9.4 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Very easy
Dislike: Self check out
Read More >9.8 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: We didn't have to wait in line, either for pickup or drop off. The price of the rental was very reasonable. We were given a free upgrade to a larger yet still fuel efficient vehicle, and the car had GPS, which would have cost us substantially more than the total price of the rental if we had to pay for it.
Dislike: Although you can pick up or drop off your car between 06:00 and 22:00 at their Heathrow Airport location, you can only call them (or any other Green Motion office) between 09:00 and 17:00. Also, we had to pay 9 pounds each for my wife and me to ride the Hoppa Bus from Heathrow to Green Motion and back again. While the car rental broker company, EasyRent, said that we would not be reimbursed for this fee, the supplier, Green Motion, said that we would, and we have not yet resolved this issue.
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
Allow extra time to pick up your vehicle the office is tiny and busy. I had to wait outside when I first got there as it was jam packed. You when have to walk to the other side of the hotel to collect your car.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Agent was not able to honour the price agreed. He insisted I paid for additional insurance I did not want or need as I have a credit card that covers car insurance. He repeated refused to accept my position. He just said he could not let me have car without an extra insurance payment that was four times the cost of the rental itself. The only choice he gave me was to take it or walk away with no car.
I shall never book with them again unless this issue is explained properly.
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
The car we had booked was unavailable so we were upgraded to an SUV which was unsuitable for our needs being too wide. Other customers were also complaining when we arrived and we were fobbed off by being told this is what to expect from budget car hires. The body work was badly scratched.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
It took a long time to pickup the car at customer service. Main delay was due to my CDW status. I was informed that when I booked via Easyrentcars I had not sign any Collision Damage Waiver and was asked to pay for the additional insurance. This was a shock to me as my credit card (Visa) had always covered my CDW and I have never had any problems with booking cars before. Green Motion informed me that my booking via Easyrentcars required Collision Damage insurance as there was no WAIVER. I had to resolve this dispute with the manager who reluctantly provided me with a waiver form to fill out and I avoided the additional CD insurance costs. My suggestion would be for Easyrentcars to clarify the CDW status on the booking screen to avoid any confusion with the rental company even though the included basic insurance indicates Collision Damage Waiver, Theft Waiver and Third Party Liability protection.
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
Quick and easy service. The car was clean and had loads of great features. Also an upgrade from the Fiat 500, I got a Peugeot 208. Such great value for money. Friendly staff.
No complaints from me.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
staff is friendly and helping.easy process and definitely recommended to all.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good customer service
Read More >5 /10 Average
Reviewed: Saturday, July 27, 2024
WE HAVE STILL NOT RECD THE TRANSFER MONEY WHICH WE PAID FROM AIRPORT TO HOLIDAYINN GREEN MOTION SITE
WHICH WAS ASSURED BY GREEN MOTION
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
Staff try to upsell.Booking out of vehicle process not needs attention.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
it took awhile when pick-up a car due to manual filling the form. but with the helpful staffs , i have nothing to complaint.
Read More >6.3 /10 Average
Reviewed: Saturday, July 27, 2024
I felt that Green Motion used a VERY slow collection process to 'intimidate' customers into taking comprehensive insurance. The 'information' video went on and on and on about how long it would take to find and note every mark on the car before you drove off on it - with the implicit message being that if you didn't do this you would definitely be charged for all marks on return of the vehicle. In addition to this, if you didn't take comprehensive insurance, the deposit taken from your credit card was massively more.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
Hard to find bus to go to rental place, would of been nice to be told it was a hotel hoppa bus we needed.
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
There was a queue for over two hours and the staff were taking a minimum of 30 minutes per person. Most customers had not been informed what paperwork was required - Although we had everything needed
Read More >6.7 /10 Average
Reviewed: Saturday, July 27, 2024
Counter staff not very polite, very inconvenient site miles away from T5, Hoppa bus to get to green motion was very expensive.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
It would be better to describe the way much clearer and from Heathrow Airport to your location, find it very difficult to locate the shuttle and the right terminal. I ended up taking the TFL buses. Also make it simple to just say that your office is actually the Holiday Inn building, rather than a door number and a street name etc... Thanks
Read More >4.3 /10 Average
Reviewed: Saturday, July 27, 2024
The deposit was very high.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Staff try to get as more money as they can to get you pay full insurance and cover or they give you hard time
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The worst rental experience I have ever gone through will never use them again
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Your price on the site does not match the amount you have to pay. About additional payment of insurance, the client finds out only on the pick-up point. All this looks like fraud towards the client .
