 17, 2024
Like: I didnt have any problem everything was so perfect
Read More >8.8 /10 Very good
Reviewed: Wednesday, April 17, 2024
Like: The agent found a discount to apply for the sun pass.
Dislike: Dirty car.
Read More >P.Pemberton
Fort Lauderdale
10 /10 Excellent
Reviewed: Wednesday, April 17, 2024
Like: I got the vehicle class I wanted, car was clean and performed great! Friendly staff
Dislike: Didnt factor in the toll transponder charge, or some other insurance free I had to pay
Read More >J.Solorzano
Fort Lauderdale
10 /10 Excellent
Reviewed: Wednesday, April 17, 2024
Like: all
Read More >E.Fernandez
Fort Lauderdale
9.8 /10 Excellent
Reviewed: Wednesday, April 17, 2024
Like: My 3 very good on the car very nice and economic.
Read More >J.Paliseno
Fort Lauderdale
5.3 /10 Average
Reviewed: Wednesday, April 17, 2024
SCAMMERS
Read More >9 /10 Excellent
Reviewed: Wednesday, April 17, 2024
You need to ask someone to call the rent a car for them to pick you up. They tell you to use the courtesy phone; but the phone doesn't work.
Read More >4 /10 Average
Reviewed: Wednesday, April 17, 2024
The staff at the counter was not pleasant and did not listen to me.This is in regards to insurance of the rental car. I am covered by my insurance for rentals in US and Canada. Staff at the desk forced me purchase a policy of $14.00 US per day for 21 days, total of $313.00 US. This is a rip off.The cost of the car was $252.US. All necessary documents was provided. Very bad experience with this company. No more.
Read More >3.3 /10 Poor
Reviewed: Wednesday, April 17, 2024
Never use them again.
Forcing additional fees
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Do not rent from this fraudulent operation. First, when I booked an ''airport pickup'' I did not realize I would have to take TWO shuttles to get there, this took about 1 hour. But this was the least of my problems.
Right-Cars is a literal scam operation. I really cannot understand how with countless reviews confirming mine that they are still in business. I wish I had read the reviews BEFORE my trip. So here is how the scam works:
1) They offered a price that appears cheaper than the others online, so I booked my car.
2) Once you get to their counter they say that you have to pay for their damage and liability insurance. I said that my card covers that. They replied that my card would cover damage but I still had to pay liability insurance unless I had my own. Luckily I had proof of my own personal liability insurance with La Capitale Insurance and presented it to them. He said that he would just have to confirm with his manager that this insurance was acceptable but that their manager was not there at the moment. He told me that in the meantime I would need to sign acceptance of their insurance for 169,40$ USD and give an additional 200$ USD deposit but not to worry as they would not actually claim it from my credit card company. They said it was just a deposit.
3) They force you to take their ''SunPAss for tolls'' and when I said I did not want it (at 15$ USD per day plus toll charges) they became very rude and aggressive. I should have left right there and then but to rent somewhere else last minute was 3 times the price so I decided to still accept the car.
The car was dirty and old. When I got back from my trip they billed me all the above extras without my authorization. My credit card company is now suing them to get refunded. Whatever you do STAY AWAY FROM THESE THIEFS!!
Read More >5.7 /10 Average
Reviewed: Wednesday, April 17, 2024
The lady at the reception desk could use some customer service training. Her attitude was poor; she should be made aware that when there is competition, she should be more accommodating to customers.
Read More >R.Williams
Fort Lauderdale
2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Never picked up the car. The people at Right Cars couldn't tell us how to get to their location. They kept telling us we needed to find a bus stop number 7, but two differen't people didn't know where it was. No one who worked at the airport could tell us where bus stop 7 was. I had to call them 3 different times and still couldn't find the shuttle. We walked around for over a half an hour trying to find this bus stop that didn't exist.
Read More >5.7 /10 Average
Reviewed: Wednesday, April 17, 2024
Location is ghetto, the office is a closet on the side of a repair garage that was made into a office. The first car they tried to give us had a brake light out. So they switched us to a car with major dents and a check engine light on. The inside of the glass was so dirty when the sun hit the glass I couldnt see out of it. The car had 3/4 of a tank of gas at pick up, how do you replensih 3/4 tank? It should be full and returned full.
Read More >7 /10 Good
Reviewed: Wednesday, April 17, 2024
We are canadian and this was our first time with RIGHT CARS. With other car rentals, we don't pay extra for the insurance and we show proof of our canadian insurance.
The person in charge would not let us pick-up the car because we were not insured with an american company. After a long discussion and being asked to make an authorization for 2000 $ on our credit card, I phoned EasyRentCars and registered a complaint. I called a friend to pick us up since we were stuck with no car. In a last attempt, the lady asked to see our voucher and finally said that the 2000$ was guaranteed by EasyRentCars in our voucher and finally let us go with the car.
Read More >3.3 /10 Poor
Reviewed: Wednesday, April 17, 2024
The staff was extremely rude and didn't care about my voucher and didn't care about the tolls at a rate of $90.00 for the 9 day rental.
I don't drive in Miami except to get to the Florida keys and back to airport.
Major ripoff
I called the very next day to your company to complain.
