ACE Rental Cars, Brisbane Airport Car Rental

ACE Rental Cars - Brisbane Airport Information, Car Rental Instructions & Policies

Store Location

330 Nudgee Road, Hendra, QLD 4011

Telephone

+61 3 9222 2595 / +61 (0)7 3565 1800

Pickup from Branch or Car Park & After Hours Pickup

The ACE Rental Cars - Brisbane Airport car rental location is located out of the airport

Please contact the staff to pick you up to ACE Rental Cars - Brisbane Airport car rental when you arrived.

Courtesy Shuttle Service operates between the ACE location and Airport Terminals during the hours of 8:00am – 4:30pm Free pick-up and drop-off service to branch for customers from 8:00 am to 4:30 pm serving domestic & international terminals and airport accommodation. CUSTOMERS ARRIVING AT AIRPORT Call 1800 620 408 (+61 7 3268 4400) after collecting your luggage. From Domestic: exit terminal via skywalk following signs for Bus Zone. Ground floor of Bus Zone, wait in areas C1 and C2. International: exit at Coach Departures door, follow ramp to main Coach & Shuttle bus area where the shuttle will meet you.

Return to the Store, Car Park or Key Box & After Hours Return

Returning Your Rental Vehicle Remember to re-fuel to agreed level when returning your vehicle. Shuttle service to domestic and international terminals from 8 a.m. to 4:30 p.m. DEPARTING FLIGHTS Allow an additional 30 minutes prior to flight check-in time for vehicle return & transfer to terminal. After Hours Returns. After-hours arrangements can be made, the customer must contact the location 48hours before pickup, a $50 surcharge will apply.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	AUD 250	15-30

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

18 - 100 years old

Young Driver Fee applies at 18 - 21 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 10/day

Additional driver fee

Note that all drivers must provide their valid documentation.

To be confirmed

capped at AUD 15

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 6/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 6/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Mornington Peninsula, Phillip Island, North Stradbroke Island

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Tasmania, Fraser Island, Bruny Island, Gove Peninsula, Groote Eylandt, Magnetic Island, Tiwi Island, Rottnest Island

Island is not allowed to use ferries, customers can only travel to the island by overland Bridges.

Must-not:

Taking rental cars to following islands is not allowed：
Lady Elliot Island, Fraser Island, Kangaroo Island

The vehicle is allowed to travel to Kangaroo Island however customer is liable for loss or damage up to the full value of the vehicle and related losses and fees including 3rd party damage

Excess

Collision Damage Waiver Excess:

AUD 4500

Theft Insurance Excess:

AUD 1500

Third Party Liability Excess:

AUD 4500

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.5 mi from Brisbane Airport

Railway Stations

2.5 mi from International Terminal Railway Station

4.3 mi from Central Station

Hotels

0.1 mi from resort style home close to airport & CBD

0.5 mi from Ibis Budget Brisbane Airport

0.5 mi from Ibis Budget - Brisbane Airport

Other Landmarks

5.4 mi from Sky Needle

FIND ME A CHEAP RENTAL

Map view of ACE Rental Cars Store Location

coordinates: -27.4195412 153.0733687

Guest Reviews

Total points： 8.6 / 10 Very Good

Vehicle condition: 8.7
Vehicle cleanliness: 8.4
Spaciousness: 9.2
Counter staff: 8.4
Pick-up location: 8.4
Drop-off location: 8.6
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

