9.2 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: The help was great
Dislike: The first car I was offered wasin such bad maintenance status that I was turned around at the gate. The next vehicle was great but I skulls have been able to choose it initially. The first vehicle, which was terrible, was the only vehicle available and there was no offered upgrade or anything until it failed the maintenance cycle which costs me more time that I didn't have.
Read More >9.6 /10 Excellent
Reviewed: Saturday, July 27, 2024
Dislike: Tricky to find where to return the car in Las Vegas, was not given details so a lot of driving around in circles before we figured out exactly where to go. Was not explained to us on pick up
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
I felt I as decieved regarding the contract I entered in to.i rented a car intially for $36 dollars a day and after I changed the contract the rate nearly tripled.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
Car was perfect & a good choice. Dollar staff didn’t offer the option to return the car back with a full tank of gas. They wanted to charge us nearly $80 for the gas. I tried to contact dollar customer services when I found out about this option but with no joy. The lady I returned the car too allowed us to fill the car up with petrol & she removed the fee they wanted.
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
Lady behind the counter told the man in front of us he needed to buy insurance and he refused saying it was included. When it was our turn we were told we weren't covered by any insurance and to buy some through dollar, I refused. She then offered to prepay for fuel even though that was already included through easyrentcars.
When she actually processed the booking she couldn't avoid the fact it said that insurance was included that she tried to pretend wasn't there.
The cars in our section were all old and there was only about 3-4 of them.
Would never go through Dollar again.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
Gave me a free upgrade and a wide variety of SUV's to choose from. The guy at the counter did try to fleece me but besides that, the whole process was smooth. Enjoyed the car and the drive.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was very good. Staff are frinedly and helpful. Price is reasonable. Unfortunately, I picked up a car that might need attention on its underchasis. There's noise that you can hear. Perhaps the ball joints? Aside for that, everytjing is great.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
A WiFi would be really appreciated in all location.
It would help a lot on customer satisfaction.
Read More >6.7 /10 Average
Reviewed: Saturday, July 27, 2024
Soorry. Bad exp. At counter and car pick area. Peole were rufe and file was not completely filled .... lack of more cars was an issue.
Read More >Triplett Family
Los Angeles
8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
The car was fantastic. Exactly as described. Clean and well maintained. Great fuel efficiency. Did not have to fill up before drop off.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
Rented here because of multiple previous good experience. Times before it was only 1-2 days rental, this time 11 days. Make sure you will check what you paying for as they got tendency to add you stuff you dont want just to earn more money.
Read More >6.7 /10 Average
Reviewed: Saturday, July 27, 2024
Like many other companies trying to sale an extra insurance policies and gasoline..
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Dollar counter staff bumped my booking up by €300 when you have been travelling arrive late at night you really do not want to haggle on a price you think you have booked. Counter staff asked me to explain the vehicle protection insurance as I hadn’t booked directly with them? He also added on baggage insurance , medical insurance and daily toll road charges !! Not impressed with that
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
Was expecting a Chrysler but got a lower grade Dodge. Had to pay for a full tank of fuel and return empty. It is difficult to return empty so I paid more for fuel than necessary. Everything else was very good.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The car was clean and in good condition
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
予約通りの車ではないですが満足です
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
Car was perfect for my trip and good value too. An easy and pleasant rental experience.
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
Very good car and value for the price. Overall experience was good, but the staff sold me an option i didn’t intentionally subscribed (no gas tank refill before return). Probably frustrated because i was not giving any upsell, declining all options given at the counter.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
とても良かった
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
Al llegar me intentaron cobrar seguros innecesarios pero que los muestran como parte del valor normal del arriendo
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service, easy booking and GREAT price!!
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
waited an hour and half to get car. Not enough check in agents.
Read More >7.3 /10 Good
Reviewed: Saturday, July 27, 2024
the counter people want give other services that i dont need it
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
Vi havde til købt vejhjælp og dæk og der var ingen infromation om hvor dan vi skulle bruden den hvis vi fik behov
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Would recommend friends to rent
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
I booked a Ford Focus but was told it wasn't available. They should have upgraded for free, but they were unwilling to do so and forced me to buy optional insurance. I mentioned I had already prepaid, but because the receipt was in Chinese, Dollar Car Rental didn't acknowledge it. Unable to communicate effectively, I had to opt for a much smaller car. Very unsatisfied with the service.
