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Routes, Toronto Car Rental

Routes 6000+ ratings, 127 reviews

Toronto, Ontario, Canada

8.9 / 10 Very Good

Best Price Car Rentals at Toronto Airport(YYZ)

Last updated on: April 3, 2020

Routes - Toronto Information, Car Rental Instructions & Policies

Store Location

3035 Orlando Dr, Mississauga ON L4V 1L6

Telephone

4166752221

Pickup from Branch or Car Park & After Hours Pickup

The Routes - Toronto car rental location is located out of the airport

You can arrive of Routes - Toronto car rental by free shuttle bus.

From Terminal 1:Take the link train located over the west pedestrian bridge in the parking garage on level five to viscount station,proceed down to the ground level using the escalator and call us from the courtesy phone located beside the escalators. from terminal 3 : take the link train located over the sheraton hotel pedestrian bridge at level 3 to viscount station,proceed down the escalator and call routes car rentals from the courtesy phone located beside the escalators or call 905-677-9994 or 1866-467-6883.

Return to the Store, Car Park or Key Box & After Hours Return

Please return the vehicle to the store and the free shuttle van will take you to the airport.If you return the car after business hours,please park the car in the designated position and place the key in key box out of store.Please consult the staff when picking up the car.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
CLOSED
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
CAD 500-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master, Discover, AMEX

Visa Master Discover AMEX

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of CAD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Canada

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
CAD 6.99/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
USD 4.99/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
To be confirmed
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
CAD 7.99/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

United States

CAD 15.99 per day
WRITTEN PERMISSION REQUIRED. FOR VANCOUVER LOCATIONS, IF TRAVELING TO THE UNITED STATES THE ONLY STATE YOU ARE PERMITTED TO DRIVE TO IS WASHINGTON STATE AND AN INTERNATIONAL BORDER CROSSING FEE(CAD10.99-15.99/day) APPLIES.MILEAGE LIMIT ALSO CHANGES, PLEASE REFER TO THE WEBSITE\\\'S TERAMS AND CONDITIONS. DUE TO THE EPIDEMIC, THE US-CANADA BORDER IS TEMPORARILY CLOSED. CROSS-BORDER IS UNAVAILABLE FOR THE TIME BEING. PLEASE REFER TO THE LATEST BORDER POLICY, THANK YOU.

Must-not:

Taking rental cars to following countries is not allowed:
Mexico

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

CAD 2000-3500

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.7 mi from Toronto Airport

8.2 mi from Downsview Airport

13 mi from Billy Bishop Toronto City Centre Airport

Railway Stations

3.1 mi from Etobicoke North Go Station

13.2 mi from Toronto Union Station

Hotels

1.2 mi from Humber College North Campus Residence

1.6 mi from Comfort Hotel Airport North

1.6 mi from Comfort Hotel Airport North

Other Landmarks

11.1 mi from Casa Loma

12.7 mi from Ontario Legislative Buildings

12.8 mi from Osgoode Hall

FIND ME A CHEAP RENTAL
Map view of Routes Store Location
coordinates: 43.71614 -79.62515

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.9 / 10 Very Good

  • Vehicle condition: 9.4
  • Vehicle cleanliness: 9.0
  • Spaciousness: 9.5
  • Counter staff: 8.4
  • Pick-up location: 8.3
  • Drop-off location: 8.4
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • D.Henry

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Like: the trip was really good the van was comfortable the price was awesome
    Dislike: The van rotors needs to be change.
    Read More >
  • M.Laframboise

    Toronto

    8.2 /10 Very Good

    Reviewed: April 6, 2020

    Like: Friendly staff. Brand new car. Very good price
    Dislike: long waiting period for pickup.
    Read More >
  • Azi

    Brampton

    9.6 /10 Excellent

    Reviewed: April 6, 2020

    Like: everything
    Dislike: the location
    Read More >
  • Y.AHMD

    Toronto

    9.8 /10 Excellent

    Reviewed: April 6, 2020

    Like: Neat and low mileage cars
    Read More >
  • J.Stancliffe

    Toronto

    9.2 /10 Excellent

    Reviewed: April 6, 2020

    Dislike: The transportation to the airport was so late that I missed my flight.
    Read More >
  • P.Konechny