J.Harte
Brisbane
10 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Brisbane Ace is the Best and easiest car hire in the world. absolutely love them. No hidden fees so you know exactly what your spending.
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J.Harte
Brisbane
10 /10 Excellent
Reviewed: Wednesday, July 28, 2021
best ever
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A.Cowen
Brisbane
6 /10 Average
Reviewed: Wednesday, July 28, 2021
Everything was great !!!
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A.Cowen
Brisbane
6 /10 Average
Reviewed: Wednesday, July 28, 2021
Great service.. great price !!
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A.Cowen
Brisbane
6 /10 Average
Reviewed: Wednesday, July 28, 2021
Met expectations
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B.Watkinson
Brisbane
10 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Efficient courteous staff
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M.Kelly
Brisbane
8.8 /10 Very Good
Reviewed: Wednesday, July 28, 2021
Like: Smooth and easy
Dislike: Nothing
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J.Tamepo
Brisbane
9 /10 Excellent
Reviewed: Wednesday, July 28, 2021
The car was amazing, very clean and very fuel efficient. Picking the car up was a mission as the person on the phone directed me to the wrong pick up point. Then the man at the counter proceeded to chat with a customer for about 15 minutes while I waited. He didn't acknowledge me and could have wrapped up that transaction in much less time. He was a tall stocky man. Then the other guy who also didn't acknowledged me whilst tapping away on the computer served a man who walked in behind he. Not off to a good start. Thankfully dropping the car off was very smooth and the man was professional and efficient. Restored my faith in this car rental place.
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Cynthia Midori
Brisbane
9.3 /10 Excellent
Reviewed: Wednesday, July 28, 2021
The picking and drop-off process from the Airport is a bit time consuming.
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Anonymous
Brisbane
9.3 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Waited for a long time when dropping off the car.
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Diesel
Brisbane
9.7 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Modern well maintained vehicle. Airport shuttle was seamless and too easy.
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Anonymous
Brisbane
9.7 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Received a free upgrade from a Corolla to a Camry since they didn't have a Corolla available.
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N.Verhoeve
Brisbane
6.3 /10 Average
Reviewed: Wednesday, July 28, 2021
I was offered a 10 seater bus and then given an Outlander when I actually asked for a small car. The service was ok on arrival. The drop off was not that good!!!!!!!!
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Poonam Hingorani
Brisbane
6 /10 Average
Reviewed: Wednesday, July 28, 2021
I arrived close to 5 pm on a Saturday and called their customer care who gave me the Brisbane number. Upon calling multiple times nobody picked up so I took a cab ans spent 20 dollars from airport to car rental shop. (Apparently their shuttle only works till 5 pm on weekend). when I arrived around 530 pm the main door was locked from inside but a receptionist was present at the front desk. The distance between the glass door and the front desk was 2 arm lengths. I banged at the glass door several times before she made eye contact and said sorry we r closed. I was so frustrated that the customer care couldn’t tell me this on the phone so I could have organised another car at the airport. Day 2 when I was to return the car, again they told me the shuttle service has shut down and I need to take cab from the rental shop to the airport. Another 20 bucks. I don’t know why do I need to book a cheaper car rental with such poor service standards. They want the money but can’t deliver any customer service. I could get the same thing probably with 10-20 dollars extra at the airport.
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N.Yeo
Brisbane
8 /10 Very Good
Reviewed: Wednesday, July 28, 2021
Condition of the car was satisfactory. Service was good and responsive.
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E.Gorb
Brisbane
8 /10 Very Good
Reviewed: Wednesday, July 28, 2021
Horrible experience with very late pick up from Brisbane airport was a reason me late to business meeting and loosing $200. Also they charged my bank card for $82 additional yesterday without any notice and signing paper from dropping off desk. I might now only guess it was for bringing car for 1h later?
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I.edelston
Brisbane
10 /10 Excellent
Reviewed: Wednesday, July 28, 2021
we waited maybe a half hr but so what we were on holiday the staff were great they were busy but polite ,,a great bunch
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Anonymous
Brisbane
8.7 /10 Very Good
Reviewed: Wednesday, July 28, 2021
Wait time for pick-up delayed my trip by an hour and a half but was redeemed by your team member Kevin. He went over and above to drop me back to the airport so I didn't miss my flight - thank you so very much!