I was also told by two different employees on two different calls to you about my miles being unlimited rate according to my voucher to go ahead and drive because we will cover it for you.
I was charged by Right Car $187.50 on Jan.17 2019.
I then started a dispute with my credit card company.
I was never given a contract proof to booking with your company stating anything regarding my Florida drivers license.
I will never use your company again and will spend my all my extra time writing bad reviews on your company because you don't take care of your customers the way the your employees say they will.
Unsatisfied and very dissapointed in your lack of customer service
Marian Runnels
Read More >7.7 /10 Good
Reviewed: Wednesday, April 17, 2024
To our surprise Rightcars did not accept our insurance coverage from Canada. we were requested proof of coverage from a US insurance company therefore we were obliged to pay an extra $204.00 US to keep us covered. We have been travelling for over 12 years and it is the first time we encounter this problem. Other rental companies accept that we are covered by an insurance company from Canada. Even though Our insurance company sent them proof of our coverage they did not accept. FIRST AND LAST TIME WE BOOK WITH RIGHTCARS.
Read More >S.Montaner
Fort Lauderdale
2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Car not taken.
Read More >A.Serafine
Fort Lauderdale
6.3 /10 Average
Reviewed: Wednesday, April 17, 2024
Will never use right cars again will tell anyone we know never to use. You gave me the worst rental experience I should have canceled over the price you declined my proof of insurance and scammed me into sunpass want refund of $128
Read More >7 /10 Good
Reviewed: Wednesday, April 17, 2024
Hidden charges for tools never disclosed till checking out
Read More >Marianella Rizzuto
Fort Lauderdale
2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Right cars Need to care about their costumers, I paid for a better car and gave me the cheap car model they had, I would never recommend this company to anyone.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
If it is going to operate out of a major airport, it needs to adjust it hours. No one answered the phone, and there was no shuttle to the business. I had to rent from another company at the airport.
Read More >6.3 /10 Average
Reviewed: Wednesday, April 17, 2024
the car had sour odor
Read More >9.3 /10 Excellent
Reviewed: Wednesday, April 17, 2024
Wish I could have got shuttle to cruise terminal
Read More >8.7 /10 Very good
Reviewed: Wednesday, April 17, 2024
The windshield was very dirty inside, I had to buy windex to clean it up to avoid reflection issue at night.
Read More >6.7 /10 Average
Reviewed: Wednesday, April 17, 2024
I felt like they got you to thier business with the lure of low cost rental, but all the add on BS fee’s were threatening and nerve racking
Read More >3.3 /10 Poor
Reviewed: Wednesday, April 17, 2024
The staff at the rental counter were terrible. They made it seem like you couldn't drive in Florida without a Sunpass and did not have any maps. We later found out that there are very few toll roads that are Sunpass only and we were able to pay for a few tolls with cash. It seemed like a scam. And the check-in took a long time. I will not rent with them again.
Read More >2.7 /10 Poor
Reviewed: Wednesday, April 17, 2024
Horrible experience. Was charged insurance even though it was prepaid through Easyrentcars. They said "this did not appear in their files". Good thing I had my receipt on hand!!! Then they still charged $2000 to my credit card for insurance deductible. Worst Manager ever. Forced to take Sunpass for $10/day. Everyone who came was super pissed off by the experience as well.
Read More >2.7 /10 Poor
Reviewed: Wednesday, April 17, 2024
ABSOLUTELY AWFUL. Bait and switched, and claimed that Supplemental Insurance was required by law when it fact it was not. Bold faced lies from the car rental company, still waiting for my deposit return despite it already having been three days.
Read More >7.3 /10 Good
Reviewed: Wednesday, April 17, 2024
It would’ve been helpful to know that the place was closed on sat! The day I’m supposed to return the car! Had no idea what to do with car, keys etc. and had to Uber to the airport!!
Read More >5.7 /10 Average
Reviewed: Wednesday, April 17, 2024
False information about toll roads and insisting on paying 13.99 per day to cover tolls which we did not need at all. They said all Florida highways were toll roads. Arriving very tired and having to deal with this was very upsetting and disappointing.
Read More >4.3 /10 Average
Reviewed: Wednesday, April 17, 2024
It's a scam. The price seemed good, and they said they require proof of insurance. I brought the proof when I went to get the car, but at the counter they said I needed a half a million worth of coverage (I'm not even kidding) and that I would need to buy their insurance, which was much more than the car rate itself. Of course I turned it down, and will never go again.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Please refund my deposit. We called you to send us a shuttle to which you told us you cancelled hours earlier. We reminded you we had an after 6pm arrival. You wouldn’t come get us and you said you had no car for us. Please refund my deposit.
Read More >5.7 /10 Average
Reviewed: Wednesday, April 17, 2024
they have nt shuttle at 3 am for airport, we walked to hotel for called a taxi
Read More >5.3 /10 Average
Reviewed: Wednesday, April 17, 2024
Felt like I was cheated with the insurance. Didn't see anywhere where I had to drive my insurance. First time in 25 years I had to and then told my coverage was not enough. Will not ever use you again.
Read More >9 /10 Excellent
Reviewed: Wednesday, April 17, 2024
When i booked the car rental, it said 24 hrs a day. Once confirmed , we found out agency closed at 9 P M. Our flt was late, hubby ran to get car, 5 minutes before front door locked.
