7.7 /10 Good
Reviewed: Wednesday, November 29, 2023
Personal muy amable, principalmente Peter al momento de la recepción.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Really helpful staff, car was in excellent condition. Whole process was very smooth, would use again.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Fast and great service.
Fuss free for the entire process to get and return the car. Pick up was fast too.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Everything was really good.
Read More >8.7 /10 Very good
Reviewed: Wednesday, November 29, 2023
The car had rubbish under seat and in back
Read More >8.7 /10 Very good
Reviewed: Wednesday, November 29, 2023
Surprisingly excellent!
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Excellent customer service from beginning to end.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
The staff member we dealt with was friendly, helpful and informative, he was courteous and accommodating despite how busy it all was when we attended the business.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
The service was amazing and professional.
The shuttle bus picked us up and dropped us off right where we needed to be.
The car was clean , modern and great to drive.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Staff were fantastic. Helpful and friendly. Courtesy bus from and to airport was greatly appreciated. Would have absolutely no trouble booking with Apex again. Seamless experience.
Read More >7.7 /10 Good
Reviewed: Wednesday, November 29, 2023
I didn’t like the surcharge for early drop-off. Also I didn’t like the surcharge on tolls. They should just be passed on to my credit card.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Fast pickup and smooth registration when collecting. Drop off was hassle free as well. Appreciate the complimentary transport back to the airport.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Car excellent, no issues, APEX excellent throughout
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Excellent service! Needed vehicle for an additional day and was able to do it quickly over the phone.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Great prompt friendly service.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Totally satisfied with everything great service my staff and car was amazing to drive
Read More >8.7 /10 Very good
Reviewed: Wednesday, November 29, 2023
Pick up was relatively easy and instructions and info given clear and concise.
However, disappointed with car availability and its size.
Read More >9.8 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Like: Pleasant helpful staff . No delay . Good value
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Like: Good price, smooth and easy process. Friendly staff.
Read More >8 /10 Very good
Reviewed: Wednesday, November 29, 2023
Like: great value for money
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Like: Pick-up was efficient and friendly. The airport shuttle service was very convenient and our driver, Leonardo, was friendly and full of useful recommendations for our time in Sydney and the Blue Mountains. He also got us to the airport in plenty of time for departure. We rang ahead to say we our flight was soon when it came to drop-off and they were ready and waiting in the car park for us and had everything was ready to check and hand back. We will definitely be using Apex again due to the excellent and friendly customer service.
Dislike: Nothing - we were happy with every aspect of our rental experience.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Like: Service and vehicle
Dislike: Not applicable
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Like: The car was excellent
Read More >9.4 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Like: the information from the staff very clear
Dislike: it takes time for us to find the place for pick us up but after that its all very good
Read More >9.8 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Like: Great service, and location, also the coutercy service to the airport was excellent idea
Dislike: Try up selling double insurance, Also for Bond $500.00 is reditculous, and the international fee $10.50was not mentioned prior when booking on line, could have done on the phone, and would have save $10.00 on insurance the difference and $10.00 on fee, can’t win it all
Read More >9.6 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Like: Good location from airport, so easy to get to M5
Read More >9.8 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Like: Friendly and helpful service
Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins
Read More >8.3 /10 Very good
Reviewed: Wednesday, November 29, 2023
Car was only 6months old and very appropriate for our long journey, 5k.
Extra satnav was vital for a foreigner.
Very difficult to locate the pick-up bus at Sydney Airport. Staff excellent once we did and collection staff were superb.
Read More >3 /10 Poor
Reviewed: Wednesday, November 29, 2023
BAD SERVICE AND HOTLINE NOT WORKING!
Our flight was 10 am at the morning, the staff told us 3 hours prior to returning the car. When we arrived Apex at 7 am in the date of return. The office was only open at 8 am.
The staff knew we will take the 10 am flight when we pickup the car, but didn’t remind us the office opening hours and the out side office hours drop off arrangement. And we tried to contact Apex by the hotline number shows at the office front door, which never connected.
