CAR RENTAL REVIEWS ON ROUTES AT TORONTO AIRPORT, YYZ

Waiting long time for shuttle pick up and the driver wasn’t helpful at all with my luggage

No

My experience at Routes is always stellar. Terrific customer service, efficient and friendly. The mystery vehicle was awesome! I highly recommend Routes Rental.

I am new to Qeeq.com. Customer Service is very helpful and friendly. Other than the ap giving me a bit of a challenge, I am very happy with this new Rental experience. I am a diamond member now and have gotten amazing deals! I have a few more upcoming rentals and am looking forward to all of them.

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

They are very focused and have always had a smooth experience.

Routes was able to get me a very nice SUV to use for the two weeks that I was back home visiting family. And when I needed to book a few extra days, they made the process extremely easy.

QEEQ allowed me to get a great deal on a rental vehicle. As always, super easy and convenient.

Super easy to work with. They even offer a free shuttle from the airport.

Super easy to use. Comparing prices to competing companies makes the decision simple. Will absolutely use again.

Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.

Great price, nice vehicle.

Easy to use, good customer service.

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.

Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.

The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...

This is my sixth or seventh time renting through Easyrentcars and the process has been flawless as always.

They tried to charge me for smoking in the car of $150. Problem is I do not smoke!!

routes staff are not honest,,my wife unfortunately forgotten her wallet when we returned car,,no body informed us infact they denied for 2 days,and when we threatens for police complains they suddenly found the wallet and that too given us when we reach there office. worse thiings they have stollen the money from the wallet..dishonest people

Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up

Great

Took a little while to be picked up. Drop off service was excellent.

Easy to book and very cheap!

Please consider doing a 24/7 service

pls consider doing a 24/7 service.

This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend

I had to wait 45 minutes for the shuttle service and then about 20 minutes at registration desk. The car was great. Dodge Durango R/T

Excellent

I wanted a jeep Cherokee. But they dint have any and "upgraded" me to a Dodge ram 5000. Which I didnt want because I spent over a 100 dollars on gas for such a large vehicle with only me as a passenger. The other option they had was to take a small sedan, but they won't refund the money for the larger booking I did. Since I didnt want to degrade, I took the ram. It was helpful because it snowed and I had a very safe drive. But the jeep would have been d same and I would have saved some money on fuel.

Easy rent cars were brilliant.