2 /10 Poor
Reviewed: Tuesday, October 3, 2023
The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch
Read More >4.7 /10 Average
Reviewed: Tuesday, October 3, 2023
Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage
Read More >10 /10 Excellent
Reviewed: Tuesday, October 3, 2023
The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.
Read More >8.2 /10 Very good
Reviewed: Tuesday, October 3, 2023
Like: Good cars, free.
Dislike: My car was not washed and clean up inside (rubbish inside- crips everwhere, grapes, empty bottle and dirty outside). They said they were busy and had no time to clean the car...but they gave me an upgraded car.
Read More >8.3 /10 Very good
Reviewed: Tuesday, October 3, 2023
The insurance wasn't very clear and expensive.
Staff were super nice.
Read More >5.3 /10 Average
Reviewed: Tuesday, October 3, 2023
I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.
Read More >8.3 /10 Very good
Reviewed: Tuesday, October 3, 2023
I am absolutely disgusted with the service from Easirent, who conned me into signing for insurance that was not explained to me. I had already purchased insurance from Easyrent and instead of asking for a deposit they took more money out of my account for further insurance without explaining the terms to me. After realising the next day that money had left my account, I called them and they just blamed Easyrent and said that they should never have sold me insurance?!
Read More >9.7 /10 Excellent
Reviewed: Tuesday, October 3, 2023
One thing wrong only discovered when on motorway no fluid in windscreen washer bottle
Read More >7.7 /10 Good
Reviewed: Tuesday, October 3, 2023
On arrival was offered a GLA this is NOT an equivalent car or 'upgrade' as they later told me. I booked a V60 Estate or Similar, I expected something similar to this, there was no cars in their car park remotely close to this model.
An upgrade was given but still not an estate and after a long discussion.
Read More >4 /10 Average
Reviewed: Tuesday, October 3, 2023
The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.
Read More >9.2 /10 Excellent
Reviewed: Tuesday, October 3, 2023
Good
Read More >7.3 /10 Good
Reviewed: Tuesday, October 3, 2023
Took far to long to pick up car waited in line for over 40 mins, then had to wait for the car there was 4 people in front car was not cleaned inside or outside, windscreen was very smeary on the inside had to stop to get it cleaned
Read More >10 /10 Excellent
Reviewed: Tuesday, October 3, 2023
Quick polite and friendly service.
Read More >2.7 /10 Poor
Reviewed: Tuesday, October 3, 2023
Got there, hired the smallest car available. All they had was 9 seater vans. Not suitable for our needs
Read More >2.3 /10 Poor
Reviewed: Tuesday, October 3, 2023
Absolute cheats..had a full insurance bought while booking..still charged 180 pounds without informing me..later said that I shud have read all the terms b4 signing...strangely enough the receipt does not show the amount anywhere..just a tick where it says need full insurance..
Read More >2 /10 Poor
Reviewed: Tuesday, October 3, 2023
After being hustled to take extra insurance, I was told that if I didn't take some form of expensive top-up insurance, they would hold GBP 1500 on my card. If any issue was experienced with the car, even as small as a tyre issue, they would take the full GBP1500.
Read More >10 /10 Excellent
Reviewed: Tuesday, October 3, 2023
GOOD SERVICE
Read More >6.7 /10 Average
Reviewed: Tuesday, October 3, 2023
VERY slow pick up process, staff tried to limit mileage to 100 miles per day despite car being booked with unlimited mileage. Still waiting for fuel deposit refund.
Read More >10 /10 Excellent
Reviewed: Tuesday, October 3, 2023
Easirent offers a first class service. Keep it up!
Read More >5.3 /10 Average
Reviewed: Tuesday, October 3, 2023
The car had damage all over..Paid for full size van 7 people 4 cases but got a c4 piccaso no room for cases ..Smell in car found rottern milk in under tray floor ..fuel light on when collected not good and car not cleaned when brought out to me ..
Read More >6.7 /10 Average
Reviewed: Tuesday, October 3, 2023
The car was good but unacceptable wait at collection of nearly 2 hours. This was the case for lots of other customers too.
Read More >4 /10 Average
Reviewed: Tuesday, October 3, 2023
They did not provide the same model as we booked, the car is small and not space after put all baggage, the child car seat is dirty and poor. They just said NO car, if we don't like we should ask Easyrentcars.