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Like: We were anxious to come to a new city and not know where we were going to; the GPS made the trip effortless and pleasurable. We were able to enjoy exploring different areas of Toronto, Cambridge and Kitchener to mention a few places...feeling confident and comfortable at all times. Staff was helpful and cheerful at all times.
    Read More >
  • D.Lee

    Toronto

    8.6 /10 Very Good

    Reviewed: April 6, 2020

    Like: Very friendly & efficient staff, they even gave us a free upgrade :) They provide a shuttle to & from the Viscount station.
    Dislike: When we first called we didn't understand that the person was saying Routes, we thought they were saying Ruth"s. We eventually figured it out.
    Read More >
  • TorontoCar

    Toronto

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    Car provided wasn't as advertised. The car received was good but I needed more space for bags, hence had to take more trips and cost me more. The pick up wait was over an hour. The drop off time was smooth and quick. If you could lower your prices more, this would help me book more.
    Read More >
  • mobsaleh

    Toronto

    7.7 /10 Good

    Reviewed: April 6, 2020

    Staff gave me hussle about the mileage even though it's within the 3500 km allotted by my reservation at EasyRentCars. Staff claimed mileage is 1400 km only and wanted to charge for all extra kms.
    Read More >
  • I.Kong

    Toronto

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    very friendly service.
    Read More >
  • A.Alkilany

    Toronto

    9 /10 Excellent

    Reviewed: April 6, 2020

    I faced some difficulties to add the full insurance to the car contract as the stuff refused to add it in the first time.
    Read More >
  • N.Simion

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    The rented car exceeded my expectations. I received a new car in less than 10 minutes, the lady at the reception desk being very kind and helpful. I can't hope for anything better, even if the car doesn't rent directly from the airport parking (in this case the price could reach double). But the rental center is close to the airport and it is easy to arrive by a free shuttle bus from Viscount link train between the terminals station.
    Read More >
  • N.Lodge

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Excellent service
    Read More >
  • F.A.

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Routes has now served me on 4 occasions in the past year now. Somehow, they keep exceeding my expectations. Vehicle selection is great and the customer service has been excellent. I have to commend their counter service rep. Vivian on going above and beyond.
    Read More >
  • J.Langan

    Toronto

    8.3 /10 Very Good

    Reviewed: April 6, 2020

    I ordered a medium Nissan suv, they seemed to want to push me in a jeep wranfler instead. I pushed back to get the Nissan. It was onlyb5000 km old. Very technically advance, could steer itself around corners type technology. Car was flawless in performance and got great fuel economy
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  • L.Christodoulou

    Toronto

    9 /10 Excellent

    Reviewed: April 6, 2020

    Yes
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  • K.Dhaliwal

    Brampton

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    They are vary friendly
    Read More >
  • C.Sullivan

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Pick up paperwork took a little longer than expected. As a bonus I was able to book the car for an extra day at the same great rate when I picked it up. Returning the car was super easy and quick.
    Read More >
  • B.Bebb

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Ordered a compact, Rio or similar, but got the biggest car in the lot! A Dodge Durango no less! Lovely car to drive, although very thirsty. No complaints.
    Read More >
  • Anonymous

    Toronto

    8.3 /10 Very Good

    Reviewed: April 6, 2020

    Booked unlimited km, on a pickup was notified that its unlim for international customers only, 200km daily limited for locals. Really? Also got a hold of 1500$ as a local while customer from states beside me got a hold of 500$. Manager increased the daily limit to 400, good on that but shady practices of putting more harsh limits on locals for some reason
    Read More >
  • J.Kong

    Toronto

    5.7 /10 Average

    Reviewed: April 6, 2020

    This rental company staff should not exist .
    Read More >
  • C.Donaghy

    Toronto

    4 /10 Average

    Reviewed: April 6, 2020

    The staff at Routes during our pick up was very rude and un-accommodating. We were originally picked up by a shuttle bus that didn’t belong to Routes, and taken to the wrong location. Once back at the airport and had the shuttle come again, the driver was very rude and told us we wouldn’t fit. We had a screaming baby and 2 small kids with us, and he was not willing to accommodate us at all. Or even offer any compassion to our situation. When we arrived at Routes the desk staff was rude, pushy and difficult to deal with. Overall Routes was not a pleasant place to rent from.
    Read More >
  • C.Landry

    Toronto

    9 /10 Excellent

    Reviewed: April 6, 2020

    The rental experience and quality of the car was excellent. On pick up - staff was very friendly however she was serving phone customers at the same time and took a look time to complete our paperwork.
    Read More >
  • N.Sioson

