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Apex, Sydney Airport Car Rental

Apex 4000+ ratings, 57 reviews

Sydney, New South Wales, Australia

9.0 / 10 Excellent

Apex - Sydney Airport Information, Car Rental Instructions & Policies

Store Location

470 Ross Smith Ave, Mascot, NSW 2020

Telephone

(02) 9669 5298 / 1800 2739 2277

Pickup from Branch or Car Park & After Hours Pickup

The Apex - Sydney Airport car rental location is located out of the airport

Please contact the staff to pick you up to Apex - Sydney Airport car rental when you arrived.

International Terminal 1. After collecting your luggage, please phone our office on 1800 153 621 for a shuttle pick up. 2. On the arrivals level walk out main doors. 3. Turn right and follow the footpath towards the shuttle bus holding bay. 4. Wait at the Bay 32 sign and look out for the Apex Shuttle Van. Domestic Terminal 1. After collecting your luggage, please phone our office on 1800 153 621 for a shuttle pick up. 2. On the arrivals level walk out main doors. 3. Turn left (turn right for T3 terminal) and follow the footpath towards the shuttle bus holding bay. 4. Wait at the Qantas Domestic 300m sign and look out for the Apex Shuttle Van. After Hours Pick Up: Call the after hours provider Park n Fly on 1300 13 72 75. They will direct you to the appropriate location where their shuttle will collect you and transfer you to your car. Please Note: Park n Fly is unable to transport children under 1 year of age in their shuttle. Park n Fly is open from 5am till 11pm. Please contact us on +612 9669 5298 to discuss alternative arrangements.

Return to the Store, Car Park or Key Box & After Hours Return

Vehicle needs to be returned to the depot at 470 Ross Smith Ave, Sydney Airport, Mascot. After Hours Drop Off: Drop off your rental car at Park n Fly at 1008 Botany Road, Mascot. They will transfer you back to the airport after you drop the car at their location. Please Note: Park n Fly is unable to transport children under 1 year of age in their shuttle. Park n Fly is open from 5am till 11pm. Please contact us on +612 9669 5298 to discuss alternative arrangements.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -13:00
08:00 -15:00
08:00 -15:00
08:00 -15:00
08:00 -15:00
08:00 -15:00
08:00 -15:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 500-300030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: UnionPay, Visa, Master

UnionPay Visa Master

DinersClub,JCB,Discover,AMEX are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 8.24/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 12/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
USD 12/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 12/day

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island, Phillip Island, Mornington Peninsula
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed:
Fraser Island, Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Sydney International Airport

Hotels

0.4 mi from Daphne Street Apartment

0.5 mi from Captain Cook Hotel Botany

0.5 mi from Captain Cook Hotel

Other Landmarks

5 mi from Sydney Tower Eye

6 mi from Sydney Opera House

FIND ME A CHEAP RENTAL
Map view of Apex Store Location
coordinates: -33.9407417 151.1895363

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.

Location Images

Guest Reviews

Total points: 9.0 / 10 Excellent

  • Vehicle condition: 8.9
  • Vehicle cleanliness: 9.1
  • Spaciousness: 9.2
  • Counter staff: 9.0
  • Pick-up location: 8.4
  • Drop-off location: 8.7
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • C.Oyarzun Araya

    Sydney

    7.7 /10 Good

    Reviewed: Sunday, August 9, 2020

    Personal muy amable, principalmente Peter al momento de la recepción.
    Read More >
  • Anonymous

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Really helpful staff, car was in excellent condition. Whole process was very smooth, would use again.
    Read More >
  • K.hoe

    Sydney

    9.8 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Like: Great service, and location, also the coutercy service to the airport was excellent idea
    Dislike: Try up selling double insurance, Also for Bond $500.00 is reditculous, and the international fee $10.50was not mentioned prior when booking on line, could have done on the phone, and would have save $10.00 on insurance the difference and $10.00 on fee, can’t win it all
    Read More >
  • B.McPherson

