TIVAT AIRPORT CAR RENTAL REVIEWS

The staff where super helpful and even help set up my aim

Booked an A3 but got a Skoda with multiple scratches. No staff available during return hours, had to call and rush to catch my flight.

Fraudulent company, colluding with car rental service to deceive consumers. Consumers purchased full insurance through the platform and have already paid. During car pickup, the rental service, under the pretense of a deposit, unlawfully deducted around 800 RMB from the insurance without asking for the consumer's consent. The platform and the rental service shirk responsibility by putting on a show.

Instead of Renault Megane provided Dacia Sandero Stepway (smaller, poorer)

Staff at counter could have beem friendlier. Trying to push extra insurance. Staff at actual pick up were good.

Long wait times, rude staff, unwillingness to communicate with customer service, forced purchases, and intimidation of customers.

The first interaction with the staff at Green Motion was really bad, the wait time was too long. But they try to do the best to help and fix the issues we've got on the renting process. For next time I think I prefer to pay a bit more and rent from someone else. Sorry Green Motion.

The staff was very kind, he waited for us to pick up the car even after his shift ended.

The car we got was quite scratched so we had to purchase the extra insurance. Other than this all the rest was ok.

Easy process although a little confused with the rental guy trying to get us to purchase further insurance .

Easy and user friendly.

Waited 30 minutes at the counter before staff arrived

The staff had a terrible attitude and couldn't communicate well in English, even with translation software. Their attitude was vastly different from the Hertz staff in Florence.

I will never book an Avis car again. The counter staff gave a very intimidating and aggressive sell for additional insurance. There were only 4 in the queue and all had an argument over insurance and all bought it. Almost being told you could not have the car without it. Dreadful behaviour. I have my own excess insurance but was told in was inadequate.

Easy rent were very easy to deal with.

Overall Interrent were ok. They did stress car had to be returned clean, which is acceptable and we were happy to do this ourselves. However we did feel pressured to opt for car cleaning fee before collecting hire car as agent explained we could be charged up to €60 if they weren’t happy with cleanliness of vehicle on return. When we did collect the vehicle it had only a cursory clean and the interior didn't appear to have been vacuumed and cleaned since last hire.

The staff pushed hard to sell me insurance after I already paid for it online telling me over and over about how they will find every little bit of damage. I did not buy the insurance as I bought it online through easy car. When I got back they bent down below the vehicle to find damage in a spot you can't see when you are standing up as I was during the vehicle inspection. I didn't cause that damage but they wanted to charge me. They said I could give them 150 euros now or get a bill later for much more. They are crooks who rip people off for minor damage that was already there.

The car was great, but I'm still awaiting my deposit for the premium insurance.

The car was clean, new and actually better then promised.

There were no surprises - all was as expected. We got a brand new Skoda and we enjoyed it.

He gave us a dif model car Drivers window wouldn’t open Had to get out of the car at every ticket booth Very disappointing

Rented from AVIS. The car was in good condition, with 40,000 km and 98 octane fuel. It had features like lane correction and automatic locking when the driver leaves.