Read More >Montague Clare
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
For a low-cost rental company, the vehicle's condition was decent. The counter staff did try to sell us additional services at pickup, which was understandable.
Read More >Camille FitzGerald
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
Quite reputable
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
This trip to the U.S., I rented twice from Dollar. The first time from Los Angeles to Las Vegas and the second time from San Francisco to Los Angeles.
We had an accident during the first leg, but since we were rushing for a flight, they simply gave us a form to fill out the accident details, which was very efficient.
However, during the second rental return, despite no accidents, we were asked to take a form a long way to the front desk. The front desk attended to three people picking up cars before helping us, even though we arrived first. This was quite unsatisfactory.
Read More >Archibald Samuel
Los Angeles
4 /10 Average
Reviewed: Saturday, July 27, 2024
The staff will insist on adding insurance under the pretense of mandatory coverage
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The entire car rental process took about an hour. They tried to upsell a full tank of gas, but no additional insurance. Upon request, they specifically brought out a Suburban for us. It was a 2015 model with 20,000 miles. The service was indeed very good. Returning the car at San Francisco Airport was very convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was good. They offered me insurance and a roadside assistance service, which weren't too expensive, so we bought them. It was also to ensure a smooth trip!
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
They definitely push insurance. Otherwise, it's okay.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The staff was responsible and patient in helping us select a vehicle, but they constantly tried to sell us a full tank of gas and road assistance, which was quite annoying!
Read More >Veronica Defoe
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
We specifically informed the staff at the counter that we did not want any additional insurance and the pick-up agreement stated a payment of $0 at the store. However, they added extra insurance without asking us and only asked for an electronic signature for confirmation. We thought it was for the deposit. When we returned the car, we found out an additional $150 insurance charge was deducted. It's very difficult to resolve such disputes in a foreign country, especially with language barriers. The staff only provided us with a complaint phone number and we had to complain ourselves. Changing our return date for this amount wasn't feasible, so we hope the rental car company can assist with this issue.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Clean and friendly
Read More >Letitia Taylor
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
It was okay... too much upselling, almost forced to upgrade, had to pay an extra $130 for additional clauses.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Arriving at the airport branch before 8 AM meant no queues, but I still faced persistent upselling. They added a lot of insurance for me to sign. Thanks to QEEQ's pre-rental reminders, I knew I didn't have to pay extra as I had already paid in full. Despite repeatedly telling the counter staff that I had purchased comprehensive insurance in China, they insisted it wasn't valid, which was quite annoying. When I picked up the car, it didn't seem to match the model I had selected. A few days later, I rented the same model from AVIS and realized it had much more space. Lesson learned: you get what you pay for.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
There were deceptive practices! Please help resolve the issue, I will follow up and file a complaint!
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Overall, it's still pretty good~ the waiting time is a bit long! Also, the staff tried to upsell us on a different model. Just ignore them!
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Do not rent a car from Dollar in the US!!! / Do not rent from Dollar in the US. They offer lower prices online, but if it's crowded, they will tell you your reservation is canceled if you booked through a Chinese website. I had to wait in line for nearly two hours and was forced to rent a car without a reservation, costing me $393.01 for one day.
They offer the lowest prices online, making it very busy here. Many people waited in line for over an hour just to reach the counter. Then, they informed me that my reservation didn’t exist. After spending nearly two hours there, I agreed to rent a Suburban as a walk-in, thinking it was a system error since they mentioned they had just upgraded their computer system that morning at 10am.
Instead of paying $466 per week as per my reservation, I ended up paying $393.01 for just one day. A one-day rental costs as much as a week's reservation.
