Car advertised was toyota corolla or similar.
The car I was given was a Opel Crossland.
Fuel was not filled to the max.
Windscreen wipers needed replacing.
Tyre Pressure warning light came on after 1 day driving.
No reverse camera.
Unable to use a debit card to to secure insurance excess, had to pay for full insurance for complete duration.
Only 1 staff member at desk on arrival, took a very long time to process pick-up.
About QEEQ:10.0/10
Booking was smooth however car advertised is not what is given
1. The car provided was smaller than originally booked.
2. There was a small problem with the rental car, so we drove back the next morning to change the car, and the car we changed was more in line with the original reservation, but it was an older car.
3.Returning the car is very fast.
We arrived to collect the car at 10 minutes to midnight due to delays. We were charged €30 for “collection after midnight “ despite being in the vicinity for collection and in the que before the chargeable times
First car was in poor condition externally. Within 5 mins a warning light came on and I had to return it. Replacement car also had a tyre warning light come on within 30 mins of driving.
Pick up from airport took over 30 mins
Drop off - I had to wait in the dark for someone to move 3 cars after they checked mine before being taken to the airport.
2 days after drop off of the car where no issues were raised I couldn’t use my credit card - 2100 euro still held against it. Emailed easirent - no reply
Cheap and clean but the car was damaged with one mirror held on by tape. The pickup took ages at the airport and the chosen car was not available. They upgraded us for free but it took ages to check in and get a car to us even though it was only us and one other booking
Reservamos un coche y nos dieron uno de gama claramente inferior que ni siquiera podía modificar la altura del asiento y eso es una putada para una persona de 2m. Luego el coche estaba destrozado por fuera llegándole a faltar un tapacubos. A la hora de proceder con la reserva resulta que como la tarjeta de crédito no esta a nombre de quien conduce no vale, lo cual no pone en las condiciones y te hacen pagar un seguro para utilizar la de debito o incluir a otra persona si tiene de crédito. Es decir, me acabo saliendo caro me siento estafado y no dudaría en impedir si alguien va a reservar. Además la atención de la persona que nos atendió fue horrible
The woman who helped us at the counter was extremely helpful and nice. Upon returning, the man who helped me was great. He mentioned he had only been on the job a month, but I couldn’t notice. Car was great for what we needed.
About QEEQ:10.0/10
Did not put the physical location of the pickup spot in the info.
“Overall satisfactory given the price and condition of the vehicle.”
About Budget:7.0/10
The car only had a quarter tank of fuel despite there being a full tank policy and Budget retained a fuel deposit. However, upon notifying Budget, they assured me that there would be no charges to my account.
Hard-sell on everything there is to hard sell on, threats of consequences if we didn't take their total cover insurance ("we always find something wrong when you return it otherwise"). It isn't my first time using them, and have mixed experiences so far, but this time took the biscuit. Oh, and the guy "helping" us claimed to be the manager - I hope not for the other employees.
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