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+44-2035140670
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+81 3-4578-4029
From Argentina
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From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
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+41-445514539
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+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
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+90-850-390-7486
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From Portugal
+351-304500663
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+55-6140426960
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8549094088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8549094088
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CAR RENTAL REVIEWS ON EUROPCAR AT MELBOURNE AIRPORT, MEL

Average rating on Europcar at Melbourne Airport: 8.7 /10

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Economy | Kia Rio or similar
Reviewed: Wed, Feb 26, 2020
“Short rental, all great”
About Europcar: 10.0 /10
All good as always!
About QEEQ: 10.0 /10
Great as always

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Economy | Kia Rio or similar
Reviewed: Wed, Aug 17, 2022
“smooth and good”
About Europcar: 9.0 /10
the counter staff was helpful. the process was smooth. car was clean
About QEEQ: 8.0 /10
did my booking through the app, fuss free process

Barry

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Economy | Kia Rio or similar
Reviewed: Tue, May 31, 2022
“Good, but pick up experience/ instruction can be improve on.”
About Europcar: 8.0 /10
Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.
About QEEQ: 8.0 /10
The off airport pickup point was pretty confusing as the instruction wasnt very clear. The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.

Nav

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Full Size | Holden Commodore or similar
Reviewed: Tue, Feb 25, 2020
About Europcar: 10.0 /10
Wonderful car but pricey
About QEEQ: 10.0 /10
Best car rental app

Ajinkya Kharde

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Medium SUV | Mg Hs Essence or similar
Reviewed: Tue, Aug 22, 2023
“Would Recommended it 10 on 10”
About Europcar: 10.0 /10
Onboarding and Guidance was on point - they had made sure that I understood the rules before handover. The car was fresh and clean as I was given the keys for a brand new car which had only driven 17 kms.
About QEEQ: 10.0 /10
10/10 for the customer support an booking experience

V.Trask-Hall

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Thu, Mar 12, 2020
“First class service”
About Europcar: 10.0 /10
Excellent swift service
About QEEQ: 10.0 /10
Another great experience

U.IBEh

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Compact | Mercedes-Benz A Class or similar
Reviewed: Thu, Jun 9, 2022
“Poor communication, unfriendly and inconsiderate staff”
About Europcar: 9.0 /10
Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever

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Economy | Toyota Yaris or similar
Reviewed: Thu, Feb 24, 2022
“a bit of a faff”
About Europcar: 6.0 /10
We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!

Edward Sutrisno

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Large SUV | Toyota Kluger or similar
Reviewed: Thu, Feb 20, 2020
“Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone”
About Europcar: 8.3 /10
We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.
About QEEQ: 10.0 /10
Everything went smoothly. Good deal on the rental, thanks!
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Brad

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Sun, Jun 28, 2020
“Good car, easy booking”
About Europcar: 9.0 /10
Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.
About QEEQ: 10.0 /10
Easy to book, good pricing but not easy to distinguish between pick up at airport and shuttle pickup

L.R Zhang

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Small SUV | Toyota C-HR or similar
Reviewed: Sun, Jul 30, 2023
“Good vale and Trusted Car Rental Company”
About Europcar: 9.0 /10
Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.
About QEEQ: 10.0 /10
Only one things I need to ensure that i am waiting 500 AU$ to return $500 deposit for car rental to me as soon as possible. Thanks

J.CURTAIN

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Small SUV | Hyundai Kona or similar
Reviewed: Sun, Dec 31, 2023
“A trouble-free experience.”
About Europcar: 10.0 /10
It was a surprise upgrade and a very pleasant car to drive with surprisingly low fuel consumption. Check in was handled quickly by friendly counter staff. I will be using QEEQ again and highly recommend to anyone seeking to hire a car.
About QEEQ: 10.0 /10

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Small SUV | MG HS or similar
Reviewed: Sat, Dec 30, 2023
“Best deal from QEEQ and best car rental experience with Europcar.”
About Europcar: 10.0 /10
The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).
About QEEQ: 10.0 /10
I got the best car rental deal through QEEQ which was recommended by my friend. The platform is easy to use and always provide useful information and timely reminders. This will be my first choice moving forward and will recommend to my friends.
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Lee

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Large SUV | Toyota Kluger or similar
Reviewed: Sat, Dec 2, 2023
“Terrible. Paid extra for a large suv and given a med side suv. Will share experience around.”
About Europcar: 6.0 /10
Was told at Melbourne Intl airport to go to downtown Melbourne to do an exchange for vehicle. From Isuzu mux to Toyota Kluger. Went down the next day and the counter manager told me no Kluger available. In fact none for the entire Victoria. Simply brush me off by saying Europcar cannot do anything to help. Also the agreement from Europcar mention excess of $5000 which should have been zero since I have upgraded my booking to include zero excess.
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Ron

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Economy | Toyota Yaris or similar
Reviewed: Mon, May 9, 2022
“Great service of highest quality”
About Europcar: 10.0 /10
Was given a free upgrade to an SUV instead and pleasantly surprised at the quality and cleanliness of the car.
About QEEQ: 10.0 /10
Got back to me immediately and helped me solved the issue of discrepant particulars online
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P.van Camp

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Full Size | Holden Commodore or similar
Reviewed: Fri, Mar 13, 2020
“Enjoyable enough”
About Europcar: 10.0 /10
Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.
About QEEQ: 10.0 /10
I didn't realize the connection between easy and europe, not that it mattered.

Bhavin Shah

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Small SUV | Nissan X-Trail or similar
Reviewed: Fri, Jan 6, 2023
“Not so great experience”
About Europcar: 6.0 /10
There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.
About QEEQ: 8.0 /10
Perfect

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Fri, Feb 7, 2020
About Europcar: 7.0 /10
Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.
About QEEQ: 8.0 /10

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Full Size | Holden Commodore or similar
Reviewed: Fri, Feb 28, 2020
“Overall good car rental experience but could have been improved by less time to pickup”
About Europcar: 8.3 /10
Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
About QEEQ: 8.0 /10
The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

C.Dunn

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Small SUV | MG ZS or similar
Reviewed: Fri, Dec 8, 2023
“Terrible car”
About Europcar: 8.0 /10
Horrible Chery vehicle. Worst car ever hired.
About QEEQ: 8.0 /10

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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