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Live Chat Email Us Service Code: 1001593026

SURPRICE RENT A CAR, Lisbon Airport Car Rental

SURPRICE RENT A CAR 3000+ ratings, 39 reviews

Lisbon, Portugal

7.0 / 10 Good

Best Price Car Rentals at Lisbon Airport(LIS)

Last updated on: January 24, 2023

SURPRICE RENT A CAR - Lisbon Airport Information, Car Rental Instructions & Policies

Store Location

Rua Américo de Jesus Fernandes, Lote G, 1800-023 Lisboa

Telephone

00351300509199 / 00351300509199

Pickup from Branch or Car Park & After Hours Pickup

The SURPRICE RENT A CAR - Lisbon Airport car rental location is located out of the airport

A Surprice representative with a signboard will meet you at the arrival hall next to Vodafone or by Aerobus Bus stop, just outside the main building (After Vodofone shop). Please call 00351300509199 if you need assistance

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
00:01 -23:59
00:01 -23:59
00:01 -23:59
00:01 -23:59
00:01 -23:59
00:01 -23:59
00:01 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
EUR 1000-37007-30

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

Visa Master

AMEX is not accepted.

E-voucher

A print-out voucher is more accepted in this store.

Driver Age Requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10 per day approximately.

Senior Driver Fee applies at 75 - 99 years old with charge of EUR 7.95 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic Driving License + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

EU Driving License

All licenses issued in the European Union are accepted.

For local renters, you need to bring:

Full Driving License issued in Portugal

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Additional driver fee
Additional driver fee
Note that all drivers must provide their valid documentation.
EUR 7/day
capped at EUR 98
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
EUR 10/day
capped at EUR 70
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
EUR 7.5/day
capped at EUR 90
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
EUR 7.5/day
capped at EUR 90
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
EUR 7.5/day
capped at EUR 90

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Spain

EUR 40 per rental

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.6 mi from Lisbon Airport

Railway Stations

1.6 mi from Gare Do Oriente

3.9 mi from Santa Apolonia Train Station

3.9 mi from Rossio Station

Hotels

0.1 mi from TRYP Lisboa Aeroporto Hotel

0.4 mi from Apartment Quelimane

0.8 mi from 4u Lisbon II Guest House

Other Landmarks

3.5 mi from Liberty Avenue

3.6 mi from Aqueduct Of The Free Waters

4 mi from Santa Justa Elevator

FIND ME A CHEAP RENTAL
Map view of SURPRICE RENT A CAR Store Location
coordinates: 38.769627 -9.12815

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 7.0 / 10 Good

  • Vehicle condition: 7.6
  • Vehicle cleanliness: 8.1
  • Spaciousness: 7.7
  • Counter staff: 5.4
  • Pick-up location: 6.1
  • Drop-off location: 7.0
  • Pick-up time: 30-60 mins
  • Drop-off time: 10-30 mins
  • Anonymous

    Lisbon

    9.3 /10 Excellent

    Reviewed: Friday, January 27, 2023

    The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.
    Read More >
  • L.Franchuk

    Lisbon

    6.3 /10 Average

    Reviewed: Friday, January 27, 2023

    As this car was the least expensive of all available on the site so we didnt expect much. Car was not very clean inside and was scratched with numerous small dents. It ran and drove well without any issues so it was good value if you can tolerate slow service and a less than pristine vehicle.
    Read More >
  • L.Franchuk

    Lisbon

    6.7 /10 Average

    Reviewed: Friday, January 27, 2023

    Low cost rental so didnt expect a pristine vehicle. Bit dented up but ran well and was ok on the highway. Good value.
    Read More >
  • D.Ahmed

    Lisbon

    7.3 /10 Good

    Reviewed: Friday, January 27, 2023

    The price was 7€ however they wanted to block 1800€ on my CC incase of anything that happens to the car, which is a huge amount and of course I didn't have almost 2000€ , so the other option was to pay 81€ for the car insurance and they would only block 300€ then. So the car rental price was expensive at the end but there was no other options.
    Read More >
  • R.Blanchemain

    Lisbon

    9 /10 Excellent

    Reviewed: Friday, January 27, 2023

    Voiture correcte mais très abimée
    Read More >
  • M.Ali

    Lisbon

    4.7 /10 Average

    Reviewed: Friday, January 27, 2023

    Surprice rent a car, is a pressure selling company. The car collection is from an of site location and not on the airport. We had to wait for a bus to take us to another location. The staff I was on that day were rude. There only aim was to add services. In my case I had to rent a tag system for tolls. I was not told of the cost. While I was collecting my car, I saw a family harassed into buying additional insurance and services. At the end with reluctance the family paid an extra $925 US Dollars. The car I recieved was not a golf but a Toyota Auruis. All the cars had some bodywork damage. I decided to return my car a day earlier. I went to the return address which is 15 minutes away from the airport. I arrived just before 8pm, but I was waiting for 30 minutes plus to speak to an advisor. There were 2 on duty. As soon as he finished I told him I want to return the car earlier. He told me I have to pay 35 Euro. I refused and returned the following day.
    Read More >
  • P.Borne