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Further than I thought but that was because I came from North York, not from the airport. The free shuttle from the airport is definitely a big bonus to go to the pick up/drop off area
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  • Jaspreet Perhar

    Mississauga

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    Worst company i ever dealt with. Would never like to see there face again. Had to pay extra $25 for KM even though i booked 3500 km included in the booking.
    Read More >
  • S.Briffaut

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Le tarif est hyper compétitif, équipe très accueillante et professionnelle, temps d’attente un peu long, mais compenser par l’offre d’une gamme de voiture supérieur à ce qui a été demandé. Très bonne expérience, je conseille vivement
    Read More >
  • Anonymous

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Supportive staff and an easy rental experience
    Read More >
  • Arash

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    The car was almost brand new, no problems at all with the car, the only problem was that i was not given unlimited mileage as advertised
    Read More >
  • Anonymous

    Toronto

    6.7 /10 Average

    Reviewed: April 6, 2020

    Initial millage was 1750km per day but they reduced it to 1700km for three days which I wasn't happy about.
    Read More >
  • D.Reid

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Great service with Routes, great car...what more can I say
    Read More >
  • J.Kambo

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    On line the hours were 7:00 am opening however the shop did not open until 7:30, so we had to wait half hour until we were able to pick up the car. Otherwise everything was great! Quick service, clean car. We will book again. hank you
    Read More >
  • Anonymous

    Toronto

    8.3 /10 Very Good

    Reviewed: April 6, 2020

    The car was very good and the staff very good.
    Read More >
  • Anonymous

    Toronto

    8.3 /10 Very Good

    Reviewed: April 6, 2020

    Very good car very good stuff
    Read More >
  • AvidMo

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Amazing amazing amazing there not one time I book and they disappoint. They either go above and beyond or go above and beyond.
    Read More >
  • Santosh

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Counter staff was polite and excellent.
    Read More >
  • Anonymous

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Perfecto
    Read More >
  • S.BAIK

    Toronto

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    Was good enough
    Read More >
  • NZ traveller

    Toronto

    7.3 /10 Good

    Reviewed: April 6, 2020

    The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.
    Read More >
  • SJ

    Toronto

    7 /10 Good

    Reviewed: April 6, 2020

    Pick up & drop off service was ok. However, whenever I called to contact office, they never get the call.
    Read More >
  • Emer Tekaya

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    la voiture etait tres neuve, magnifique
    Read More >
  • A.Rahi

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Great customer service
    Read More >
  • Dhawal Shah

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Amazing vehicle. Loved it.
    Read More >
  • A.Naeem

    Toronto

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    Best price and car was perfect. Will book again for sure. They accepted my card insurance.
    Read More >
  • Rafael Dourado

    Toronto

    9 /10 Excellent

    Reviewed: April 6, 2020

    Very crowded, but the car was brand new what exceeded my expectations! Very good experience!
    Read More >
  • Dhawal Shah

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Very nice cars. Always new cars.
    Read More >
  • Anonymous

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    They are amazing, they gave me a free upgrade as they had a jeep available.
    Read More >
  • H.Chan

    Toronto

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    Why can't you have all your cars filled up when handing to a customer?
    Read More >
  • A.A

    Toronto

    9.5 /10 Excellent

    Reviewed: April 6, 2020

    Great I experienced rental car
    Read More >
  • F.Obodozie

    Toronto

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    pls consider doing a 24/7 service.
    Read More >
  • P.Bouzanis

    Toronto

    4.3 /10 Average

    Reviewed: April 6, 2020

    They tried to charge me for smoking in the car of $150. Problem is I do not smoke!!
    Read More >
  • F.Alvi

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...
    Read More >
  • K.Moon

    Toronto

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.
    Read More >
  • B.Rizkallah

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.
    Read More >
  • Freddie

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Routes car rental staff fast and efficient. Highly recommended.
    Read More >
  • Happy Customer

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Car exceeded expectations, process was simple
    Read More >
  • S.Malhotra

    Toronto

    9 /10 Excellent

    Reviewed: April 6, 2020

    Great customer service.
    Read More >
  • J.Hart

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Took a little while to be picked up. Drop off service was excellent.
    Read More >
  • A.Young

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Car was dangerously low on gas at pickup. I had to return it with more gas.
    Read More >
  • L.Mesa

