From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3217776176
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3217776176
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Apex, Sydney Airport Car Rental

Apex 4000+ ratings, 93 reviews

Sydney, New South Wales, Australia

9.1 / 10 Excellent

Apex - Sydney Airport Information, Car Rental Instructions & Policies

Store Location

Level 5/338 King St, Mascot NSW 2020, Australia

Telephone

(02) 9669 5298 / 1800 273 922

Pickup from Branch or Car Park & After Hours Pickup

The Apex - Sydney Airport car rental location is located out of the airport

‘Park on King' is our Shuttle provider. The shuttle will have 'Park on King' branding on the front, side and back of the van. The van will also have "Apex" branding on both sides of the van. After collecting your luggage, please phone our office toll free on 1800 273 922 (or +61296695298) to arrange a shuttle pick up. From International Terminal 1.On the arrivals level walk out of the main doors. 2.Turn right and follow the footpath towards the shuttle bus holding bay. 3.Wait at Bay 22 for the blue 'Park on king' Shuttle Van. From Domestic Terminal 1.Turn left from T2 (turn right from T3 terminal) and walk across the pedestrian crossing, toward the area marked T2 Shuttle Buses (located behind the glass Redy2Go shelters). 2.Wait at Bay 5 (marked on footpath) for the blue 'Park on King' Shuttle Van.

Return to the Store, Car Park or Key Box & After Hours Return

Vehicle needs to be returned to our depot at LEVEL 5/338 King St, Mascot.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:30 -13:30
08:00 -16:59
08:00 -16:59
08:00 -16:59
08:00 -16:59
08:00 -16:59
08:00 -16:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driver's license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original Driver's License + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

Original Driver's License + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

This option applies to drivers with local driving licenses, please present your local license at the counter.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
To be confirmed
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 9999/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
To be confirmed
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
To be confirmed

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Kangaroo Island, Phillip Island
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed:
Fraser Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.9 mi from Sydney International Airport

Hotels

1.1 mi from Ibis Budget St Peters

1.1 mi from Southern Cross Hotel

1.2 mi from Captain Cook Hotel

Other Landmarks

4.3 mi from Sydney Tower Eye

5.3 mi from Sydney Opera House

FIND ME A CHEAP RENTAL
Map view of Apex Store Location
coordinates: -33.929314450572 151.18568179249

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.

Location Images

Guest Reviews

Total points: 9.1 / 10 Excellent

  • Vehicle condition: 8.2
  • Vehicle cleanliness: 8.2
  • Spaciousness: 8.3
  • Counter staff: 8.3
  • Pick-up location: 7.8
  • Drop-off location: 8.0
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • Reginald Thoreau

    Sydney

    8 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    It was okay.
    Read More >
  • Hedy Michelson

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Excellent! Easy to communicate with and the car is great.
    Read More >
  • Leif

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Very good, the staff were enthusiastic and processed everything promptly. Any issues were resolved quickly.
    Read More >
  • Anon

    Sydney

    9.8 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Like: Pleasant helpful staff . No delay . Good value
    Read More >
  • H.Kwok

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Like: Good price, smooth and easy process. Friendly staff.
    Read More >
  • G.Mangiacasale

    Sydney

    8 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Like: great value for money
    Read More >
  • K.O'Leary

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Like: Pick-up was efficient and friendly. The airport shuttle service was very convenient and our driver, Leonardo, was friendly and full of useful recommendations for our time in Sydney and the Blue Mountains. He also got us to the airport in plenty of time for departure. We rang ahead to say we our flight was soon when it came to drop-off and they were ready and waiting in the car park for us and had everything was ready to check and hand back. We will definitely be using Apex again due to the excellent and friendly customer service.
    Dislike: Nothing - we were happy with every aspect of our rental experience.
    Read More >
  • M.Blackbourn

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Like: Service and vehicle
    Dislike: Not applicable
    Read More >
  • E.Priady

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Like: The car was excellent
    Read More >
  • M.Ilham

    Sydney

    9.4 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Like: the information from the staff very clear
    Dislike: it takes time for us to find the place for pick us up but after that its all very good
    Read More >
  • K.hoe

