The experience was very smooth and the staff in Guernsey were absolutely lovely! It was my first time driving British and they made me feel very comfortable.
The only issue I had was that I was charged for supercover,I had my own car hire insurance so didn't require it. I was told I had to have it.
I contested this,I was told they would investigate .
At drop off I was told the extra money was refunded to my card. The manager was very helpful and agreed it was their mistake, very happy with the outcome.
About QEEQ:10.0/10
The support I received regarding the overcharge was excellent. I will use QEEQ again 10/10
“I had already booked online with full insurance and was told at pick up that I did not have it?”
About Europcar:10.0/10
Your staff trying to push for more money even though I booked online with full insurance. I will not be booking with you again and would not recommend you to anyone, it's a rip off. Trying to extort extra cash when cover already in place.
The Dacia is just a horrible car. Poor, tinny quality, revs didn’t die as you changed gear and there was exposed hard plastic pushing against your ankle. Always happy with a basic Fiat, Ford, VW- but the Dacia was awful. Please update you Guernsey fleet to its usual high standard.
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Laura
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