CASABLANCA CAR RENTAL REVIEWS

Although I didn't get the reserved model, I am quite satisfied with the price, service, and car condition.

Overall experience was good.

Reliable and trustworthy.

It was okay. I wanted to pick up the car two hours earlier but was refused, and they said I would be charged for an extra day if I picked it up early. This is quite unreasonable, even though I mentioned I could return the car earlier. In every other country I've rented a car, it's always possible to adjust the pickup time slightly on the spot, but not in Morocco. The car condition was still good, and the pickup service was excellent.

Satisfied

Excellent service.

The car was in excellent condition with low mileage, and the interior was clean.

There were no issues with the car when returning it, so why hasn't my deposit been refunded yet?!

The customer service delivered the car to the airport on the scheduled time. Although our flight was delayed for over 20 minutes, the rental company staff met us at the airport terminal and accompanied us to the parking lot to pick up the car.

Rented a car for a self-driving trip, truly a ten-star experience, exceeded expectations.

The owner is very nice! Provided a detailed PDF about Morocco's traffic rules before departure.

The staff were very friendly, and there were no hidden charges!

The rental company did not explain the local requirement to wash the car before returning it, resulting in them asking for 10 euros when the car was returned, even though it wasn’t that dirty and had been washed once during the rental period for 12 dirhams.

Fairly satisfied.

Very satisfied. After arriving at the airport, we called the rental company, and their staff was already waiting for us at the airport. Then they took us to the company to complete the rental procedures. The entire process was smooth. The company also informed us about driving precautions and how to handle unexpected situations.

Good

AirCar is one of the trustworthy car rental companies in Morocco.

Extremely terrible! The worst of the worst! A reminder for anyone renting a car from this company: when picking up the car, make sure to record a full video covering the store, staff, and the dashboard showing the fuel level. When I picked up the car, the fuel level was clearly at 3/8, but the rental agreement stated 4/8. I thought it was just one bar and didn't argue, but when refueling upon return, the cost was almost as much as a full tank. That missing bar just couldn't be filled up, which made it feel like the rental company rigged something. Upon returning the car, they even showed me a random photo claiming the tank was full at pickup, which was laughable. After a lengthy argument, I ended up paying the price for not having taken photos and videos myself. Not recommended – unscrupulous company!

The overall service is good.

The staff at the pick-up point was very friendly and I'm very satisfied.