Read More >9.7 /10 Excellent
Reviewed: Tuesday, October 3, 2023
We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.
Read More >2 /10 Poor
Reviewed: Tuesday, October 3, 2023
Rude unfriendly staff. Systems down but no alternate way to complete the booking. Waited for 2 hours and then had to cancel. They were unfriendly were looking forward to cancel the booking. Huge queue
Read More >4.7 /10 Average
Reviewed: Tuesday, October 3, 2023
very rude counter personal. will try to make you pay for damages that are already there because they do not mark it down because the car is given dirty
Read More >6 /10 Average
Reviewed: Tuesday, October 3, 2023
£5 for a car... Cant complain too much
Read More >6 /10 Average
Reviewed: Tuesday, October 3, 2023
Price was great and staff easy on pressure to upgrade.
Read More >8.3 /10 Very good
Reviewed: Tuesday, October 3, 2023
Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)
Read More >6.3 /10 Average
Reviewed: Tuesday, October 3, 2023
Good and clean car!
BUT the pickup and drop is NOT in the airport!!, it was hard geting in and out and took a lot of time ( ~1h), and it wasnt clear at time of reservation
Read More >6 /10 Average
Reviewed: Tuesday, October 3, 2023
従業員の人数が充分でなく、車の受取に2時間以上待たされた。 その上予約していた車が無く、それ以上に高いランクの車を勧められ、それしかないので仕方なくそれを借りる事にした。 二度とこのお店では借りない。場所も遠く沢山の荷物を持っての移動はバスでもたいへんでした。。。
Read More >7 /10 Good
Reviewed: Tuesday, October 3, 2023
Nothing particularly wrong, certainly value wise. Staff friendly enough, car fine, service good. A couple of things to tighten up on though (some my misunderstandings but you could help others avoid)... Finding the location - I'd wrongly gone to the car hire bus stop at terminal 5 before realising you weren't on there. When I looked on the internet at the booking it said at the top 'available from terminals 1 -4'. As I saw that I didn't look further assuming I needed to go to a different terminal. I did so on the free train then found you weren't on that sign either. Only then did I look at the smaller print and find I needed to go to a specific bus stop for a specific bus. By that time it was very late. I had tried calling for advice several times but no one picked up which would also have saved me time. In hindsight I completely realise that it says on the detailed part of the voucher how to get to you but having travelled mainly abroad I'm used to car hire that's signed or in the airport. It never crossed my mind not to just follow signs for car hire and look for your desk.
Read More >4.3 /10 Average
Reviewed: Tuesday, October 3, 2023
car is cheap; but car is in poor condition. one tyre slow leaking, one mirror case missing.
Read More >9 /10 Excellent
Reviewed: Tuesday, October 3, 2023
The car given exceeds my expectations
Read More >2 /10 Poor
Reviewed: Tuesday, October 3, 2023
The car was unavailable when I reached there. Staff is more abusive then a nazi concentration camp
Read More >8 /10 Very good
Reviewed: Tuesday, October 3, 2023
Good staff. I have been renting with them for a few times now and the Heathrow location is one of the best that I have rented out from.. Reaching the location is a circuitous route but the folks at Easirent are professional and do not hassle their customers...
Read More >6.7 /10 Average
Reviewed: Tuesday, October 3, 2023
The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.
Read More >8 /10 Very good
Reviewed: Tuesday, October 3, 2023
book in advanced and the price is very reasonable
Read More >7.7 /10 Good
Reviewed: Tuesday, October 3, 2023
The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.
Read More >5 /10 Average
Reviewed: Tuesday, October 3, 2023
When I called the contact center it kept on going on to the IVR, ultimately someone answered who seemed uninterested. Getting to your pick up point was a challenge since the call center told me a different stop than what it was. When I reached the pick-up point I tried self service machine which didn't work. When I tried to get attention of the staff at the counter, I was told rudely because I'm late they wont work for me. The chap was using foul swear words with his colleagues in Indian language while I was at counter, least mindful of the fact that I could understand Indian language. I saw a customer break into tears because your crew charged him $350 for a scratch on the wheel. For a moment I thought I had signed up to a scam shop and was scared if the same fate awaited me at the return. It was stressful.
