CAR RENTAL REVIEWS ON EAST COAST AT BRISBANE AIRPORT, BNE

Given smaller car at same value as the booked one was no available even though I arrived on time.

Process was smooth but the app is confusing and don’t know how to add discounts or make most of any features or offers

Wasn't the car we had booked but that's ok. The guy at the desk tried to pressure us into taking out the extra insurance. It seems their staff are trained to push for this as the lady next to him repeated the exact same speech to another customer. I treated the car as my own. Garaged it every night. When we took it back there was a scratch on a wheel cover. They took all my bond pending a damage investigation. It's wear and tear! I have rented cars for 15 years and have never had any sort of problem. Until I met these guys.

Easy booking system. Was great to use.

Great space in the car. Very friendly staff. Very efficient service. The whole experience could not have been better.

Great service. I had one query which was answered very efficiently.

Seamless and painless process - efficient pick up and drop off by Courtes bus to and from airport. Only a 10 minute transit. Car waiting on arrival and not crowded so quick to grab and go. Similar on return with a well oiled procedure.

Easy to use. All good

Counter service was excellent as didnt have to waitlong plus car was ready for pick upafter paperwork was completed. Returning of car was very sressful due to accident on the M1 waited in traffic for over 2 1/2 hours to get thru, then time was very short for the transfer to Airport, apond that didnt have time to refuel, receiving gentleman was excellant ,plus told of fuel requirement, but no time to catch plane times. Regards.

Nil

The trip and the vehicle was excellent but the East coast Rental question me about where I paid money too. Even now they contact me that they are having an investigation upon my rental. They said that if they won't get their money from you guys they will charge my credit card with a full amount of $300+. If you could please sorted it out. Thanks

Unhappy with not having our rental on Friday night, we end up calling some family they already sleep to pick us up.

Very quick pickup and prompt travel from and to the airport.

The car was smaller than expected.

I found it difficult to know who I had to contact to get a transfer from the Airport to the Car hire place. It would have been easier if those details were in the booking email.

Thank you to all the staff who were simply fantastic!!!!!!

The insurance protection offered still meant i had put down $1000 security deposit which would not have been the case had I taken insurance direct.

Quick and Easy

Smooth process

Our original car had intermittent issues with the air-conditioner, and I called the office to ask about a replacement car. No problem! A smooth transaction from old to new car and we were on our way in about 10 minutes.

Prices were well below competitors and everything online was easy to use.

Good reliable car. Very spacious for luggage. Excellent option for after hours drop off as they had an agreement with another provider. Phone customer service was extremely helpful. Around counter service was good.

Easy to use app. Would like discounts to be provided automatically if you are logged in.

Good service

Great website, always book through this company

One of the counter staff was not that friendly, and tried to scare us into upgrading the insurance. Other than that, the rest of the staff was really nice and helpful.

Great to have everything consolidated into one platform.

The condition of the car is excellent. Staff is helpful.

Great price and experience.

All good except too much hard selling of the insurance to Reduce our excess from Aud4500 to Aud500. Lady was disappointed when we said no & keep on saying the risk is ours to take .

Poor car condition, lots damage on the car, also very dirty inside the car. Rent with East coast few times with no problem, but this time the poor car condition definitely won't use them next time.

all very good and just as indicated through Easy Car Rental site.

all very good and procedure and whole rental experience exactly as indicated through your site.

Great car. So good to *not* be renting at the majors, and having good options. Got the full insurance cover at a reasonable rate so had peace of mind. My own car is an old klunker so the fancy features were appreciated.

The car was dirty on the roof inside which wasn’t particularly nice. Otherwise all good.