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+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
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+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
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+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
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+61-1800-507-258
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+90-850-390-7486
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+39-800729010
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+351-304500663
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+33-970019487
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+972-23752163
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+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3981579277
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3981579277
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Europcar, Sydney Airport Car Rental

Europcar 4000+ ratings, 58 reviews

Sydney, New South Wales, Australia

7.6 / 10 Good

Best Price Car Rentals at Sydney Airport Terminal 1(SYD)

Last updated on: October 1, 2024

Europcar - Sydney Airport Information, Car Rental Instructions & Policies

Address

SYDNEY AIRPORT

Telephone

+61 (0) 2 92079400

Pick-up Instructions

The Europcar - Sydney Airport car rental location is in terminal

Europcar customers arriving into T2 and T3 domestic terminals with a Reservation can proceed directly to the free Car Rental shuttle bus service which is located outside the T2 and T3 domestic terminals opposite the baggage carousel. The shuttle will take you to Europcar's vehicle pick up location at 47 Ross Smith Avenue Mascot (see map :https://www.europcar.com.au/files/live/sites/Europcar.com.au/files/contributed/promotions/2022/CarRental_Return_.jpg). You should allow approximately 30 minutes for the expected travel time for the shuttle bus trip. Customers without a booking must arrange a car rental at the Europcar rental desks located within the T2 and T3 Domestic terminals prior to accessing the free shuttle bus service. Only customers with an existing car rental booking will be able to access the free shuttle bus service to Europcar's new location for vehicle collection. Please Note: This does not apply to the International Terminal airport pickups at T1

Drop-off Instructions

You must drop off their vehicle at Europcar's temporary location at 47 Ross Smith Avenue, Mascot. Drop off point Google map link:https://maps.app.goo.gl/QK5HxDeqcaA2nF3X8 A free shuttle bus service will be operated for customers to then get to the T2 and T3 Domestic Terminal buildings. Please allow approximately 30 minutes for the expected travel time for a one-way shuttle bus trip back to the T2 and T3 Terminal buildings. NOTE: For all drop offs outside of Europcar's trading hours at Sydney Airport, please return the vehicle to the International Terminal T1.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
05:30 -23:00
05:30 -23:00
05:30 -23:00
05:30 -23:00
05:30 -23:00
05:30 -23:00
05:30 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 15 - 37.256724 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

Full driver's license issued in Australia

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, Kangaroo Island, Magnetic Island, North Stradbroke Island, Bruny Island

Conditional:

Depending on car models, bringing rental cars to below countries is allowed but policies differ:
Representative Car Models Islands

Mitsubishi Pajero Minespec

Volvo Xc60

Audi Q5 40

Gm Equinox

Hiace 12 Seats

Bmw X3

Show More

Mitsubishi Pajero Minespec

Volvo Xc60

Audi Q5 40

Gm Equinox

Hiace 12 Seats

Bmw X3

Standard

Ford Kuga

Subaru Forester

Bruny Island

Phillip Island

Kangaroo Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island The only vehicles permitted to travel on unsealed roads are the following FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete.

Must-not:

Taking rental cars to following islands is not allowed:
Rottnest Island, Mornington Island, Churchill Island, Fraser Island, Mariah Island
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Sydney International Airport

Hotels

1.2 mi from Novotel Sydney International Airport (formerly Mercure) Hotel

1.2 mi from Southern Cross Hotel

1.3 mi from New Oriental Service Apartment

Other Landmarks

4.7 mi from Sydney Tower Eye

5.7 mi from Sydney Opera House

FIND ME A CHEAP RENTAL
Map view of Europcar Store Location
coordinates: -33.9334 151.1786

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 7.6 / 10 Good

  • Vehicle condition: 4.2
  • Vehicle cleanliness: 3.9
  • Spaciousness: 4.3
  • Counter staff: 4.1
  • Pick-up location: 4.3
  • Drop-off location: 4.4
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • WT MAH

    Sydney

    8 /10 Very good

    Reviewed: Friday, October 4, 2024

    Like: Process is simple and fast. No need to wait for long period.
    Read More >
  • C.Terata

    Sydney

    9.8 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Like: When I arrived I asked and got a free upgrade to a Hyundai iq which was ideal because of the long trip I had. The car was great good on fuel real easy to drive and it was brand new. Would actually recommend buying one
    Dislike: There’s not much I didn’t like except I had to extend my hire one extra day which cost almost half the price as the whole hire which wasn’t ideal but all in great service
    Read More >
  • G.Hart