I called customer service and realized later that this was a company-wide practice: they lure you in with low prices and then overcharge you.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The service quality was the worst I have ever experienced in my life. We were left waiting under the scorching sun for hours before we got the car. The website promised on-time car pickup, which simply doesn't exist. The Ford Focus mentioned on the website wasn’t available; instead, we got a small Toyota, an Economic model. We were also required to pay for a full tank of gas and basic insurance. After paying 840 yuan in China, we arrived in the US only to wait a long time and were forced to pay an additional 184 dollars. If I had a phone at the time, I would have definitely called to complain, but unfortunately, I had just left LAX airport, didn’t know anyone, and didn’t have a phone number. Dollar is terrible, I think Hertz might be a good choice since it is one of the biggest car rental companies. Everyone should try Hertz next time.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Procedures are convenient, car pickup and return are easy. The service was great; we rented the car for 19 days and traveled over 6,000 miles, changing cars three times without any issues.
Read More >Melissa Becher
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
No Chinese service available, and there weren't enough cars when picking up, requiring coordination. Also, the vehicle's condition was not explained and needed to be asked in detail. The main issue was that after multiple confirmations with the staff that there were no extra charges, I found out upon returning home that I was charged for several items, totaling nearly $400! Friends, please look carefully at those incomprehensible abbreviations on the bill.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Dollar offers good value for the price, and both the pickup and return processes are very convenient. However, it seems that Dollar has fewer cars compared to Avis, at least judging by the parking lot. Overall, I'm very satisfied.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
We arrived fairly late, around 9:30 PM, but the process was quick, and we got the car without any hassle. Returning the car was even more convenient: we refueled at a nearby gas station and dropped the car off at the return point, leaving the key on the front dashboard.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
No Chinese service. The staff is overly persistent in upselling insurance, which is uncomfortable.
Read More >Mirabelle Ingersoll
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
The condition of the car was not clearly stated. Suburban is supposed to be a long car, also labeled as a premium SUV and stated to have a 7-seater capacity with room for 3 large pieces of luggage. But when I arrived to pick up the car, it was an old, short version of a Tahoe. With 7 seats set up, there was scarcely any room for luggage. The condition of the car was old and worn. I had to switch to a KIA MPV and pay an additional $40 per day. What a scam!!
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The staff added two extra insurances without notifying me, which made the costs higher than the rental fee. If I hadn't checked my credit card record, I wouldn't have noticed. The worst part is I had to drive 150 kilometers back to cancel it, and they still charged me one day's insurance fee!
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
It took over an hour to queue for the rental car, which was really tiring. On the return trip, the tire went flat, costing me a lot of time and money. I got back to my place almost at dawn. They didn't allow an extension of a few hours for the return, which was a bit too strict.
Read More >Afra Nichol(s)
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
The full tank return policy was shown on the rental car website, but it wasn't accepted locally. The rental car company asked for proof of this policy, but the printed pickup slip didn't mention it in English, so I had to buy a full tank from the rental car company. Also, when I rented a car in Los Angeles, I was told there were additional road taxes, which made the total cost about 2000 RMB more than my original booking in China. However, I was quite happy because they upgraded my car model for free due to no availability of the same model.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Except for the aggressive insurance upselling, everything else is perfect.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Your company clearly doesn't have Chrysler convertibles, only Mustangs. Why advertise falsely? Then you tried to make us pay extra to rent a Chevrolet sports car, which is twice as expensive. Various excuses were given, like the Mustang is not available, only one is in stock, and it's not coming back. You insisted we rent the Chevrolet. I said I don't need navigation or insurance, but you forced us to take them, otherwise the car price would be even higher. What's the logic? When I got to the US, it was too late to switch rental companies! It felt like there were too many uncertain factors, too many human errors! This company is nowhere near as professional, straightforward, and convenient as the SUV rental company I've used before. I couldn't even choose the car; it was forced upon me with additional charges. I booked a total price of over 2000 RMB, but ended up paying nearly 4000 RMB at the location. Terrible!
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Staff was plentiful, so queues were short, but the cars weren't very new.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Convenient and considerate
Read More >Hobart Gilbert
Los Angeles
4 /10 Average
Reviewed: Saturday, July 27, 2024
The service was good, but the price was very high!
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
I booked a car for $577 (12 days), including insurance. However, at pick-up, the car provided was $984 (rental cost around $800 with mandatory insurance for two items, about $200).
