We were slightly awkward customers and kept changing details about where we were going to drop off/pick up the cars. At every point the staff were helpful and kind, and could always accommodate us whatever we asked for. It might be nice for them to make it clearer where drop-off points are not actually in the airport, though!
About QEEQ:9.0/10
Easy to book, great online customer service, and great price!
I have booked cars before and this time was the only that I didn't like much. The car wasn't economy as said before, also it was an old car, which made me be worried with some noises during the trip. Also the price on the app was totally different.
Mid-sized sedan car was provided as the ‘mystery car’ on arrival. No issues with the car during the 2 week hire period. Easy process at pick up and drop off. Helpful staff and only 5-10 minutes shuttle away from the terminal.
About QEEQ:8.0/10
Easy to navigate and see available options. Best price by some margin. Would use again.
The car handled really well but only after the lane control was turned off.
It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.
“Cheap car rental, got what we paid for. A reliable car”
About ACE Rental Cars:7.6/10
We knew we had paid for a budget car, but hadn’t thought the car we received would be as old looking as it was. The car was probably 10 years or older. That said, the car was very reliable and did its job. However, the age meant the car had many rattles from sun blinds, the dash etc.
Called ACE previous to the pick up and asked about adding an extra driver (wife) for the duration of the hire period, was told that this was free.
Upon collection, was informed that the above was not the case and that a $2 per day fee was to be charged, not a major, however just need consistency between counter and calling staff information.
“It was ok but i felt like i was trickef into paying 2 insurance that i didnt need.”
About ACE Rental Cars:7.7/10
The car was old. They charged me anonther insurance or else i would put a deposit of $2000. Easy rent cars already charged me with insurance. So i ended up paying 2 insurance. Which is so unfair. Because ace did not accept the insurance of easy rent cars.
The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.
The GPS within the car was pricey, so unfortunately we had to buy a sim card which was wasting our time, as we hadn't been informed of the GPS charges. The staff were friendly about it, but they rushed the service a little it seems.
Car was damaged and in poor condition inside and out. When we mentioned this the counter staff didn't seem to care. We weren't shown around the car or given instruction. It had alot of miles on the clock and we were concerned it would get us to our destination. The age and condition of the car it should not be on the road for hire. For the amount of money we paid for hire we did not expect to get something as old and damaged. We are going to put in a complaint to both ACE and AXA insurance. We are still awaiting the return of the $750 holding fee from ACE.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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