THESSALONIKI AIRPORT CAR RENTAL REVIEWS

We waited over one hr for our vehicle. They didn’t have a vehicle we hired and fortunately someone dropped off a station wagon early so we were given the vehicle. Hertz also advised us not to fill up the fuel tank due to the waiting period. Thank you Hertz

Avance staff was great and they gave us a bigger car then expected

Exceptional experience. Flexible. Very smooth pick-up, drop-off experience. Extremely clean and new car. Staff very polite. I clearly recommend it, since it is my best experience so far.

Avance shop in city center was not an option through qeeq. Only airport one.

I have some complaints about the company.They asked to charge me for 37 euro if i drop it off at 06:00pm as had asked so i drop it off the previous day.thanks you.

They mis sell information and I been payed more money as I should be. When I went to pick up the car I payed money for it and after I could see also charged my by the website where I originally booked the car. On the drop off I told them what happened but they said that’s right I been charged for a panda fiat car one 102 pound and the office an other 93 pound. The car was in terrible condition could put the gear in reverse a lot of times and we wasn’t even sure if with 3 ppl we will able to make on uphill. This car just doesn’t wort at all 200 pound. On the pick up I been asked the girl is that all together 93 pound she said yes and I end up to pay more. Never again with them and I won’t recommend to anyone

The voucher said that we would be met by representative of the Hire company at airport arrivals. This wasn't the case and we had to find our way to the shuttle bus pick up point and waited 20 minutes for the bus. None of which would have been a problem if we had known this in advance

Outstanding car, new, and free upgrade. friendly and helpful counter staff, although booking process a little slow but just because several people arrived at once. Good minibus service from Airport to rental site. Well run, excellent overall

Very good and helpful staff, especially Lora.

Easy to use booking experience

For the price really couldn’t argue, offered to upgrade to a nicer car for €6 per day but we didn’t need it. The Hyundai coupe was ample for our needs. Was a little well driven motor, but got us from a-b. I had my over excess cover, and they weren’t pushy to take their damage waiver, which was very refreshing!

Rhodium Representative was great.

Rude representative; car filthy and in poor mechanical condition

Great and fast service

Great app, good prices

Car was high mileage but drove ok. Counter staff friendly and professional.

Easy as usual.

The car exceeded my expectations in performance and size. The service staff had very extensive paperwork requirements, which I was prepared for. They had a poor selection of child seats, especially considering I was being charged a total of $140 Euros for their use, and were reluctant in assisting me with installing them. Additionally, they attempted to charge me for excessive cleaning, including a potential $250 Euro charge for vacuuming. I was able to clean the car manually after half an hour of elbow grease. They were very courteous and helpful otherwise, providing timely service to and from the airport, despite my error in understanding the voucher.

very good local company offering a good service,all staff very polite and trustworthy

easy to use service

Good sign up and hand over. The only negative feedback was in relation to my cross border trip from Greece to Bulgaria. It was not mentioned at the rental office, I needed an e-vignette to travel on certain roads in Bulgaria. This ended up with Toll Control fining us 55 Lev (27.50 euros) on my return to Greece.

Pros: - Fast service - Fast pickup Cons - Their office is dirty and run down - Tires of car were almost sleek, should have been replaced long ago - The paint was peeling from the bumper - Picked it up with 1/4 gas - Seats need a good washing, they had stains

good company

We chose this company as it was airport collection. We therefore expected someone to be waiting for us when we arrived. Instead after waiting 45 minutes we discovered by accident that there was an avance counter hidden away in the airport that we were supposed to go to. There were no instructions telling us this in the booking info. At the counter the staff member was rude and unhelpful. I mentioned that we had tried to ring the number on the booking form many times, she said we should have dialled 30 in front of the number on the form, like we should have known that when in reality it should’ve been documented. In her eyes it was our fault, and she offered no apology! We had to go outside and upstairs and wait for a shuttle to the collection point even though we booked an airport pick up. The driver threw us around in the car like it was a fairground ride. Fortunately drop off was better.

Good overall

good overall