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The service attitude is very good, but they will try to sell you services like roadside assistance. If you are not careful, you might be persuaded.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
First of all, the promised free Chinese GPS on the website does not exist, which surprised me since I originally had a GPS. The rental company’s GPS costs $20 per day, which includes free Wi-Fi and one hour of free international calls each day. It's quite worth it. Secondly, I used the same Nissan 5-seater sedan that I booked online, but the price was higher than what was promised online. However, since it was Christmas, there was a high demand for car rentals across all companies. Getting a car was already difficult, and I checked with many companies, all of which had no cars available. Fortunately, Rentalcars.com helped.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Good
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
When I picked up the car, they tried to sell additional insurance despite me already purchasing one.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Their attitude towards non-English speakers is very poor! When I asked for a Chinese-speaking agent, they didn't even answer the phone. The customer service at ZUZUCHE is great—very patient and responsible. They misled me into buying $280 insurance and had no Chinese service. I heard someone ask a colleague if they spoke Chinese, and they said yes, but they ignored me! They look down on Chinese people! Returning the car was very convenient.
Read More >Kenneth Temple
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
Limited car models. Originally booked a Grand Cherokee, but there was none available upon arrival. Had to upgrade the car and spent over 1000 extra. Staff service was excellent, quick car exchange was quite convenient. Everything was great except for the forced upgrade.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Average experience, frequent upselling. A lot of people renting cars, but not enough shuttle buses.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car pickup process is convenient and fast!
Read More >Nicole Macadam
Los Angeles
4 /10 Average
Reviewed: Saturday, July 27, 2024
It's been a long time, and I can still give a good review, so let's briefly say this: the rental company enforced an upgrade on the car model. The car we originally wanted was available, but they said it wasn't. We don't know why. They pushed various insurances on us. We were tired and had no choice but to accept the upgraded model.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good, a pleasant experience
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
I fully paid at the time of booking, but when picking up the car at the store, many additional chargeable items were added without any consultation, and over $300 was pre-authorized. Despite my repeated confirmations that it was just a deposit, I was inexplicably charged $319 for rescue insurance after swapping the car, even though I had already purchased road assistance insurance.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Terrible service from Dollar. After waiting in line to reach the counter, the man initially greeted us with a smile but then spent about three minutes adjusting his watch before asking for our rental documents. He claimed we hadn't purchased any of the insurance options, even though I bought all the insurances on Zuzuche. I checked my order and confirmed we had them. When I called Zuzuche customer service, they confirmed I had purchased all the insurances. The man then tried to up-sell us a larger car for an extra $10 per day, which we declined. He insisted we prepay $67 for refueling, saying we should return the car with an empty tank, even though a full tank of gas for the Nissan we rented costs only $27. He then asked for a $75 deposit and demanded my signature, saying I could talk to the manager afterward because many people were waiting in line behind us. With no other option, I signed and spoke to the manager, who was the first person I saw. The manager promised to refund the deposit. When returning the car 15 hours earlier than planned, I asked the manager if I could get a refund for the unused time, but was told it was not possible. I had read online reviews about Dollar's poor service and aggressive charges, but experiencing it firsthand was worse than I imagined. I will never rent from Dollar again.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
Overcharging
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
It felt like the agents in Los Angeles were particularly aggressive in upselling insurance to improve their performance. Regardless of your understanding, they would pitch it to you. There was even one instance at the Los Angeles airport branch where an agent falsely claimed that insurance was legally required when we specifically asked about it. However, when we returned the car and spoke to the manager, they resolved the issue efficiently, and we were refunded the full amount including taxes on the spot.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Forced insurance upselling, small company, long wait times for the car and long processing times, over an hour. Few service locations in other areas, strongly advised not to use. Even calling the customer service hotline was useless; they pushed the idea that more insurance means better protection. In the end, it was not as cost-effective as renting a larger car with full insurance.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Terrible service, unreasonable demands. The two elderly Middle Eastern men had trouble even using a computer and couldn't process a card payment—so frustrating.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Service was decent, but there was a bit of a line.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The counter staff used every method to sell us insurance. They showed displeasure when we declined and even said we couldn't rent without it. Eventually, we resolved it by contacting the rental company. When renting a car in the USA, be extra vigilant and do not buy extra insurance; it's quite expensive.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Easy to find, fast service, but they do push for insurance
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
I returned the car one hour later than the time on my order, and the rental company charged me 532 yuan and an additional two days of rent. Earlier, I called the car rental customer service to ask for a delayed return, and they told me to contact the store. I rented the car from you, what are you doing? Nobody answered the phone at the store, which was very inconvenient. It was really terrible.
