Airport desk was a little understaffed on pickup. Upgrade to SUV verry much appreciated!
Booster seats were not so clean and material a bit frayed etc.
SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.
“Didn't realize I was renting such an old vehicle”
About Yes Rentals:6.0/10
The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.
About QEEQ:8.0/10
The full protection coverage which I decided to purchase through your website because of advertising a better deal would have been cheaper to purchase at the counter at Yes Rental ($22NZD/day)
Arrived at 1:30 so they said we had to bring the car back at 1:30pm instead of our initial 2pm booking time. Great customer service would have left it at 2pm drop off!
Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.
“First time used Qeeq, experience was nice, it can be better if the Qeeq talk to Yes & get compensate”
About Yes Rentals:6.0/10
I booked Toyota Prius or similar but was offered Toyota Aqua.. which is much smaller & definitely not similar . I mentioned staff, but staff was adamant & said to me that he can give me a refund & nothing else he can do. This was around 9 at night I had no choice but pickup the car which is much smaller than what I booked. Customer service was poor & will not use their services in future. I should be refunded the difference of rental between the two cars
Unfortunately we had terrible experience with Jucy. It was the only car rental company available , as everything else was fully booked . The car we were given was in horrible condition , very hard to drive. They charged us over $600 for 3 days and most of our last day we spent on one spot unable to start the car. The service provided when your car breakdown was the worse we ever experienced . We we holding on line for 30 min. Then we were told to stay by our car that someone is going to call back.. an hour later still no one called .. so we kept trying to call all different people , even an Jucy shuttle driver , after 2 hours we finally got on hold someone and AAA repair service was organized. .. no one showed up for an hour. Luckily the car "magically" started again otherwise we would be still stuck there now. We drove it straight to the office because we we worried to stop , that it wouldnt start again. The worse thing is that they washed it and put it back for rent. I really feel sorry for who ever gets the same car.
“Skimping on the safety of babies - shame on Ezu!”
About EZU:5.0/10
The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!
About QEEQ:8.0/10
Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.
“Excellent experience to book for the first timer”
About Discount Car Rentals:10.0/10
Yes, it was a good car and powerful. I like how i drive it on the road. It took me about 30 minutes to get my car because of the long que but that's ok.
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