    Sydney

    8 /10 Very good

    Reviewed: Friday, October 4, 2024

    Like: Car was what we needed to carry 4 adults and 2 infants under 3years.
    Dislike: Confusion over where the cars was being picked up from and fitting child seats despite taking the time to confirm all the details (including correcting some confusion over type of child seats required) the day before arriving with the domestic terminal staff by phone.
    Read More >
  • C.Browne

    Sydney

    9.2 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Like: The team at Europcar were great, even though we did not get the car we reserved they looked after us with providing an upgrade, it was a nice surprise my kids are still talking about the Jaguar SUV we drove to Melbourne in.
    Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.
    Read More >
  • M.Booth

    Sydney

    9.3 /10 Excellent

    Reviewed: Friday, October 4, 2024

    I opted to change the drop off location in Melbourne and after a quick phone call was able to a closer depot and return the car.
    Read More >
  • C.Han

    Sydney

    5.7 /10 Average

    Reviewed: Friday, October 4, 2024

    The car had unpleasant smell. Had rubbish and mud in the car. The steering wheel was fluctuating. Not go straight! Feeling dangerous!
    Read More >
  • T.Kurniawan

    Calgary

    8.3 /10 Very good

    Reviewed: Friday, October 4, 2024

    Europcar gave me KIA hatchback. I thaught it should be an intermediate car (sedan). The insurance also didn't link to what i pay on easyrentcars. I was wondering what if there is a claim or somthing. It would be a difficult process.
    Read More >
  • Z.Che Man

    Sydney

    9.3 /10 Excellent

    Reviewed: Friday, October 4, 2024

    I did have some problem as I was still charged with additional 2 child care seats ( although I only used 1) despite going to the counter and rectify it before I drove off. I saw the counter lady made the correction in the system.The receipt was finalised a few days later and by then I noticed it was still on it. That was my only problem. Other than that everything was good.
    Read More >
  • Anonymous

    Sydney

    5.3 /10 Average

    Reviewed: Friday, October 4, 2024

    The current policies for payment methods really need to be revised. The inconvenience this caused has forced the decision for us to use other car rental companies in future.
    Read More >
  • Anonymous

    Queenstown

    7.3 /10 Good

    Reviewed: Friday, October 4, 2024

    I trusted Europcar that they should have checked the condition of the car such as sketches. Luckily I took a video and found out there are many sketches which were not recorded. Moreover, the vehicle was not fully top up with petrol and I wonder why ?
    Read More >
  • PP

    Sydney

    7.3 /10 Good

    Reviewed: Friday, October 4, 2024

    No matter how careful you are, there's always some kind of fees to be charged and they never tell you this, e.g. premium location charge, which was never mentioned to me neither when I booked the vehicle nor when I met the counter staff to collect the car.
    Read More >
  • D.Au-Yeung

    Sydney

    8.7 /10 Very good

    Reviewed: Friday, October 4, 2024

    Friendly counter staff with efficient pick-up and drop off. My car was upgraded one class.
    Read More >
  • J.Schultz

    Sydney

    8 /10 Very good

    Reviewed: Friday, October 4, 2024

    We up graded to a larger car than booked at an extra cost
    Read More >
  • C.Jacques

    Sydney

    5.7 /10 Average

    Reviewed: Friday, October 4, 2024

    Car was not even close to clean. Wheel mags were black with dirt.
    Read More >
  • Caleb Chan

    Sydney

    8 /10 Very good

    Reviewed: Friday, October 4, 2024

    Pick up from Sydney airport was smooth and easy. Car was in excellent condition.
    Read More >
  • E.Kifoto

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Happy with everything overall. No issue’s. Staff, great customer service. Europe rental location was easy to find.
    Read More >
  • R.Daud

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Good service
    Read More >
  • A.Chung

    Sydney

    9.7 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Car condition very good
    Read More >
  • M.Shahim

    Sydney

    9.7 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Everything was ok only did not get the car I booked.
    Read More >
  • Anonymous

    Sydney

    9 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Great staff. Followed the booking EasyRentCars placed even though it differed from what the site said.
    Read More >
  • M.Oliva

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Great service
    Read More >
  • CS

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Car was in a great condition. Looked to be brand new. Very clean Spacious
    Read More >
  • Jon

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Really nice car. Lots of space for 5 people and luggage. Staff were helpful and friendly.
    Read More >
  • PJ

