QUEENSTOWN AIRPORT CAR RENTAL REVIEWS

Great service and car got upgraded to a more spacious one

It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.

Price drop protector did not work.

Car was neat and clean. It did meet the expecations.

A call to customer before pickup to guide would have been great.

Very nice staff and helpful

Ended up with a bigger car (SUV) which was appreciated. Helpful staff and quick process. Fantastic value for money!

Very easy process and the best price by quite some margin

The car was impeccably maintained and very clean. It was however a 2007 model vehicle. I wasn’t aware of this during the booking process. No problem, but I would have preferred to have been aware of this.

The login process using apple sign in does not work every time.

Yes, everything perfectly.

Yes, price drop is good option.

The company didn’t have any Toyota Yaris (option I had booked) available and tried to give me a Nissan Tiida instead, I refuse it regarding its size and the lack of ISOFIX for my baby car seat, after a friendly discussion I agreed to have the Nissan Latio. Wouldn’t say it was a big issue. Just a little inconvenience that could be avoided with a better organization. I still recommend it if you need just a cheap rental option.

Easy it was.

Easy to choose and book, good information provided.

Check in took much longer than expected but vehicle condition was good and we were upgraded at no extra charge

The guys from Yes Rentals do their best to make rentals as quick as possible. The car was clean and tidy. We enjoyed the service provided by Yes Rentals.

It was such a nice car to travel, good services for both pickup and dropoff. The car made us feel comfortable along our road trip. Thank you.

Nice rental car services ever know. Thank you.

Great service and vehicle, will definitely use your site again.

Everything was great.

We had to wait for some time to be picked up from the airport when we first arrived. That might have been due to covid and they not wanting to take more than 1 group at the time in the pick up van. We were given a bigger car than booked which was fine by us. Could have had a bigger office

First time using it and it was smooth

Apex provide a shuttle service from the airport to the pick up point in Queenstown. When we called for the shuttle to pick us up, no one answered the phone.

During the booking process it wasn't made clear that insurance was provided by QEEQ, not the rental car company.

The booking process was really easy and we got a great deal for our 3 days in Queenstown. On pick up, it took several phone calls to contact the pick up staff (which makes complete sense once you see how busy they are). Once pickup contact was established everything ran smoothly and the staff were very friendly. The first car was terrible, something was wrong with it, screeching and sounded sick. A phone call on the second day secured a swap vehicle and this was most appreciated. We were upgraded to a better (bigger) vehicle and this ticked all the boxes for us and we were more comfortable taking the drive over the Crown Range to Queenstown. Note: initially the documentation said we would need to pay $1500 deposit with a 30-60 turn around with the refund. That caused a bit of stress. This was not the case. We paid $500 deposit which was refunded when we returned the vehicle.

team was great in helping out! thank you ezu team!

Pick up was weird as nobody new what van or company was picking us up. i called them twice and the van was at the airport all along with a little EZU on the windscreen which wasn't visible. The staff were very helpful. I had left my drivers license on my scanner at work so they waited until i could organise a temporary one and dropped me off and picked me up to do this. They gave us water and laughed and sympathized. While the car wasn't the MARK X it was close enough. Drop off was easy as. I will definitely use these guys again

a fabulous way to book

Great services, car wasn't 4x4 but they gave us chains for free. Would recommend

They were great all round.