Read More >Conrad Wilhelmina
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
No lines, bought the empty tank return service and roadside assistance on the spot. There was still one bar of fuel left when returning the car.
Read More >Trista Cromwell
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
The store staff are outright scammers! They said the deposit and the fees for not using toll roads would be refunded when returning the car, but when I returned it, they didn't honor their word, claiming I agreed to the insurance purchase and directly charged me. Do not rent from this company!
Read More >Martha Orlando
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Returning the car was quite fast
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
At Los Angeles airport, I didn't see Dollar's shuttle bus, but there were many from other major companies.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
The return process was very rough, and I was overcharged. There was a quarter tank of gas left, but they charged me for a full tank. They pre-charged for the tolls, then didn't check at the return and just took the full amount, over 100 dollars. I had to go to the counter to cancel it.
Read More >Hermosa Charlotte
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Satisfied
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Terrible service. Even after making it clear that I did not want any extras, they added roadside assistance without informing me. There were no fee notifications on the signature pad, which is very deceptive.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Quite good
Read More >Spencer Toland
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
The staff added insurance without asking, even though I had already purchased it.
Read More >Ula Eisenhower
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
Not satisfied! Unfair terms!
Read More >Parker O'Connor
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The airport shuttle goes directly to Dollar Rent a Car, and the staff are friendly, making picking up and returning the car convenient.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Arrived at night with no queue, service attitude was mediocre, there was upselling.
Read More >Porter Lindberg(h)
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Satisfied
Read More >Virginia Wilson
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
They promised a refund for the toll device fee if not used, but there was no device installed and no refund was given. They also aggressively pushed various insurance policies, but fortunately, I had already purchased travel insurance in my home country and only after showing this could I avoid buying more. There are a lot of hidden costs, not as mentioned on the rental site. Scam! Awful!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Simple process
Read More >Clement Sonmerfield
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Extremely smooth and quick
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The customer service was excellent.
Read More >Gilbert Amelia
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
There was a long queue when picking up the car. The staff was very friendly, but they tried to sell additional insurance.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Even after clearly stating that no additional charges were needed, the rental company still added extra fees.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Waited in line for two hours
Read More >Victor Forster
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
Average level
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
It's normal to wait in line for an hour. There are too few staff and the order processing efficiency is extremely low!
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The waiting time was too long, more than 2 hours.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Forced to buy insurance, claiming it's California law
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
This company is fine if you understand English.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Short waiting time in line, but the shuttle bus was rather slow.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
There was a queue at the pickup and I wanted to book a Chevrolet Suburban, but I was told I would have to wait 3-4 hours with no guarantee. Eventually, I had to take a Ford SUV of similar size. On the way, there was an accident and the tire got a nail. The rescue hotline was unreachable, so I had to change the spare tire myself.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very convenient
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Terrible attitude
Read More >Griselda Nathaniei
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pretty good
Read More >Phoenix Barnard
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good service
Read More >Webb Thackeray
Los Angeles
4 /10 Average
Reviewed: Saturday, July 27, 2024
I returned the car with a full tank, but they still charged me $57 for fuel and made me call customer service myself. Only refunded $51. Previously, they even tried to scam me by saying their fuel was cheap and to return the car with an empty tank. Absolutely shameless.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pretty good and very professional.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Long waiting time, low efficiency
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
As it was my first time renting a car in the US, the Dollar rental staff's unclear language caused me to end up with two extra insurances, a full tank of gas, and a daily fixed toll fee.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was very attentive.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
There is a free shuttle bus right outside the airport that takes you directly to the rental company. The service is very considerate.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Renting a car was convenient. However, returning it was troublesome. Finding the return location was very difficult. It should be clearly stated in the return instructions.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The car was a Chevrolet pickup (not in the options), less premium, with low-grade interior and features. Waiting in line for 3 hours to pick up the car was frustrating. For extending the rental, it requires a personal call for confirmation as the automated voice system is incomprehensible.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Both picking up and dropping off the car were very convenient.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Various scams. An Indian guy said I had to buy the insurance and refused to listen when I said no. He even refused to take a call from our Chinese coordinator! Eventually, he left the counter and hid. A woman came over to tell us our car was too small and suggested we upgrade to a bigger one. I said no, we need to resolve this issue. She replied, if you want to resolve it, find the guy from before because it's not my problem!
