The car was quite new and in excellent condition. The check-in process was short and efficient. Check-out was at a hotel in Tallinn, after-hours. The receptionist let us into the hotel parking, we filed the forms and dropped them in a box with the key. That's it.
About QEEQ:10.0/10
Booking was easy and insurance conditions were given clearly.
Customer Service clarified our questions regarding the check-out process.
You have to pack your patience as they are very understaffed. The staff we felt with were good but there seemed to be a few disgruntled customers around us.
There is a disconnect between the site and the office where I picked up the car rental. I was told by the office in Morocco that car description in that EasyRentCars site are not accurate, so they gave a car with almost no gas and no AC, no radio, no functioning USB port. The car rental was a junk ( bad tires, no ac, seats with cigarette burns, and bad smell, etc ...)
“Real-Life Seinfeld Episode: They Can Take a Reservation, but They Cannot Hold the Reservation”
About Advantage:5.0/10
When I arrived on time to pick up my rental, Advantage did not have any cars. Instead I was told that there was a two hour "waiting list" and that they would call me when a car was available. The staff was nice during what I'm sure was a frustrating day for them, but ultimately Advantage failed at the one thing I counted on them to do: give me a car that I had reserved (and prepaid for!).
Had to call after 20 mins to get shuttle, still had to wait 50 mins. Arrived at office and did not have correct car so had to take another and still had to wait. Car was dirty and not full of gas. Also radio cut out regularly. Rang company to extend rental and was told I was not able to over the phone, only in Office in Milano. I was in Genova. Returned just over an hour late with a full car And was charged €50 late fee. Basically 3 days rental. It’s fine for them to keep me waiting over an hour and provide poor service but not the other way round. Will not use Centurio again. Rubbish company.
Yes, i'm really not pleasant with the car, not only was not what we chose as well as the windshield wiping nothing having greatly delayed our travel times. we should be reimbursed for some amount of what we payed as it was very unfair and even dangerous what happened. and to finish, there was a light on the board that the guy told us that would desperate, but that did happened.
I booked the car for my mom.
1. Person at the counter automatically added "fuel top up" surcharge, which also increased the location surcharge (since it's 20% of the total price), and hence they said she would have to pay the extra when the car is returned.
2. He said if we top it up, then there will be no fuel surcharge, but there was still some money to be paid according to the contract (due to the increase of location surcharge).
3. After I figured this out, we had to ask for a new contract without the "fuel top up" service/surcharge. The original person at the counter was unwilling to help, but the second one happily printed a new contract, on which the correct price was written, where we don't have to pay anything extra (unless, of course, we don't return the car with a full tank).
4. Compared to other southern Italy rentals, I think it was pretty good and good price.
The pick up location does not have an enterprise sign outside so very hard to find.
The drop
Off location should be at the airport not in another location
Counter staff at chic rental was incredibly helpful and courteous, beyond my expectations for customer service despite a language barrier they went above and beyond to ease the process
About QEEQ:10.0/10
I have booked multiple vehicles and each time the reservation was accurate, great deals with plenty of choices
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Stefan
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