8.2 /10 Very good
Reviewed: Saturday, July 27, 2024
Like: Good cars, free.
Dislike: My car was not washed and clean up inside (rubbish inside- crips everwhere, grapes, empty bottle and dirty outside). They said they were busy and had no time to clean the car...but they gave me an upgraded car.
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
The insurance wasn't very clear and expensive.
Staff were super nice.
Read More >5.3 /10 Average
Reviewed: Saturday, July 27, 2024
I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
I am absolutely disgusted with the service from Easirent, who conned me into signing for insurance that was not explained to me. I had already purchased insurance from Easyrent and instead of asking for a deposit they took more money out of my account for further insurance without explaining the terms to me. After realising the next day that money had left my account, I called them and they just blamed Easyrent and said that they should never have sold me insurance?!
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
One thing wrong only discovered when on motorway no fluid in windscreen washer bottle
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
On arrival was offered a GLA this is NOT an equivalent car or 'upgrade' as they later told me. I booked a V60 Estate or Similar, I expected something similar to this, there was no cars in their car park remotely close to this model.
An upgrade was given but still not an estate and after a long discussion.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.
Read More >9.2 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good
Read More >7.3 /10 Good
Reviewed: Saturday, July 27, 2024
Took far to long to pick up car waited in line for over 40 mins, then had to wait for the car there was 4 people in front car was not cleaned inside or outside, windscreen was very smeary on the inside had to stop to get it cleaned
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Quick polite and friendly service.
Read More >2.7 /10 Poor
Reviewed: Saturday, July 27, 2024
Got there, hired the smallest car available. All they had was 9 seater vans. Not suitable for our needs
Read More >2.3 /10 Poor
Reviewed: Saturday, July 27, 2024
Absolute cheats..had a full insurance bought while booking..still charged 180 pounds without informing me..later said that I shud have read all the terms b4 signing...strangely enough the receipt does not show the amount anywhere..just a tick where it says need full insurance..
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
After being hustled to take extra insurance, I was told that if I didn't take some form of expensive top-up insurance, they would hold GBP 1500 on my card. If any issue was experienced with the car, even as small as a tyre issue, they would take the full GBP1500.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
GOOD SERVICE
Read More >6.7 /10 Average
Reviewed: Saturday, July 27, 2024
VERY slow pick up process, staff tried to limit mileage to 100 miles per day despite car being booked with unlimited mileage. Still waiting for fuel deposit refund.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Easirent offers a first class service. Keep it up!
Read More >5.3 /10 Average
Reviewed: Saturday, July 27, 2024
The car had damage all over..Paid for full size van 7 people 4 cases but got a c4 piccaso no room for cases ..Smell in car found rottern milk in under tray floor ..fuel light on when collected not good and car not cleaned when brought out to me ..
Read More >6.7 /10 Average
Reviewed: Saturday, July 27, 2024
The car was good but unacceptable wait at collection of nearly 2 hours. This was the case for lots of other customers too.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
They did not provide the same model as we booked, the car is small and not space after put all baggage, the child car seat is dirty and poor. They just said NO car, if we don't like we should ask Easyrentcars.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Rude unfriendly staff. Systems down but no alternate way to complete the booking. Waited for 2 hours and then had to cancel. They were unfriendly were looking forward to cancel the booking. Huge queue
Read More >4.7 /10 Average
Reviewed: Saturday, July 27, 2024
very rude counter personal. will try to make you pay for damages that are already there because they do not mark it down because the car is given dirty
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
£5 for a car... Cant complain too much
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Price was great and staff easy on pressure to upgrade.
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
Good and clean car!
BUT the pickup and drop is NOT in the airport!!, it was hard geting in and out and took a lot of time ( ~1h), and it wasnt clear at time of reservation
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
従業員の人数が充分でなく、車の受取に2時間以上待たされた。 その上予約していた車が無く、それ以上に高いランクの車を勧められ、それしかないので仕方なくそれを借りる事にした。 二度とこのお店では借りない。場所も遠く沢山の荷物を持っての移動はバスでもたいへんでした。。。
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
Nothing particularly wrong, certainly value wise. Staff friendly enough, car fine, service good. A couple of things to tighten up on though (some my misunderstandings but you could help others avoid)... Finding the location - I'd wrongly gone to the car hire bus stop at terminal 5 before realising you weren't on there. When I looked on the internet at the booking it said at the top 'available from terminals 1 -4'. As I saw that I didn't look further assuming I needed to go to a different terminal. I did so on the free train then found you weren't on that sign either. Only then did I look at the smaller print and find I needed to go to a specific bus stop for a specific bus. By that time it was very late. I had tried calling for advice several times but no one picked up which would also have saved me time. In hindsight I completely realise that it says on the detailed part of the voucher how to get to you but having travelled mainly abroad I'm used to car hire that's signed or in the airport. It never crossed my mind not to just follow signs for car hire and look for your desk.