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
This company try to rip you off in as many ways as they possibily can. Be very very very carefull.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
We were running late and needed to contact Green motion. They did not answer their phone or respond to emails. In the end we were able to contact Easyrent cars and both Lisa and Tania were amazing. I suggest you get additional staff to answer the phone to avoid unnecessary anxiety of there are mishaps with collection. When we did arrive, the staff at Greemotion were amazing, and there is no way they could have answered the phone as they were way too busy.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
I do like the Fiat 500, so it's a shame they've sent them back to the car lease co and now have Toyotas instead
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
Green Motion does not accept cash payment. Important that your full name is on your credit card
Read More >6.7 /10 Average
Reviewed: Saturday, July 27, 2024
Hard to find- we went to wrong car hire place (due to looking for easy rent)
Felt very pressured to buy expensive insurance and ultimately felt ripped off.
Won’t use again
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Got stung on the fact that on didn’t have a valid UK credit card but wasn’t too much and the guy working there was super helpful and managed to sort it out for me so I didn’t have to pay crazy amounts!
Very helpful! Would book again!
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Cars always exceed expectations, full option, clean great car, very long queue due to bank holiday which is understandable, people at the counter were friendly but of course they have to try to sell insurance, just make sure you know exactly what you want when you get there and you won't get more offers.
Read More >3.3 /10 Poor
Reviewed: Saturday, July 27, 2024
Rude staff
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Absolutely terrible experience please listen to ALL the bad reviews I didn't and regretted it immediately.
I waited nearly 2.5 hours after coming 30 mins early due to reading the reviews about the wait time,I ending up having to reschedule a business meeting.
Customer service from one of the customer advisor was nothing less than disgusting an blatantly racist! If you aren't of south asian decent dont bother wasting you time or money. I wish I could remember his name I’m writing this reviews months later.He called south asia man that was behind me forward I pointed out I had been waiting and he then refused to serve me as I had raised my voice, I said I know the reason why he didnt want to serve me he then said you would serve me clearly embarrassed by my intelligence, hos coworker even told him to chill because i would speak to the manager to which he replied he doesnt care!At this point he coworker said he would serve me once he had finished with his customer, the rude one then left to have a cigarettes leaving waiting customers. I was also charge £40 ontop of online price my advise go to eurocar of thrifty its £20 more bt no extra added fee and great customer service I would NEVER GO BACK AGAIN
Read More >5.7 /10 Average
Reviewed: Saturday, July 27, 2024
1. Extremely long wait to pick up car. More than 90 mins. Staff don't seem interested in processing the customers quicker.
2. Uncomfortable waiting area with no seats. I had a family of 4 with 2 young children just left to hang around the road side of the hotel drive thru, in the cold, for 90 mins.
3. Service staff tried to charge me more for the car. Very different from the fee listed on the email from Easyrentcars.com. Tried to give me reasons as to why he should charge me more until i showed him the email from your side that states the exact amount i was supposed to pay.
4. Car return: Person checking the car was unfriendly and picked on areas which were not previously recorded on the handover list when i drove the car off. When i tried to reason, he said someone from the customer service team will contact me.
5. I just saw thousands of dollars charged on my credit card statement for damages with NO communication on what these charges are. Very unprofessional of the car rental company and leaves a very sour after taste for the customer.
You guys need to put a warning somewhere for customers trying the service for the first time and unknowingly get sucked in due to the low charges advertised on your site. These negative experiences brings your reputation down together with the car rental company.
Read More >2.7 /10 Poor
Reviewed: Saturday, July 27, 2024
Green Motion is trapping customer without optional insurance to deduct full deposit of GBP 1,205 by whatever reason. I saw another customer accused for a hairy like scratch only can be seen with a torch illumination when I lined up for pickup. When I picking up the car, their staff never go for car checking claimed due to raining. He just told me to check myself. However, due to raining and early morning at 7am, it is difficult to check clearly but only have to drive as is. But, found a scratch at the bottom later. When the car returned, their staff insisted the damage was by me. But, I explained it wasn't and found that after the car dried few days later. Then, their staff claimed told me there is 24 hours extension for me to check the car and report damage if any. However, it never happened in fact. We argued but he insisted nothing he could do. Asked me to write down the explanation at the return document and sign. He said their CS will contact me to understand. If compensation still need, there will be a repair cost assessment to confirm the money need to deduct from the deposit. However, my credit card statement shown the deposit was deducted in FULL before any repair cost assessment was received and confirmed. This is completely a scam.
