Advantage - Las Information, Car Rental Instructions & Policies

Like: Have good experience

Like: we loved the car. we had what we requested, a red Camaro convertible .
Dislike: We waited for 2 hours in a line up to get waited on to get our car.

Like: Service

Like: Price / value was great, service was superb
Dislike: None

Like: Efficient and helpful. Car was allocated, prepared and ready to drive away. Would choose Advantage again.
Dislike: Lots of stickers still attached to the vehicle. This spoilt its appearance but not my job to remove them. Presentation needs improvement.

Like: Toyota car
Dislike: None

Like: Ease of handling and pricing
Dislike: N/A

Like: The price
Dislike: The horrendous wait picking doing the paperwork before picking up my car. When there's 8 people waiting in line and each person in front of me is taking a minimum of 15 - 20 each to get their car assignment... I get a little "testy". The reason it takes so long is because your sales agents (that's right, "SALES AGENTS") are up-selling every costumer on insurance, upgrading cars, add ons... it's a bit ridiculous and takes a LOT of time. So, I wait and wait and wait while the agents explain everything to the people in front of me. I know you want to make more money but it's a REAL HASSLE for those of us who know we don't need or want anything extra. Find a way to service those of us who don't need or want extras without it costing us more money. Let us fill out the necessary paperwork BEFORE we arrive. Then we could go straight to the cars and go. I've rented a LOT of cars. I don't need or want insurance or ANYTHING. Just the car please. AND... stop making me wait in line for a half hour... and sometimes an hour just to talk to your counter agents.

Like: Friendly staff at Las Vegas
Dislike: Anti skid light kept coming on, car smelled of body odour for the period

Like: Great service!
Dislike: Returning car took longer than I would’ve liked. Only 1 person checking in cars, might be faster with another person there.

Like: `Car was good; sell.
Dislike: In Rental Center staffing was short; rep tried too, much too, hard to up

For the most part it was good experienced car start up after arriving at hoover dam and had difficulty getting a jump start

Would not use them again

I had still taken basic rental liability insurance as I was a bit forced to take it and I was not sure so too it , already had my own auto insurance

Did not have a full size vehicle available at our pick up time. Ended up with a midsize and paid same amount as for a full size since it was prepaid.

I was waiting for 75 minutes with tired kids for my prebooked car to make ready. Attendent over the counter was so rude and didn't want to help me. She forced me to upgrade my car to give them $100. I was completely unhappy and never did business again.

Always pushing and threatening customers to sell them something they don't need. I hate those methods.

Great company with pretty transparent policies. Front staff goes a little too heavy on making you feel pressured into getting their insurance coverage

The car wasn't really clean and the selection is really limited.

Great vehicle conditions and great service provided by the staff.