    Sydney

    8 /10 Very good

    Reviewed: Friday, October 4, 2024

    Car was dirty on the inside. Not cleaned, dirty windscreen, dash dirty. Only i was at the counter to pick up the car and they still took over 30min to find a suitable car for me.
    Read More >
  • Anonymous

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Great car very fuel efficient
    Read More >
  • Alvin de Leon

    Sydney

    9.3 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Did not get my car but they upgraded me to a brand new car of the same car type
    Read More >
  • Anonymous

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Great service!
    Read More >
  • H.Tan

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Prompt and friendly customer service from counter staff, clean and new vehicle provided
    Read More >
  • Burnell

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    The car rental point at the airport is located right at the arrival exit, which is very convenient. Since I arrived at night, it wasn't peak time for picking up cars, so I only encountered one person ahead of me in line. The wait time was very short, indicating a fast processing speed. UnionPay cards are definitely accepted, and since I paid the full amount in advance, I didn't face any extra upselling from the staff. They didn't push sales aggressively, which is better than in Europe or America. I only had to provide a credit card for the pre-authorization deposit. Unlike in the US, my credit card wasn't charged sporadically. After picking up the car, I could take my luggage cart directly to the pickup point, which is about a 3-minute walk. The car was in good condition, and although the model wasn't upgraded, there were plenty of models available, possibly because it was the off-season.
    Read More >
  • Irene London

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    There is a counter at Sydney Airport, on the right when you exit the arrivals area.
    Read More >
  • Omar Eipstein

    Sydney

    2 /10 Poor

    Reviewed: Friday, October 4, 2024

    The service was poor. When I went to pick up the car at Sydney Airport, a lady attended to me. Not only did she try to upsell insurance, but the procedure took so long that we couldn't get the car immediately. She said she needed to confirm something with the headquarters and asked us to wait. After a long wait, she was nowhere to be found. Her colleague told us she had already finished her shift! Thankfully, a male colleague helped us to finally get the car. It was not a pleasant experience. Other rental companies had already processed numerous cars by that time. Plus, the cost was higher than what was listed on the website, which was odd.
    Read More >
  • Abigail Harrod

    Sydney

    4 /10 Average

    Reviewed: Friday, October 4, 2024

    I used Hertz in Melbourne and Europcar in Sydney, and the difference was huge. Hertz gave me a free upgrade, while Europcar downgraded my car. The vehicle was in poor condition, and they pushed insurance on me. I had booked an Outlander but got a mini version instead. I'll stick with big companies in the future (the heavy Indian accent was also hard to understand).
    Read More >
  • Michaelia Betsy

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    The car was very new and very clean.
    Read More >
  • Tobey Crichton

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Processing at the airport counter was a bit slow. The staff did not proactively inspect the car when handing it over, but the return process was quicker.
    Read More >
  • Jeff Cronin

    Sydney

    2 /10 Poor

    Reviewed: Friday, October 4, 2024

    Extremely poor, the worst rental experience. Promised a Range Rover but got a Highlander. At the time, both QEEQ and Europcar clearly stated it was a downgrade. Where's the refund they promised? They denied it after I used the car?
    Read More >
  • Howar Raleign

    Sydney

    2 /10 Poor

    Reviewed: Friday, October 4, 2024

    Extremely poor, the worst car rental experience. Promised a Land Rover but gave a Highlander instead, and at that time both QEEQ and Europcar clearly acknowledged it was a downgrade. What about the promised refund? After using the car, they denied responsibility.
    Read More >
  • Cornelius Gill

    Sydney

    8 /10 Very good

    Reviewed: Friday, October 4, 2024

    Good
    Read More >
  • Wayne Franklin

    Sydney

    2 /10 Poor

    Reviewed: Friday, October 4, 2024

    Friendly staff, but the process took too long. There were only 5 people ahead, but we waited for an hour. Not sure what those foreigners were talking about, but each took a long time. On the other hand, a Chinese customer with a pre-booked order got through very quickly.
    Read More >
  • Sandy Jenny

    Sydney

    2 /10 Poor

    Reviewed: Friday, October 4, 2024

    The queue was quick. Surprisingly, this rural area in Australia still has manual cars. It's not that I can't drive a manual, but Australia has right-hand drive vehicles. To be safe, I wasted money upgrading to an automatic. Forcing customers to spend a lot on-site for an upgrade!
    Read More >
  • Olive Baker