Read More >5.3 /10 Average
Reviewed: Saturday, July 27, 2024
bad people
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
Tried to sell more insurance coverage with big big push. Made customer to take specific photos and videos of car before start of use. Did not give any signee paper after return.
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
Staff becomes rude when I decide not purchase additional car insurance. Vehicle has engine oil warning and coolant level warning after I drive away.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
They are always quick to help and not eager to rip you off. Just make sure you read the small print and you'll be fine. Theres a good team there.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
The car had damage on the back left of the boot which I told the staff about before I drove off.
There was a message on the dashboard saying service required-4500 miles and then I noticed another message saying washer fluid required
Clearly this car had not been checked over before I had it
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
Great new car. Need for a deposit despite having excess insurance is a pain. Otherwise a very good experience for the price
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
Green Motion is generally very good, but the Heathrow branch is located at the Holiday Inn which is currently being used as an asylum seekers holding area by the government and feels very insecure. Be aware that the depot does NOT open at 06:00 as reported by Qeeq and Green Motion's website but at 07:00. Note also that there is no toilet on site and no shuttle service to/from the airport apart from the hotel Hoppa bus service which is infrequent.
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
The staff were amazing and funny and suited me to my car perfectly. No hesitation in rebooking with them but I want QEEQ to get the recognition.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Fairly satisfied. It was a bit cumbersome to get from the airport to the car pickup location, not very convenient.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
At the car rental counter, they told me the trunk of the originally booked Tiguan was small and suggested I get a CRV diesel instead as it had a larger trunk and was more fuel-efficient. They mentioned there was a brand-new car available, so I paid an extra 300 pounds to switch. However, when I went to the parking lot to pick up the car, they said there were no CRVs left and gave me a Volvo V70 that had already been driven over 20,000 km. Being away from home and short on time, I decided to go with it. Overall, it was just okay, maybe that's typical for a small company.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
1. The reception told me that a petrol version car could only go 200 miles on a full tank, whereas a diesel one could go 500 miles. They persuaded me to upgrade to diesel for 60 Euros. When I got to the parking lot, the staff handed me a beat-up 9-seater Volkswagen diesel. I said I had chosen a Mercedes, but they told me that was the only car available in the same class. I was scammed out of 60 Euros. The fuel cap of this car was broken, and it wouldn't close properly. Throughout my trip, many kind locals tried to warn me in various ways, including making me pull over on the highway. 2. Upon returning the car, I was told that I would be charged extra for exceeding 100 miles per day, which was not mentioned during the rental process. Luckily, I had a Chinese friend from the UK with me, and the staff waived the fee.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
I booked a Passat on the website, but upon arrival, they said they didn't have that model and only had a Citroen C5 (not sure if I remember correctly) of a similar size. This should be promptly communicated by email after the order is confirmed.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The store is small, with only three staff members. The place where the cars are located is far from where you handle the paperwork. The signage is not obvious, it's in the hotel's parking lot. We had to look around for a long time. Very annoying!
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
1. Constantly pushing insurance sales.
2. Gave the car with no fuel, only 1/6 left, but sneakily wrote 1/4 on the form.
3. When returning the car, they noticed I had no insurance and deliberately made two new scratches, forcing me to pay £388. I checked the car an hour before returning it and found no issues. During the inspection, the staff didn't inspect the car with me. There was no one to reason with when the problem occurred.
4. This company feels very unprofessional. Though the prices are cheap, they profit by upselling and tricking customers. Another customer at the car pick-up was scammed out of over £500 for scratches because they didn’t buy insurance.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The car model from the order was not available, and there were no similar ones either.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
The location is quite far from the airport, with the shuttle bus coming only every 45 minutes. During our trip, we were rear-ended by another vehicle, but couldn't reach the rental company's helpline, so we had to go to a nearby rental office. Thankfully, a Chinese-speaking customer service rep helped us with the insurance claim. We had to fill out the claim form online, and again when returning the car. The insurance company's website was very poor, and any submission error meant starting over. We ended up filling out the form numerous times! Though the price wasn't bad, overall, I can only say it was average.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Rude attitude
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
We were charged an extra £200 for some rebooking fee because we arrived two hours late to pick up the car. Our friends, who were also two hours late but booked with a different company, didn't have to pay this fee. This rental company doesn't care about customers' interests, and their service is very average and impersonal. I've never encountered such problems renting cars in the USA and Spain. It's so unfair! What would have happened if we didn't pick up the car that day? This kind of unfair clause from the rental company is just uncomfortable and not good service. In the future, I'll book directly with the rental company instead!