    Sydney

    9.8 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Like: Friendly and helpful service
    Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins
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  • Anonymous

    Sydney

    9.7 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    After reading some negative reviews by other car renters I was worried to have the same issues. However, I had an all-around pleasant rental experience with Apex. Both shuttles in Sydney and in Melbourne came after only a short wait, their drivers were very friendly and professional, and so was the rental counter staff, the car I got was a 2018 Accent with $14K miles on it and was very clean. I would rent with Apex again. Why pay much more with other companies?
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  • Grant Cleveland

    Sydney

    5.3 /10 Average

    Reviewed: Sunday, August 9, 2020

    We arrived at sydney airport after 24 hrs of flying and were left waiting on the sidewalk for 40min by apex car hire. We called every 10minutes and each time they said they will be there in 10 more minutes. We had two young kids with us and spent over an hour and 15min just trying to get our car. Awful.
    Read More >
  • Anonymous

    Sydney

    9 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Excellent staff. Very helpful and caring.
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  • a.jackson

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Excellent company with excellent prices. Will use this company again.
    Read More >
  • Anon

    Sydney

    9.8 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Like: Pleasant helpful staff . No delay . Good value
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  • R.Burford

    Sydney

    8 /10 Very Good

    Reviewed: Sunday, August 9, 2020

    Counter help at pickup was friendly and helpful. I noted that the tire tread was very close to required safety replacement. Then during trip a piece of gravel poked a hole through tread surface and the tire shop would not repair it due to tread depth. I ended up having to buy Apex a new tire. Still waiting, for the return of the $100AUD deposit for toll charges.
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  • R.Dekker

    Sydney

    8 /10 Very Good

    Reviewed: Sunday, August 9, 2020

    The vehicle was great on fuel on the motorway but not great in suburbs. The automatic gearbox is awful. Space is good. Vehicle has cruise control and bluetooth media connectivity which is great.
    Read More >
  • H.Kwok

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Like: Good price, smooth and easy process. Friendly staff.
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  • K.Ibbotson

    Sydney

    7.7 /10 Good

    Reviewed: Sunday, August 9, 2020

    Everything okay till I decided to extend the rent of the car for another month spoke to a gentleman on the phone asked if I could get the same rate he said yes when I got there I put it up by 33% not happy
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  • B.Guinn

    Sydney

    8 /10 Very Good

    Reviewed: Sunday, August 9, 2020

    The car was supplied with visable damage to front fender/guard. When driving above 90km/h the car tended to drift around curves. Other than that it was a good car. Only 91 was used for fuel, it performed well on this. Staff were good, friendly and courteous.
    Read More >
  • S.Benipal

    Sydney

    7.3 /10 Good

    Reviewed: Sunday, August 9, 2020

    Drop off was painful -- not helpful to drop off after hours
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  • M.Weert

    Sydney

    9.7 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    After the long flight the staff made me feel welcomed and as some one who is very shy i felt at ease with them. Tea and coffee offered on arrival. Pick up was prompt and within 20 mins of my phone call. Car was clean and staff were in no rush showing me around the car answering any questions i had.
    Read More >
  • c.cercleron

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Le personnel et les véhicules sont en tout point de vue impeccable.
    Read More >
  • H.OFriel

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Great
    Read More >
  • Golfmacca

    Sydney

    9.7 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    There was a delay of around 30 minutes for the vehicle. It had some marks on it which were duly noted by staff. Due to the delay, Apex Car Rentals, offered and provided us an extra 1.5 hours return time and refunded 20% of the rental cost. The staff member looking after us was excellent.
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  • A.Karny

    Sydney

    9.7 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Fair bit of paper work at pickup, relatively new car only 40K kms, notable fuel efficiency, good ride!
    Read More >
  • D.Brimelow