Read More >4.3 /10 Average
Reviewed: Saturday, July 27, 2024
car is cheap; but car is in poor condition. one tyre slow leaking, one mirror case missing.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car given exceeds my expectations
Read More >3.3 /10 Poor
Reviewed: Saturday, July 27, 2024
Worst ever service experience
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The car was unavailable when I reached there. Staff is more abusive then a nazi concentration camp
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Good staff. I have been renting with them for a few times now and the Heathrow location is one of the best that I have rented out from.. Reaching the location is a circuitous route but the folks at Easirent are professional and do not hassle their customers...
Read More >6.7 /10 Average
Reviewed: Saturday, July 27, 2024
The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
book in advanced and the price is very reasonable
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.
Read More >5 /10 Average
Reviewed: Saturday, July 27, 2024
When I called the contact center it kept on going on to the IVR, ultimately someone answered who seemed uninterested. Getting to your pick up point was a challenge since the call center told me a different stop than what it was. When I reached the pick-up point I tried self service machine which didn't work. When I tried to get attention of the staff at the counter, I was told rudely because I'm late they wont work for me. The chap was using foul swear words with his colleagues in Indian language while I was at counter, least mindful of the fact that I could understand Indian language. I saw a customer break into tears because your crew charged him $350 for a scratch on the wheel. For a moment I thought I had signed up to a scam shop and was scared if the same fate awaited me at the return. It was stressful.
Best part of return the chap was fresh as a daisy even if it was almost midnight. He took the keys and completed the process in minutes. That still doesn't change for me the impression I got when I came to pick-up, I will always be scared that I could be paying $350 for a scratch so while I value this survey, you wont' be seeing me again ever !!
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great value for money so no complaints other then sometimes the cars are not cleaned properly.
Read More >5.7 /10 Average
Reviewed: Saturday, July 27, 2024
Condition of car wasn't great but well priced vehicles. Brought car back and it went straight out without clean or check. Customer service average too but again at the prices its fine. No return issues. Smooth. Worth the punt.
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
The location of the office and pick up point was a 15 or 20 minute cab ride from the airport, which is why they're such good value I guess. There was a free shuttle bus from the airport but it was a half hour wait and we had already been travelling all day so we opted for the cab.
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
Would never use this company again
Read More >4.7 /10 Average
Reviewed: Saturday, July 27, 2024
The car i got was a very dirty both outside and inside.
i think the car was not clean at all
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
It took about an hour a half to receive the car there was a backlog of customers at the facility at Heathrow. The car trip meter was not put to zero but I only realised this after I had set off in the car.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great car
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
Car was very dirty on exterior. Employees did not have time to clean it up since demand is too high. Not their fault.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Car boot was perfect for all of our luggage (5 people plus carrying 2 other people's as well) It fit perfectly in the boot, once the back two seats were down.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Had reservations earlier after reading some reviews but I must say the car and service given were good and above expectations.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Absolutely the worst car rental company, I have seen so far. We went in there and were ushered to use a Kiosk. The kiosk goes all the way until you go the option of buying additional option. If you select, no additional insurance, it asks to go back to the desk. The whole 15 mins process after a long flight was terrible.
The person at the desk was rude. He again tried to sell us insurance telling us terrible catalyst converter theft happening in London. I had a California and a UK driving license. I scanned the UK one on kiosk. He said that I cannot use it since I am not a native in UK anymore and cannot switched to California driving license as I had already scanned it. Refused to give me car.
I would suggest everyone to be think twice and think again before using Easirent. I ended up renting for a reputable international car hire company for almost the same price but with much better customer service.
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
Initial car booked was intermediate the earlier car allocated was awfully stinking & was changed next day however was provided a compact car one segment lower than what I had booked
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
First of all they didnt have the ford focus I asked for, the man informed me they only had one which wasnt in use at the moment and havent been in use for some time.I didnt feel comfortable driving the clio so I asked for it to be change the man cleaning the car had no problem with this however the man on the desk did and started arguing with his colleague right for front of me he was very aggressive and unprofessional and it was quite scary to be honest
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Staff was friendly.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
I like that they excepted my annual rental car insurance plan without guestion and without trying to sell me more!