    Sydney

    9.8 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Like: Great service, and location, also the coutercy service to the airport was excellent idea
    Dislike: Try up selling double insurance, Also for Bond $500.00 is reditculous, and the international fee $10.50was not mentioned prior when booking on line, could have done on the phone, and would have save $10.00 on insurance the difference and $10.00 on fee, can’t win it all
    Read More >
  • J.Edgar

    Sydney

    9.6 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Like: Good location from airport, so easy to get to M5
    Read More >
  • B.McPherson

    Sydney

    9.8 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Like: Friendly and helpful service
    Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins
    Read More >
  • R.HOOD

    Sydney

    8.3 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Car was only 6months old and very appropriate for our long journey, 5k. Extra satnav was vital for a foreigner. Very difficult to locate the pick-up bus at Sydney Airport. Staff excellent once we did and collection staff were superb.
    Read More >
  • K.Cheung

    Sydney

    3 /10 Poor

    Reviewed: Tuesday, June 25, 2024

    BAD SERVICE AND HOTLINE NOT WORKING! Our flight was 10 am at the morning, the staff told us 3 hours prior to returning the car. When we arrived Apex at 7 am in the date of return. The office was only open at 8 am. The staff knew we will take the 10 am flight when we pickup the car, but didn’t remind us the office opening hours and the out side office hours drop off arrangement. And we tried to contact Apex by the hotline number shows at the office front door, which never connected. Very bad service and bad experience. NEVER HIRE APEX CAR AGAIN!!!!!!
    Read More >
  • D.Brimelow

    Sydney

    8.3 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Great face to face. Shuttle collection process must be improved. I called at opening time and gave my name but it appeared that the shuttle didn't attempt to collect me or it drove past and did not collect me.
    Read More >
  • R.Burford

    Sydney

    8 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Counter help at pickup was friendly and helpful. I noted that the tire tread was very close to required safety replacement. Then during trip a piece of gravel poked a hole through tread surface and the tire shop would not repair it due to tread depth. I ended up having to buy Apex a new tire. Still waiting, for the return of the $100AUD deposit for toll charges.
    Read More >
  • Anonymous

    Sydney

    9.7 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    After reading some negative reviews by other car renters I was worried to have the same issues. However, I had an all-around pleasant rental experience with Apex. Both shuttles in Sydney and in Melbourne came after only a short wait, their drivers were very friendly and professional, and so was the rental counter staff, the car I got was a 2018 Accent with $14K miles on it and was very clean. I would rent with Apex again. Why pay much more with other companies?
    Read More >
  • Grant Cleveland

    Sydney

    5.3 /10 Average

    Reviewed: Tuesday, June 25, 2024

    We arrived at sydney airport after 24 hrs of flying and were left waiting on the sidewalk for 40min by apex car hire. We called every 10minutes and each time they said they will be there in 10 more minutes. We had two young kids with us and spent over an hour and 15min just trying to get our car. Awful.
    Read More >
  • A.Karny

    Sydney

    9.7 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Fair bit of paper work at pickup, relatively new car only 40K kms, notable fuel efficiency, good ride!
    Read More >
  • G.Wood

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    The staff members were courteous, cheerful and very helpful. Pick up and drop off was timely and efficient and the drivers were very professional in their work. Finally, the vehicle was clean and well presented and exceeded our expectations. This was our first experience with Apex and, given our experience, it will not be our last.
    Read More >
  • Ashneil

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Yes very good service, quite pleased with overall customer service and experience.
    Read More >
  • B.Guinn

    Sydney

    8 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    The car was supplied with visable damage to front fender/guard. When driving above 90km/h the car tended to drift around curves. Other than that it was a good car. Only 91 was used for fuel, it performed well on this. Staff were good, friendly and courteous.
    Read More >
  • C.Thompson

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Having rented cars abroad before and come across rogues in this industry who bang on extras at the counter & invent damage, it was so refreshing to deal with a company who were efficient, courteous and above all, trustworthy ! I will definitely use them again !
    Read More >
  • K.Ibbotson