Read More >T.Schaffer
Fort Lauderdale
4.7 /10 Average
Reviewed: Wednesday, April 17, 2024
Do not rent from these people. They charged me insurance that was not required and wouldn't allow me to explain that I was already covered by my own insurance. The worker at the counter lied about the insurance coverage thus I paid almost twice that I should have. I would never never rent from this agency again - they have no business ethics.
Read More >6 /10 Average
Reviewed: Wednesday, April 17, 2024
Tried hard to charge me for lots of stuff I didn't need. Tried to charge me extra for a bigger car because they didn't have the smaller one I reserved. Tried to convince me I needed to pay an exorbitant fee for a toll transponder I didn't need. Etc.
Read More >5 /10 Average
Reviewed: Wednesday, April 17, 2024
Originally I read that I needed proof of insurance in order to not purchase insurance which was no problem, but when I went to pick up the car I discovered that I needed ridiculously high coverage and so had to pay $15/day for insurance. Then I also found out that I had to pay for a sun-pass toll thing for another $14/day. In their defense, both of these items were listed in the small print, but I felt taken advantage of. Then the car I ordered was supposed to be a small car and I was given a minivan which I didnt need or want but they said they had no other options. And finally, they gave me the car with only a 1/4 tank of gas which was very inconvenient for my 36hour rental. Was not impressed.
Read More >3.3 /10 Poor
Reviewed: Wednesday, April 17, 2024
There were hidden charges that the booking agency as well as the people at right cars did not tell me about. I was greatly disappointed and I will NEVER use your agency or right cars again. Also, I will tell as many people as I can about avoiding you. Rest Assured.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Right cars staff were rude and took forever. I tried to cancel on the spot but was informed that I couldn't because it was past my rental time. Even though I had been there prior to my rental time. I rented through a different company and wont ever even consider right cars again
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
je n' ai pas accepter de prendre la voiture chez Rightcar car se sont des escros qui veule seulement nous arnaquer avec des frais supplémentaire non obliquatoire chez tous les autres locateurs de voiture
on me reclamait tous pres de $23.00 us par jour pour des option que je ne voulait pas
Read More >5 /10 Average
Reviewed: Wednesday, April 17, 2024
They did not explain what was needed for insurance and charged me without telling me.
They also tack on a bunch of hidden fees like mileage and sunpass once you get there...
Read More >4.7 /10 Average
Reviewed: Wednesday, April 17, 2024
Do not go there,
Read More >3 /10 Poor
Reviewed: Wednesday, April 17, 2024
Absolutely a nightmare. I didn't realize it was off-site from the airport, there were no instructions for how to find Right Car, and it wasn't even easy to figure out from my confirmation email what the rental company was. I finally figured it out, called them, and they said they would send a shuttle. A shuttle driver from another company ended up giving me a ride to Right Cars, and he pointed out to me that the Right Cars shuttle hadn't even left.
They required a copy of my insurance, which is not normal, and they also required a TWO THOUSAND DOLLAR DEPOSIT which is not normal.
When they tried to swipe my credit card, it didn't go through - there was no reason for that, because I have a far more than $2000 limit on my card - and they swiped a second of my credit cards which also didn't go through, again for no discernible reason.
The customer service person said that after two swipes, she couldn't swipe it again, and there was no other way for her to rent me a car, so after wasting 45 minutes between the shuttle and this BS company while my grandfather was on his deathbed, I ultimately was not able to rent a car and had to go back to the airport in a Lyft to rent a car from another company at the last minute.
I looked on Yelp and this company has an AVERAGE of one star. You should be ashamed of yourself for supporting this scam business.
Read More >3.7 /10 Poor
Reviewed: Wednesday, April 17, 2024
Need to be upfront with hidden fee's and required insurance.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Do not rent from this company they want 300,000 dollars worth of car insurance for crappy 12,000 cars.
Read More >P.St-Martin
Fort Lauderdale
5.3 /10 Average
Reviewed: Wednesday, April 17, 2024
Sous de fausse information ils ont tenté de mettre de la pression pour l'achat d'une Sunpass et ils ont chargé à notre insu une assurance optionnelle (dommage physique) non obligatoire (déjà couvert avec carte de crédit et assurance privée) après l'avoir signaler au commis ce dernier n'a rien corrigé. Il a dit que nous pouvions annuler la location. j'ai annulé!! Je n'avais pu confiance en RIGHT CARS et son commis. J'ai porté plainte a Easy rentcars pour être rembourser (processus toujours en cours)
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Canadians BEWARE they will not accept your proof of insurance and force you to get coverage with them. Also they will not accept that you use your own SUNPASS on their cars!!!
I was renting a car for three weeks imagine the overcharge. Instead I cancelled my rental and lost my deposit.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
These guys are scam. They force to sell insurance even though you don't need and own it. They require over $300000 in every category. ex) you need over $300000 in property dmg and uninsured even through that amount were not revealed in terms.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
They charged me for insurance I do need or asked for and made it perfectly clear I have my own full coverage insurance. When I called back I was hung up on
Read More >John Khader
Fort Lauderdale
2.3 /10 Poor
Reviewed: Wednesday, April 17, 2024
I have been renting cars in Florida for 25 years. I always have a pleasant experience. Right Cars was absolutely horrendous. From the moment I picked up the car until drop off. The car was unsafe and dirty. Ontop of that, the customer service made the experience the absolute worst.
