Worst scam ever, do not ever rent from them. They charge you $2000 deposit, force you to pay for sunspass even if not needed, customer service is the worst. You will end up paying triple at the counter than expected.
It is a small company. There was only one person at the location and he was doing shuttle, desk, and everything else. It was not an easy process to pick up a car.
Renting was ok although it took 30mins for the shuttle bus to arrive and 1h for the guys to give me a car, there was a long cue and I think it was managed poorly in terms of personnel, time, and space (too crowded).
Merci pour ce service au top. La voiture était parfaite. Les cosneils de l'agent étaient très professionnels. Un seul regret est le retrait et retour du véhicule en ville plutôt qu'en gare.
Absolutely terrible experience please listen to ALL the bad reviews I didn't and regretted it immediately.
I waited nearly 2.5 hours after coming 30 mins early due to reading the reviews about the wait time,I ending up having to reschedule a business meeting.
Customer service from one of the customer advisor was nothing less than disgusting an blatantly racist! If you aren't of south asian decent dont bother wasting you time or money. I wish I could remember his name I’m writing this reviews months later.He called south asia man that was behind me forward I pointed out I had been waiting and he then refused to serve me as I had raised my voice, I said I know the reason why he didnt want to serve me he then said you would serve me clearly embarrassed by my intelligence, hos coworker even told him to chill because i would speak to the manager to which he replied he doesnt care!At this point he coworker said he would serve me once he had finished with his customer, the rude one then left to have a cigarettes leaving waiting customers. I was also charge £40 ontop of online price my advise go to eurocar of thrifty its £20 more bt no extra added fee and great customer service I would NEVER GO BACK AGAIN
The whole process was awesome. I was very confused on the quality of the vehicle as there was a back up camera but no automatic locking doors or windows. This is a safety concern as we had to constantly manual unlock and lock everydoor, and if we forgot one door that could have been a safety concern or a potential theft. It was confusing as it seemed above standard for the rear view camera but below standards on manual windows and locks. Everything else was exceptional!!
I gave only 2 stars to the condition of the vehicle because the front tires were not in good condition, showing places with damaged rubber. Otherwise there were some scratches, but they were duly noted in the survey and there were no problems at the return.
I booked in start at the opening time, don't found any staff in the counter, they should be arrive before opening time. However, staff stand in there on time.
Our original car had intermittent issues with the air-conditioner, and I called the office to ask about a replacement car. No problem! A smooth transaction from old to new car and we were on our way in about 10 minutes.
About QEEQ:10.0/10
Prices were well below competitors and everything online was easy to use.
“Excellent from start to finish, highly recommend”
About Alamo:10.0/10
Wouldn't hesitate to return to Alamo for my next trip, very easy throughout collection and drop-off and staff were pleasant as well.
We all appreciated the speed at which we had our car considering we had been travelling for 15 hours and to have zero hassle was great.
The online check-in option was a fantastic time saving option.
About QEEQ:10.0/10
Prices were very competitive and the deal I received I was very happy with. The website was really easy to use and the insurance options given (and taken) with AXA were great as well.
Wouldn't hesitate to return to this company for my next car rental.
The tire pressure light showed low the whole time we had the car. (We rushed back to the counter as soon as we say it, after picking up the car), but the staff had already left the airport - we were the last customers from our flight, and it's a very small airport. We checked the tires at local gas stations during the time we rented the car, and the pressure stayed OK. Couldn't figure out how to reset it.
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