    Sydney

    7.7 /10 Good

    Reviewed: Tuesday, June 25, 2024

    Everything okay till I decided to extend the rent of the car for another month spoke to a gentleman on the phone asked if I could get the same rate he said yes when I got there I put it up by 33% not happy
    Read More >
  • M.Bannister

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Apex cars was excellent. From start to finish. Staff fantastic. Car was just what we wanted. Thank you so much. Will be using you again.
    Read More >
  • Anonymous

    Sydney

    9 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Car fuel was 3/4(not full) in pickup, i return it full, they need to make sure they have it full before client pickup
    Read More >
  • Anonymous

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Counter staff really friendly
    Read More >
  • T.Oldham

    Sydney

    8.7 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Car was great but we had an early international flight and it was a hassle, almost missed our trip back to the US because the office was not opened before 8am and we had to go to another location to drop the car (and wait 30+ minutes for the next shuttle). Otherwise all was great, loved the car, the support staff was really good, just that drop off and not knowing that we could not drop off early was a pain.
    Read More >
  • L.Craig

    Sydney

    9.7 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Wanted to extend the time period and was told I could have the same rate. But when putting basic insurance on it double the price. Even though I had insurance on the first booking included.
    Read More >
  • DL

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Fast pick up by their shuttle after i had called them when reached Sydney airport. The car is clean and same spec of the car as what i had chosen.
    Read More >
  • R.Dekker

    Sydney

    8 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    The vehicle was great on fuel on the motorway but not great in suburbs. The automatic gearbox is awful. Space is good. Vehicle has cruise control and bluetooth media connectivity which is great.
    Read More >
  • C.Ubani

    Sydney

    9.3 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Amazing experience. Highly recommended
    Read More >
  • Vivek Ch

    Sydney

    7.3 /10 Good

    Reviewed: Tuesday, June 25, 2024

    Good service and good car but car back seater handle was not good, two or three more plastic cases came out while i use it
    Read More >
  • c.cercleron

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Le personnel et les véhicules sont en tout point de vue impeccable.
    Read More >
  • C.Hooper

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Apex staff were very friendly, polite and extremely helpful.
    Read More >
  • M.Weert

    Sydney

    9.7 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    After the long flight the staff made me feel welcomed and as some one who is very shy i felt at ease with them. Tea and coffee offered on arrival. Pick up was prompt and within 20 mins of my phone call. Car was clean and staff were in no rush showing me around the car answering any questions i had.
    Read More >
  • S.TAN

    Sydney

    9.7 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    i was driving Kia Cerato and the car was smooth and easy drive. The car butt able to storage 3 big luggages and 1 small luggage. I was satisfied and have a good time.
    Read More >
  • Anonymous

    Sydney

    9 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Excellent staff. Very helpful and caring.
    Read More >
  • E.Montreuil

    Sydney

    9.3 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Le fait que les succursales ferment à 17:00 est vraiment le seul point négatif.
    Read More >
  • E.Montreuil

    Sydney

    9.3 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Fermeture des bureaux à 17:00... overture à 8:00... pas de possibilités en dehors des heures d’ouverture
    Read More >
  • Anonymous

    Sydney

    7.7 /10 Good

    Reviewed: Tuesday, June 25, 2024

    Lack of communication during pick up. The wait was long and we were not given details of the driver or pickup vehicle. The driver wasn’t informed of who he is picking up as well. There was so much confusion as we kept wondering if we’re boarding the right vehicle. Car was not clean as well, could have been better with a quick wipe down.
    Read More >
  • S.Benipal

    Sydney

    7.3 /10 Good

    Reviewed: Tuesday, June 25, 2024

    Drop off was painful -- not helpful to drop off after hours
    Read More >
  • k.kothari

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Yes
    Read More >
  • D.Lunn

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Lovely staff. Car suited our needs, was practical and large enough.
    Read More >
  • P.MCGRATH

    Sydney

    6.8 /10 Average

    Reviewed: Tuesday, June 25, 2024

    Didn't have a Hyundai, but a very basic Miisubishi, was OK but very noisy
    Read More >
  • M.Romani