When I went to pick up the car, the supervisor, Oscar wanted to charge me extra insurance because I didn't have the "sufficient coverage". I called my agent infront of him, and she assured me that I had more than enough coverage. He argued for about 25 minutes claiming this $300,000 property provision was in the terms and conditions when I booked. I pulled up the terms and conditions infront of him, read them aloud, and no where did it state a property provision. Our declaration stated we had enough coverage as well as the fact that I have $500,000 in liability.
He was rude, nasty, and extremely condescending. He seemed happy to argue with me. The vehicle was absolutely disgusting. Myself and my daughters were grossed out to sit in it. All four windows, including the windshield were dirty and didn't look like they were ever cleaned from the inside. There was some sort of glue all over the middle of the windshield which was a huge distraction while driving at night. The car had an abrupt shake if you went over 55 mph. In addition, the car had over 30,000 miles on it. In all of my years of renting a car, they have never had anything close to 30,000 miles. We returned to Right Cars to get into another argument. I told Oscar about the condition of the car and the shaking. He did not seem phased. I filled up the car and upon returning it, it was down by one tick of gas. He insisted he must charge me a $50 gas fee. I had to have my daughter drive the car to the nearest gas station to fill up 1 gallon of gas. This made us late to the airport, requiring us to take an Uber. He was rude and did not care that he was making us late at all. Terrible experience and I will never rent again.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
I did not have the opportunity to rent the car, because they never a shuttle to pick up at the airport. When I went to the company the were closed.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Never took the rental. Went next door to sixt and had a great experience!
Read More >4.3 /10 Average
Reviewed: Wednesday, April 17, 2024
This was the WORST car rental I have ever experienced. There was no wiper fluid, the engine light would not go off, there was a terrible ticking sound from the steering column when you made turns, the air pressure light wouldn't go off, the car was dirty, the pick up experience was terrible, and the FORCED me to take the extra insurance, even though I already had insurance through state farm. NEVER AGAIN.
Read More >4.3 /10 Average
Reviewed: Wednesday, April 17, 2024
This is an scam!!!
You end paying much more than the amount quoted.
Insurance policy is the worst.
They force you to buy their insurance even when you do not need it.
And you can not cancel your reservation because they refuse to do it there and their automated system goes over and over to the selection option. Cancel your reservation is impossible.
Do not rent cars with this company, they are liars. And they don't give you the car you selected even when you have paid more than standard.
Read More >3.3 /10 Poor
Reviewed: Wednesday, April 17, 2024
The staff at pick up was rude. car was very dirty inside. I feel like this was a total scam!
Read More >m.battiloro
Fort Lauderdale
7 /10 Good
Reviewed: Wednesday, April 17, 2024
Terrible service, very disrespectful. not pleasant one bit, customer walked out and cancelled booking because of bad reviews on Right Cars. I agree, will not rent there anymore, rather pay higher price, with people who are respectful.
Read More >6 /10 Average
Reviewed: Wednesday, April 17, 2024
Awful local office.
Rude staff. Inefficient. Understaffed.
FYI unreasonable requirements like SHOWING insurance certificate (other companies do not require this) and $13.99/day for tolls (when other companies charge $9)
But biggest issue was rude staff.
Girl who called herself “manager” had poor communication, and when I was aghast, she refused to rent me the car.
Fine, but she also refused to give me refund.
And she supplied me with 2 phone numbers, neither of which worked. I called both eight in front of her.
When I pointed this out, she didn’t care and said to leave.
She kept my money and gave me no car and no one to contact.
It was so bad I actually took video of the process bc no one would believe it was so bad .
Read More >6.3 /10 Average
Reviewed: Wednesday, April 17, 2024
Cars were ok it was the counter person that told us a lie. Our resorts was Wyndham just off either 95 or the toll road. Fact is, we never passed a toll booth on the Toll road or 95. He told us we would pass 4 tolls to our resort and it would cost $25 per toll, thus, $200 when we returned the car on I 95. Another lie. Even the girl working that day said the same thing. We will NEVER recommend Right Cars.
Read More >R.Martinez Ochoa
Fort Lauderdale
2.7 /10 Poor
Reviewed: Wednesday, April 17, 2024
Worst experience ever, never booking with this company again, and telling everyone i know never to book them either.
Read More >R.Sackville-West
Fort Lauderdale
6.3 /10 Average
Reviewed: Wednesday, April 17, 2024
Our biggest frustration was the return address. When entered into GPS as 2929 S Federal Hy, Fort Lauderdale, it sent us 20 miles south. We finally found it on SE 6th Ave. A map or more instruction would have prevented this frustration!
Read More >3 /10 Poor
Reviewed: Wednesday, April 17, 2024
After completing the paperwork and being told that the coverage on my BMW M6 wasn't enough to cover the Nissan compact I was renting, the agent tried to tell me I HAD to get their insurance. I had called my insurance company (USAA) before my trip and they assured me my coverage was sufficient. When I told the agent (W. Curri) I would check with my credit card company to make sure everything was legit, he said he would not rent me the car and pulled back all of the paperwork. Leaving me stranded and scrambling for another car. I will NEVER do business with this company again and if asked, I will tell any/everybody about my horrible experience with them.