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    We were expected (as per the reservation) a different make of car but there was no issue with the one we got.
    Read More >
  • M.Varkovetski

    Toronto

    5.7 /10 Average

    Reviewed: April 6, 2020

    Terrible service. Due to a credit card machine issue on their end, we waited over an hour to have our rental processed. No apologies from staff. Terrible.
    Read More >
  • F.Obodozie

    Toronto

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    Please consider doing a 24/7 service
    Read More >
  • S.Maharaj

    Toronto

    8.6 /10 Very Good

    Reviewed: April 6, 2020

    Like: Fuel consumption was excellent
    Read More >
  • Anonymous

    Toronto

    8.3 /10 Very Good

    Reviewed: April 6, 2020

    The car was excellent. It took some time to be collected at airport and to get sorted out at Routes. Staff were ok. I had a query about items on the bill and sent an email to Routes. Did not get a reply
    Read More >
  • T.Inamdar

    Toronto

    9.2 /10 Excellent

    Reviewed: April 6, 2020

    Like: Staff was very good and friendly, loved the the way they greeted and attended us. I also like the car as i had booked a 5 door SUV (Nissan) or similar & i got the Jeep wrangler. the kids just loved it and it was fun driving it.
    Dislike: I did not like the long commute from arrival to viscount station and then calling them for the shuttle. i think this could be improved. When you are alone its fine as there is less luggage and easy. but with kids and alot of luggage its kinda difficult.
    Read More >
  • Jason D

    Toronto

    9 /10 Excellent

    Reviewed: April 6, 2020

    I had a fantastic experience here. Very fast service, not the most friendly but I would rather quicker service anyway! The shuttle bus worked very well and ran every 15 minutes, only took 5 mins to get to the terminal. I had a lovely brand new car. Booked economy size (voucher stated Toyota Yaris hatchback or similar) and received a huge Kia Forte sedan! It was great :-) No unexpected extras, would definitely rent here again
    Read More >
  • J.Perez

    Toronto

    9.8 /10 Excellent

    Reviewed: April 6, 2020

    Like: Ok
    Dislike: Ok
    Read More >
  • A.Kodsi

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Brand new car , competitive prices in comparison with other rental companies
    Read More >
  • Anonymous

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Just what you expect. fast service good car
    Read More >
  • Anonymous

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    I got upgraded to brand new Wrangler Jeep that only 16 miles odometer. The problem was this car had 3600 cc engine and fuel wasteful. The stability and comfortable also less compare with Nissan Rogue. We got car with almost empty tank might be because of car just sent out from dealer. The price is good and Routes didn't push me to buy additional insurence and else.
    Read More >
  • D.Puri

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Amaing experience. Have booked through them for second time. Got updraded both times. Thanks.
    Read More >
  • Anonymous

    Toronto

    7 /10 Good

    Reviewed: April 6, 2020

    There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.
    Read More >
  • E.Luceno

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Though I booked for a Rogue Nissan , it was not available. I got a Kia Forte but turned out to be the best for it is fast and good on gas. My family enjoyed the ride and I enjoyed thoroughly the drive. Thanks routes.
    Read More >
  • R.Ekberg

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Car was amazing. Little credit car hazel but still ok
    Read More >
  • F.Alvi

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Excellent service and vehicles. I've used them at least 6 times in the past year and they have been excellent to deal with.
    Read More >
  • Sangha

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Got a brand new car from them, pretty happy
    Read More >
  • A.Nawaz

    Toronto

    9 /10 Excellent

    Reviewed: April 6, 2020

    Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.
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  • M.Sohail

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Front counter staff was very helpful. There was a long queue but worth it.
    Read More >
  • E.Nalubega

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Like: Everything esp the service
    Read More >
  • S.Malhotra

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Good as usual, they gave me a brand new car.
    Read More >
  • V.Gupte

    Toronto

    8 /10 Very Good

    Reviewed: April 6, 2020

    The place is remote. Little cumbersome to pick up and drop off. Staff are business like and not friendly. My car was not given with full tank and I returned it with same level but I expected fuel to be full when I picked up. They don't give the vehicle check list to you so you have no idea what's written on it
    Read More >
  • C.Robitaille

    Toronto

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    I expected 3500km but was told the policy for Canadians is 200 per day totalling 600. There was no flag to review the terms. Thankfully the rep allowed 500 per day, although I used more than that. Very upsetting to be put in that position.
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  • S.Streich