    Lisbon

    8.3 /10 Very Good

    Reviewed: Friday, January 27, 2023

    temps d'attente long pour récupérer la voiture et accueil désagréable
    Read More >
  • Anonymous

    Lisbon

    7 /10 Good

    Reviewed: Friday, January 27, 2023

    The process to pick up the car took so long. People couldn’t find my reservation and did not reach quickly the easyrentcars. Staff not focused on providing a fast service to customers arriving sometime from a long flight and eager to enjoy vacation and not wiling to spend 1h30 for a car delivery. I will not use this service again, as the value for money to me is not worth in terms of convenience.
    Read More >
  • Adam

    Lisbon

    9.7 /10 Excellent

    Reviewed: Friday, January 27, 2023

    Everything was OK beside two thibgs: the toll device was a hidden cost (1.2€/day) and they only work until 8pm... Has to pay 35 euro extra for overtime since my plane was late.
    Read More >
  • G.FARGIER

    Lisbon

    9.7 /10 Excellent

    Reviewed: Friday, January 27, 2023

    Picking up the car was very long, missing some organization. Bringing back the car, no information about the fact that you don’t need to wait
    Read More >
  • Y.Piddubnyak

    Lisbon

    8.7 /10 Very Good

    Reviewed: Friday, January 27, 2023

    Friendly staff, great value for great money.
    Read More >
  • Anonymous

    Lisbon

    8 /10 Very Good

    Reviewed: Friday, January 27, 2023

    I get other car then I requested (Fiat Panda instead of Fiat 500) If I knew that before I would have ordered another car. I wanted that model Fiat 500.
    Read More >
  • F.Hiot

    Lisbon

    5 /10 Average

    Reviewed: Friday, January 27, 2023

    Surprice nous a fait attendre 1 heure à l'aéroport Personne ne répond au téléphone Ils nous a été fait du chantage pour repayer une deuxième assurance car le plafond e la CB ne couvrait pas le montant de la garantie de 1500€. Au final au lieu de 30€ nous avons payé 120€ montant que nous aurions payé avec une autre société sans avoir tous ces désagréments. Plus jamais
    Read More >
  • D.Grankina

    Lisbon

    2 /10 Poor

    Reviewed: Friday, January 27, 2023

    Absolutely horrible experience. Nobody picked us up from the airport for remote location of the car rental agency. No phones were answered. Agency asked for 2,000 euro deposit to use the car. Ended up using other reputable agency with no problems
    Read More >
  • Anonymous

    Lisbon

    5.7 /10 Average

    Reviewed: Friday, January 27, 2023

    The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time
    Read More >
  • o.moraru

    Lisbon

    5.3 /10 Average

    Reviewed: Friday, January 27, 2023

    The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for. Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.
    Read More >
  • f.nourd

    Lisbon

    8.7 /10 Very Good

    Reviewed: Friday, January 27, 2023

    We became a brand new AYGO so it was a nice experience...
    Read More >
  • Gerard

    Lisbon

    6 /10 Average

    Reviewed: Friday, January 27, 2023

    Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business
    Read More >
  • C.GONZALEZ

    Lisbon

    6 /10 Average

    Reviewed: Friday, January 27, 2023

    difficulté à trouver la personne de surprice pour retirer le véhicule, alors que la concurrence se trouve facilement, longue attente attente pour remplir la navette pour aller à l'agence, séparation des familles à l'aéroport, les conducteurs uniquement autorisés à prendre la navette, longue attente à l'agence pour prendre le véhicule prise d'assurance supplémentaire à suprise alors que j'avais pris un assurance tout risque chez vous
    Read More >
  • G.ORG

    Lisbon

    8 /10 Very Good

    Reviewed: Friday, January 27, 2023

    Le point de rendez-vous à l'aéroport n'était pas très visible. Longue attente pour récupérer la voiture, personnel ayant l'air débordé.
    Read More >
  • C.Tiago