    Sydney

    8.3 /10 Very Good

    Reviewed: Sunday, August 9, 2020

    Great face to face. Shuttle collection process must be improved. I called at opening time and gave my name but it appeared that the shuttle didn't attempt to collect me or it drove past and did not collect me.
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  • J.Edgar

    Sydney

    9.6 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Like: Good location from airport, so easy to get to M5
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  • L.Craig

    Sydney

    9.7 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Wanted to extend the time period and was told I could have the same rate. But when putting basic insurance on it double the price. Even though I had insurance on the first booking included.
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  • M.AB DULLAH

    Sydney

    7.7 /10 Good

    Reviewed: Sunday, August 9, 2020

    Good service and car
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  • M.Blackbourn

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Like: Service and vehicle
    Dislike: Not applicable
    Read More >
  • Anonymous

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Counter staff really friendly
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  • E.Priady

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Like: The car was excellent
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  • M.Ilham

    Sydney

    9.4 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Like: the information from the staff very clear
    Dislike: it takes time for us to find the place for pick us up but after that its all very good
    Read More >
  • D.Lunn

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Lovely staff. Car suited our needs, was practical and large enough.
    Read More >
  • G.Wood

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    The staff members were courteous, cheerful and very helpful. Pick up and drop off was timely and efficient and the drivers were very professional in their work. Finally, the vehicle was clean and well presented and exceeded our expectations. This was our first experience with Apex and, given our experience, it will not be our last.
    Read More >
  • Allen

    Sydney

    8 /10 Very Good

    Reviewed: Sunday, August 9, 2020

    Good service. Excellent value car.
    Read More >
  • C.Thompson

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Having rented cars abroad before and come across rogues in this industry who bang on extras at the counter & invent damage, it was so refreshing to deal with a company who were efficient, courteous and above all, trustworthy ! I will definitely use them again !
    Read More >
  • K.O'Leary

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Like: Pick-up was efficient and friendly. The airport shuttle service was very convenient and our driver, Leonardo, was friendly and full of useful recommendations for our time in Sydney and the Blue Mountains. He also got us to the airport in plenty of time for departure. We rang ahead to say we our flight was soon when it came to drop-off and they were ready and waiting in the car park for us and had everything was ready to check and hand back. We will definitely be using Apex again due to the excellent and friendly customer service.
    Dislike: Nothing - we were happy with every aspect of our rental experience.
    Read More >
  • E.McKeown

    Sydney

    9.3 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    All of the staff from pickup at airport, issueing the vehicle, returning the vehicle and finally dropoff at airport were fantastic
    Read More >
  • E.Montreuil

    Sydney

    9.3 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Le fait que les succursales ferment à 17:00 est vraiment le seul point négatif.
    Read More >
  • P.MCGRATH

    Sydney

    6.8 /10 Average

    Reviewed: Sunday, August 9, 2020

    Didn't have a Hyundai, but a very basic Miisubishi, was OK but very noisy
    Read More >
  • E.Montreuil

    Sydney

    9.3 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Fermeture des bureaux à 17:00... overture à 8:00... pas de possibilités en dehors des heures d’ouverture
    Read More >
  • T.Oldham

    Sydney

    8.7 /10 Very Good

    Reviewed: Sunday, August 9, 2020

    Car was great but we had an early international flight and it was a hassle, almost missed our trip back to the US because the office was not opened before 8am and we had to go to another location to drop the car (and wait 30+ minutes for the next shuttle). Otherwise all was great, loved the car, the support staff was really good, just that drop off and not knowing that we could not drop off early was a pain.
    Read More >
  • k.kothari

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Yes
    Read More >
  • J.Clark

    Sydney

    9 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    The staff were AMAZING! They really went above and beyond for helping me to change my plans due to covid influences. They were very chatty and friendly and gave a shuttle bus to the airport
    Read More >
  • Anonymous

    Sydney

    9 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Car fuel was 3/4(not full) in pickup, i return it full, they need to make sure they have it full before client pickup
    Read More >
  • Anonymous

