Do not be deceived! This is the worst car rental company I have ever used. The listed price seems cheap, but after booking through the platform, I took a taxi for an hour to the airport to pick up the car, only to be faced with all kinds of additional charges, hidden fees, and unreasonable terms. After calculating everything, it was almost the same cost as other rental companies. Moreover, I returned the car nine days early and received no refund, and the absurd one-way fee was just added to the list. Unexpectedly, I lost the registration certificate, and they charged me 390 euros as compensation.
The staff were warm and patient, explaining everything carefully. The receptionist at the AVIS office in downtown Fez, Morocco, was very welcoming. I added the full coverage insurance with no deductible on the spot. Due to a misunderstanding about the vehicle, they quickly replaced the car for us. The new car had only about 30,000 kilometers on it and looked very new; the interior was clean and tidy. After a six-day journey, I felt this car was excellent value. The return point at Casablanca Airport's T2 terminal was easy to find. The staff quickly inspected the car and released my deposit the same day. In fact, the deposit at AVIS was quite low—only 2000 Dirhams, likely because I had rented from this global company before. Surprisingly, the deposit for the car I initially rented from another company (EUROPE) was 16,800 Dirhams. Opting for AVIS was definitely the right choice. I will continue to choose their vehicles in the future.
The staff was enthusiastic and patient, explaining everything in detail. The attendant at the AVIS downtown store in Fes, Morocco, was very welcoming. I added full coverage insurance with zero deductible on the spot. Due to a misjudgment on the vehicle, they quickly replaced it with another car for us. This car had only 30,000 kilometers on it, looked very new on the outside, and the interior was clean and tidy. After six days of driving, this car was excellent value for money. The return location was near Terminal 2 of Casablanca Airport, and the staff quickly inspected and released my deposit that day. In fact, AVIS's deposit is not high at all; it might be because I've rented vehicles from this global company before, the deposit was only 2000 dirhams. Surprisingly, the car I initially rented in Morocco from EUROPE required a deposit of 16,800 dirhams. So choosing AVIS was absolutely the right decision. I will continue to rent cars from their company in the future.
Car condition was not up to Thrifty usual standards
Bald tyres which was told would be fine. Worrying though!!
Car made several weird noises when driving but saw us through the trip.
Tried to catch me out on return for a small mark on an already old scratched car
Average, they kept emphasizing that they're just employees and any issues should be taken up with the manager. We had to let the rental car service customer support negotiate with them the entire time.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Irma Houston
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