Best part of return the chap was fresh as a daisy even if it was almost midnight. He took the keys and completed the process in minutes. That still doesn't change for me the impression I got when I came to pick-up, I will always be scared that I could be paying $350 for a scratch so while I value this survey, you wont' be seeing me again ever !!
Read More >9 /10 Excellent
Reviewed: Tuesday, October 3, 2023
Great value for money so no complaints other then sometimes the cars are not cleaned properly.
Read More >5.7 /10 Average
Reviewed: Tuesday, October 3, 2023
Condition of car wasn't great but well priced vehicles. Brought car back and it went straight out without clean or check. Customer service average too but again at the prices its fine. No return issues. Smooth. Worth the punt.
Read More >7.7 /10 Good
Reviewed: Tuesday, October 3, 2023
The location of the office and pick up point was a 15 or 20 minute cab ride from the airport, which is why they're such good value I guess. There was a free shuttle bus from the airport but it was a half hour wait and we had already been travelling all day so we opted for the cab.
Read More >6.3 /10 Average
Reviewed: Tuesday, October 3, 2023
Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.
Read More >6.3 /10 Average
Reviewed: Tuesday, October 3, 2023
Would never use this company again
Read More >4.7 /10 Average
Reviewed: Tuesday, October 3, 2023
The car i got was a very dirty both outside and inside.
i think the car was not clean at all
Read More >8 /10 Very good
Reviewed: Tuesday, October 3, 2023
It took about an hour a half to receive the car there was a backlog of customers at the facility at Heathrow. The car trip meter was not put to zero but I only realised this after I had set off in the car.
Read More >10 /10 Excellent
Reviewed: Tuesday, October 3, 2023
Great car
Read More >7 /10 Good
Reviewed: Tuesday, October 3, 2023
Car was very dirty on exterior. Employees did not have time to clean it up since demand is too high. Not their fault.
Read More >9.7 /10 Excellent
Reviewed: Tuesday, October 3, 2023
Car boot was perfect for all of our luggage (5 people plus carrying 2 other people's as well) It fit perfectly in the boot, once the back two seats were down.
Read More >8 /10 Very good
Reviewed: Tuesday, October 3, 2023
Had reservations earlier after reading some reviews but I must say the car and service given were good and above expectations.
Read More >2 /10 Poor
Reviewed: Tuesday, October 3, 2023
Absolutely the worst car rental company, I have seen so far. We went in there and were ushered to use a Kiosk. The kiosk goes all the way until you go the option of buying additional option. If you select, no additional insurance, it asks to go back to the desk. The whole 15 mins process after a long flight was terrible.
The person at the desk was rude. He again tried to sell us insurance telling us terrible catalyst converter theft happening in London. I had a California and a UK driving license. I scanned the UK one on kiosk. He said that I cannot use it since I am not a native in UK anymore and cannot switched to California driving license as I had already scanned it. Refused to give me car.
I would suggest everyone to be think twice and think again before using Easirent. I ended up renting for a reputable international car hire company for almost the same price but with much better customer service.
Read More >6.3 /10 Average
Reviewed: Tuesday, October 3, 2023
Initial car booked was intermediate the earlier car allocated was awfully stinking & was changed next day however was provided a compact car one segment lower than what I had booked
Read More >6 /10 Average
Reviewed: Tuesday, October 3, 2023
First of all they didnt have the ford focus I asked for, the man informed me they only had one which wasnt in use at the moment and havent been in use for some time.I didnt feel comfortable driving the clio so I asked for it to be change the man cleaning the car had no problem with this however the man on the desk did and started arguing with his colleague right for front of me he was very aggressive and unprofessional and it was quite scary to be honest
Read More >9.7 /10 Excellent
Reviewed: Tuesday, October 3, 2023
Staff was friendly.
Read More >8 /10 Very good
Reviewed: Tuesday, October 3, 2023
I like that they excepted my annual rental car insurance plan without guestion and without trying to sell me more!
Read More >8.3 /10 Very good
Reviewed: Tuesday, October 3, 2023
Car was adequate for our trip. No problems with counter staff very courteous. Had problems finding the drop off location, street name not the same as given instructions. Otherwise it was a good experience.
Read More >3.3 /10 Poor
Reviewed: Tuesday, October 3, 2023
Worst ever service experience
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