Read More >Ogden Gard(i)ner
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
It took over two hours to queue up for the car after completing the paperwork. The first time, the staff even gave us the wrong car, but luckily the guard stopped us. The most unsatisfactory part was the fees: toll service fees and roadside assistance fees added up to over 300 dollars. Actually, rentalcars.com already provided roadside assistance insurance, dollar rental is just being a rip-off!
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Overall, it was quite good. The only downside might be the long wait in line.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
During broad daylight, there were only two staff members handling the procedures. It took over an hour of waiting in line for my turn. They started pushing various insurance plans, but as I had already purchased comprehensive insurance from Zuzuche and additional insurance from Ping An, I politely declined. The staff member immediately became unfriendly and angrily lectured me, saying that I should just say: 'Nothing' in the future. After the rental ended, I received an unexplained charge a few days later. I'm currently in communication with Zuzuche about this. I advise everyone to avoid this company if possible!
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The terms and regulations are very clear, didn't let me choose the car.
Read More >Humphrey Birrell
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
Not many people
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Easy car rental, good service
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
The queue is understandable, but I paid for Chinese service which was not actually provided. There was a dispute when returning the car as they tried to charge for excess mileage (though the order stated unlimited mileage) and for the GPS device (which was barely functional). I strongly requested Chinese service, but the staff said no one could speak Chinese. After difficult negotiations, they agreed not to charge the above fees, but I still have not received a refund of over 200 dollars!
Read More >Newman Herbert
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
No additional fees
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
They kept pushing insurance, even after I repeatedly refused. They wouldn't let me go and described all kinds of frightening scenarios. In the end, I couldn't resist and spent an extra $180. It was really annoying. They didn't care if there was a long line behind. This time it took an hour to get the car, probably because they kept pestering every customer. Also, they didn't care what car you booked; you could just take any car yourself. Nobody checked.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The queue took a while, but there were plenty of counters.
Read More >Murphy Bernard
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
The drop-off location wasn't specified clearly. The return in Las Vegas was on the fifth floor of a hotel parking lot. The instructions only provided an address, which was a hotel. Without reading other people's reviews, it's impossible to find! Unless you inquire in advance, but who would think the pick-up spot is a yard, and the drop-off would be in such a strange place?! I needed to return the car by 5 PM, arrived at the designated spot by 4:30 PM, but didn't finish until 5:30 PM! If there's a late return fee, I'll need to deal with you guys again!
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
I booked an MPV, but they gave me a small car. I had my kid with me and was in a hurry, so I let it go this time. Never again!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent
Read More >Evelyn Gallacher
Los Angeles
4 /10 Average
Reviewed: Saturday, July 27, 2024
Service was okay, but the pickup process took a long time.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
I had to wait in line for hours and they didn't refund me after giving a lower tier car.
Read More >Benson Beaufort
Los Angeles
4 /10 Average
Reviewed: Saturday, July 27, 2024
Very bad
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The queue was too slow.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
This time I encountered a peculiar female staff member who forcefully sold additional insurance without asking and charged my card right away. When I checked the car rental agreement, I said I didn't need extra insurance and called the rental service's customer support to intervene. The representative asked the staff member to take the call, but she refused and withheld the rental agreement from me. After a long standoff, a manager-like Black gentleman took the call and handled the situation. Fortunately, I have had multiple rental experiences, but if it were a first-time renter, that female staff member might have succeeded. This issue is not specific to DOLLAR; it could happen with any company. Everyone should be cautious and promptly involve customer support to avoid lots of trouble.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
When I picked up the car, it was dark, and I only noticed the right fender was scratched the next day. I honestly reported it when returning the car, and the rental company processed it quickly without any hassle.
