Had to call after 20 mins to get shuttle, still had to wait 50 mins. Arrived at office and did not have correct car so had to take another and still had to wait. Car was dirty and not full of gas. Also radio cut out regularly. Rang company to extend rental and was told I was not able to over the phone, only in Office in Milano. I was in Genova. Returned just over an hour late with a full car And was charged €50 late fee. Basically 3 days rental. It’s fine for them to keep me waiting over an hour and provide poor service but not the other way round. Will not use Centurio again. Rubbish company.
Yes, i'm really not pleasant with the car, not only was not what we chose as well as the windshield wiping nothing having greatly delayed our travel times. we should be reimbursed for some amount of what we payed as it was very unfair and even dangerous what happened. and to finish, there was a light on the board that the guy told us that would desperate, but that did happened.
I booked the car for my mom.
1. Person at the counter automatically added "fuel top up" surcharge, which also increased the location surcharge (since it's 20% of the total price), and hence they said she would have to pay the extra when the car is returned.
2. He said if we top it up, then there will be no fuel surcharge, but there was still some money to be paid according to the contract (due to the increase of location surcharge).
3. After I figured this out, we had to ask for a new contract without the "fuel top up" service/surcharge. The original person at the counter was unwilling to help, but the second one happily printed a new contract, on which the correct price was written, where we don't have to pay anything extra (unless, of course, we don't return the car with a full tank).
4. Compared to other southern Italy rentals, I think it was pretty good and good price.
The pick up location does not have an enterprise sign outside so very hard to find.
The drop
Off location should be at the airport not in another location
Counter staff at chic rental was incredibly helpful and courteous, beyond my expectations for customer service despite a language barrier they went above and beyond to ease the process
About QEEQ:10.0/10
I have booked multiple vehicles and each time the reservation was accurate, great deals with plenty of choices
National was great. no shoddiness or crazy amount of deposit. and got a free upgrade. and they truly meant that as well. didn't come back home to a massive bill on my credit card. will use them again in the future
“The drop off the car was ready bad we couldn't find the spot and it took us 2 hours or more to find”
About Europcar:6.7/10
The staff at pick up was good.
About QEEQ:8.0/10
At the time of rental we were told a certain vehicle which didn't have NAV but when we picked up the vehicle it was different vehicle an had NAV which was a good surprise. It we had already spent $100 on a NAV disq.
quick and no-fuss pick-up and drop off for the car. the staff was very straightforward and showed all visible scratches and dents on the vehicle body, demonstrated all functions are working properly, like the signal lights.
About QEEQ:10.0/10
price protector was good and saved me $4 extra dollars. easy to use and nice overview on the pricings and vendors available
I made reservation on Audi Q2 automatic car because we travel with two children and we need large boot space for stroller. But Europecar gave us jeep renegade with smaller boot. Also its very non effective car. I don't think its same class cars at all.
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