    Lisbon

    6 /10 Average

    Reviewed: Friday, January 27, 2023

    L’agence nous a attribué une Toyota Yaris qui est un véhicule plus petit qu’une Polo ou une seat. Du coup, avec 3 personnes et 1 bébé, nous avions peu d’espace pour nos valises et les accessoires bébé (siège auto, lit parapluie). Nous avons demandé à nous attribuer un autre véhicule de la même catégorie mais notre demande a été réfutée. Le personnel nous a répondu de prendre une gamme au dessus et donc de payer plus cher. Du coup, je ne suis pas vraiment satisfaite de Surprice rente qui a été peu compréhensif sur la situation
    Read More >
  • Dayron

    Lisbon

    10 /10 Excellent

    Reviewed: Friday, January 27, 2023

    I was surprised with the customer service offered by this company. Would definitely recommend them and use them again.
    Read More >
  • s.Virani

    Lisbon

    7.7 /10 Good

    Reviewed: Friday, January 27, 2023

    Took to log to get car. Drop off was easy. Shuttle said they couldn't take us to terminal 2 which is where our flight left from this was never mentioned anywhere
    Read More >
  • S.Walker

    Lisbon

    6 /10 Average

    Reviewed: Friday, January 27, 2023

    Terrible service. We had to wait 4.5 hours to collect our car and another 90mins for the shuttle to get us to the airport after drop off.
    Read More >
  • W.Hormann

    Lisbon

    9.7 /10 Excellent

    Reviewed: Friday, January 27, 2023

    Very good car and value.
    Read More >
  • l.de haese

    Lisbon

    5.6 /10 Average

    Reviewed: Friday, January 27, 2023

    La voiture prévue pas du tout similaire et trop petite pour 5 personnes Changement de voiture dernier moment
    Read More >
  • Anonymous

    Lisbon

    5.7 /10 Average

    Reviewed: Friday, January 27, 2023

    Cannot recommend. We waited more than an hour and half to collect the car. The lady who then attended to us was ruse. They also charged us additional insurance even though we had hours which ended up costing more than the actual rental. The ca itself was fine but never again.
    Read More >
  • C.Castelo

    Lisbon

    8.7 /10 Very Good

    Reviewed: Friday, January 27, 2023

    This is the second time using and no changes, delays as always. I booked economic car they were trying to give me a mini. Ans
    Read More >
  • O.zarrouk el haddad

    Lisbon

    4 /10 Average

    Reviewed: Friday, January 27, 2023

    Not the car asked for... They charged me more money than the espected..
    Read More >
  • R.Araujo

    Lisbon

    7 /10 Good

    Reviewed: Friday, January 27, 2023

    The car was good. After being driven to pick up location. It took 4 hours to get the car. This is unacceptable it was 32 C outside, not a place to sit down or a place to get a bottle of water
    Read More >
  • A.Pechy

    Lisbon

    5.3 /10 Average

    Reviewed: Friday, January 27, 2023

    It was on the avegage level. I am not satisfied with the staff, they were not flexible, i could only leave the deposit with one bank account and so i had to pay 300 EUR insurance fee to cover the deposit.
    Read More >
  • L.SCHULER

    Lisbon

    4.7 /10 Average

    Reviewed: Friday, January 27, 2023

    Nous avons attendu 1h15 pour pouvoir accéder au comptoir.
    Read More >
  • J.Gil

    Lisbon

    7.7 /10 Good

    Reviewed: Friday, January 27, 2023

    little long on peck up the car but workers or ok.
    Read More >
  • Anonymous

    Lisbon

    6.3 /10 Average

    Reviewed: Friday, January 27, 2023

    Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!! Sem condições e não recomendo!!!!
    Read More >
  • S.Ro

    Lisbon

    7.3 /10 Good

    Reviewed: Friday, January 27, 2023

    Very smooth and fast pick up and drop off super cheap
    Read More >
  • J.Relvas

    Lisbon

    9.3 /10 Excellent

    Reviewed: Friday, January 27, 2023

    Car behaved great and just as expected, had a good few bumps and scratches (all in bodywork) but staff took note of all of them so no hassle when returning it. Busy during pick up so took about 20 min to get the car after arriving on the company premises. Shuttle bus to and from airport is quick and usually don't have to way much for it. Good experience with them, not first time booked cars there and never had any problems whatsoever.
    Read More >
  • m.falardeau

    Lisbon

    7.7 /10 Good

    Reviewed: Friday, January 27, 2023

    auto a l exterieur de l aéroport, temps pour le transfert vraiment long, meme temps long pour le retour
    Read More >
  • Matej

    Lisbon

    8.7 /10 Very Good

    Reviewed: Friday, January 27, 2023

    I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/
    Read More >
  • Anonymous

    Lisbon

    6.7 /10 Average

    Reviewed: Friday, January 27, 2023

    The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!
    Read More >
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