Read More >6.7 /10 Average
Reviewed: Wednesday, April 17, 2024
Rip Off - I have never had to buy additional insurance in my over 20 years of renting cars in Florida. It is not clear that the Liability coverage has to be 300K per person as I had 300K per occurrence. I will not rent from you again.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
We waited at the airport for over an hour for the free shuttle, it never showed. Another car rental company was nice enough to give us a ride to the office. Once there, we discovered that there were very few rentals available and the customer service staff was not helpful. They demanded that we carry $300k in liability insurance and provide documentation of such. We did not have it so we were told we had to purchase their insurance, which raised the cost significantly. We decided not to rent with them because of their unethical business practices.
Read More >2.7 /10 Poor
Reviewed: Wednesday, April 17, 2024
Absolutely the worst car rental experience we’ve ever had!!
The charges that we had agreed to through Easy Rent Cars were only the beginning. We were surprised to learn that we HAD to buy RIGHT CAR liability insurance even though I produced the documentation from my Canadian insurance company stating that I was covered (add approx $25.00 to our final bill) They then proceeded to inform me that we had no choice but to purchase the SUNPASS and that would be another $10 per day of rental.
The car was less than clean when we got it and the smell of cigarette smoke was overwhelming!! The gas tank was at 3/4 full, when we got it also! When traveling on the highway the car felt like the front wheels were going to fall off and we were afraid to go over 55 mph.
The car rental that was suppose to be $52.34 Canadian ended up costing us over $100.00 $US when Right cars were finished with the bill!
Anyone considering renting from this firm ... save yourself some money and frustration ... rent from a reputable agency.
It was an extremely frustrating start to a vacation!! Never again!!!
Read More >5.3 /10 Average
Reviewed: Wednesday, April 17, 2024
We showed up expecting an easy experience and then they try to say that the state of Florida has new strict driver liability laws, and you NEED to buy their daily insurance to comply. This is not true, and is just their own policy to force you to buy their insurance (which makes them more expensive than other rental agencies)
Read More >4.7 /10 Average
Reviewed: Wednesday, April 17, 2024
The counter staff service were very rude . They insisted that I have to show the coverage limit of my insurance . Even I called my insurance to show my coverage to $300.000 for injury and $100.000 for property damage still was not accepted from the staff service . I was forced to pay $10 extra for additional insurance . Also I Ordered Hyundai Sonata and I got a Nissan Versa with 36.000 mileage with body damage and a lot of problem in driving .
Read More >M.Schlager
Fort Lauderdale
2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Never got car, be cause guy at counter lied and said my card got declined. I called my credit card company right in front of him and they said no request was even sent let alone denied. Told him to run it again and he wouldn't. They were mad that I refused all their additional options (charges). They were also rude to me and everyone else that came into their closet of a shop.
Read More >d.spearman
Fort Lauderdale
2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Total scam artist at Right Cars. Would never book with them nor will i recommend them to anyone.
Read More >Unsatisfied Customer
Fort Lauderdale
5.7 /10 Average
Reviewed: Wednesday, April 17, 2024
Please train your staff on customer service 101. I was told since I got a good price, I shouldn’t expect good customer service. This was told to me by a staff member.
Read More >3 /10 Poor
Reviewed: Wednesday, April 17, 2024
The pick up location was not specified in the reservation. I called them several times to pick me up from the airport. The Right Cars front desk charged me for rental insurance while I had Comprehensive coverage. They also overcharged me for unlimited toll pass. They forced me to buy it. I ended up paying 3 times more than what I expected based on the rate specified in Easyrentcars.com. It was the worse expereice that I have ever had with rental car companies.
Read More >D.Cunningham
Fort Lauderdale
4.7 /10 Average
Reviewed: Wednesday, April 17, 2024
Right cars pick up was easy, but the staff was horrible to me when I had a problem with the vehicle. The AC went out and was not working. I was on vacation in Florida and the AC went out. When I called to see how I could fix the problem or get a new car I was told that I didn’t know how to use the AC and that I wasn’t getting a different car. When I dropped the vehicle off the address I was given was wrong and approx 3 blocks away from the actual location. When I arrived at the drop off, Oscar confirmed that the AC wasn’t working and that I would be refunded an unknown amount of money.
Read More >4 /10 Average
Reviewed: Wednesday, April 17, 2024
The windshield wipers were non functional. I was in a rainstorm driving blind. When I called to complain, Right Cars hung up on me and the lady was very rude.
Read More >7.7 /10 Good
Reviewed: Wednesday, April 17, 2024
They were giving me a car with bad tires, cuts in 3 of them , unsafe, low profile tires and rims...the rims were all scratched up due to the low profile tires. Should not be renting cars with low profile tires. Manager said he could not give me a different class of car , even though i would have taken smaller. Had to wait over an hour for a Hyundai Sonata lucky that it came back. This was the only car on the lot like this...all others were fine. be very careful on the 300,000 liability of your own insurance you must have to avoid high charges.
