Unfortunately, it was a really bad experience in all respects.
At first, I waited two hours to receive the requested car. When I came to the counter, the employee told me that the car was not available right now and would come soon without expressing any apology about that .
After waiting for an hour, he informed me that the car had arrived. Upon checking the car, I found that it was manual not automatic, as I requested in the reservation!
I refused to receive it for this reason, and he told me that another car would arrive soon. After another hour, an automatic Prado arrived finally, but in a disgusting condition.
The smell of dust fills the car from the inside, I can clearly see the dust in the narrow places, the outside of the car has traces of itching on all sides, after a 7 hour flight and airport procedures for 2 hours and waiting for another 2 hours with kids at the miserable rental office I had to accept this buggy.
That's not all, 4 days after receiving the car, a tactful employee from the office in Casablanca contacted me telling me that the papers of car I received would expire in two days, and I should be handed over another car!
I do not know how this car was delivered to me, but I did not mind because the replacement car, as he told me, will arrive at my place of residence in Marrakech, and it will be new, and I am the first user of it, and it has already been.
After two days, another impolite employee contacted me from the company's office in Marrakesh, asking to send the location of my residence via WhatsApp to send the car, and I shared location as requested.
After several hours, he called back to inform me that the site is not clear and that the driver does not have internet access to reach the site and asks me to speak with a local resident in the area to know the address!
When I refused his request, he informed me in a clear threatening tone replacement car was new, if I did not forward the call to someone, he would not be sent to the car!
the company didn't arrange the car for pick up at booked location. The location show on google map is incorrect and the staff who responsible for answering the phone incapable of English. The car then relocated from airport branch which is an hour away and totally wasted me 2 hour for pickup. The car came EMPTY tank and I mean real EMPTY. I fill the tank for almost 37 litres which is the size of the tank. Horrible experience
“Right cars is highly recommended. Great car and awesome customer service!”
About RIGHT CAR RENTAL:9.0/10
Said, a very friendly and polite guy, was waiting for us with a sign at the exit of the airport. The Dacia Sandero was spacious and I was positively impressed by the engine!which is powerful and has a very good fuel consumption (900km petrol per tank). Said whatsapped me to arrange drop off time and location at casablanca terminal 1. I shared my live location thus the drop off went smooth and fast (5min).
All in all Right Cars is highly recommended. The car was really good and the service outstanding!
Very recommended. If you are reading just straightaway make your booking. u will be treated by a local company yet with international standard of customer service experience. They are very friendly and attentive. The car is in excellent condition with complete documentation. Some police wanted to look at this. I really love the car and have had an amazing experince driving in Morocco.
About QEEQ:10.0/10
Amazing experience. Will keep using this aps on my next booking and keep telling others to book via this Aps.
“Buena experiencia con el coche viajando por Marruecos”
About Locationauto:6.0/10
en general fue bien pero no hay un mostrador y yo no tenía tarjeta local para llamar; tuvieron que llamar desde otras compañías y lo mismo para la devolución del coche
Asimismo, el coche no estaba lleno a la recogida (de hecho me indicaron que estaba a 6/8 pero estaba a menos y yo acabé dejando más de 7/8); debía dejarse al mismo nivel pero acabé dejando más porque es difícil acertar; prefiero la política lleno/lleno, es más justo
“Para obtener lo que has pagado por ello pierdes dinero y tiempo...”
About Autounion:7.0/10
No se fijan en la categoria del coche solicitado... el primer dia me entregaron un coche de una categoría menor de lo que he pagado... puse una queja y tuve que volver para cambiarme el coche el dia siguiente, pérdida de tiempo y dinero... y a la hora de devolver el coche me cobraron por la limpieza ya que el coche estaba limpio solamente tenia algo de polvo normal las alfombrillas de la pisada de zapatos.. nunca he visto una cosa asi...
About QEEQ:8.0/10
Con Qeeq solo por favor indicar que esta conpañia de coches no tiene oficina en el aeropuerto... hemos perdido tiempo buscándola...
I did not have the type of vehicle rented but an inferior and smaller vehicle despite the reminders I did not have the desired vehicle, I extended by two days with a price higher than that on the internet for the same period , despite the request to exercise the same price no response was given
Con esta empresa tuve un problema porque no aceptaba mi tarjeta de crédito para el depósito y tuve que pagar un extra de 90€!! para que bajara el depósito y poder ponerlo en metálico. Me pareció excesivo. 90€, mucho más que el propio alquiler. En ese sentido fue una estafa.
The car exceeded my expectations since it was brand new with 29Km only. The counter staff were very professional & helpful. The whole process & paper work took about 10min.
About QEEQ:10.0/10
It's my second experience with QEEQ & it's been amazing so far. I will always use the App.
Únicamente que indiquen mejor su situación en el parking del aeropuerto, ya que compartía cabina con Sixt y el cartel era apenas de un palmo y por detrás del cristal oscuro.
Trato educado =)
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