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Fantastic service!!!!!
    Read More >
  • YuriM

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    First time to rent from Apex Sydney Airport and drop off to Coolangatta airport. Sydney opens at 8am so don’t panic if you are on an early morning flight and can’t get hold of them. They will answer at 8 on the dot and come pick you up :) GC branch opens at 7am so we were a little surprised that they don’t consider earlier hours considering how much busier Sydney airport is. As always perfect service and no hassle pick up and drop off. They have very nice new cars with all the upgrade features! Why rent elsewhere? Lower prices, lower insurance excess and better cars than all the other places we have rented from. I don’t even want to leave a good review because it means they will get more popular and busier and may not have a car when I want one next :D But really, you guys are doing a great job keep it up!
    Read More >
  • K.Huang

    Sydney

    8.7 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Car was very spacious Got the oldest of the fleet. But car was reliable despite age
    Read More >
  • E.McKeown

    Sydney

    9.3 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    All of the staff from pickup at airport, issueing the vehicle, returning the vehicle and finally dropoff at airport were fantastic
    Read More >
  • Anonymous

    Sydney

    9.3 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Friendly staff, no issues
    Read More >
  • Anonymous

    Sydney

    8.7 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Shuttle bus take longer than expected in arrival
    Read More >
  • Golfmacca

    Sydney

    9.7 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    There was a delay of around 30 minutes for the vehicle. It had some marks on it which were duly noted by staff. Due to the delay, Apex Car Rentals, offered and provided us an extra 1.5 hours return time and refunded 20% of the rental cost. The staff member looking after us was excellent.
    Read More >
  • a.jackson

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Excellent company with excellent prices. Will use this company again.
    Read More >
  • H.OFriel

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Great
    Read More >
  • M.AB DULLAH

    Sydney

    7.7 /10 Good

    Reviewed: Tuesday, June 25, 2024

    Good service and car
    Read More >
  • Allen

    Sydney

    8 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Good service. Excellent value car.
    Read More >
  • J.Clark

    Sydney

    9 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    The staff were AMAZING! They really went above and beyond for helping me to change my plans due to covid influences. They were very chatty and friendly and gave a shuttle bus to the airport
    Read More >
  • C.Oyarzun Araya

    Sydney

    7.7 /10 Good

    Reviewed: Tuesday, June 25, 2024

    Personal muy amable, principalmente Peter al momento de la recepción.
    Read More >
  • Anonymous

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Really helpful staff, car was in excellent condition. Whole process was very smooth, would use again.
    Read More >
  • L.Myers

    Sydney

    9.3 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.
    Read More >
  • W.Kwek

    Sydney

    9.7 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Fast and great service. Fuss free for the entire process to get and return the car. Pick up was fast too.
    Read More >
  • B.Goergen

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Everything was really good.
    Read More >
  • barry

    Sydney

    8.7 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    The car had rubbish under seat and in back
    Read More >
  • C.Turner

    Sydney

    8.7 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Surprisingly excellent!
    Read More >
  • KJG

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Excellent customer service from beginning to end.
    Read More >
  • Arthur Siakimotu

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    The staff member we dealt with was friendly, helpful and informative, he was courteous and accommodating despite how busy it all was when we attended the business.
    Read More >
  • T.Ward

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    The service was amazing and professional. The shuttle bus picked us up and dropped us off right where we needed to be. The car was clean , modern and great to drive.
    Read More >
  • Logan

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Staff were fantastic. Helpful and friendly. Courtesy bus from and to airport was greatly appreciated. Would have absolutely no trouble booking with Apex again. Seamless experience.
    Read More >
  • D from Nelson

    Sydney

    7.7 /10 Good

    Reviewed: Tuesday, June 25, 2024

    I didn’t like the surcharge for early drop-off. Also I didn’t like the surcharge on tolls. They should just be passed on to my credit card.
    Read More >
  • Hafiz

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Fast pickup and smooth registration when collecting. Drop off was hassle free as well. Appreciate the complimentary transport back to the airport.
    Read More >
  • K.Hughes