Read More >6 /10 Average
Reviewed: Wednesday, April 17, 2024
I never took the car, and the reps were of no help. I was told to stop wasting their time.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
the guy from Frontdest he is terrible I never got my life. Mean, rule , lie. I never come back.
I’m not recommend this place.
I don’t trust this place.
Read More >F.Gutierrez
Fort Lauderdale
10 /10 Excellent
Reviewed: Wednesday, April 17, 2024
Service with a smile
Read More >6.3 /10 Average
Reviewed: Wednesday, April 17, 2024
They tell everyone there who is using their own insurance, that their property coverage isn't high enough, even though they have different values and the only notice is the liability amount minimum required... thereby forcing everyone to get additional insurance.
There isnt communication on how to find the car rental place. Thereby making it a long and confusing search.
Read More >K.Brennan will never rent from
Fort Lauderdale
3.3 /10 Poor
Reviewed: Wednesday, April 17, 2024
The absolute worst car rental company in America..shiesters..it’s like getting pick pocketed in a supposed business..run as far as you can from them
Read More >4.7 /10 Average
Reviewed: Wednesday, April 17, 2024
Car was not clean, was loud as if a muffler or tire issue. Address on confirmation email was not exact and office was difficult to find.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
I called my bank and was told that it was their machine, this confirmed by a rental I did later in the day.
Read More >6.7 /10 Average
Reviewed: Wednesday, April 17, 2024
Wouldn’t rent from here again. Hey
Read More >k.moorfield
Fort Lauderdale
2 /10 Poor
Reviewed: Wednesday, April 17, 2024
This has been the worst rental experience I’ve ever had! The guy at the counter was so rude and aggressive, he tried to force me to add their insurance when I had insurance from EasyRentCars already! I then refused the car! Zero out of 5
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
I was at the Right Car counter, and I signed the contract. And soon after the representative took it back and tore it saying he was cancelling the reservation. I was asked to show my insurance which I did and he claimed the liability was not enough. I have attached a copy of my insurance and as you can see it has 100/300/100 limit, so I was trying to find out where is my insurance lacking the coverage and asking for an explanation. At no point did I ever refuse their insurance. And in fact even agreed to purchase it. The representative just decided to cancel the reservation with no value reason and ask me to leave. I had prepaid the entire amount of reservation and was told I would get no refund. I see no fault of mine in this and the least I deserve is my money back. Not to mention this caused me a lot of inconvenience, wasted my time, and I had to end up looking for another car rental which costs me a lot money. I had never ever experienced such terrible car rental experience in my life before.
Read More >B.Hernandez
Fort Lauderdale
5 /10 Average
Reviewed: Wednesday, April 17, 2024
Do not rent with this company, I was given a car that had the trunk already damaged, on my way to my hotel the trunk opened, other drivers honked at me to let me know, not the best way to start. I managed to close it and continue. The second day I called no answer, not the way you want to spend your vacations, on the phone and trying to get another car that never happened. I tied a cord to keep it close. I finally talked to somebody two days before my vacations ended and told them I did not want to be blamed for that, and they told me not to worry about it.
Guess what, A week after my deposit was not returned and when I called they said that they will not give me my deposit back because I damage the Trunk!!!!!!!. What is wrong with these people, they are so dishonest, I will not recommend this company at all. Go with the ones that are in the airport, even if is more money
One more thing, I spoke to the manager today I mention that I will fill out this survey, and he said that if I do it, he will not help me in any way to get my deposit back. That is so unprofessional.
Read More >D.Cattouse
Fort Lauderdale
2 /10 Poor
Reviewed: Wednesday, April 17, 2024
IT WAS A NIGHTMARE FROM THE TIME I WALK INTO THE OFFICE. STAFF UNPROFESSIONAL TO SAY THE LEAST NOT ONLY WITH MY EXPERIENCE BUT ALSO WITH OTHERS.
Read More >7.7 /10 Good
Reviewed: Wednesday, April 17, 2024
We should have been told about the need to purchase the SunPass and the fact that it was an outrageous $13/day when most tolls were under $1.50
Read More >3 /10 Poor
Reviewed: Wednesday, April 17, 2024
Worst place ever to rent car. If you see it post for 8dollars a day it’s not, when you get to the counter they will charge you at least $100 extra for all the mandatory fees. The low prices is a gimmick to have customers chose them first.
Read More >6 /10 Average
Reviewed: Wednesday, April 17, 2024
Pour service on Pick Up plus they m'y insurance so it cust me more for renting
a small car next time we will go whit a différente company
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
The service guy Oswaldo was rude impoliteband unprofessional.mHentold me and my family to bet out of the premisces and that he would not rent us a car... the reason: i refused his proposal for additionnal upinsurance cover. I had proof of sufficient coverage by my insurance company from Canada for the amount of $2 million and still it was not enough. It was written on my resrvation : bring proof of insurance... which i did. Never ever again. This is a hoax and a extremely unreliable company... as they kept my money, without giving me any service, i should call this an act of robbery...
Read More >J.Ketharnath
Fort Lauderdale
6 /10 Average
Reviewed: Wednesday, April 17, 2024
Sun pass is not a necessity in Fort Lauderdale, we could have managed without sun pass or could have used our own. But the agent didn’t agree to use our own, and informed that without sun pass we cannot take any highway in FL, that’s a lie.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
The customer service suck, they changed for everything. I didn’t get my vehicle from them and just left. Will never go with them again.