Read More >Reginald Thoreau
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
Slow service, forced insurance
Read More >Antonia Susanna
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
Late-night flight, smooth car pickup process at the airport
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Arrived at the store at 11 PM, queued for over three hours and didn't get the car until after 2 AM. The staff were very rude. We reserved a BMW X3 but were given a lower-end Cadillac CT4. After checking the parking lot, there were no cars of the same class as the X3, which indicates false advertising. Do not choose this company.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
Dollar clearly stated that they have no connection with Zuzuche, and they double-charged for additional products.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
There were too many people. It took four hours to get the car, which was quite dirty and smelled strongly of smoke.
Read More >Norton Simpson
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
This is probably the most regrettable experience with this rental company. I booked an SUV for more space, but they gave me a small sports car, totally not what I asked for.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
There were no options for the car; other stores at least offer a choice from two or three cars. I mentioned going to the desert, but still got a two-wheel drive.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The car rental customer service was a middle-aged woman. She was initially very friendly, but her attitude changed immediately when she heard we didn't need additional insurance. She started speaking faster, and the overall experience was poor. The car itself was fine with no issues. When returning the car, we were charged an extra fee that we didn't understand, but it wasn’t much, so we didn’t bother to dispute it.
Read More >Janice Christy
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
The counter staff explained everything clearly and provided a GPS device. The GPS had free Wi-Fi and calling features, which were great! Except for the fact that the navigation wasn't very precise, it was convenient to use.
Read More >Ingram Mackintosh
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
There was no pushy sales, and any issues with the vehicle were resolved by providing a replacement car.
Read More >Cornelia Elizabeth
Los Angeles
4 /10 Average
Reviewed: Saturday, July 27, 2024
There were unexpected charges during the rental. As we had just arrived in the USA, we hadn't activated our phone service yet. By the time we contacted the rental platform, it was past the one-day communication window due to the time difference. About a month after returning the car, additional unexplained charges of around a thousand dollars appeared.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
The waiting time is too long.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Just so-so.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Picking up the car was very convenient, but even though I arrived in Los Angeles very early, I still had to return it early the next day. It would be more considerate if there was a 1-2 hour grace period. Also, I was charged an extra $7 after returning the car for some unknown reason.
Read More >Rosalind Wilmot(t)
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
The process took a bit long
Read More >Zebulon Abraham
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
Basically no service, you have to do everything yourself.
Read More >Marcia McCarthy
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
Even though the app shows a lower price, there are additional fees when you get to the store. Please be aware.
Read More >Bernie Faraday
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The process was simple and efficient. Completed the rental process in five minutes and the return process in just one minute!
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Dollar is absolutely awful. When picking up the car, I specifically told the clerk that I didn't need extra insurance. They verbally agreed, but still added over 200 dollars for insurance. I was in a rush to get to the hotel and trusted them, didn't check the paperwork and just signed it. My fault. I returned the car with a full tank and left the country, but over a month later, they charged my credit card without any notice. This is the worst company I've ever dealt with.
Read More >Charlotte Birrell
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great attitude and excellent service.
Read More >Abraham Bronte
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
It was okay, but the store clerk's attitude was average. They almost made me buy extra insurance. Good thing I carefully read the contract, otherwise, I would have been scammed due to my poor English.
Read More >Clement Sonmerfield
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
Upgraded at the store to a full-size car, but didn't get the model I wanted.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
Average
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Beware of hidden charges! Just because they don't mention insurance doesn't mean it's not mandatory! During the reception, the staff only talked about TOLL, GPS, and full tank pickup and return. I apologize for my poor English; I didn't notice the detailed charges on the screen and thought it was related to the full tank return fees.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent
Read More >Beatrice Juliet
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good
Read More >Stanley Dillon
Los Angeles
4 /10 Average
Reviewed: Saturday, July 27, 2024
There were hidden charges. The upgrade to third-party insurance at pickup was mandatory, and they also added roadside assistance insurance without asking me. These were options I didn't select while booking through the rental platform! Additionally, there were tax fees. So apart from the rental fee, I ended up paying more than double the cost!
The fees quoted at booking were significantly different from what I was actually charged! Many options I didn't choose were claimed to be mandatory. I picked the cheapest car, but it ended up costing 7-800 per day, very unsatisfactory!