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
Car was adequate for our trip. No problems with counter staff very courteous. Had problems finding the drop off location, street name not the same as given instructions. Otherwise it was a good experience.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch
Read More >4.7 /10 Average
Reviewed: Saturday, July 27, 2024
Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
Overall good experience, the bus instructions were a little confusing and the bus to Drivalia is the hotel hopper, they could be more explicit in those instructions. Honestly the company should just look them over again and make them better. Mileage limit not an issue but might be for some.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Does not support UnionPay cards, insurance requires additional payment. Upgrading the vehicle costs extra, and there is no Chinese service. However, the cars are relatively new and the staff's attitude is okay.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Quite disappointing. Long waiting time. Poor service attitude. Annoying pressure to buy insurance. Not punctual. Reserved model was not available.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Terrible experience. They don't accept UnionPay or credit cards with the UnionPay logo, so I had to buy full insurance at the store, which is much more expensive than the one on the car rental website. They also replaced the promised Volvo 70 with another car. Today, I received an additional charge of £55 from the car rental company without any explanation. Please help me check it. Thanks!
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
They force you to buy their insurance, otherwise, they make you pay a high deposit. Even if you agree to the deposit, they purposely make it difficult, but once you buy their insurance, everything goes smoothly.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
They pushed insurance which wasn't useful at all. Still ended up spending more money.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
This is a shameless car rental company. The store employees are negligent and do nothing, tampering with the original rental agreement. The company supports them and even asks customers to provide video and audio evidence, arbitrarily charging customers. Complaints are ineffective and lawsuits are inconvenient, resulting in significant losses.
The British are absolutely unreliable, be very cautious when renting a car! I recommend recording video and audio during car rental!
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
High pre-authorization amount, and won't allow the use of multiple credit cards
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Even though I had pre-paid in full online while in China, upon picking up the car at the Sheraton Hotel at Heathrow Airport, I was suddenly asked to pay an additional £1,200 or I would not be allowed to take the car. After lengthy negotiations proved futile and urgently needing the car, I had to reluctantly pay despite knowing it was likely a scam. I had clearly rented an MPV but was given a Mitsubishi SUV instead, which was handed over after a cursory wash resulting in a long wait time. Upon returning the car, despite no accidents or collisions, I was accused of causing scratches and a loose left front wheel cover. Only after arguing did a white woman employee skillfully kick the cover back into place, suggesting everyone at the company knew it wasn't my fault. Nonetheless, I was charged £250 for the scratch! I rented the car for a week in early August and by National Day still hadn't seen the £1,000 refunded to my card even after deducting the £250. Where did the money go? Even if Zuzuche.com didn't take the money directly, you facilitated this transaction. Who's handling this matter? The staff at the airport branch, mainly from the Middle East, were extremely rude. I will never rent from them again and will advise everyone to avoid them. I urge Zuzuche to seriously investigate this issue, or I will document and share this experience with everyone.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Very unprofessional
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The car was in good condition, but the company is relatively small. Service was average, and they tried to upsell insurance.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The queue was very slow, it took over an hour.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
1. There was a discrepancy in the service, and I was overcharged by £152.01. Despite multiple attempts to contact them, I have not received a refund. 2. We were told there would be a Chinese-speaking staff member to assist us with the car pickup, but when we contacted them via WeChat at 9 AM local time, they replied, 'This Chinese service number's working hours start at 8:30 AM. Sorry for not being able to assist you during your pickup time.' We had to figure it out ourselves, which was quite frustrating.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The service attitude at the store was quite good. Although there was a small issue with credit card fees, it was waived after communication with the rental company. I compared the rental costs with a friend who rented from another company, and mine was significantly cheaper. During the rental process, a Chinese guy who rented a Mercedes also told me that the cars at this store were cheaper and in good condition. He even suggested I get a membership card, as he did.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
Acceptable. One key reminder is that unlike renting cars in the US, here the primary driver's credit card is required for the deposit, irrespective of whose card is used for payment. We overlooked this requirement and ended up having to buy full insurance on the spot for nearly £300.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
They just wanted money and I was scammed out of £119 with no way to complain.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
The car model availability was random. I wanted to rent a Ford Focus but it was always unavailable. There were very few automatic cars. I ended up with a Korean car, a SsangYong. The first one had a side door that couldn't be opened from the inside. The second one was an old, beat-up piece of junk. Finally, I got another SsangYong which was just okay.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
Adding an extra driver costs £10 per day, which was not stated on the website. Only found out upon arrival. No Chinese-speaking staff at the counter; there is a Chinese service on WeChat, but it takes a few hours to get a response.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
An additional insurance fee was added.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The shop is small, but the service is acceptable.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
This was the worst experience I've ever had. I kept getting harassed by the receptionists of Indian and Pakistani origin, while the car rental service kept shirking responsibilities. 1. They aggressively pushed for insurance, and when I declined, they started finding excuses. 2. They demanded my return flight ticket. When I showed them my itinerary from the airline, they claimed they couldn't read Chinese and refused service without a return ticket. When I called the rental service, they said they couldn’t resolve it. I had to barge into their manager's office, and only then their attitude changed and they processed my rental. 3. They claimed my Visa chip card wouldn’t work, and said if I used a magnetic stripe card, I’d need to buy full insurance, stating that the insurance from the rental service wasn't valid. When I called the service again, they still couldn't resolve it and instead suggested I contact the bank and mentioned we should have opted for a bigger rental company, implying they don't guarantee smaller ones. I had to barge into their manager's office again to get the issue resolved. Meanwhile, others in my group at a different counter had no issues. What problems can the rental service actually solve?