    Sydney

    2 /10 Poor

    Reviewed: Friday, October 4, 2024

    Rude attitude
    Read More >
  • Stan Saroyan

    Sydney

    2 /10 Poor

    Reviewed: Friday, October 4, 2024

    The female staff member was slow and kept wandering off to talk to others. She seemed discriminatory towards Chinese people, asking if I was Chinese, and once confirmed, the paperwork became excessive and time-consuming. Every single document was copied multiple times, which was not required at other counters or with other tourists. Previously, we rented from other companies and the process took only 5 minutes. She took over 45 minutes even though I emphasized I was only renting for half a day and was in a hurry. Despite being clear that I didn't need anything extra, she insisted on adding an extra driver fee (which I didn't have to pay on previous days in Australia) and sneakily added full insurance despite my refusal. Due to the time pressure, I didn't notice it until later. If I could rate her negatively, I certainly would. Never renting from this company again.
    Read More >
  • Blake Morton

    Sydney

    2 /10 Poor

    Reviewed: Friday, October 4, 2024

    I went to pick up the car with a printed order and English translation. A rude overweight woman saw I was Chinese and demanded an international driving permit and NATI certified translation. Ended up not renting the car. I asked for a non-rental certificate, but she said I wasn't her customer and should contact the third-party. Really bad experience. I then rented a car from AVIS without any issues. Definitely a bad review for this company!
    Read More >
  • Winni Veblen

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    The staff were friendly during pickup, and the process wasn't too complicated.
    Read More >
  • Baron Gresham

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Both the vehicle and the service are good. However, they did not accept QEEQ's insurance and required me to purchase additional insurance at the store. QEEQ has accepted the complaint and responded quickly.
    Read More >
  • King Ford

    Sydney

    2 /10 Poor

    Reviewed: Friday, October 4, 2024

    I booked a Land Rover but received a Kia instead, terrible.
    Read More >
  • Leonard Christy

    Sydney

    8 /10 Very good

    Reviewed: Friday, October 4, 2024

    The car was good, and the staff had a good attitude.
    Read More >
  • Edgar Dewey

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Very good
    Read More >
  • Alexander Truman

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    The staff at the company had a very good attitude, and the car pickup process was simple.
    Read More >
  • Edison Chamberlain

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    100 points for pick-up, return was okay, I'd give it 85 points.
    Read More >
  • Alger Washington

    Sydney

    2 /10 Poor

    Reviewed: Friday, October 4, 2024

    Very poor service, really cannot use this company. Despite tolerating various bizarre issues, the final bill is inexplicable. They randomly adjusted the pick-up and drop-off times to charge an extra day, and included many unknown additional fees, overcharging nearly 240 Euros.
    Read More >
  • Webster Benedict

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Good experience
    Read More >
  • Murray Isaac

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Very satisfied
    Read More >
  • Elsie Agnes

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Extremely satisfied, overall rating 9.5. Firstly, the car was automatically upgraded to a KIA, the car was very new with less than 8000 KM on it. The trunk was very spacious and could fit three 24-inch large suitcases. The car came with adaptive lane keeping assist, which was fantastic. It was my first time driving a right-hand drive vehicle, and I was initially very worried that I wouldn't manage. However, with the assistive driving feature, I got used to it in about 20 minutes. On the first day, fearing I might struggle with the right-hand drive, I chose to drive to the suburbs for half a day and covered 260 kilometers. The acclimatization process was very smooth throughout.
    Read More >
  • Wallis O'Casey

    Sydney

    8 /10 Very good

    Reviewed: Friday, October 4, 2024

    Satisfied
    Read More >
  • Jocelyn Thomas

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Excellent
    Read More >
  • Debby Dierser

    Sydney

    10 /10 Excellent

    Reviewed: Friday, October 4, 2024

    Very satisfied.
    Read More >
  • Lou Zangwill

    Sydney

    8 /10 Very good

    Reviewed: Friday, October 4, 2024

    Quite satisfactory
    Read More >
  • Wordsworth Alcott

    Sydney

    4 /10 Average

    Reviewed: Friday, October 4, 2024

    There might have been a mistake in recording the mileage when returning the car. They insisted that I drove over 400 kilometers and deducted more than 100 dollars from me. In reality, I only drove within the city and it definitely wasn't over 100 kilometers. After several communications with the rental company’s customer service, this amount was refunded.
    Read More >
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