Read More >l.oliveira
Fort Lauderdale
2 /10 Poor
Reviewed: Wednesday, April 17, 2024
I didn't rent a car, because when I arrived at office, attendant did charge me another price, so I had to guive up to rent a car.
Read More >3.3 /10 Poor
Reviewed: Wednesday, April 17, 2024
No way everything was bad
Read More >5.7 /10 Average
Reviewed: Wednesday, April 17, 2024
They forced me to buy extra insurance b/c I had less then 300,000 insurance coverage and nowhere in the contract it said that. For the price i paid i could have used Enterprise which does not have that ridiculous policy.
I could not find the place, there was no parking for my brother who accompanied me to park his car while he was waiting for me.
There is no signage, it is so hard to find.
The staff was nice but there was nothing they could do.
Read More >B.Weinberg
Fort Lauderdale
5.3 /10 Average
Reviewed: Wednesday, April 17, 2024
Yes, minimal expectation though.
Read More >7.3 /10 Good
Reviewed: Wednesday, April 17, 2024
We feel that we were scammed because they lied and forced you to buy their insurance and forced you to buy the Sunpass if you didn’t have $300,000 in property damage they made you purchase their insurance and it does not say anywhere about that until you get to their counter I will never rent from this place again . We would definitely like a refund !!!
Read More >5.7 /10 Average
Reviewed: Wednesday, April 17, 2024
BE WARNED: This rental company WILL find a way to uncharge you at the counter for a seemingly inexpensive rental. I declined insurance coverage because BOTH my insurance company and the rental company confirmed that my coverage was adequate over the phone and upon arrival at the counter I was told that my 100,000/300,000 coverage was inadequate and they require 300,000/500,000. They required I pay an additional $40 for my three-day rental (essentially doubling the original price). It was going to be $45 on my credit card but they dropped it to $40 since I paid cash, which seems highly suspect to me. I called my insurance company from the counter and they were willing to raise my coverage limits for the month, which would have cost me about $6-$7 but the counter associate told me that they couldn't accept that change - even if my insurance carrier faxed proof of higher coverage directly to their office - because it has to be in effect for 30 days or else it won't be "in the system". Had we not been on a schedule, I would have cancelled the reservation and gone elsewhere, even if I had to pay more to a different company, just to avoid these scam artist.
This company offers very inexpensive bookings up front and then finds all sorts of ways to add charges if you are not careful (if you bring the car back with less gas, $25 fee PLUS $9 per gallon; if you don't purchase their toll pass transponder and go through tolls, they charge $25 PER TOLL you pass through). Spend the extra money to book with a reputable company who isn't going to try to rob you.
Read More >5.3 /10 Average
Reviewed: Wednesday, April 17, 2024
I’m local and showed my own insurance information but the clerk charged me for insurance. I brought my own Sunpass transponder but the clerk charged me $5 daily for “activation fees”. The shuttle took almost 40 minutes to pick us up from the airport. The rental car office facility is literally a shak at a repair shop.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
These clowns are the worst you can imagine. I could not believe how crooked and unprofessional they were. Never Never Never use them. They should be shut down out of business.
Read More >6 /10 Average
Reviewed: Wednesday, April 17, 2024
Right cars is an awful company. They forced me to purchase liability insurance and then didn't actually let me use it when there was a situation where a lady next to my rental car claimed that the passenger side door hit her car. There was no damage to the passenger side door, at all, but the lady was awful and Right Cars' customer service was the PITS!
Finding the drop off location was a nightmare and having someone help was bad, too.
Read More >8.3 /10 Very good
Reviewed: Wednesday, April 17, 2024
We will never use right cars again because they ripped us off with overpriced insurance. We should have been told upfront about any law requiring extra insurance which they said we had to buy.
Read More >S.Connolly
Fort Lauderdale
4 /10 Average
Reviewed: Wednesday, April 17, 2024
It is a scam! They tell you $11 a day for car. If you want their car you must purchase their insurance, and toll pass from them. By the time you are done, you are paying over $180 a day for a Ford Fiesta. The guys at the counter was very nice! We refused to rent a car from them, so they took us back to the airport.
Read More >P.Mudrinic
Fort Lauderdale
2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Right Car rental should be wipe out of business. They are rip of company, as well as Economy rentals - the same strategy to lure customers with low price, charging them 2 or 3 times more than originally stated. We ended up cancelling our rentals, since they denied our personal insurance with $2,000.000 liability insurance coverage( they requirement is $300,000)?
Basically, they are counting on your tiredness, and brazen requests you will have no other choices. I had cancelled my reservation on the spot, which person at the counter gladly proceeded with.
Their raining should be 0, and no advertisement on car rentals web pages at all.
SCAM, SCAM, SCAM,SCAM....
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
They are running a scam and making you pay cash for minor scratches and tiny dings that were already there.