Very bad service and bad experience.
NEVER HIRE APEX CAR AGAIN!!!!!!
Read More >8.3 /10 Very good
Reviewed: Wednesday, November 29, 2023
Great face to face. Shuttle collection process must be improved. I called at opening time and gave my name but it appeared that the shuttle didn't attempt to collect me or it drove past and did not collect me.
Read More >8 /10 Very good
Reviewed: Wednesday, November 29, 2023
Counter help at pickup was friendly and helpful. I noted that the tire tread was very close to required safety replacement. Then during trip a piece of gravel poked a hole through tread surface and the tire shop would not repair it due to tread depth. I ended up having to buy Apex a new tire.
Still waiting, for the return of the $100AUD deposit for toll charges.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, November 29, 2023
After reading some negative reviews by other car renters I was worried to have the same issues. However, I had an all-around pleasant rental experience with Apex. Both shuttles in Sydney and in Melbourne came after only a short wait, their drivers were very friendly and professional, and so was the rental counter staff, the car I got was a 2018 Accent with $14K miles on it and was very clean. I would rent with Apex again. Why pay much more with other companies?
Read More >5.3 /10 Average
Reviewed: Wednesday, November 29, 2023
We arrived at sydney airport after 24 hrs of flying and were left waiting on the sidewalk for 40min by apex car hire. We called every 10minutes and each time they said they will be there in 10 more minutes. We had two young kids with us and spent over an hour and 15min just trying to get our car. Awful.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Fair bit of paper work at pickup, relatively new car only 40K kms, notable fuel efficiency, good ride!
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
The staff members were courteous, cheerful and very helpful. Pick up and drop off was timely and efficient and the drivers were very professional in their work. Finally, the vehicle was clean and well presented and exceeded our expectations. This was our first experience with Apex and, given our experience, it will not be our last.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Yes very good service, quite pleased with overall customer service and experience.
Read More >8 /10 Very good
Reviewed: Wednesday, November 29, 2023
The car was supplied with visable damage to front fender/guard. When driving above 90km/h the car tended to drift around curves. Other than that it was a good car. Only 91 was used for fuel, it performed well on this. Staff were good, friendly and courteous.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Having rented cars abroad before and come across rogues in this industry who bang on extras at the counter & invent damage, it was so refreshing to deal with a company who were efficient, courteous and above all, trustworthy ! I will definitely use them again !
Read More >7.7 /10 Good
Reviewed: Wednesday, November 29, 2023
Everything okay till I decided to extend the rent of the car for another month spoke to a gentleman on the phone asked if I could get the same rate he said yes when I got there I put it up by 33% not happy
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Apex cars was excellent. From start to finish. Staff fantastic. Car was just what we wanted. Thank you so much. Will be using you again.
Read More >9 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Car fuel was 3/4(not full) in pickup, i return it full, they need to make sure they have it full before client pickup
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Counter staff really friendly
Read More >8.7 /10 Very good
Reviewed: Wednesday, November 29, 2023
Car was great but we had an early international flight and it was a hassle, almost missed our trip back to the US because the office was not opened before 8am and we had to go to another location to drop the car (and wait 30+ minutes for the next shuttle). Otherwise all was great, loved the car, the support staff was really good, just that drop off and not knowing that we could not drop off early was a pain.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Wanted to extend the time period and was told I could have the same rate. But when putting basic insurance on it double the price. Even though I had insurance on the first booking included.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Fast pick up by their shuttle after i had called them when reached Sydney airport. The car is clean and same spec of the car as what i had chosen.