Kimberley Howell(s)
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Overall service is good, many cars available, and in great condition.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good
Read More >Ogden Gard(i)ner
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
Read More >Verne Cumberland
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was great, the contract was quickly sent to my email, and the hostess was very nice. There were no other sales pitches throughout the process.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was very good.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
I hadn't been to LAX in a long time and forgot how to find the shuttle, so it took me a while to locate it. The store wasn't very busy in the late afternoon around 6-7 PM. It shares the premises with Hertz. I waited in line for about 10 minutes before enquiring what cars were available. They offered me a Nissan Armada and a Ford Expedition, and recommended the Ford because it was a newer model. They suggested additional insurance, but I declined. The car was okay, though not exceptionally clean. There were some residual spots in corners not easily visible, but it was acceptable.
Read More >Marlon William
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
Read More >Christian Kingsley
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car was in good condition.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
They promoted the roadside assistance service, but it was unclear and ended up costing me a few dozen dollars.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pretty good, nice attitude.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
Read More >Olivia Jeremiah
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good overall
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Wide range of vehicles, simple and efficient process.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
A very good car rental company
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Feels good
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
A very good car rental company
Read More >Frederic Gregory
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Not bad
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Aggressive upselling
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
It's okay, pretty standard.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
Aggressive upselling
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Overall it's okay, this is my third time using Dollar. Pros: It's cheap and the car condition is decent (Hertz is better but more expensive). Friendly reminder: If you're renting without a US ID, you need to buy third-party insurance. On the platform, you can just buy the basic third-party insurance because the staff in the US will almost enforcefully upsell their road assistance (personal experience: even if you buy the full insurance package on the platform, they'll still try to sell you their insurance). The advantage of buying their upsold insurance is that you can freely choose your car (same class), but if you don't accept it, your vehicle will be fixed (based on experiences in Los Angeles and Orlando; unsure about other places). Just for your reference.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Extremely frustrating. Rented a car for 12 days at a cost of 6000, but upon arrival (on time) we were told there were no cars available. They offered us an electric car instead. We had plans to travel across four states, including the very desolate New Mexico, and we were given an electric car. We asked the on-site staff if we could reach our destination with the electric car, and they clearly said no because there are not enough charging stations along the way. When we complained to the rental platform to get an explanation, they said they had given us a solution and we didn't accept it! What?! Is an electric car considered the same model as a gasoline car? Finally, after arguing, they made us wait for 2 hours. We waited from 9:30 to 12:00 and still no car. Eventually, we paid an additional 6000 for a slightly larger Hyundai, doubling the estimated rental cost. The customer service could only apologize and say there was nothing they could do because we didn’t accept the electric car.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Pretty good, easy to communicate without barriers.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Overall satisfied, but the car pickup process was a bit vague—the staff just marked an area on the paper and wasn't very clear. Later, I figured out that I could pick any car from that area. Additionally, leaving the garage at night was particularly slow.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good
Read More >Jeffrey Carnegie
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car pickup process was very smooth, and the staff were very friendly.
Read More >Norman Rockefeller
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 27, 2024
Overall, quite satisfied.
Read More >Jonathan Sawyer
Los Angeles
2 /10 Poor
Reviewed: Saturday, July 27, 2024
They immediately tried to upsell me to a 7-seater Pathfinder. Initially, I thought it was a free upgrade because the rental car website mentioned this model as part of the same group. Later, they persistently pushed for trailer insurance. Due to language barriers, I ended up paying a $500 upgrade fee. I realized the mistake when I got to the parking lot and went back to resolve it. After complaining to the car rental customer service, they reluctantly canceled the upgrade charges.
Read More >Martin Richardson
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
No lines, no waiting
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Simple, fast, and convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good
Read More >Cynthia Clemens
Los Angeles
6 /10 Average
Reviewed: Saturday, July 27, 2024
Long queues
Read More >Cynthia Clemens
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Excellent
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Overall, the car rental experience was pretty good.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Did not pick up the car
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The app is easy to use. Although there was a bit of waiting at Dollar, the car pickup process was very fast. I was fortunate to get a Malibu, which was the perfect car for my trip.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
They promoted insurance products and the queue time was long. Chose the expensive Hertz because I was in a hurry.
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