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Arrived at the store at 9:30 PM. The first floor was empty, and I only found an A4 paper directing me to the second floor after looking around. The process took about 15 minutes; the guy was wearing headphones, so he was slow. The store is entirely staffed by Indians, who are not very efficient.
Returned the car at 5 PM. The whole process took 50 minutes because all the staff were busy. Unlike big companies like Hertz, they took a long time to check the car.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
There were only three groups of customers ahead of me, but I waited for over 30 minutes. One was due to a computer error by the rental company that tried to add insurance to the customer's bill. The other two groups couldn't communicate well due to language barriers. Another reason was that selling insurance took a long time. By the time it was my turn, I had lost my patience and didn't check the terms carefully.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The reserved car model was not available, no solution provided, extremely poor attitude.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
ERSIRENT at London Heathrow Airport (KV) took advantage of the language barrier. Despite repeatedly showing the printed statement from the rental service about not needing additional insurance, and stating in English 'I have all cover, no need other cover!', the staff didn't mention the £1250 deposit option. When I repeatedly confirmed if the three charges were all deposits, I got a confirmed response that 'ALL will come back to me.' However, when I returned the car, the staff said this was a charge and wouldn’t be refunded. They maliciously upsold the insurance. Essentially, I rented a car and ended up with two full insurance policies, costing me significantly more than usual. This has caused me substantial financial and mental distress. Customer service is handling it, and I hope for a good outcome.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
They almost didn't rent us the car and said they couldn't do anything! The reason was that the staff couldn't process our Chinese credit card and refused to take cash. Fortunately, the rental platform customer service was helpful and contacted another company for us! Just as we were about to leave angrily, an employee figured out how to use the Chinese card and finally rented us the car, but there was no apology or compensation! It seems to be a small company with very few Chinese customers.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Upon arrival at the rental location, they insisted on mandatory insurance fees. Since we were already there, we had no choice but to comply.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Slow
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Staff were slow and inefficient, even when there were 20 people waiting to rent a car. They threatened to force us to buy their full insurance by saying there would be no assistance otherwise. They charged the card without explaining the amount and were unwilling to explain why they needed to pre-authorize £1250. Their attitude was very unfriendly.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Arrived on time to pick up the car, but was informed there were no cars available; waited an additional 2 hours.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Extremely dissatisfied, severe mistreatment of customers. They claimed our car was too dirty to tolerate. If they say it's intolerable, does that make it so? We still had time before return, and we were willing to take the car for a wash, but they said once the car entered their store, it wouldn't be allowed out. We still had over an hour before the return time, but they wouldn't let us leave. The cleanliness standard was entirely up to them. I didn't think it was dirty, just had some sand and mud inside from our trip to the Scottish Highlands. Isn't that normal? They delayed our time to catch the flight, insisting we pay a £100 cleaning fee. I just want to ask, does cleaning need to cost £100? I will never choose this company again, very dissatisfied. Goodbye!
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The paperwork took over an hour. Terrible service. I booked an SUV but they gave us a station wagon. If I had known, I would have booked a station wagon from the start since it's cheaper. They charged £120 for a second driver and said it could be refunded if canceled, but it turned out to be a scam.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
It took over an hour to complete the paperwork. Terrible service. I booked an SUV but got a station wagon instead. If I had known, I would have booked the station wagon from the start, since it's cheaper. They charged £120 for a second driver. When I wanted to cancel, they told me it was fine and that I would get a refund, but I never received it.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
Returning the car took a while, but picking it up was okay. They promised to give me a baby seat and said they'd discuss it with the manager, but I never heard back.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Very dissatisfied. The provided car did not match the booked model. I booked a Sharan, but got a Citroen Picasso C4 instead. They claimed it was the same class, but their attitude was irresponsible. It took five hours of negotiation at pickup, delaying our trip.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Make sure to inspect the vehicle carefully. When returning the car, they charged over 600 pounds for a barely visible scratch on the rear bumper. Compared to big companies, their integrity is noticeably lacking.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The line was long, and I waited half an hour to pick up the car.
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