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    Routes was great. Had a great experience.
    Read More >
  • f.arvelo

    Toronto

    7.3 /10 Good

    Reviewed: April 6, 2020

    Looks like they dont have many cars to select from...I wanted a car and they gave a jeep...
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  • R.Startup

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.
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  • P.Cater

    Toronto

    6.7 /10 Average

    Reviewed: April 6, 2020

    The car was great. I got a Jeep Wrangler Sahara instead of the intermediate size car I requested. It was more expensive on gas but was very comfortable. The main issue I had with them is that I had to call my insurance to confirm that I was covered for rental cars even though I provided a copy of my pink insurance card.
    Read More >
  • J.Dutra

    Toronto

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    It's a good rental company, at my last rental time I didn't have luck. I got one dirty car and my full-to-full gas contract wasn't respected.
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  • s.burgin

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    As the car we booked wasn’t back in they upgraded us to a 7 seater SUV
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  • H.JONES

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Like: Professionalism
    Dislike: Clean car and quick pick up and drop off at the airport
    Read More >
  • M.Viswanath

    Toronto

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    Excellent car though it had too large an engine that I was not aware of therefore high fuel consumption. Nevertheless the quality of the car was excellent and service provided by Routes was very good
    Read More >
  • J.Jose

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    I wanted a jeep Cherokee. But they dint have any and "upgraded" me to a Dodge ram 5000. Which I didnt want because I spent over a 100 dollars on gas for such a large vehicle with only me as a passenger. The other option they had was to take a small sedan, but they won't refund the money for the larger booking I did. Since I didnt want to degrade, I took the ram. It was helpful because it snowed and I had a very safe drive. But the jeep would have been d same and I would have saved some money on fuel.
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  • Anonymous

    Toronto

    8.7 /10 Very Good

    Reviewed: April 6, 2020

    Car was upgraded nice staff but drop off was bit poor not organised and waited too long for the shuttle..
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  • Michael Sweeny

    Toronto

    7.7 /10 Good

    Reviewed: April 6, 2020

    I had to wait 45 minutes for the shuttle service and then about 20 minutes at registration desk. The car was great. Dodge Durango R/T
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  • R.mak

    Toronto

    8 /10 Very Good

    Reviewed: April 6, 2020

    Like: service is fine, car is meet my standard.
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  • K.Dhaliwal

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    I was very happy, as they were able to upgrade me due to how busy they were with people coming in.
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  • j.alaimo

    Toronto

    8 /10 Very Good

    Reviewed: April 6, 2020

    yes
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  • M.McCart

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Great staff at the location. Fast and efficient and the cars were clean and read to go.
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  • P. Manzo

    Toronto

    6 /10 Average

    Reviewed: April 6, 2020

    Fine print and restrictions should be made upfront. Not when you're there getting the vehicle late at night.
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  • ap

    Toronto

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.
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  • Dana S

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    I was surprised that this was a brand new vehicle - I was quite possibly the 2nd person to ever drive it
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  • w.Shoukat

    Toronto

    2 /10 Poor

    Reviewed: April 6, 2020

    routes staff are not honest,,my wife unfortunately forgotten her wallet when we returned car,,no body informed us infact they denied for 2 days,and when we threatens for police complains they suddenly found the wallet and that too given us when we reach there office. worse thiings they have stollen the money from the wallet..dishonest people
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  • A.L.

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Excellent professional service
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  • F.Alvi

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    I have now rented at least half a dozen times from Routes in the past year. The cars are new and clean. The counter staff is extremely friendly. They didn't have the vehicle I booked, but offered me an amazing upgrade that I was more than satisfied with. Great customer service and team.
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  • M.Turner

    Toronto

    7.7 /10 Good

    Reviewed: April 6, 2020

    The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.
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  • S.Khurana

    Toronto

    8 /10 Very Good

    Reviewed: April 6, 2020

    The key fob of the car didn't work, so the car had to be opened manually. But, other than that the car was nice.
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  • AF

    Toronto

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    Car was in a great condition, staff were helpful, zero problems throughout the whole process. The pick-up point being a shuttle bus ride away from the airport was a minor inconvenience, but as long as you take the time into account it's not an issue.
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  • Martial

    Toronto

    9 /10 Excellent

    Reviewed: April 6, 2020

    Like: Good price Nice car Great stuff Airport shuttle
    Dislike: Far from the airport
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  • A.CREWS