    Sydney

    8.7 /10 Very Good

    Reviewed: Sunday, August 9, 2020

    Shuttle bus take longer than expected in arrival
    Read More >
  • Vivek Ch

    Sydney

    7.3 /10 Good

    Reviewed: Sunday, August 9, 2020

    Good service and good car but car back seater handle was not good, two or three more plastic cases came out while i use it
    Read More >
  • Ashneil

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Yes very good service, quite pleased with overall customer service and experience.
    Read More >
  • K.Cheung

    Sydney

    3 /10 Poor

    Reviewed: Sunday, August 9, 2020

    BAD SERVICE AND HOTLINE NOT WORKING! Our flight was 10 am at the morning, the staff told us 3 hours prior to returning the car. When we arrived Apex at 7 am in the date of return. The office was only open at 8 am. The staff knew we will take the 10 am flight when we pickup the car, but didn’t remind us the office opening hours and the out side office hours drop off arrangement. And we tried to contact Apex by the hotline number shows at the office front door, which never connected. Very bad service and bad experience. NEVER HIRE APEX CAR AGAIN!!!!!!
    Read More >
  • C.Hooper

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Apex staff were very friendly, polite and extremely helpful.
    Read More >
  • YuriM

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    First time to rent from Apex Sydney Airport and drop off to Coolangatta airport. Sydney opens at 8am so don’t panic if you are on an early morning flight and can’t get hold of them. They will answer at 8 on the dot and come pick you up :) GC branch opens at 7am so we were a little surprised that they don’t consider earlier hours considering how much busier Sydney airport is. As always perfect service and no hassle pick up and drop off. They have very nice new cars with all the upgrade features! Why rent elsewhere? Lower prices, lower insurance excess and better cars than all the other places we have rented from. I don’t even want to leave a good review because it means they will get more popular and busier and may not have a car when I want one next :D But really, you guys are doing a great job keep it up!
    Read More >
  • Anonymous

    Sydney

    7.7 /10 Good

    Reviewed: Sunday, August 9, 2020

    Lack of communication during pick up. The wait was long and we were not given details of the driver or pickup vehicle. The driver wasn’t informed of who he is picking up as well. There was so much confusion as we kept wondering if we’re boarding the right vehicle. Car was not clean as well, could have been better with a quick wipe down.
    Read More >
  • C.Ubani

    Sydney

    9.3 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Amazing experience. Highly recommended
    Read More >
  • DL

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Fast pick up by their shuttle after i had called them when reached Sydney airport. The car is clean and same spec of the car as what i had chosen.
    Read More >
  • M.Romani

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Fantastic service!!!!!
    Read More >
  • S.TAN

    Sydney

    9.7 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    i was driving Kia Cerato and the car was smooth and easy drive. The car butt able to storage 3 big luggages and 1 small luggage. I was satisfied and have a good time.
    Read More >
  • Anonymous

    Sydney

    9.3 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Friendly staff, no issues
    Read More >
  • R.HOOD

    Sydney

    8.3 /10 Very Good

    Reviewed: Sunday, August 9, 2020

    Car was only 6months old and very appropriate for our long journey, 5k. Extra satnav was vital for a foreigner. Very difficult to locate the pick-up bus at Sydney Airport. Staff excellent once we did and collection staff were superb.
    Read More >
  • K.Huang

    Sydney

    8.7 /10 Very Good

    Reviewed: Sunday, August 9, 2020

    Car was very spacious Got the oldest of the fleet. But car was reliable despite age
    Read More >
  • M.Bannister

    Sydney

    10 /10 Excellent

    Reviewed: Sunday, August 9, 2020

    Apex cars was excellent. From start to finish. Staff fantastic. Car was just what we wanted. Thank you so much. Will be using you again.
    Read More >
  • G.Mangiacasale

    Sydney

    8 /10 Very Good

    Reviewed: Sunday, August 9, 2020

    Like: great value for money
    Read More >
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