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Kahlzun
Brisbane
10 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Car was very efficient and well taken care of.
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B.Cartwright
Brisbane
8 /10 Very Good
Reviewed: Wednesday, July 28, 2021
Had booked a small Toyota but was given a medium older Toyota
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Christos
Brisbane
8 /10 Very Good
Reviewed: Wednesday, July 28, 2021
ACE Rental Cars is a good agency if you are seeking to hire a budget car for an extended period of time at a reasonable rate. The only downside is that their is little parking at the Brisbane Airport Location.
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M.Richards
Brisbane
7.3 /10 Good
Reviewed: Wednesday, July 28, 2021
Ace rental car was great but pick up location wasn't clear.
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C.Lee
Brisbane
9.7 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Counter staff is very helpful
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E.Chee Kok
Brisbane
9 /10 Excellent
Reviewed: Wednesday, July 28, 2021
I'm excited the car is exceeded my expectations.
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Anonymous
Brisbane
10 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Very helpful and friendly staff especially Jeff!
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J.HASKING
Brisbane
10 /10 Excellent
Reviewed: Wednesday, July 28, 2021
The car I was given was a new car, immaculate. The staff were very helpful at pick up and drop off. The shuttle busses were excellent and gave assistance with luggage to get me on Murrays.
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J.Adcock
Brisbane
6.7 /10 Average
Reviewed: Wednesday, July 28, 2021
It would be better if Ace gave their customers their local phone number to arrange pick-up from the airport. The 1800 number is just a recorded message. After a long flight it is frustrating to have to wait 40 minutes not even knowing if Ace will come to pick you up. Also had to wait for 20 minutes just to give my keys back at the end of the hire while they signed up new renters. They should have a dedicated staff member handling returns. When I finally got to the counter it took only 30 seconds
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Jude
Brisbane
9.7 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Friendly & helpful staff.
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Crystal
Brisbane
9.7 /10 Excellent
Reviewed: Wednesday, July 28, 2021
The car they provided was very comfortable and it had Apple Carplay which was super useful for first-time drivers in Australia. Staff were always nice and helpful during pick-up and drop-off. Overall a very great experience.
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M.Barroso Escobar
Brisbane
7 /10 Good
Reviewed: Wednesday, July 28, 2021
They charged me 250 as a deposit and we only received 71 because the made a mistake and never refunded us.
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Anonymous
Brisbane
9 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Counter staff is very friendly and helpful.
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J.Harte
Brisbane
9.7 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Very good value for money. Staff were very helpful in processing my requests. Will definitely use them again. Had the car for 2 week total while my car was being repaired. Thank you ace
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J.Dorado
Brisbane
7.7 /10 Good
Reviewed: Wednesday, July 28, 2021
Pros: got upgraded to a Mitsubishi Outlander because they were out of corollas’. Cons: Car smelled of PISS. No kidding. They really need to wet vacuum the seats or interior detail their cars regularly.
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J.Zielinski
Brisbane
8.7 /10 Very Good
Reviewed: Wednesday, July 28, 2021
Loved the compact economical car. Friendly and helpful counter staff super quick return. Well done
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J.Harte
Brisbane
9.3 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Great value. Nice staff. Werent any extra charges
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M.Habib
Brisbane
9.7 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Counter staff was helpful n polite
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Anonymous
Brisbane
8 /10 Very Good
Reviewed: Wednesday, July 28, 2021
Very disappointed that the aircon didn’t work given the price
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A.Cowen
Brisbane
8 /10 Very Good
Reviewed: Wednesday, July 28, 2021
It a good place to hire a car
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M.Edwards
Brisbane
10 /10 Excellent
Reviewed: Wednesday, July 28, 2021
Easy pick up and drop off. No up sell. Upgraded our car.
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E.Kurz
Brisbane
10 /10 Excellent
Reviewed: Wednesday, July 28, 2021
We were happy with them. They were efficient and friendly and the vehicle was good.
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