Great personal service and the car (Skoda Octavia Estate) was perfect for a family of 4 with skis and luggage for a week. (Had to put small split section of rear seat down to accommodate 3 pairs of skis - so 2 teens sat on remaining seat - but was fine). Would happily use this company again.
Very good car and value for the price. Overall experience was good, but the staff sold me an option i didn’t intentionally subscribed (no gas tank refill before return). Probably frustrated because i was not giving any upsell, declining all options given at the counter.
About QEEQ:10.0/10
1st experience with easyrentcars, excellent, impressed with the Price drop protector option
Car was dirty on the inside. Not cleaned, dirty windscreen, dash dirty. Only i was at the counter to pick up the car and they still took over 30min to find a suitable car for me.
“Car price and booking process were good, service needs work”
About Routes:8.7/10
Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.
The car wasn't that clean.
The wipers were dry and did not wipe the window as they should, it's winter time and it should have checked before hand me the car, in addition, the wiper fluid tank was empty. When went back to Budget for the wipers, they wanted to change my car to a huge pickup truck!! Pickup truck is not the car you want in Manhattan, New York... When I refused to take the pickup truck, they told me I can buy and change the wipers by myself and keep to receipt and I'll get the money back when returning the car. So I wasted 3 hours of my vacation time and got new wipers and wiper fluid, kept the receipt but when returned my car, Budget refused to give me the 7 dollars back (wiper blade + fluid from Walmart).
It's not about the money - it's about the disrespect you have for customers, I am very disappointed - Will NEVER rent anything again from Budget!
“Like picking car keys out of a bowl at a 70s wife swopping party.... and a car from the same era”
About AVIS:7.3/10
I was not given the car i ordered online.... i was told by the lady at the desk "you hardly ever get the car you ordered online,ever"....the replacement was of lower specification in size,seats and cost.
When i returned to the desk the lady had disappeared and closed the kiosk.
I had to telephone the main office.... drive the supplied vehicle 5 miles to another Avis desk and colllect a larger vehicle which was again not the vehicle i had ordered.
Another replacement which was not cleaned or near the standard expected.
I felt i had been scammed but due to the needs of my family and travel party had to "make do" with what i was provided.
I will not use Avis again.
About QEEQ:9.0/10
The app is great and works well.... unfortunately the providers do not in any way feel the need to match client with chosen vehicle.
“Cheap car rental, got what we paid for. A reliable car”
About ACE Rental Cars:7.6/10
We knew we had paid for a budget car, but hadn’t thought the car we received would be as old looking as it was. The car was probably 10 years or older. That said, the car was very reliable and did its job. However, the age meant the car had many rattles from sun blinds, the dash etc.
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