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
No Chinese service, didn't get the selected car, was forced to switch cars, got tricked into buying thousands worth of insurance, not legitimate!
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The location is just a bit remote.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Very bad experience. Despite having prepaid the full rental fee, they rented out my reserved Mercedes to someone else because I arrived later than planned. They made me pay over 200 pounds more for a Volkswagen instead. Our group of six arrived late at night and had to continue our journey, so we had to accept it. Thankfully, with the assistance of the rental platform after returning to China, it took a month of negotiations with the UK car rental company to recover our loss.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The company seriously lacks an accident handling mechanism for international customers and is irresponsible! After an accident, they don't provide a replacement vehicle or a refund. I don't know what kind of unreasonable terms these are! Absolutely no sense of service.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
My rental company was Green Motion, not Carnect. The car was good, a Korean make. I originally booked a Volkswagen Golf, but they gave me the Korean car instead. This car might be more advanced than the Volkswagen Golf, making it easier to drive and more comfortable to ride in. Many roads in the UK are narrow, and its lane departure warning system was very useful for those of us not used to driving on the left. Additionally, Green Motion's pick-up and drop-off procedures were convenient, and the staff's service attitude was good.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
You took a commission, so the rental company tries to earn it back by any means.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
I waited in line for almost two and a half hours, and then the process took another two hours. They asked all sorts of personal questions, like my job and home address, which I've never experienced in all my years of renting cars. The efficiency was low, and they even told me to inspect the car by myself. They said if there's an issue, come back to me. It was really frustrating.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Green Motion is a scam company. We rented a car at London's airport in the UK, and already purchased insurance on a domestic rental website. However, when picking up the car, they insisted that our insurance didn't count and required us to buy their insurance. They said if we didn't, even a 1 cm scratch would cost us 800 pounds. We had no choice but to be ripped off by Green Motion. It didn't stop there. We did get a speeding ticket while driving in Liverpool. Green Motion emailed us and sent the police ticket, stating they don't care about the police fines, but they charge a 68-pound administration fee. We had to pay. After paying the admin fee, the police emailed us the next day asking for a 100-pound fine, which we paid. That was somewhat normal, but a month later, Green Motion took another 68 pounds from our credit card. We emailed them asking why, and they stated it was for a second fine, although there was no evidence or police ticket. After that, we had to cancel our credit card to prevent further unauthorized charges from Green Motion. This company is a total scam. We'll never rent from them again.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
We were caught driving in a bus lane by a traffic camera, and the road authority emailed GREENMOTION to pay a fine. GREENMOTION tried to charge me double with a late fee, thinking I didn't understand English. After I argued via email, they finally charged me the minimum fine.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Long waiting times and inconsistent service
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
This is a fraudulent company that extorts money. When returning the car, they nitpicked to find damage that was not visible at all and insisted there was damage. Do not choose this company! They charge a deposit of over £1200 when renting, and then shamelessly deduct over £600 upon return. Other renters returning cars simultaneously were also charged. But because they were rushing for flights and were abroad, they all endured it. Fellow countrymen, do not rent from this company, they specifically target Chinese people. Scammers!
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Queued for nearly half an hour. They strongly pushed insurance on us. Since it was our first time driving in the UK, we were a bit worried, so we ended up paying more than three times the price for it... Later, we realized it was completely unnecessary, as UK drivers are very courteous. Just be careful and you really don't need the insurance.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
1. There was no order in the queue, and no one managed it.
2. They enthusiastically encourage you to add extra options (such as insurance).
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Forcing insurance sales, rude if you don't buy, difficult return process, finding faults
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
We booked a Mercedes Vito but were given a Fiat. Later, we upgraded to an automatic Volkswagen Transporter for 7 people. The rental company demanded an exorbitant upgrade fee of 2000 pounds (an extra 190 pounds per day!) which was even more expensive than other companies' rental fees for a 9-seater automatic at the same time! However, since we had already paid for the manual car, we had to upgrade with them... The vehicle already had several scratches, but they weren't all recorded on the inspection sheet. When returning the car, the company charged us an additional 450 pounds for a minor scratch on the roof. It feels like this company exploits customers to claim insurance. Will never use this company again!
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Required various additional fees
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
If you didn't purchase full insurance from the store, you'll likely be blamed for tire and glass issues when returning the car. When picking up the car, its condition was mediocre with many scratches. I took photos for a long time but didn't get clear pictures of the glass and tires, and was ultimately forced to accept the claim of damage when returning the car.
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