Read More >8 /10 Very good
Reviewed: Wednesday, November 29, 2023
The vehicle was great on fuel on the motorway but not great in suburbs. The automatic gearbox is awful. Space is good. Vehicle has cruise control and bluetooth media connectivity which is great.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Amazing experience. Highly recommended
Read More >7.3 /10 Good
Reviewed: Wednesday, November 29, 2023
Good service and good car but car back seater handle was not good, two or three more plastic cases came out while i use it
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Le personnel et les véhicules sont en tout point de vue impeccable.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Apex staff were very friendly, polite and extremely helpful.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, November 29, 2023
After the long flight the staff made me feel welcomed and as some one who is very shy i felt at ease with them. Tea and coffee offered on arrival. Pick up was prompt and within 20 mins of my phone call. Car was clean and staff were in no rush showing me around the car answering any questions i had.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, November 29, 2023
i was driving Kia Cerato and the car was smooth and easy drive. The car butt able to storage 3 big luggages and 1 small luggage. I was satisfied and have a good time.
Read More >9 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Excellent staff. Very helpful and caring.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Le fait que les succursales ferment à 17:00 est vraiment le seul point négatif.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Fermeture des bureaux à 17:00... overture à 8:00... pas de possibilités en dehors des heures d’ouverture
Read More >7.7 /10 Good
Reviewed: Wednesday, November 29, 2023
Lack of communication during pick up. The wait was long and we were not given details of the driver or pickup vehicle. The driver wasn’t informed of who he is picking up as well. There was so much confusion as we kept wondering if we’re boarding the right vehicle.
Car was not clean as well, could have been better with a quick wipe down.
Read More >7.3 /10 Good
Reviewed: Wednesday, November 29, 2023
Drop off was painful -- not helpful to drop off after hours
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Yes
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Lovely staff. Car suited our needs, was practical and large enough.
Read More >6.8 /10 Average
Reviewed: Wednesday, November 29, 2023
Didn't have a Hyundai, but a very basic Miisubishi, was OK but very noisy
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Fantastic service!!!!!
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
First time to rent from Apex Sydney Airport and drop off to Coolangatta airport. Sydney opens at 8am so don’t panic if you are on an early morning flight and can’t get hold of them. They will answer at 8 on the dot and come pick you up :) GC branch opens at 7am so we were a little surprised that they don’t consider earlier hours considering how much busier Sydney airport is. As always perfect service and no hassle pick up and drop off. They have very nice new cars with all the upgrade features! Why rent elsewhere? Lower prices, lower insurance excess and better cars than all the other places we have rented from. I don’t even want to leave a good review because it means they will get more popular and busier and may not have a car when I want one next :D But really, you guys are doing a great job keep it up!
Read More >8.7 /10 Very good
Reviewed: Wednesday, November 29, 2023
Car was very spacious
Got the oldest of the fleet. But car was reliable despite age
Read More >9.3 /10 Excellent
Reviewed: Wednesday, November 29, 2023
All of the staff from pickup at airport, issueing the vehicle, returning the vehicle and finally dropoff at airport were fantastic
Read More >9.3 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Friendly staff, no issues
Read More >8.7 /10 Very good
Reviewed: Wednesday, November 29, 2023
Shuttle bus take longer than expected in arrival
Read More >9.7 /10 Excellent
Reviewed: Wednesday, November 29, 2023
There was a delay of around 30 minutes for the vehicle.
It had some marks on it which were duly noted by staff.
Due to the delay, Apex Car Rentals, offered and provided us an extra 1.5 hours return time and refunded 20% of the rental cost.
The staff member looking after us was excellent.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Excellent company with excellent prices. Will use this company again.
Read More >10 /10 Excellent
Reviewed: Wednesday, November 29, 2023
Great
Read More >7.7 /10 Good
Reviewed: Wednesday, November 29, 2023
Good service and car
Read More >8 /10 Very good
Reviewed: Wednesday, November 29, 2023
Good service. Excellent value car.
Read More >9 /10 Excellent
Reviewed: Wednesday, November 29, 2023
The staff were AMAZING! They really went above and beyond for helping me to change my plans due to covid influences. They were very chatty and friendly and gave a shuttle bus to the airport
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