    Toronto

    9.6 /10 Excellent

    Reviewed: April 6, 2020

    Like: The whole experience was awesome, friendly, helpful and professional.
    Dislike: Nothing to report.
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  • L.Koshy

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    The best car rental experience. The staffs are extremely friendly and helpful. Vehicles are always very good.
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  • M.Montgomery

    Toronto

    8 /10 Very Good

    Reviewed: April 6, 2020

    If you rent a car and it’s should be the car you rent and I did not get that
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  • Y.Von

    Toronto

    7.7 /10 Good

    Reviewed: April 6, 2020

    There was one issue. Instead of "special SUV" Jeep Wrangler, I was given Nissan Rogue, which is mid SUV category. The staff at the counter insisted that Nissan Rogue and Jeep Wrangler are in the same category which is not true because even on their site Wrangler costs more than Rogue. Anyways, they didn't have Wrangler available and I took Rogue. The car was great, but still I would prefer to get what I booked - Jeep Wrangler.
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  • J.Barrett

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Yes ended up in a Nissan Rogue
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  • Anonymous

    Toronto

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    Great value for money
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  • R.BATTINENI

    Toronto

    8.3 /10 Very Good

    Reviewed: April 6, 2020

    they have excellent new cars.
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  • Shrid D

    Toronto

    9 /10 Excellent

    Reviewed: April 6, 2020

    All good.
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  • R.Hallihan

    Toronto

    9.8 /10 Excellent

    Reviewed: April 6, 2020

    Like: I liked all the process
    Dislike: Well the bad thing was that I lost my wallet and the last time I used it was when I had to show Drivers licience and my insurance card. I thought I must have left it on the counter but when I returned from vacation the people working at the counter said there was nothing there.
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  • Birinder

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Like: Friendly staff with professional approach, explained everything required some helpful tips about the toll highway. Drop off was smooth.
    Dislike: Nothing
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  • s.munro

    Toronto

    8.3 /10 Very Good

    Reviewed: April 6, 2020

    Routes se trouve à 15 minutes de l'aéroport et n'est pas facile à trouver à l'arrivée si l'on y va en voiture, mais la navette que Routes propose pour se rendre à l'aéroport est fluide et efficace.
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  • E.de oliveira

    Toronto

    9.8 /10 Excellent

    Reviewed: April 6, 2020

    Like: the car is too safe, good space inside
    Dislike: no words
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  • Stanley

    Toronto

    8 /10 Very Good

    Reviewed: April 6, 2020

    I am still waiting to be reimbursed for my deposit two weeks later
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  • L.vanderLinde

    Toronto

    9 /10 Excellent

    Reviewed: April 6, 2020

    Like: Easy driving
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  • JDD

    Toronto

    6.3 /10 Average

    Reviewed: April 6, 2020

    We have asked for the following refunds without a response as of today. coolant: 15.26 windshield fluid: 3.11 not incursion into USA: 13.00 TOTAL: CANADIAN $31.37
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  • AKG

    Toronto

    10 /10 Excellent

    Reviewed: April 6, 2020

    Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up
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  • M.Kalember

    Toronto

    9.7 /10 Excellent

    Reviewed: April 6, 2020

    At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.
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  • Dj

    Toronto

    7 /10 Good

    Reviewed: April 6, 2020

    The counter staffs are not friendly and helpful. Didn’t give me time for questions.
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  • O.Kokhtenko

    Toronto

    9.3 /10 Excellent

    Reviewed: April 6, 2020

    This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend
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  • R.Advani

    Toronto

    4.7 /10 Average

    Reviewed: April 6, 2020

    Terrible service. Spent over 1.5 hours to pick up the car. Car was reserved for 9am and paid for, I went there at noon and still the car was not available. I had to drive with them to the pick up lot 15 minutes away to collect the car. On reaching there, the first car had a flat tire and they gave us another car. They also charged for extra KM when the booking page said 3500KM included. It was a terrible experience.
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  • Anonymous

    Toronto

    8.3 /10 Very Good

    Reviewed: April 6, 2020

    It's a lovely small company, however it took a while til they picked me up from the airport location. and also for the second time they gave me a minivan instead of the economy car i booked. If you enjoy such upgrades you're in for a good surprise. I though I just spent extra money on gas. But otherwise - a positive experience.
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