Read More >4.7 /10 Average
Reviewed: Wednesday, April 17, 2024
I should have checked the reviews first, there is a reason they only have one star. We tried to call from the airport 4 times and it kept saying no one is able to answer your cal. Finally an airport employee told us where to go and said they would be around in about 15 minutes, it was more like 30. The car had electrical problems that didn’t affect us too much but scared us the car may not make it back.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Terrible people. Terrible customer experience.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
Terrible experience. Several hidden fees not aware of. Wait time was terrible
Read More >6 /10 Average
Reviewed: Wednesday, April 17, 2024
Right cars was only interested in selling expensive add ons, would not except insurance info, or cancel and refund monies already paid. Worst experience by far in rental car service
Read More >7 /10 Good
Reviewed: Wednesday, April 17, 2024
What I did not like was the whole insurance thing and how I was basically forced to use your insurance when I had my own coverage. The Agent presented it to me as if I could not use mine. I have never had a problem with any other rental car company with using my own insurance. This was a first. I will not rent from them anymore
Read More >J.Sandoval
Fort Lauderdale
6.7 /10 Average
Reviewed: Wednesday, April 17, 2024
The car was right, the attention was very good in front desk
Read More >6 /10 Average
Reviewed: Wednesday, April 17, 2024
Ils n’ont pas respecté le prix,ils n’ont rien voulu savoir même si j’avaIs la preuve.Je ne recommanderai jamais Right cars a personne et jamais je ne louerai chez Right cars.Ils n’ont jamais voulu prendre mon assurances du Québec ils ne voulaient rien savoir.Et je n’etait Pas le seul,à l’autre guichet c’eta Le même cas.
Read More >7.7 /10 Good
Reviewed: Wednesday, April 17, 2024
They could use more late model ⁹vehicles
Read More >Sharon S. Salazar
Fort Lauderdale
5.3 /10 Average
Reviewed: Wednesday, April 17, 2024
Worst scam ever, do not ever rent from them. They charge you $2000 deposit, force you to pay for sunspass even if not needed, customer service is the worst. You will end up paying triple at the counter than expected.
Read More >R.Belizaire
Fort Lauderdale
4.3 /10 Average
Reviewed: Wednesday, April 17, 2024
I reserved the vehicle for pickup at12pm and dropoff at 12pm. My flight arrived at 7pm. The representative didn't want to change the rental time. He was nickel and dimeing on the car insurance. I already had insurance on my own vehicle, so I wanted to transfer the coverage to the rental, but he didn't want to, this way he could make more money on the agreed upon price. The vehicle wasn't the agreed upon vehicle. I wanted to end the weekly rental early, but I was told there's no refund. Guess I won't be using RIGHT CARS anymore. Definitely not customer friendly.......
Read More >Fl. tourist
Fort Lauderdale
6 /10 Average
Reviewed: Wednesday, April 17, 2024
The car rental was away from the airport. I purchased the additional insurance prior to renting the vehicle, but the service person insisted that it was not for full coverage and almost refused to rent until a purchased the additional insurance at the counter. We were unable to locate the gas door which was under the armrest on the door. We had to return the vehicle to the rental car return and go back to refill when showed how to open the gas door.
Read More >6.7 /10 Average
Reviewed: Wednesday, April 17, 2024
Waited a while for the rental car shuttle so took over an hour from my flight landing to getting a car.. the deposit was extremely high too but they were not pushy on upselling anything and was friendly
Read More >F.Delvalle
Fort Lauderdale
7.7 /10 Good
Reviewed: Wednesday, April 17, 2024
The phone number to be picked up at the airport was not working, there was no way to contact the office. There are too many car rental places in FFL with very similar names, too confusing. Windshield wipers needed to be replaced and cruise control did not work.
Read More >J.Rodriguez
Fort Lauderdale
8.7 /10 Very good
Reviewed: Wednesday, April 17, 2024
El auto tenia muchos defectos cosmeticos
Read More >9.7 /10 Excellent
Reviewed: Wednesday, April 17, 2024
This is an off site vendor. Two Venezuelan young men operate the whole business. They are open 8 am to 8 pm. You have to go to Terminal 1 to the bus stop position 7 and call and wait for their van. If you do this there are no problems. Be SURE you have bought insurance and have that policy (or yours) as evidence. Amazing prices and friendly service.
Read More >2 /10 Poor
Reviewed: Wednesday, April 17, 2024
They lied and said my credit card wasn't working and that it kept declining when they tried to charge the 2000.00 security deposit. i called my CC company in front of them and they told me that there was no transaction being made. They lied and said it declined because they wanted me to pay for insurance when i had proof of my OWN. i fought with him and he showed care in the world. what a shame.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 17, 2024
Like: The shuttle came quickly and was a short trip to the pickup. I was up sold on the insurance although I had already purchased the full package, but they reduced my deposit from $2K to $500 for the economy car. Toll costs were explained well. Return was super easy and I was happy to see NO incidentals on my CC and deposit refunded in full when I got home!
Dislike: I thought the insurance up sell was confusing bc I had already purchased a full package.
Read More >8.7 /10 Very good
Reviewed: Wednesday, April 17, 2024
SCAM ARTISTS! Right cars is scamming people with low rates only to charge extra fee upon pick up of the vehicle such as supplemental liability insurance if you don't have 300,000 on your own insurance ( most if not all states only requires 25,000 - 50,000) so why are they asking for 300,000? to obligate you to buy theirs!. to sum it up, will never rent from them again and will do everything I can to steer as many customers away from them as I can.
Read More >