    Sydney

    9.7 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Car excellent, no issues, APEX excellent throughout
    Read More >
  • S.Johnson

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Excellent service! Needed vehicle for an additional day and was able to do it quickly over the phone.
    Read More >
  • gandcf

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Great prompt friendly service.
    Read More >
  • Stella Blanusa

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Totally satisfied with everything great service my staff and car was amazing to drive
    Read More >
  • C.Lau

    Sydney

    8.7 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Pick up was relatively easy and instructions and info given clear and concise. However, disappointed with car availability and its size.
    Read More >
  • V.Keig

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Staff were so helpful and friendly
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  • Suku

    Sydney

    7.7 /10 Good

    Reviewed: Tuesday, June 25, 2024

    The shuttle driver to pick us up from the airport didn't have our name on his list. After a lot of huffing and puffing, we got on the shuttle and came to the rental company. This could have been avoided.
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  • Maz

    Sydney

    9.3 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Exceedingly helpful and courteous staff who made the check-out and check-in process simple and quick. Also the shuttle bus operators Tom and Justin were just amazing in their attitudes, helpfulness and friendliness, they're a perfect example of excellent customer service.
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  • M.Bakouri

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Lovely staff
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  • Anonymous

    Sydney

    9.7 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    The customer service and shuttle drivers were excellent and helpful. There was some confusion on my pick up point as they were under the thought my flight was a domestic one, but they contacted me, rearranged pick up, and gave me easy, specific directions on where to meet the driver. Overall very pleased with the service.
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  • G.Davis

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Excellent customer experience from the team at Apex. Very easy to complete pickup and drop off. Would highly recommend Apex and especially Ian who dealt with our hire with exceptional quality
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  • E.Vaele

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Its was an awesome car and excellent Customer service
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  • Y.Teo

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    The car is a new version and bigger size model. Condition of the car is good and the smell is pleasant upon entering the car. Free baby seats and additional driver are bonus as well
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  • S Agarwal

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Excellent car and experience
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  • D.Esteven

    Mascot

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Great customer service and car condition
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  • Elma Ferdinand

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Good value for money
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  • Bart Ernest

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    The car rental company was excellent, greeted us with smiles throughout, the return process was simple, and they quickly brought us to the airport departure gate, also proactively helping with luggage. A great car rental experience.
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  • Angelo Woolf

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    The staff member Peter was very professional during pickup. He didn't try to sell any additional products and informed us that any tolls on highways would be automatically deducted from the credit card on file, which was very convenient.
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  • Rosalind Wilmot(t)

    Sydney

    6 /10 Average

    Reviewed: Tuesday, June 25, 2024

    Changing the location for car exchange to the same location costs extra.
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  • Baldwin Johnson

    Sydney

    8 /10 Very good

    Reviewed: Tuesday, June 25, 2024

    Good service
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  • Honey Meg

    Sydney

    2 /10 Poor

    Reviewed: Tuesday, June 25, 2024

    Pick-up was quite fast, and the staff were nice. However, I was extremely angry about what happened after renting the car: on the third day after picking up the car, while driving from Sydney to Narooma, the vehicle was involved in a collision. That night, I couldn't reach the rental company via Zuzuche. I only got a response at 11 AM the next day! After the car was towed, the rental company didn't consider my actual situation and kept asking me to repeat the reasons and extent of the car damage over the phone!! I kept emphasizing that I had nearly ten more days of travel and hotel stays, but APEX kept being vague about providing me with another car!! The most frustrating part was when a woman claiming to be the manager asked about the damage and promised to provide another car, saying she would get back to me. By 2:30 PM with no response, I called again, only to be told sternly by another person claiming to be the manager that they wouldn't provide another car due to my driving issues!!! I felt absolutely hopeless in a foreign land, being over 100 kilometers away from other rental points!!!! I'm thoroughly disappointed with Apex Car Rentals!!!! This experience exposed their cold, heartless, and completely irresponsible attitude towards customers, which made me sick!!
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  • Devin Gunther

    Sydney

    10 /10 Excellent

    Reviewed: Tuesday, June 25, 2024

    Satisfactory
    Read More >
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